51 comments found.
A W E S O M E support! congratulations. Recommended!
Thank you! Please spend one minute to rate our template here: http://themeforest.net/downloads Many thanks!!!
Done!
Many thanks! Have a nice weekend.
Dear
I need a template in German. Is Virtuemart also in German or in English only? That’s important, because I have a shop with the old VM 1.19 in German and I want to migrate to the new version VM 3.x with a VM Migrator 3.77. If the new VM not in the same language (German), then it is not possible. How it works with multilingual shop ?
Thank you in advance
Hello gera11,
Thank you for interested our template. Sure! Virtuemart have translation for German language package. You can download here: http://virtuemart.net/community/translations/virtuemartplugins
If you have other question or need any assist, don’t hesitate let us know.
Best regards.
OK, I need multilingual shop in 4 languages, German, French, Italian and English. You sell multilingual shop, whether it is on the templates virtuemart in English only, or do I need to install for each additional language translation virtuemart plugin.? And I need all the categories, products, etc. additionally installed for all languages?
Thanks & Regards
You only need install language package for Joomla and VirtueMart. After that, you can manager product and category for each language.
Nice one. Good job
Thank you for purchased our template. Have a nice weekend.
I bought the filter module but it looks weird when i installed it. Is there something to change in the CSS?
You just need install Custom Filter. We’ve override css of this extension in our template. You don’t need to do anything. If you need any assist, please submit a ticket here: http://tickets.vinagecko.com/ our support team will help you.
Hi Vina Team, i have a very big problem! Please please please help me on fast way, because my shop will start online in few hours. I have a jQuery Problem with the Template for Virtuemart. I have 2 Product Variants in my shop. When i will switch the Variant, it dont will do it.
Hello Collex-Design,
Please submit a ticket here: http://tickets.vinagecko.com/ and include more details about the problem, then our support team will help you fix it.
Best regards.
How can i change the shopping cart to like on the demo template?
Hello Collex-Design,
Thank you for purchased our template. Could you please explain more details about what you want?
Best regards.
Hi, please look at http://www.collex.berlin/shop The Check-Out is on One-Page. But it doesnt look the same like on the demo page.
I see. Because our live demo using One Page Checkout. And it’s 3rd-extension and we can’t include in our template package. If you want to use it, you can buy it here: http://www.virtueplanet.com/vp-one-page-checkout-detail
Oh wow thank you for the link 
its a must have
No problem, if you need further assist, please don’t hesitate let us know.
Before purchasing the template. I can insert a language in Italian?
Hello bartyy82,
Sure, you can install Italian as well. Our template fully support multilanguage and RTL ready. If you have any other question or need further assist, please don’t hesitate let me know.
Best regards.
I have purchased the template. I have unloaded the file of the language in Italian of Virtuemart and joomla. How can I translate the other parts of the template? Thanks
Thank you very much for purchased our template. Some text in font-end is defined in the language file of the template. So you can translate it in template’s language file.
Hello, this theme is cool. Before I purchase it, i have some questions 1. My customers want to send me their specified pictures of products right on site, so i purchased Order Upload Images For Virtuemart , can you keep this extension for me on new template. 2. How long does it take to install because I need it fast 3. Is it responsive on all versions of Iphone
Hello MrSambos,
Thank you for contacting us. There are my answers for your questions:
1. If you’ve purchased Order Upload Images For Virtuemart and have install package, then we can use it in our template as well.
2. Please send us install package of Order Upload Images For Virtuemart. We can complete to install it on a minute.
3. Yes, our template responsive on all devices. You can check it in live demo.
If you have any other question, just let me know. Or submit a ticket here: http://tickets.vinagecko.com/
Best regards.
Hi, i install the Quickstart and have a problem. Only in the Templates at Vina Greek, i cant click on the Buttons for Save, Save and Close, Save as Copy, Close. All other templates and modules etc working fine. only in this template.
Thank you for purchased our template.
It’s problem with Helix Framework not yet compatible with Joomla 3.4.3. You can fix this problem by: go to ‘plugins\system\helix\js\admin\layout.admin.js’ on 143 no line just remove ’ return false;’
We are sorry for the inconvenience. We will update our package when JoomShaper upgrade their plugin.
Thank you for the fast support. Now its work nice!! Thanks a lot
No problem. It’s my pleasure. If you like our template and our support, please spend one minute to rate it here: http://themeforest.net/downloads Many thanks!
I Open a support ticket on vinagecko. i forget my ticket id. when i click on forget my tracking id, then i give my email and become a message that the email is sent. but i dont get a email. whait since yesterday and try again and again
I Open a support ticket on vinagecko. i forget my ticket id. when i click on forget my tracking id, then i give my email and become a message that the email
Hello Collex-Design,
You can go to there: http://tickets.vinagecko.com/ticket.php and click on the link Forgot tracking ID? then entry your email. Don’t forget to check go email to see your ticket ID. (Please also check in bulk/spam folder)
Best regards.
Yes, but this dont work. its not in bulk or spam. no email! How i can my ticket id??? its dont come to my email
I don’t see any ticket with your name: Collex-Design. Please try open new ticket.
Please look for name Timur Ut or email is info@collex-design.de
Sorry don’t see your ticket. Please submit new ticket here: http://tickets.vinagecko.com/
Ok. Now i leave a new ticket.
Best service! Thanks a lot!
It’s our pleasure. If you like our template and our support, please spen one minute to rate it here: http://themeforest.net/downloads Many thanks
Can i hide modules on mobile devices?
Sure, you can do it by 2 ways:
1. Hide module position (in Template > Layout config)
2. Add class suffix “hidden-phone” for module you want to hide on mobile.
If you need further assist, please submit a ticket here: http://tickets.vinagecko.com/ our support team will help you do it.
Presales Question: Does this template seamlessly integrate with JomSocial or EasySocial?
We don’t create style for JoomSocial and EasySocial. But our template will fully compatible with JoomSocial and EasySocial.
Presales question – what third party plugins not included?
Mega Menu; Ajax Products Filter; Ajax VirtueMart Category Search; Virtuemart Product Compare; VirtueMart Products Wishlist; VirtueMart One Page Checkout; Multi-Currencies; Multi-Languages; Supports RTL Language; Newsletter Function; Akeeba Backup.
We don’t include 3 extensions in our template package: Virtuemart Product Compare; VirtueMart Products Wishlist; VirtueMart One Page Checkout;
Hello, I have purchased this template. I would like to use “home 2” style, but when I change default template to skin2, nothing is change. Kindly please advice.
Hello harnisa,
Thank you for purchased our template. Please follow the documentation to see how to change the default home page: http://docs.vinagecko.com/?template=vina_greek
If you still can’t make it work, then please submit a ticket here: http://tickets.vinagecko.com/ Our support team will help you change home page as you want. (Don’t forget to include your Purchase Code, your username in the ticket)
Best regards
Hep – my site has crashed after adding a top menu – I have submitted a ticket!
Don’t worry. Just follow your ticket.
Hi, Quick question before l purchase your template..1) How easy is it to add Chinese language? 2) When l test your demo the navigation links do not translate to different language why? Thanks
Yes, it’s easy to add Chinese language. We don’t translate all text in live demo. We just use default translation of Joomla. When you build your website, you need to translate all remain text.
With reference to editing products – I have submitted a ticket yesterday – can you please have a look at this as soon as possible please?
We’ve replied your ticket. Please upgrade VirtueMart to version 3.0.9. It’s not problem with our template. It is problem with VirtueMart.
Thanks very much for such a quick response What’s the best way to update to new virtuemart – by FTP ?
You just need download the latest package and install it via Joomla Installer. (You don’t need uninstall current version, just install as install new package)
Hi I can’t save or close when i click on these buttons on the product edit pages Thanks
Hello neosdesign,
Thank you for purchased our template. Could you please give me more details about the problem?
Please submit a ticket here: http://tickets.vinagecko.com/ and include admin account, then we will help you check it.
Best regards.
I have submitted a ticket yesterday – can you please have a look at this as soon as possible please?
We’ve replied your ticket. Please upgrade VirtueMart to version 3.0.9. It’s not problem with our template. It is problem with VirtueMart.
How do I edit the pop up newsletter to show a different image?
Hello neosdesign,
Thank you for purchased our template. You can replace the image in this path: ROOT/templates/vina_greek/images/bg_popup_newsletter.jpg
Best regards.
Quick response thanks How do I turn the pop up off if needed?
You can go to Plugin Manager and disable plugin: System – Popup Anywhere
Hello, Supports Vina Greek new feature: Multi Variant? http://virtuemart.net/news/latest-news > VirtueMart 3.0.6 with completely redesigned ‘Multi Variants’ <
Will be repaired version: Security release VM3.0.8 ?
Thank you Roman
Hello Romain,
We are going to upgrade all our VirtueMart template to VM 3.0.8. The new version will available for download soon.
Best regards.
Thank you and functions Multi Variant?
In Product Details – larger image cannot be clicking your mouse on the next slide?
Our template will support all functions – features of VirtueMart.
We are using Elevator Zoom, So if you want to view other images, then you just need click the small images under main image.
OK, but in a big picture, you can not scroll to the next image as other e-shops.
I don’t understand what you mean. Why we need to work as other e-shops?
For example, in the e-shop: http://demos.virtueplanet.com/merchant/en/women/clothing/dresses/with-multiple-images-detail In large images can mouse to click the right or left to the next image.
Yes, But we don’t work like them. This is Unique template! However, if you want, you can enable this function in our template as well.
Thank you for answer, It cooperates fully Ajax Products Filter with Multi Variant? The latest version number 3.0.8 VM are some errors in the selection and sorting of children’s products, which will please the opportunity to buy the latest version? Waiting for it:-) Thank you
I have a problem with VirtueMart One Page Checkout. Can I please deactivate a license not to buy? How it looks shopping basket without VirtueMart One Page Checkout? Thank
We are going to upgrade template to VirtueMart 3.0.8, you can wait new version if you want.
If you don’t use One Page Checkout, then template will work exactly like default layout/step of VirtueMart.
Thank you for your answer, and when will the new version?
The new version will available for download in next week.
Hi,
how can i activate the same One Page Checkout which is in the demo site?
Hello gkovacs,
Thank you for purchased our template. The One page Checkout is third-party extension, so if you want o use it, you need purchase it here: http://www.virtueplanet.com/vp-one-page-checkout-detail
Best regards.
Great support from this guys. I had minor problems of compatibility with this template and the one I use for the rest of joomla content, and even when this was not an issue to blame entirely on their template, they got it fixed the same they I submitted my ticket.
Thank you guys!
Hello dchen_desind,
No problem, it is our pleasure to assist you. If you need any further assist, please don’t hesitate let us know.
Best regards.
PS: if you like our template, and our support, please rate it 5 stars: http://themeforest.net/downloads Many thanks!
