Hi iSickles, thank you for purchasing Mentas theme!

It would be much faster to reinstall

Ok, thank you.

Please email to support@azelab.com

We are not get your email .

I’ve sent from hp@harpreetnetwork.com 2 days before. By hook and crook. we have done lots of things ourself. you can solve our current issue.

Why all the icons are not working if you’ve taken from the http://fortawesome.github.io/Font-Awesome/icons/

On services we’re unable to use all the icons.

We are really disappointed with your support.

This time you provided email address, and I could check and found your email in spam.

Font awesome continuously update their icon pack. We will release their updated icon pack in our upcoming version. As for now, you can download latest font awesome files and update

Please let us know if there anything else you need us to assist. Sorry for inconvenience, but we have a lot of emails which go to spam. But it is rarely happen when real email goes to spam, like in your case this time

Anyways, I can’t comment on it.

I need those new icons now. I’ve my client. which he needs that icons to be on his website. What shall I do ? You can see website how does it look.

studiodesignbox.com

Dear harpreetnetwork,

If you wish we can help you to update font awesome on your website if you send us access details to admin panel by email. In this case we won’t need to wait updates

Hello, I’m sending you email from our company email now. with few of the things i.e. hp@harpreetnetwork.com

I’ve sent email from new email now. harry@harpreetgroups.com Let me know if you still see our email from spam.

Hi harpreetnetwork, I’ve got your email, but there is nor ftp neither admin panel access details.

1. Please download this archive https://www.dropbox.com/s/n6fzx6hlbpuap4q/update-mentas-font-awesome.zip?dl=0

2. Unpack archive

3. Upload wp-content to your website’s root directory. Usually it is public_html

This wp-content includes only necessary files(new version of Font Awesome), your ftp will ask to overwrite files, click yes.

Hello,

Ok this solves my one query. How about rest of the queries which I’ve sent through email ?

Regards, Harry

Hi tsteeley, we intentionally hide video on mobile version. Because in in small devices it is not shown completely.

In our next update we are going to add option show/hide

Hi Jenkins1924 and thank you for purchasing Mentas theme!

Honestly we didn’t understand what page do you mean and what part of page. Can you please email us a screenshot with explanation?

• When you click on an image, a preview image appears. It there a way to make the image bigger?
• Is there a way to add text and/or links on the same line as the filter menu at the top?
• I’ve made new categories in my Gallery, but they don’t appear in the Categories menu widget. Is is possible to do that? Thank you for help with this! 1924.

Hi Jenkins1924

1. Yes, is possible – http://screencast.com/t/Tq6uetprHY5

2. No

3. Please email screenshot of what you mean to our email

Hello,

I’ve just checked both in Mozilla Firefox and Google chrome, in both browsers these missing blocks you specified in screenshots exist.

Maybe in time I was checking, you had already this fixed?

Thank you for the quick response! Is so strange….Im going to restart my computer. I’m reloading the page over and over and I don’t see it.

Thank you for the quick response! Is so strange…. Im going to restart my computer. I’m reloading the page over and over and I don’t see it.

Windows 8 will have something to do? I restarted my computer and I don’t see it, neither in the original template or web site.

The other things that I don’t see is the Quote and Some Fun Facts.

Take a look: http://screenshot.net/7dzmpug?es

Can you read error log of this server? Another method we can send you Wordpress dump with sample data.

There are no error messages in the server log, all permissions are correct. Has this import function been tested in the latest version of WP?

Pardon, I’m not sure of question, can you please rephrase?

Hi tsteeley, and thank you for purchasing Mentas theme!

This code below should be inside “One page settings” box on the same page theme settings. Make sure video files exist as in the code shown below.

[su_mental_section inverted="yes" background_video="http://mental-wp.azelab.com//wp-content/uploads/video-bg/sea.mp4  http://mental-wp.azelab.com//wp-content/uploads/video-bg/sea.ogv" background_video_opacity="1" full_height="yes"]
<div class="middle">
<div class="middle-inner text-center" data-animation="pulse">
    <h1 style="color: white;">Mentas is the best solution for any kind of portfolio website</h1>
    <p style="font-size:18px; color:#fff;"> If you are looking professional portfolio theme with endless possibilities, you come in right place. <br />Tons of features waiting for you. Enjoy using Mentas theme! </p>
</div>
</div>
[/su_mental_section]

Moreover, follow this url below to see html page, a page which I saved from our existing demo admin, one page with video. You can check and put the settings exactly as there.

Hi

Thank you for the zipped code you sent me, it helped tremendously to understand the section.

Could I please be cheeky and request a few more zip html pages? I wouldn’t ask but it helps makes it so intuitive to follow your page construction.

The pages of interest are from this url, http://demo.mental-wp.azelab.com: BLOG WITH SIDEBAR SHORTCODES SERVICES Furthermore, do you have a single page that has all your styles already built into?

Final thought, I’m a photographer and would like to add many images to the site and using keywords/tags I would like visitors to be able to search for photos in a similar way to this one I found, https://graphpaperpress.com/demo/?project=Intra. Is this possible?

Best regards and many thanks in anticipation for your help.

Terry

Dear Terry,

We highly advise to our customers to install demo content on clean wordpress. If you already installed and modified many things on your website, you can install additional wordpress under subdirectory on your website, or somewhere else, then install theme with demo content. If you install theme with demo content, you will get exact look like our demo is. This will help you a lot for understanding what is what there, and how configured.

Me being technical person, always do so when I buy and use others themes.

As for searching pictures, we don’t have that feature at the moment, but possibly can add that feature in our next updates

Can you please direct me to the installation of demo content?

Hi teteeley, it is very easy, just follow documentaiton file, there is a video as well. You should install wordpress at first, then follow documentation http://support.azelab.com/mental/

Hi, I have created a new WP test environment and installed all plugins relevant for your theme. However, when clicking Tools > Demo data import > Start Import I see the message ‘Preparing to import… some error occurred!’

Would you be able to make any sense out of the failed import?

This usually happen when hosting server has some limit on memory for php or ram, you can do that in your localhost.

Thank you. My host is investigating this memory issue for me.

An additional problem I have and already seen your advice to another customer was regarding the clash of the theme and Yoast. I have installed WP 4.2.3 and Yoast 2.3.2

The red boxed message… Your theme contains a meta description, which blocks Yoast SEO from working properly, please delete the following line, or press fix it: <meta name=”description” content=”<?php echo get_mental_seo_description() ?>”>

I clicked ‘Fix It’ but the problem still persists and the red box remains. Any ideas?

Thank you. My host is investigating this memory issue for me.

An additional problem I have and already seen your advice to another customer was regarding the clash of the theme and Yoast. I have installed WP 4.2.3 and Yoast 2.3.2

The red boxed message… Your theme contains a meta description, which blocks Yoast SEO from working properly, please delete the following line, or press fix it: <meta name=”description” content=”<?php echo get_mental_seo_description() ?>”>

I clicked ‘Fix It’ but the problem still persists and the red box remains. Any ideas?

Hi Thorpeedo,

Visual composers’s row shortcode has “design” tab, where you can set negative value for paddings and margins. This should help