OWMLabs // Connecting the Dots!
Thank you for your recent purchase or interests in our available items!
We are eager and excited to help you in building your online success!
Buyer Support Forums
Please note that we do not offer buyer support within the Themeforest comments, but rather, you must register on our Buyer Support Forums. Once you’ve registered you can post your questions and we’ll happily assist as promptly as possible. Be sure to read the Forum Post Guidelines to ensure we have all the details in order to speedily resolve your concerns posted.
Buyer Customizations and Developments
Our buyer support is for “as is” and anything exceeds our helping with general use, bug reports or up to 1 line of code is often outside the scope of our free buyer support. Though we are more than happy to help with any customizations you may have. Simply visit us anytime and submit a request through our website.
Installations & Setups
We offer new installations for a one time fee of $35.00 and a guaranteed 24hr turnaround. If you need it sooner than 24hrs, we can happily assist in assuring this is up and running like the demonstration within only a few hours.
All installations and setups are made to replicate the live demonstration to be used as a starting point when building your website. Easily allowing you the ability to reference what we’ve done in order to understand how it works and how it is being used.
For installations, please contact us privately and we’ll happily assist you.
As long as you’ve made no modifications to your core theme files, or having to carry over any existing developments, then updates to your theme is a fee of $25.00 per update. We offer a guaranteed 24hr turnaround on this service and in the event there are customizations required to be carried over, we’ll review those requirements and propose an added effort.
Theme Change Logs
Change Logs will always be posted publicly to our live demonstration blog.
We always encourage you to use the Themeforest comments for pre-sale questions. This way, others potentially interested may see your questions as well. Be sure to also review past comments, as often your questions may have already been answered.
In the event you wish to contact us privately with your Pre-Sale Questions, you can use our website contact form or use the Themeforest comment form here.