I’m using the Gutenberg editor and constantly encountering various issues. To be honest, it feels like I haven’t really even started using it properly yet. However, the efficiency and speed of your support team are incredibly slow! It’s becoming hard to tolerate. Compared to other companies’ customer service, I feel yours is lacking!
1. **Privacy protection for customers**: Images can be viewed by everyone. I even saw someone share their account and password on the forum.
2. **Lack of consistency**: For the same issue, different support representatives give completely different answers. (For example, regarding my question about not wanting to publicly share images on the forum, I followed the steps provided, but later, I was told to use an entirely different method.)
3. **Incomplete answers to questions**: For example, if I ask questions numbered 1, 2, 3, 4, and 5, the response only covers 1 and 2, or sometimes just 1.
Author response
Hello,
We are sorry to hear about your experience and truly value your feedback. From our records, all your questions have been addressed on the forum. If any concerns remain unanswered, please don’t hesitate to reply to this email or continue the conversation on the forum, and we will prioritize resolving them.
We strive to provide the best possible support and will continue improving. We kindly ask you to consider updating your rating once your concerns are fully resolved.
Kind regards
