Author response

Hello,

We apologize for any inconvenience you may have experienced. Kindly take a moment to provide us with more information about your situation, and we are here to assist you.

Upon investigation, I see that your problem has been clearly explained by our dev team and instructed you on how to handle it. But it seems you still don't understand and don't respond to let us know if this fix is ​​effective so that our dev team can have another solution for you.

Please go back to your ticket and let us know what your problem is so our dev team can fix it for you.

Your direct engagement within our system is highly valued and greatly aids in resolving matters efficiently. We kindly request that you refrain from making assumptions or statements without aligning with our understanding of the situation.

Thank you for your cooperation and understanding.

Best regards,

Jennie, Uxper team