170 comments found.
Dear customers,
We are pleased to announce that our support service system is back to online. Thank you for your patience and cooperation.
Best regards
To change the contact form on home page, Free consultation, go to slider GLOBAL settings. 
Took a while to figure it out…
Hello, I’m glad to hear that you managed to edit layers. Please refer your question to our ticket system next time https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Dear Customers, We are sorry for the inconvenience. Temporary ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies. Best regards.
I want to buy this. But your preview link is not working guys.
Hello, thank you for your interest in our theme. Preview link is now working. Please check http://themeforest.net/item/law-office-lawyers-attorneys-legal-office-theme/full_screen_preview/10427854 Sorry for any inconveniences.
H1 Title top option is not working. Can you please check ..
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Can you please explain how i can edit the form on the slider? I can not find the page to edit the form free Consultation Section form..
Hello. Thank you for purchasing our theme. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Pre-Sale Questions:
Is this theme able to easily change the main theme colour to fit with our own brand colours?
And is there efficient support for this theme?
And Can this theme include an option for English & Afrikaans Languages on certain pages?
Hello, thank you for your interest in our theme. You will be able to change main theme color in admin panel. You may combine two languages in your website if they are both LTR. Feel free to contact our support operator once you purchase the theme. Direct link to submit a ticket: https://themerex.ticksy.com/. We’ll gladly assist you once you get any questions. Best regards.
I submitted a comment over a week ago and have not gotten a reply. When I upload the dummy content, I get the following error: Fatal error: Call to undefined function themerex_options_reset() in /home/uidstrom/eurekalawfirm.com/wordpress/wp-content/themes/lawoffice/admin/tools/importer/importer.php on line 338. It appears that the function is not defined. When I comment it out, I can get further in the process but many things are not working properly including the revolution slider. I have spent days trying to troubleshoot and am pretty frustrated that I have not gotten a response from you. Please advise.
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you!
Nick, I already submitted a ticket over a week ago. I will resubmit another ticket but is it possible to speak with someone by phone? I need this resolved soon. One week is too long. Please advise.
Hello, we have replied on your ticket. It looks like you have some server restrictions and probably this is why you were not able to import sample sliders. We have sent instructions how to do this manually. In case you still have difficulties with that, you may provide your website credentials to our support operator so he could assist you to set everything properly. Best regards
I submitted a ticket and have not heard anything about setting up the revolution slider like the demo.
Demo Content is no good I have imported it multiple times!
Hello, we have imported demo sliders and provided instructions how to do this. Please check reply on your ticket. Best regards.
I install template and demo data, but template looks different and have bad foto! Some things not work in pugin! Look what realy im buy http://zakon154.ru/
Hi,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
http://themerex.ticksy.com/I can’t install the template to my website: http://vaughanpa.stagemywebsite.com/
Please help me ASAP.
Thanks!
Hello khaggerty, Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Best regards.
Please reply to ticket: https://themerex.ticksy.com/ticket/505508
Thanks!
I need to fix this ASAP: http://staging.vaughanpa.com/
Pls review this ticket: https://themerex.ticksy.com/ticket/505508
Thanks!
Hi, please check ticket.
The demo image is not good. Can you send me the images and import it to the site.
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you!
I found problems when migrating from one domain to another. The tool ” export / import settings ” is not working properly. The hosting is the same, only changes the domain. Help me please.
Hi, actually this tool is working fine, please try to use Duplicator plugin. Here is direct link to download it https://wordpress.org/plugins/duplicator/ Feel free to contact Support operator to get qualified assistance. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. Best regards.
Sorry, miss click.
No problem
Hello, the Demo is down- any idea when it will be back up? Is this theme dependable? we really like it-
Hi, thank you for noticing that. Live preview is now working fine. Have a nice day!
Hi,
I’ve allready asked you to help for the “Install Dummy Data”.
Last time you say “Contact to your hosting and ask to increase max_execution_time to 600 amd max_limit_memory to 64. Then import dummy data again.”
It’s done and more than you ask and it doesn’t work. Always stop at 65% and do not restart where it end.
Is it possible to upload via FTP ?
Thanks to help
(sorry for my english)
Hi, thank you for contacting us. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. Please submit private ticket with your wordpress admin panel access and FTP account.
Very good theme and great support.
Thank you! We are doing our best to make our customers happy.
Hello, on mobile, i have 2 problems : 1) how can we fixe the google map in the footer like on your demo because we can scroll the page 2) and the bloc of contact adress, the link of phone on mobile is invisible…iphone detect a number and i need to click to display the number you can on my version : http://deveden.com/stephanie/ on your demo the number is not correct to make a call directly on mobile
thanks
Hi, thank you for contacting us. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Also please try to be more specific and provide your website admin panel access so we could check and fix the problem. Have a nice day!
I auditioned for free consultation and did not work sending e- mail , too, did the scheduling of test that sends e- mail and did not get any e- mail to me , why not work?
Hi ricardofelippe! Could you please specify what is not working exactly. What have you tested exactly. Thank you!
FREE CONSULTATION and APPOINTMENT does not send e- mail.
Hi, In your Wordpress admin panel go to Settings->General and check your E-mail Address after that go to User->Your Profile and check E-mail there as well. Here is direct link to submit support ticket https://themerex.ticksy.com/ once you have more questions. Have a nice day!
Can you please let me know how to edit the text on the free consultation form on the home page? The word “Consultation” is misspelled. Thanks!
Hi, Please, contact us via ticket system so we could discuss this issue. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. Thanks again for contacting us! We’ll find solution for sure.
Is there a .psd for this theme available? Thank you very much in advance for your help.
hi, yes you get a set of PSD
Perfect support team service!
You’re welcome! Happy to help.
