Their documentation quality is really poor. And when I reach out to the customer support asking for any clarification, their straight response is "We can't help it!". I bought extended support, which is this point, seems a waste of money. Check other reviews on similar things for this developer.
Advise to developer - Please invest sometime to update your documentation. And incorporate the queries that you get from support to improve on it. It will save you bandwidth handling support queries and also improve customer experience.
Author response
Hi, good day. I hope you’re doing well. Thank you for purchasing our script. I sincerely apologize for the experience you had with our support team. Our priority is ensuring that our clients can effectively use our script, and most are able to do so with the provided documentation. It seems you’re facing some difficulties, so our team has invited you to an online meeting to better understand your needs and provide assistance. I encourage you to join the meeting, where we’ll do everything possible to help.
I also want to let you know that we're working on updating our documentation, and a new version will be released soon. We always recommend reviewing the demo and documentation before purchasing. However, if you encounter any issues, please don’t hesitate to reach out to our support team for further assistance.
