December 2017 - back for hire. ~10h/week still available

A solid, inclusive and positive customer service experience is a key factor to a growing customer base.
Clients want timely responses that are on point at solving their problem while feeling cozy and appreciated for reaching out.

The word of outstanding customer experiences spreads like a wildfire – and with that come new clients, new sales, and more brilliant support experiences.

I’ve been working as a WP developer on ThemeForest for 2 years before becoming a full time support assistant to authors. From 2014 to 2017 I worked in Envato’s 2nd level support team before taking a charitable year off to work at an animal shelter. Now that I’m back in the digital work I’m ready to work with you and your items.

Are you just looking for a 2 week holiday substitute? I can jump in for you!
Did your support assistant just quit and you need replacement fast or someone who will hold everything together while you recruit? I can start tomorrow!
Are you going on a well deserved vacation or expecting a staff change? I'll cover temporarily!

As much as my time is flexible…

… as well are my rates! Depending on your circumstances and preferences I can work on an hourly rate, a monthly/weekly fixum, on a percentage provision from your sales or a combination of the above! We can talk it all out.

«Dear Mel, your job was timely and very helpful. It deserves all my appreciation. I am sure your job done here will fetch you more offers. Take care»

-Marcel – UnitedThemes

«We have worked with Melanie in the past at GuuThemes, as our Head of Support, and found her to be an easygoing, knowledgable, honest and professional asset to our team. Nothing was too much of an ask from Mel, and she showed a truly professional, and compassionate approach to dealing with buyers of our themes when support questions arose.»

Mark – guuthemes

«Melanie’s patience and calmness while dealing with “difficult’ customers (which you and me always had and always will have) is priceless and something that I appreciated the most, right after her professional approach and knowledge of WordPress and themes. If you’re looking for someone to help you with your pile of support tickets, look no further cause you won’t find anyone better.»

Lukasz – purethemes

My previous support cooperations include:

  • UXBarn
  • getbowtied
  • UnitedThemes
  • ThemeSector
  • SwiftIdeas
  • themefusion
  • freshface
  • minti
  • guuthemes
  • purethemes
  • two2twelve
  • stmcan
  • artbees
  • DMThemes
  • Pixelentity
I also collaborated with several authors on themeforest for development projects and/or themes, theme conversions or bugfixes. Therefor I’ll also be your choice if you want to offer premium support services such as customization or installation.

By hiring me as your support help you will not only boost your reputation, you will also be able to let go of support and focus on more important things, like developing new themes and – of course – life itself. Let me take care of it :)

… And I love you too! (“Testimonials”)

Mel – you’re an angel with unlimited patience. I could never put up with all of these support requests.
- Eric Hendrix Thanks for all your help with everything, Mel! You’re great at what you do.
- BloomMultimedia Eureka Mel! – You rock my world.
Keep it real!
- webfrogs Oh, and it worked! Thank you so much for you help and I’m sorry to see you won’t be on board with this theme much longer. Take blessings with you and best wishes.
- PamB (from when my cooperation with guuthemes was about to come to an end) You’re a champion Mel. That works :) Thank you.
- duggiel Fixed ! Thank you so much !
Did I mention I love you guys ? Seriously, if either one of you want to get married, I’m in.
Thanks again, O
- sunspleen Thank you very much, I may call you “Melsome” like in awesome in the future. =D
- Seph Mel, have I told you lately how much you rock! Worked flawlessly. Thank you again for the incredible support.
- bbuscay Thanks so much Mel. You rock. I’d rent a pig to you any day. lol
- KingBeard Whoever you are Mel, I love you.
Thanks!! It’s perfect ;)
– marketingatEON Melanie –
You are code poet.

– andrewrosegallery you’re a genius.
– rynleigh Your awesome, and the theme (Avada) is AMAZING!!!!

– carlosvv Fantastic! You are the best!
– michaelproof Thanks Mel, worked out perfect!
Really impressed with the speed of reply and quality of your support!

– aarnoudt I’m off to start the “Mel Appreciation Society”!
– vinedesign Mel
u legend

– kpmcgee73 Mel – YOU ROCK!
Thanks for your help and support. I couldn’t be happier with the after sales service from you guys (themefusion) – totally rapt!

– andrewhellmich It worked, you’re tha bomb :D
– Cedric Once again, you guys have demonstrated a masterclass in customer service.
Thanks again :)

– mrRICKROCK Thanks you are an angel from above.
– minarbetsmail You bloody legends!
I don’t know how you do the things you do but that’s awesome – thank you… again.
I’ll be singing your praises from the rooftops.
Have a great weekend.

– andrewhellmich Hi Mel, Thank you for everything, this is resolved. I sincerely appreciate all of your help, particularly for taking the time to directly help with trouble-shooting. And your responsive times were fantastic. The theme is great, and you really go the distance with you level of support. Thanks again.
– froglady


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