Author response

Hi there,

We are sorry to hear this but our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We are currently working with limited resources and our support team gives their best to answer all requests as soon as possible.
We managed to locate your request and see that it has been responded so if you need any further assistance please continue the conversation with our support team.

We do hope that this will be resolved and that you will reconsider your rating.

Best,
Elated