Author response

Hi there,

We are sorry to hear this but we could not locate any request from your Envato username at our help center, so if you possibly do have one please share your request ID so we can check.

Also if you haven´t submitted a request you are more than welcome to do so by submitting a ticket to our Help Center and one of our support agents will assist you.

You can always read more about the refund policy here but we do hope that this will be resolved and that you will reconsider your rating.

Best,
Elated