Author response

For your issue, please contact our support team at https://wpopal.ticksy.com/submit or email:help@wpopal.com and attach your site info also, they will check and support you.
In case you don't satisfy with the theme, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks & Regards,