316 comments found.
I just bought the theme and wanted to install the Charity and Non profit theme but it’s getting installed the the political one.
Can you help me on this?
Hello @ warrior 436. Thank you for your purchase. Please contact support team via item support page and ask them to install other demo for you. Package contains political demo data.
Ticket 122035 has not been solved for long
it is in processing and your other demo will be ready by tomorrow. Theme options for the other demo are being updated here in the office and will be installed on your site tomorrow.
I wanted to install the Charity theme but Still it’s same old Political theme there. May be they didn’t understand my question. The reply is: Hello Balaram , Please check your require version has been added in your website. For further information or if you have any questions please do not hesitate to contact us. Best Regards,
I am sure it has been added to your site now. I can see the reply to your ticket that states that it has been added. Has it been or not? Please confirm?
Yes Now it’s added. Thanks. I also liked Real Soccer theme so I got that too. Hope The support will be awesome if needed in future.
Ok Where Can I find the tutorials to edit it in WordPress?
You can find documentation in theme package to customize the theme.
SO now I get notifications that the theme has been updated? If i download and install will the Political theme or the Charity theme will be installed in the updates.
Please ignore update notification. Update is done just for “prettyPhoto XSS fix”. Thank you,
Hello!
On my team page, I’d like to alphabetize the team members, but when I select ASC, it only alphabetized them half way and then there was no order. What do you suggest?
Thank you!
Hello @ celinanadine. Thank you for your kind purchase and query. ASC order is working fine here. I need to have a look into the back end of your site to see what is going on your end. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hello!
A few questions for you:
1. Under Team Categories, when I want to specify the amount of characters for a short text description under each Team Member, it will cut off words midway. Is there a way to have the complete word show?
2. How do I change the height of the sub header? I want to shrink it a tad.
3. Is there a way to make the dividers a certain color & thickness? I want to add a line like the one below the “Services” section. I even tried adding an HR tag, but it would default to the divider line. Any suggestions would be appreciated!
4. Under Team Members, is there a way to add other social media information specifically Youtube and Instagram?
Thanks!
Hello @ celinanadine. Thank you for your purchase and input.
1. Here we are using character limit for description, that’s why words are cutting in the midway.
2. Through style.css you can make such changes, it is a custom work.
3. No such dividers are available, it is a custom styling work.
4. No these icons are not available. the same case here that it is a custom work.
Hi, I’m wondering a bit about your page builder. Obviously, it looks pretty simple… so simple that I’m e.g. not able to change font size, color and alignment of text and images when using it. I just tried to create a couple of info boxes with the CS Page Builder with different font sizes etc… How is this possible? Maybe I’m to blind to see…!?
(ps: I dont mean the general settings under Design -> CS Theme Options!)
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hello, I noticed when you make a boxed layout, there is a big white gap at the top of the page. Is that just something we have to live with or have special coding done on each update to fix?
The charity progress bars, do these update automatically?
Hello @ stickbymyside22. Thank you for your input. Could you please provide a screen shot of the gap you are talking about? Yes, charity bar updates automatically as new donation is added in the cause.
This is what I am personally seeing when changing it using your quick edit settings changer to the left
https://scontent-iad.xx.fbcdn.net/hphotos-xpa1/v/t1.0-9/11081333_313661568843659_2866923829685482671_n.png?oh=49068beea286bf88e19a5f7d30bc9e2c&oe=55A74150It is the part of design and is normal to happen. if you want to reduce, you can ask us, we will change it for you.
Hello!
I need to transfer over images from my media library from another Wordpress website to my new “We Stand” theme website. Is there a way to copy over the images?
Thanks!
Nevermind, I figured it out. Thanks.
Hello @ celinanadin. Glade to see things good at your end. Cheers 
Chimp, it’s taking you over a week to get to my ticket 343997 on your own support system. Why have you not fixed it yet? FTP Information was supplied yesterday.
It is in process of resolving and you will get response in next 30 minutes.
Awesome, thanks!
I am sure you are happy with us and everything is sorted among us. cheers
Hi there, How do I transfer over older blog posts and include their original date of creation? Thanks
You can transfer your blog posts with their dates. You just need to export the files by following path; Go to Tools => Export => Here select the post that you want export/ Click on Download export file.
I created a Ticket and send a message but no answer yet.
My Ticket ID# 534855
Need some quick help, looking forward for you answer
You were responded on 16/03/2015 and then support team heard nothing back from you. See the screen shot here at http://awesomescreenshot.com/0d94nctlfb
I replied first message that did not give me the answer i needed and asking for some more information about several other problems I had. I did not get answer to this reponse.
Please update the ticket and add required information, support team will get back to you.
how to disable the “I am going button”? when the event is already finish, people can still click on that button, that i found very strange
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hi,
The twitter Widget says “No Results found.”
I have tried to insert "https://twitter.com/nameaccount" and just the name account but did not have any results.What should I do ?
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
On all our posts, when a user types in a comment, all the words are capitalized while writing the message. But when you post it, the letters are normal.
I removed a few lines from the style.css under comments</comments> section to prevent this but it’s still doing it.
Why is this happening?
hello @ dnourie. There seems to be some customization with the code. I need to look into the back end of the site. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
THEME IS HORRIBLE
Could you please explain the issues? I have gone through the ticket 489626, it is being replied even on weekend. Instructions are being passed to you to resolve issues, We have hundreds of user using this theme successfully. Still there is anything we can do to make it work, please tell support team to do that for you. I am also keeping an eye on your support ticket.
Hi,
I just purchased the theme, read the documentation and read comments but I can not do a basic change such as changing the logo.
I am sorry to ask such a noob question but I really could not find the “General settings” and or the “theme” or “logo / fav” thing,
I think I never got into the right menu because the menu there is on the documentation is different from the one I have.
I really do not understand what I am doing wrong, any advice ?
Thanks for the great work and your support.
Hello @ rolandharper. It is very simple to set logo or favicon from theme options. Go to back end of your site > Appearance > CS Theme options > general. Set your logo/ Favicon here.
Thanks for quick reply.
1.Now I have a problem to set my Slider Image. Can you tell me how to change the image from the slider please ?
2. As well I tried to change the speed of the slides and the fade option but when changing nothing actually happened.
Is there something I am doing wrong ?
3. What is the difference between flex and revolution slider ?
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Ticket ID# 534855
Hi,
this theme is working with last WP 4.1?
Hello @ sojuzpl. Thank you for your interest in one of our theme. Yes, it is working perfectly fine with WP 4.1.
superb! – thx for info
You are welcome. Cheers
Hello!
I have 2 questions :
1- When I create an event or a teamate, the defaut url are something like that :- mydomain/events/myevent
- mydomain/team/firstname-lastname
I’m actually building a french website, so how can I change the /event/ in /evenement/ and the /team/ in /equipe/ in the url ??
2- In an event, when a set up a location, the “ID” of the location is diplayed on the top of my content. It’s not clean. How can I remove that ?
You can see an example on this url :
http://www.ccfvancouver.com/2014/events/cocktail-rencontre-avec-les-gagnantes-du-prix-de-la-palme-bleue-2014/ with the ID 7079
Thanks
Please contact support team via item support page and they will assist you to achieve your desired functionality.
Please contact support team via item support page and they will assist you to achieve your desired functionality.
Hello!
I have 2 questions:
1. Is there a way to center the Donate button vertically?
2. Is there a way to make all Footer text white? Some of the text is grey and it makes it somewhat hard to read.
Thanks
Hai. Yes, you can position Donate button from source code. Also, you can change footer color from Theme options in footer settings area.
Can you tell me where I need to go to change the positioning of the Donate button? Also, under the Footer Settings, it gives me the option to change the background color only, not the text. Thank you.
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
One more question! Is there a way to make the background color different on some of the pages, or do all the page background colors have to be the same?
Thank you!
Currently the background color of the pages will be the same. But you can get different colours on different pages according to your requirement via little code modification/customization.
Basically I want the homepage background beige, and all the other page backgrounds white. Can you direct me on where to go to make these modifications? Thanks!
You have to modify the style.css file to change the background colours for different pages. For accurate direction, please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hello!
When I try to add a Team Member, I get this error message:
“Warning: Invalid argument supplied for foreach() in /home/workin19/public_html/temp/wp-content/themes/westand/include/team.php on line 298
Warning: Cannot modify header information – headers already sent by (output started at /home/workin19/public_html/temp/wp-content/themes/westand/include/team.php:298) in /home/workin19/public_html/temp/wp-admin/post.php on line 233
Warning: Cannot modify header information – headers already sent by (output started at /home/workin19/public_html/temp/wp-content/themes/westand/include/team.php:298) in /home/workin19/public_html/temp/wp-includes/pluggable.php on line 1178”
The Team Member is added, but this error message worries me. What does it mean, and how can I get rid of it?
Thanks!
To resolve the issue, please get the file from given link http://www.filedropper.com/team and paste it by going to following path; wp-content > themes > westand > include/
Awesome, thank you!!!
You are welcome. Please find a moment to rate us on Themeforest by going to your account’s Downloads section. Thank you
When I create a page, a “Leave a Comment” box appears at the bottom of the pages, but I don’t want it to. I don’t want any comments made on certain pages. How do I remove or turn off the comment box?
Thanks!
Please follow the following steps to remove the comment box on all pages. Step-1: Open style.css file
Step-2: Go to the line#2375(#respond)
Step-3: Add this property (display: none; ) Your issue will be resolved.
Thank you, that worked perfectly!
You are welcome. Please find a moment to rate us on Themeforest by going to your Account > Downloads section.
