for Customer Support

Don't waste your time with this theme. Very poor support, and very poor theme quality. It has many CSS problems, and the admin backend is horrible, very confusing and full of spelling mistakes.

It is the first time I have problems with Themeforest theme or plugin. It is possible that a theme has a bug, but not all this problems.

BTW, it should has a demo user for the Wordpress backend. It only provides a dashboard demo, so you can't see all the errors in your Wordpress configuration section until you buy it.

Author response


Thank you for sharing your feedback regarding your experience with our theme. We value all input from our users as it helps us continually improve.

We sincerely apologize for any inconvenience you've encountered. We understand your concerns about CSS issues and the user interface in the backend. Our team has extensively tested the theme across various scenarios, and while most of our users haven't reported such issues, we take every reported concern seriously.

Regarding CSS problems, our support team is equipped to assist with custom CSS needs beyond the general settings. We encourage you to contact our support team with specifics about the issues you've encountered. This will enable us to investigate further and provide tailored solutions to your requirements.

Regarding the backend interface, we're committed to enhancing user experience. If there are any spelling mistakes or confusing areas within the admin section, please share those details with us. Our team is dedicated to promptly rectifying inconsistencies or errors to ensure a smoother and more intuitive interface for our users.

Regarding access to a demo user for the WordPress backend, while we don't offer direct access to the admin dashboard for security reasons, we continually strive to provide comprehensive previews and detailed documentation to showcase the theme's functionalities. Your feedback highlights an opportunity for us to improve our preview process further, and we'll explore ways to enhance the demonstration experience for potential users.

We genuinely appreciate your input, which allows us to enhance our product and support services. Please feel free to contact our support team directly with any specific issues or suggestions you may have. We're dedicated to ensuring your experience with our theme meets and exceeds your expectations.

Thank you for your understanding and patience.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey