3572 comments found.
Hi,
I need some changes in the theme. Can you help me please. Where can mention the categories (Not product catagories) for each and every product. Or where can I mention the Brand name of the product. For separate by brand wise.
Thanks & Regards Anand
Hi there,
The best way to do this is either by Category or by Attributes, you can set the general attributes and add their values, after it you can get a plugin that will filter your products by attribute, here is a free one:
https://wordpress.org/plugins/woocommerce-products-filter/Kind Regards,
Art
Short code list and extended manual: Is there a list of short codes that I can reference for hard coding in text mode into my products and posts. Until i am more familiar with the theme functions this is preferable to me in developing my site. Side question: is there an extended manual for this theme?
Hi kurson,
Unfortunately we don’t have a manual for each shortcodes where they would be presented one by one, the only available documentation is the one in our documentation site
Kind Regards,
Art
Thanks for the reply. I find the documentation sparse. For example I really had to search for the general settings for font colors and font size for the varies elements that make up the theme. Am I overlooking documentation that guides me to sections on say Theme Styling…Custom Skin Builder?
How about documentation for the Visual Composer?
Hi kurson,
Can you please tell where do you want to change the font size and the colors?
This is Visual Composer Documentation site.
Kind Regards,
—Ylli
HI Laborator. Cross the board edits. Main font, Htags, Product display page. The question is, do you have general configuration panels where I can edit the SIZE of the main text, h1-h6 tags or do I have to customize it all using CSS?
A second issue which I opened before (but cannot find in the comments list, it gets confounding…any chance you will open up a forum board?) is being forced is if I go to classic mode for a page and text edit something simple like add a paragraph of text, add an image, left align it and press update, the page does not display right, the first paragraph of a multi-paragraph page does not have the p tags around it, the h2 title looks off as well. This repeats itself for any page I start fresh with in classic mode and build up in the text tab region of WP. I have recorded a screencast to relay the issue in detail http://screencast.com/t/eBN0daNru. NOTE: this is theme related. If I select the twenty fifteen theme and activate it, I do not incur this issue. Please watch this video and advise.
Hi kurson
Firstly I am sorry about your waiting because we were on vacation and we are back recently.
It is quite unusual request as we are more focused on eliminating needs to edit pages manually, thats why we have included Visual Composer which will do the same thing at all.
Most of our clients are not familiar with coding thats why we are entirely focused on Visual Composer. You can still do that in classic mode in some way but with Visual Composer builder by clicking Backend Editor like shown here: http://drops.laborator.co/13UjP
It will be easier for you I guess. If you edit page.php and add post-formatting class to container page-container element it will do the trick, please try and see if that works for you.
I hope you will manage to sort these things out.
Thanks for your patience.
Hi. Thanks for the reply. I never even heard of Visual composer before this project but from my conversations with others, going to classic mode should be enough to code normally. That said I can add page.php to my child theme and I see the section for container page-container but I’m not a hard coding PHP back end guy either. I’m a front end CSS/HTML coder that now works in WordPress.
If you can provide the strip of code to place in page.php to add post-formatting class to container page-container element, I’m game and can add the code to the page.
Side note: I get that visual composer makes things easy for the layman but I have come to expect to be able to code in what VC calle=s “classic” mode in the text and visual tabs and have the code take.
Hi Kurson
Sorry I thought you could also handle modifying of php files, however here is the complete file that will solve your problem:
http://drops.laborator.co/1dNIx+Copy this file and replace in Aurum theme folder:
/wp-content/themes/aurum/
It should format your contents in classic mode.
The reason we include Visual Composer is simple: an easy to use plugin which allows users (mostly related to them with no coding knowledge) to create advanced wordpress content structure by providing custom Shortcodes that will save you tons of time and nerves as well haha 
I hope this will help you.
Hi there,
Hope you can help. I can’t delete items from the wishlist. Please could you take a look – http://my-boudoir.co.uk/wishlist/ I can add things to it, but can’t delete anything from it. You should still hopefully have the log in details from before 
Thanks in advance 
Hi maltings,
You are using very old version of our theme (2.2) and the latest version for the moment is (2.4.1), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Then go to Appearance > Install Plugins to update all your premium plugins to the latest version we offer.
Kind Regards,
—Ylli
Hello, I Have Aurum Wordpress Theme installed. How can I change the size of the text at the theme? Thanks.
Hi Lazaro_3dparallax
Size of the font can be changed via Custom CSS editor in admin panel, for example if you want to change paragraph sizes add this css:
p {
font-size: 16px;
}
Note that in some cases may not apply, so you need to add the full css path to elements you need to modify, or force by !important rule.
Okey, it works! thanks you so much
Hi,
I would like to present my shop menu as in the presentation of the theme “fashion”. I would like to get 3 columns and add the right image. How to proceed?
Best regards deebls
I am trying to create a new contact page (so I can use a slider instead of the map). I have installed ‘contact form 7’ but I am struggling to get the form to look like the demo. Has anyone out there done this successfully? I would love a shove in the right direction!
Thanks in advance
Hello, i have some problem on my web www.whitepaperconcept.com
when responsive mobile screen, toggle nav menu not function, but another page toggle nav menu work..
can you help it??
this my license code 52ed005d-7b04-4577-bad6-704285f51944
Hi, please help me. I want to set some product parameters for each product and I want to let the page visitors filter the products. For example I want to set the width,height and depth for the products. And on the website I want to have a slider where the visitor can filter each parameter.
Hi there,
There are several plugins which can help you on this issue, the theme does not include this itself.
The most popular one is the one by WooCommerce but its quite expensive and what I would suggest you is this plugin:
http://codecanyon.net/item/woocommerce-product-filter/8514038Kind Regards,
Art
hi,
on my website footer menu is displaying at the top of the homepage. how to take it back to the bottom?
Hi oguztureli,
Your spacing is not looking same as on your screenshot, have you solved this?
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread 
Kind Regards,
—Ylli
Pls i need layerslider update. Thank you
My images all resized on me and i can’t get it back www.hundred8.com
Hi, I purchased your theme – aurum-minimalist-shopping-theme and unfortunately i am unable to install it. Can you please help me. Regards
Hi there,
How have you tried to install it? We have our documentation where you can read tips and tricks on how to install the theme:
http://documentation.laborator.co/item/aurum/Also please note that the downloaded file you got first needs to be unzipped and then the aurum.zip file is the one that must be uploaded.
Kind Regards,
Art
Hi I am not sure why the shipping rates appear twice. Please help me. Thank you.
Hi,
I can’t see the Install plugins page in my menu. Can you send me the latest versions of Visual Composer? Or can you tell me how to fix it so I can see the page?
Thanks in advance.
Derk
When can we expect it? Because we have an error now because we’re not running the latest version of VC.
Hi inpointnl,
We think that it will happen this week, or on the beginning of the next week, but if you are in a hurry then we can send you latest version on email.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
—Ylli
Thanks, I will send you an email.
I can see this error now:
Su tema ha incluido copias no actualizadas de los archivos de plantilla WooCommerce. Si usted nota un problema en su sitio, esta podría ser la razón. Por favor, póngase en contacto con su desarrollador tema para obtener más ayuda. Usted puede revisar el informe de estado del sistema para obtener más detalles o aprender más sobre la estructura de plantilla WooCommerce aquí.
aurum/woocommerce/myaccount/my-orders.php versión 2.2.0 no está actualizado. La versión básica es 2.3.10
Hi aekschoko,
That is not error, but just a warning, theme will work perfect, don’t worry.
Please update our theme to the version 2.4.1 first, then go to Appearance > Install Plugins and update all your plugins there.
It that warning is still present, we will update Aurum next week and the warning will disappear 
Kind Regards,
—Ylli
Hi there, could you please have a look at my site and let me know what I can do about the carousel display in the mobile version of my site. www.emilydemolly.com.au
Thank you
Hi emilydemolly,
We usually don’t give support for third-party plugins but we will help you this time 
Can you please add the code below to Custom CSS
.page-container .vc_slide {
width: 100% !Important;
}
.vc_images_carousel.vc_build .vc_carousel-slideline .vc_carousel-slideline-inner > .vc_item img {
height: auto !Important;
}
although this is not the perfect solution, so please check Carousel on VC, don’t give them fixed numbers because that will break the responsiveness.
Kind Regards,
—Ylli
My single item next prev is all buggy. It shows for some and not for others. It also seems to go in reverse? The next arrow ( on the right side ) go back.
http://jenniferkjewels.com/thanks
Also, youll notice there is only one item in the bracelet category – but the arrows show and take you through the rings? buggy?
If you let me know where, I can send the purchase code and a login for you.
thanks
Hi jimmyk6972,
You are using an old version of our theme (2.3.5) our latest version for the moment is 2.4.1 (Changelog)
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Then you need to update all the plugins to the latest version tht we support. Just go to Appearance > Install Plugins.
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
If you still have this problem just write us again and we will check it.
Kind Regards,
—Ylli
Ok, well? It still goes backwards. The arrow on the right should go to the next not previous.
Hi there,
That is not a bug, but they order by ID.
Please edit this file: /wp-content/themes/aurum/tpls/woocommerce-product-next-prev.php
and replace replace lines 12 and 13 with this code,
$prev_post = get_adjacent_post(true, '', false, 'product_cat'); $next_post = get_adjacent_post(true, '', true, 'product_cat');
Kind Regards,
—Ylli
hi again,
on admin panel, pages/ all pages button is not working when i want to see all pages list.
can you help me?
http://www.pullhaze.org/wp-admin/edit.php?post_type=pageHi oguztureli,
Please update our theme to the latest version you are using Aurum 2.3 and the latest version is 2.4.1.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Then go to WP Dashboard > Appearance > Install Plugins and update all the plugins such as Visual Composer, WooCoomerce, Layer Slider etc.
Don’t forget to update Wordpress to the latest version 4.2.2 also.
This problem should dissapear.
Kind Regards,
—Ylli
hi again,
i updated theme to the latest version 2.4.1. and updated wordpress to 4.2.2 also. but it doesnt turn the page.
Please can you advise how to fix this again?
Can you please enable WP Debug Mode because I am not able to exactly know what kind of issue is this.
To turn on WP Debug Mode, follow these steps:
1. Open wp-config.php
2. Find WP_DEBUG constant (written as define('WP_DEBUG', false);)
3. Set value to true (define('WP_DEBUG', true);) and save file.
4. Go to the same page, refresh it and you will see a PHP warning or fatal error being display. Copy the error or better send me the screenshot so I will be able to understand what kind of issue is that and will give you proper fix to it.
Hi, I just bought the theme and installed it with demo content. But I only can see the hompage. When I click on the other links I only get “The requested URL was not found on this server. ” What is wrong?
Did it, but still the same problem.
Done!