3572 comments found.
Hello
I want to SEO for my website. I have to make some changes in text.html. But i couldn’t find it.
Hello First I would like to thank you for this wonderful theme I use two languages (Arabic and English ) when i change the language to Arabic the cart and Search Icon not go to anther side also language switcher
http://www.azyyai.com/?lang=en http://www.azyyai.com/ and the visual composer plugin when i click Edit with visual composer on site page not working just loading loadingHi there,
It looks strange because when we tested it in our demo site it worked fine and the buttons were arranged to it’s place, we will look forward to fix this in the upcoming updates.
Kind Regards,
Art
It’s the really disappointing I can not wait months for the new update renovation this problem Can you access my site and repaired please ? thank you very much
Send me your login details and I’ll see what we can do about it.
To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
Art
thank you very much i send to you my login details
Hi there,
We got them, we will reply as soon as we can as today we’re on weekend and starting tomorrow we will look up your issue.
Kind Regards,
Art
thank you very much for fix this problem great job
can i know how you fix it because i use subdomain
thank you
Hi there,
I’ve managed to do the fix with Custom CSS.
Kind Regards,
Art
thank you
love Aurum
Glad to hear that 
Kind Regards,
—Ylli
hello sir good day
is it possibal To Add WooCommerce Currency Switcher in topbar next language switcher ?
Hi zsbappa,
We don’t currently support WooCommerce Currency Switcher but we will write that now on our to-do list and hope that we will implement it on the next update
Kind Regards,
—Ylli
thank you
Glad to hear that
Kind Regards,
—Ylli
Hi guys. Could you please recommend the most optimal picture size/dimensions based on your demo “fashion” content. For shop page ( thumbnail on product list page, thumbnail on individual product page, full size on individual product page) and for banner.
Hi there,
The optimal image size for the products we have used in our site is 870×1110 then it will be resized to its own size.
Kind Regards,
Art
Hello Laborator,
First of all thanks for the great template!
I am having the same issue as “freem0n” has mentioned above
Hello, I’m very glad to find masonry grid in new update! It’s very cool! I have problem with pagination, it look’s like div.clear doen’t work and pagination is under the images of the products. http://new.prosvetart.ru/?product_cat=photography I’ve spend several hour trying to fix this with css, but there is no success Regards,
I have tried pasting the javascript code you are suggesting to him above:
<script type="text/javascript">
jQuery( document ).ready( function() {
if( jQuery.isFunction( jQuery.fn.imagesLoaded ) ) {
jQuery( '.products.products-masonry' ).imagesLoaded( function() {
jQuery( '.products.products-masonry' ).isotope( 'layout' );
} );
}
} );
</script>
but this unfortunately doesn’t change anything. I have also tried to disable the masonry option in shop settings and the pagination section still shows below the images. The file you are referencing above is missing so I can’t download it. Can you please provide me with a solution?
Thanks in advance!
Hi Again,
I have managed to fix the problem by simply adding the imagesloaded.pkgd.min.js files which was not added in the theme. If someone is wondering how I am adding the script: I am enqueuing the script through my child theme functions.php file.
Hello again,
I am sorry but I thought I have fixed my issue with the pagination however my solution was actually just disabling the isotope script somehow and if I want to use masonry layout I still have broken pagination showing behind images. So I am open for suggestions.
Thanks!
Hi kostadinovstoil,
I am sorry for the late reply, I remember that we have accidentally marked as read about 15 tickets and couldn’t find your ticket back.
Anyway, have you found a solution about this problem, or do you still need help there?
We would be glad to help you if this problem is still present
Kind Regards,
—Ylli
Hi there, I am having trouble installing the theme, I follow the video but nothing seems to happen. i’d appreciate the help. Thanks
Hi Julian,
Where are you having difficulties or errors while installing the theme? Can you be more specific and post some scrshots if possible
Kind Regards,
Art
Hey guys! I have a quick question that I hope you can answer.
I sell Longboards on my website where you can choose truck and wheel color. When you add it to the cart the display image shown is of the trucks, not the longboard. Also the text has an overflow and collides with the the price.
Here is a screenshot so you know what I’m talking about
http://gyazo.com/be4852ebafafb001d03e2e3b88289675Hope you have a quick solution for this, Gary
Hi Gary,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
—Ylli
Hi there, please i need help with this. When trying to set an element in visual composer for a page, especially the ‘product’ element, in order to show specific products from a category on a subpage, I am unable to choose the specific custom taxonomy. It shows no taxonomy to choose from, eventhough I type in the correct name.
thanks a lot, regards
Hi there,
It seems really strange, normally we didn’t have any problem with the Taxonomies because users miss the Taxonomy instead of the Category. Have you checked if you’re experiencing this issue with other browsers too?
Kind Regards,
Art
I’m having an issue – product (a) and product (b) were created in the same way but they have different ratings and box/circle. Can you please tell me how to rectify this. Thanks
Sorry, to clarify one product has a star rating and product has a number rating, I want them both as stars
Images in product (b) need to be reduced like product (a), how can this be done.
Hi HoDperfumes,
Can you please write us your site URL where those problems are happening here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi,
Yes product here has numbered rating (and square review image) http://www.hodperfumes.com/home-2/n-lyten/
And this has a star rating (and round review image) http://www.hodperfumes.com/product/instinct-aroma-roller-oil/I want the star version
Thanks,
Hi HoDperfumes,
Can you please disable third party plugins that don’t come with our theme please and check if this problem is solved, this is very strange and it hasn’t happen to any other user.
Kind Regards,
—Ylli
I’ve done that and it didn’t make any difference
Hi HoDperfumes,
Hmmm this is very interesting problem, you are the first user that is reporting this. Can you please send us your WP and FTP credentials on email, and we will try to check and find what is causing this.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
—Ylli
Hi, i want to know if with this theme is possible to have a megamenu that show automatically the new arrivals image and other information if possibile like this site http://www.dictionarymilano.it/new-arrivals in the first menu voice
Hi julianlucchetti,
I don’t think that this is possible.
Kind Regards,
—Ylli
HI
I just purchased the day before yesterday and now nothing works, you can quickly look up? ? Thank bring much convenient
LayerSlider WP: You need to authorize this site in order to get upgrades or support for this plugin.
WPBakery Visual Composer: You can not update to 4.6.1 version.
Hi nymphshine,
Can you please tell us what is not working?
—
WPBakery Visual Composer don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of VC included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
We will update Aurum soon and the update will have latest versions of all the premium plugins that we offer. We are testing them and fixing some bugs, when the update is ready, you will be informed if you have ticked “Get notified by email if this item is updated” option on Kalium from the Downloads tab.
Kind Regards,
—Ylli
Hi showroom_kuz,
Can you please add the code below to Custom CSS
.sidebar .sidebar-entry ul li {
min-height: 70px;
}
Kind Regards,
—Ylli
Hi,
How do I add the Post Category name on top of the default post category listing page? For example, I would like “General” to appear on top of this page: http://themes.laborator.co/aurum/fashion/category/general/
Thanks!
Hi there,
There is no way to add it with the Visual Composer or any theme editor, you can do it manually if you know how to tweak code.
Kind Regards,
Art
Hi,
Is there a possibility of having a separate theme option for the other language the site I have. I tried to change the top right links with a custom menu made by wpml plugin for the other language of the site, but every time I change it on the aurum theme option the other language affected by the change. Is there a way of having separate theme option for different languages?
Regards,
Hi there,
I understand what you mean but unfortunately we don’t have an option like this in the theme.
Kind Regards,
Art
Hi There. Love the theme so for! I was looking to use a custom logo in the header of the aurum site I am working on. And it works great, and looks fine, but the logo is not responsive to the mobile size. The site is not online yet, so I cannot send you to it, but I can send you a screen shot if that would help! Hoping there is a custom css fix for it in the form of a media query. Thanks
Hi billz0212,
It would be great if we could see our live site, because we would give you the exact code after the examination.
But please send us a screenshot and we will try to give you the code
Kind Regards,
—Ylli
Great! I will send that over to you tonight!
Where can i email the screenshots to?
HELLO! How do i change the ’+’ icon for add to cart to something else? I can basic CSS and HTML. Link: http://menclusive.dk Purchase code: a41ce0bf-6e5e-4fb7-a9ac-d0dc7348f722
Hi there,
You can do that manually by adding this to the Custom CSS:
.shop .shop-item .item-info .add-to-cart:before, .woocommerce .shop-item .item-info .add-to-cart:before {
content: "\e70a" !important;
}
You can get the complete list of the icon codes, you can find them by using the Inspect element and find their codes:
http://fontello.github.io/entypo/demo.htmlKind Regards,
Art
Hi heine1995
Please tell me what icon or image do you want to replace the ’+’ icon so I can give you the proper code to do that so you don’t have to be worried about the code you need to change.
Arlind
Hello, I’m having an issue with Woocommerce not being able to calculate taxes properly. I have the following post on wordpress.org with no solutions. Maybe you guys could provide some insight?
“Hi everyone, I’m having an issue with Woocommerce not calculating tax at all. No matter what I do, I seem to get a tax value of 0. All I want to do is tax products sold in the state of Michigan at a rate of 6%. Anywhere outside of the state the rate is 0%. For whatever reason, I can’t get this up and running.
http://i.imgur.com/yDsIdnQ.png As you can see, tax is being calculated at $0.00. I have the same value when clicking “Checkout” and looking there. http://i.imgur.com/OLbfGkK.png Here you can see that the item is set to taxable with the tax class “Standard.” http://i.imgur.com/MRzIhws.png These are my tax options for the site. I’m basing tax on the customers shipping address and using the “Standard” tax class again. http://i.imgur.com/2aTMgPR.png Here you can see the settings for “Standard” tax class. I only have the one class so I know that I’m not mixing this up with another class or something. I have it set to US, MI, *, *, 6%, Priority 1. I see that shipping is checked in the photo. I don’t actually want to tax shipping, but the problem persists even after unchecking shipping. http://i.imgur.com/l0c4Zc2.png This last one is s shot of the code used to calculate the tax in the theme. I double checked that this code is valid and even copy/pasted the stock code in instead of this. No such luck.The website is at: http://hermanhiss.net
Full gallery: http://imgur.com/a/46KYj
Any help on getting this tax issue solved would be greatly appreciated.”
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
You are using an old version of our theme (2.3.5) and the latest version for the moment is (2.4.1), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
hi, it is good!!!
about email, it was a question on how to set email sending parametrs not email forms.
Hi f1e2l3i4×5,
I’m afraid that i can’t understand your question, can you explain it more to us please?
Kind Regards,
—Ylli
Hi,
I need one change in my website. We have purchased Aurum Theme from you. In the product list page, below the product image there is Product name, Product category and price. But what I need product tag instead of Product category. Please help me how to change.Thanks & regards, Anand
Hi Anand
Sur you can do this, just open this file in your server:
wp-content/themes/aurum/woocommerce/content-product.php
Go to line 162 and you will see:
<?php the_terms($id, 'product_cat'); ?>
Replace with this code:
<?php the_terms($id, 'product_tag'); ?>
And its all done.
Arlind
After I installed the theme on wordpress, I saw that the Layer Slider plugin was not activated, and when i tried consistently to activate it, It never did. I don’t want to install the content packs before all the plugins are activated. thanks
Hi Julian94,
This is very strange why it won’t activate. Please send us your WP and FTP credentials and we will check what is the problem.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
—Ylli
Hello, I am interested in purchasing your beautiful “Aurum” theme. Does it include all demo content including images and graphics?? Thanks
Hi there,
The demo content includes sample demo images and not the images you see in the demo view, we are not allowed to include images that are not owned by us.
Kind Regards,
Art
