Ninetheme is a action-packed success story in the web world with its minimal team, which is consist of three coders, four customer support staff and dozens of designer partners. We’ve been inspired and motivated by hundreds of good review left by our clients and thanks to the great motivation, we are constantly running the race for creating even better themes in WordPress. We’ve reached to Envato’s 10th level Elite Author award by selling 11000+ products over 7500+ customers on Envato market. The volume of half a million dollars in 6 years encouraged us to work even harder to do our best to be a larger family. We’d be pleased to see you among us. If you would like to see our customers reviews, you can use the Review tab in all of our themes.
Our dedicated support team, who are constantly in charge, provides free solutions to any troubles you’re running into. Besides, small customizations are done completely for free. In case, you run into any problems, you need to submit a ticket on our support center. We do not provide support service via the mail or template comments fields. In order not to waste your time, you can create an account on our support center. Open a ticket
Once you purchase a lisance of our theme, you will be able to notified about updates when it’s being released and you will receive a lifetime update without paying something extra. A regular customer support period is 6 months which is determined by Envato. So, if you need help after 6 months you will need to renew your support service. We recommend you to receive 12 month support when purchasing a theme because WordPress is constantly being developed and you may usually need help within a 1-year period. Please let us know if you find out any problems within our themes. Send a message