Author response

Hello weblightstudio,

I appreciate you taking the time to share your feedback about our template, and I'm genuinely sorry to hear about your experience. Your input is crucial to us, and I want to address your concerns to ensure your satisfaction.

I apologize if you found our documentation and code quality lacking. We strive to provide clear and comprehensive resources, and it's disheartening to hear that they fell short of your expectations.

To address these issues and make things right for you, we're actively working on improving both the documentation and code quality based on user feedback. Your insights are incredibly valuable in this process.

If there are specific areas where you encountered difficulties or if you have suggestions on how we can enhance the documentation and code quality, we would greatly appreciate your input. Our goal is to create a template that meets the needs of all our users.

I understand that you've chosen to continue your project without our template, and I respect your decision. However, I would love the opportunity to make amends and potentially win back your trust. If you're open to it, could you share more details about the challenges you faced with our support team via our support portal: https://pixinvent.ticksy.com/ ? This information will be immensely helpful in our ongoing efforts to improve.

We are committed to delivering a product that exceeds your expectations, and I would be grateful for the chance to turn your experience around. If there's anything specific you'd like assistance with or if you have additional feedback, please feel free to reach out.

Thank you for bringing your concerns to our attention. We value your perspective and would like to ensure that your next encounter with our template is a positive one.

Best regards,