Author response

Hi seanm83,

We sincerely apologize for any inconvenience caused.

As far as I know, your purchase was just made yesterday (2023-11-21), and you haven't created any support tickets on our ShineHelp system.

We are not aware of how your issue looks or what problems your website might be facing. In fact, we don't even know what your website is to provide support.

Please create a ticket with your website information and details of the issue. We are more than willing to help.

Hope you understand.

Please feel free to contact us if you need any further information.

Thank You and Best Regards."