Welcome to AdornThemes,
We are professional team of designers/developers and have been working in this field about 12 years. We create high quality themes for Shopify and HTML Templates.
We provide fully dedicated support for our products. We usually get back to you within 24 hours.
Regarding emails about template customization, we will reply within 48 hours.
Our support is limited to usage and issues with the theme and does NOT cover customization and support for 3rd party plugins. However we do offer simple CSS and code snippets whenever possible for simple customization.