Nice to meet you here!
Coverry is a small team dedicated to creating pixel perfect graphics and HTML for web and apps, including icons, templates, and more. Follow us not to miss our updates and new items.
We are open for partnership with experienced and meticulous developers. So if you are passionate about details, please contact us via our profile contact form.
We are always happy when you buy our items, so thanks to all our current and future buyers.
We always try to make our items as flawless as possible, and invest a lot of (really) hours into every item that we offer here. However we are all different people, live in different countries, and work in different environments (different computers, browsers, tools, weather, etc.), so mistakes can happen. If you run across any issue or problem related to our items, please contact us via our support email (you will find it in documentation) or via comments, and we will do our best to help you.
Please remember, with great feedback comes great help. So if you contact us, please include the following details about an issue you encountered:
- Describe the environment in which an issue occurred (software you used to open our items, version of a browser, any other details you think might be important for us as well)
- Describe the steps you made before an issue occurred
- Add screenshots to showcase an issue (use ctrl+PrintScreen, or use any screen capture extension for your browser or your default system capture tools). The more we see, the better we understand what is happening over there at your side (we do train our telepathy skills, but so far with not too much success, sorry)
- Be patient if we ask more questions. We ask them not to make you think hard and break your brains, or because we want to relax a bit before we make any actual fixes for you. We ask questions to make sure that we fix your actual problem, and not our guess that “ah, this is likely perhaps that problem maybe”
To conclude, thank you so much for all your purchases, comments and issues that you share with us. You really help us make our (and now your) items better.
To sum up, according to Envato Market Refund Rules, there is a specific list of situations, when authors are obliged to provide a refund: item is “not as described”; item doesn’t work the way it should; item has a security vulnerability; item support is promised but not provided; item support extension not used; items that have not been downloaded.
And according to Envato Market Refund Rules, if the item is materially similar to the description and preview, and works the way it should, there is generally no obligation to provide a refund in situations like the following: you don’t want it after you’ve downloaded it; the item did not meet your expectations; you simply change your mind; you bought an item by mistake; you do not have sufficient expertise to use the item; you ask for goodwill; or you can no longer access the item because it has been removed.
Please apply Envato Market Refund Rules in a responsible manner and faithfully. If you have downloaded an item and have any issues, remember to contact us first, if you need help with it.
Please also note, if you do not agree with our decision about a refund, you can always raise a dispute and have Envato investigate the matter. They will make their final decision after investigating all available information.
Thanks for reading up to this point. You are just terrific!