823 comments found.
Quick question. Is there anyway to make the homepage slider pull latest blog posts?
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signup
HELP. Your latest theme update broke my website big time. I submitted a support ticket. Need help asap please! You have all the details in the support ticket.
I fixed problem for you, please check your site again
Thanks. Just submitted another ticket with more issues, this time my entire portfolio disappeared. Ticket #675
Guys, please address tickets #675 and #676. It’s been 4 days… Trying to have a meeting with client to review and launch, just waiting on these issues to be resolved. Please send me an update.
Hello… Pretty please, can you address ticket 676? It’s been 12 days!!! I need to launch. The main reason I chose your template over thousands of others was WPML compatibility. There are multiple bugs. Can you please make this issue a priority?
Hello,
Our developer answered your ticket, please check your email
Issue not resolved yet. Nothing changed.
Hi, I submit my issu as a ticket on your secure a month ago and no answer. Thanks for your help
Hi Stoure,
I’m so sorry about this, please tell me your ticket number then I will fix it for you today.
Hi My ticket number is 531 Thanks
Hello, I will fix problem for you today.
my god, I update to the new version today as your notice, why all the content disappeared and only show header for every page of the web? please check what’s wrong and how to solve the problem as most urgent!!! web site is www.bofuform.com
Thank you for the so quick action of the support team, problem solved, simple.
Can you please post a changelog for today’s update notification we received. We need to know if it’s worth updating.
Hello,
In this update, we focus on make Structure work smooth with latest version of Visual Composer (4.6.2), if you use latest version of VC you should to update it but if you still use an old version, you don’t need to update.
Regards,
ThemeMove Team
Hi there, hate to be a pest, but I’ve been waiting over a week to hear back on the Job Listing not working issue. Any fixes yet? Thanks again, Bob.
Hello,
Our developer is fixed problem for your site, please check it again.
Regards,
ThemeMove Team
Thanks! 
is it possible to import the projects ? I imported all the content but i don’t see the projects
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupDoes this theme have to be used with Word Press or will the stand alone included HTML files work fine as well?
Hello,
This theme only use for Wordpress, it not include html version.
Regards,
ThemeMove Team
When can I get assistance please?
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupYour website contact form will not take any gmail address I put in.
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupHaving some issues. Google map is not working. Portfolios are all broken. Slider has to be forced to fullscreen because it won’t stay as others have complained about. Please advise.
I have created a ticket. Please help. Thanks.
Hello,
Our developer is checking your ticket, please wait us.
theme is not showing good on mobile, no slide?
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupHi! How can i change the button text for ”Go to top” button?
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupHello
I have a problem. btw. excellent theme
When I scroll down in sticky mode, my logo does not scale 
It is still have the same size.Can u help me?
Greetings!
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupHello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signup.
Hi, the accordion and imiage gallery on the web does not work suddengly, I have send email to your support team, please reminder them as I need the problem to be fixed urgently, thanks.
Don’t worry, our developer will check your ticket soon.
thank you for your reply, I know what’s the matter, I active two different SEO plugin, and they conflict and affact the feathure of the web, now I deactive one, it works well, thanks.
Hi, one thing does not make sense. Example at “what we do”. If i click on the picture i dont get to the article – the same picture get popuped in this typical layerview. That make no sense, because 99.9% want to see the article and not the picture – is there an option to change it?
Thank your for this suggestion, we will change it on demo soon.
I have three tickets I have turned in over 24 hours ago. Please let me know when I can expect to hear back. I am losing time, money, and potential clients.
Hello Michelle,
Our developer is checking your problem, don’t so worry, all of them will fix today.
Regards,
ThemeMove Team
So far I do not like this theme. I’ve been installing WP since 2009 and have never had as much trouble installing as I have. This is not for a company that has LOTS of pages and posts. Each one has to be reformatted to comply with Visual Composer!! I have spent 6 hours already on something that should have only taken an 1 hour if that. This theme is for someone that is starting a website and doesn’t have a lot of content yet.
Also, I have two tickets in support that I have been waiting for and I’m sure I’ll be submitting some more…like, how the heck do I using Theme 7 change the background images on some of the blocks?? Your tutorial says to go to pages and you will see and doesn’t leave any more details than that…horrible!!
What can we do so I don’t feel like I just threw $60 to the wind?
Just sent my third ticket!! I need a resolution to why website will work on desktop but not mobile ASAP. Sent you the error message, Still waiting on answers from the other two.
Hello Michelle,
Our developer is checking your problem, don’t so worry, all of them will fix today.
Regards,
ThemeMove Team
