The theme company's customer support is very slow. They respond to your messages within more than 2 days.
Author response
Hello,
Thank you for using our theme and sorry for any issues you faced.
Our response time is 2-12 hours during our working days and up to 48 hours on weekends. We have answered your question on the support forum. If you still have any questions, feel free to reply to this message or create a new topic. We will do our best to help you. We hope that your issues will be sorted out ASAP and you will be able to change your rating. Thank you very much for understanding.
Kind Regards
