Customer support is terrible. You will wait weeks for a response. Sad thing is they know it takes weeks, they make you acknowledge it when you submit the ticket.
"I acknowledge that responses may take days and issue resolution up to weeks as per Envato's policy. I appreciate your dedication to support. *"
Do not recommend.
Author response
Thanks for your review!
According to our support records, you received a response on the same day. We couldn’t find any instance where it took “weeks” to get a response—there may have been a misunderstanding.
If you need any further assistance, feel free to reach out. We’d be happy to help!
