3572 comments found.
Hi,
How to display all the products on the same page without pagination?
For example: http://tshirtdef.com/categorie-produit/debardeur-femme/ This list is two pages and I would like to have only one page.
Best regards
Hi deebls,
This feature is not possible for the moment. Maybe you can choose 20 rows per one page, from the theme options.
Kind Regards,
—Ylli
I updated this theme and the fonts automatically got thicker. I liked the thin style fonts and I can’t seem to change it back. Can you help? Thank you.
Hi imanuelgittens,
Hmmm this is very strange, we didn’t have any problem like this until now.
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
—Ylli
Hi. Thanks for getting back to me. I’ve solved the problem. I made some style changes and that seems to have sorted out my issue. 
Hey, I have square images for blog Featured Images and they display perfecly in post grid, but when I open single post, feature image is cropped to rectangle. Is it possible to disable cropping featured images in single post page? Or to display them in squares, prefferably in smaller sizes? (max 500×500px)
Hi monotyperec,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi,
http://monotyperecords.com/ – this is main with square thumbnails http://monotyperecords.com/index.php/papercut-magazine-presents-we-will-fail-v2-06-video/ – this is example post wiith cropped pictureHi monotyperec,
You are using an old version of our theme (2.4.1) and the latest version for the moment is (2.5), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
P.S: Nice looking site
Kind Regards,
—Ylli
Hey, great theme! Only issue I am having is changing the color of the mobile nav “hamburger” menu. The default for the three lines is black, but my background is black. So it’s invisible on all mobile devices. Thanks so much,
Thomas
Hi technicalthom,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hi, I’ve translated the theme in french using the Aurum po/mo files and now I’d like to change the comment date format to “d,m,y” (french format). How could I achieve this ? Any tip ? Regards,
Hi alexvende,
Are you using our latest release of Aurum (2.5) ? If not, then the easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
You can try again if those words are on the LocoTranslate.
Kind Regards,
—Ylli
How to create Books page & Blog Because books page seen on my web site but content no shown & Post Page Blog option not there
Hi drushtinet,
I think that i can’t understand what have you written. Can you please explain it more from us? Thanks
Kind Regards,
—Ylli
Hello,
How to translate ‘or’ :
https://www.dropbox.com/s/roh1ysfsqr7vr4h/Capture%20d'%C3%A9cran%202015-08-14%2001.52.51.png?dl=0I found all other string but not this one. there is no string found in WPML
Hi kezako,
Are you using latest version of Aurum 2.5 (that we released yesterday)? If not…
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Then try again you’r translation.
Kind Regards,
—Ylli
Yes i use last version but impossible to translate this word
Hi kezako,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
So we are waiting
Glad to hear that, hope for your understanding
Kind Regards,
—Ylli
Hello! Goggle Maps does not display correctly on the contact page. How can I go about fixing this? Thank you in advance! http://cubeupload.com/im/XOumCE.jpg
Hi StraightPathDesigns,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Very dissappointed in this theme, my widgetized shop footers still are not clickable links like in the demo. Everytime there is an update, it changes the site even though there is no customization.
Hi robertsachristan,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hi, I just updated the theme and found a problem.
When I open a single item with option, it’s not showing all contents. http://www.objectposh.com/product/9000/ But when I open another item without option, it’s fine. http://www.objectposh.com/product/9021yellow/I’m still using WooCommerce 2.3.13 because my paygate plug-in doesn’t support 2.4 at the moment. Please let me know how I can solve the problem. Thanks.
My hosting service said I should make sure if the new theme update supports woocommerce 2.3.13. It seems there is a PHP error. Please let me know how to fix this problem asap.
PHP Fatal error: Call to undefined method WC_Product_Variable::get_variation_default_attribute() in /var/www/vhosts/objectposh.com/httpdocs/wp-content/themes/aurum/woocommerce/single-product/add-to-cart/variable.php on line 35
Hi riverkook,
You should be on the latest version of WooCoomerce 2.4.4, in order to see that option working.
Kind Regards,
—Ylli
Ok, now I’ve sorted out after updating to 2.4.4
Glad to hear that
Kind Regards,
—Ylli
Hi, Since I have updated Aurum to 2.5 using Envato Toolkit and then updated WooCommerce to 2.4.3, I can’t access the cart and order pages anymore. See : Cart page : http://gocity.travel/panier/ Order page : http://gocity.travel/commande/ (Shop page is still ok : http://gocity.travel/boutique/ and I still can add product to cart, but I can’t access to cart or order page) BTW I have the last WP version installed (4.2.4). What’s going wrong ? Regards,
I figured it out. That was due to a conflict with the following plugin : Aelia Tax Display by Country for WooCommerce. By disabling it, the problem disappeared.
Hi alexvende,
Glad to hear that, hope that this comment will help others who have the same problem too
Kind Regards,
—Ylli
Hi guys,
After I’ve installed updates, the drop down list for variable products look different https://nimbus.everhelper.me/client/notes/share/265581/ndAsUFpNvwt7tTldGnvRmGzQZuxhZAkR/ in Firefox, both an arrow and font size/ And I also have visual composer update problem.Hi showroom_kuz,
They look different because Firefox can’t style dropdown.
Also for your second question, can you please go to Appearance > Install Plugins, tick Visual Composer and then click update from the dropdown.
Kind Regards,
—Ylli
Hi Laborator,
but before I’ve installed updates dropdown was styled 
Hi showroom_kuz,
We needed to change it because the old dropdown had problem to some users, but we will check it again and fix on the next version.
We promise
Kind Regards,
—Ylli
Hi there, Visual Composer won´t update in V 2.5. It says “Update package not available”. Regards, Kai
Hi Kai,
Please go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi,
To update the theme to the latest version, should I just overwrite the theme files?
Hi ezimerman,
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
I have wprocket turned on on my website but (elegantcv dot com / store) and this is minifying the JS and CSS. It seems on the product page the courasel on products is no longer working (when I click an image it takes me to the image rather than opening the lightbox) and also the magnifier is not working either though it is turned on.
May you please tell me which JS files and CSS files I need to exclude from ninification to fix this. I have looked through the theme folder and can’t make out which are teh relevant files. thanks.
Hi elegantcv,
We’re sorry but we don’t give support for third-party plugins.
Hope for your understanding
P.S: Make sure that you are using latest version of Aurum.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then dont’ forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
not happy with that response at all. I didn’t ask you to support me with 3rd party plugins. I asked you to tell me which JS files and CSS files deal with the light-box popup (when you click on a product image) and the selecting of the various product images. All you need to do is tell me this information….it’s regarding YOUR plugin. Nothing more, nothing less.
Hi elegantcv,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hi,
I updated the theme today. After updating, i went to Appearance >>> Install Plugins >>> Update.
While Woocommerce and Layer got updated successfully, Visual Composer hasn’t been updated. I see an error – An error occurred while updating Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.
When i tried to update Visual Composer again in Appearance >>> Install Plugins >>> Update, i got an error – Update package not available.
Could you help me update Visual Composer please.
Regards, Anand
Hi Anand,
Can you please go to Appearance > Install Plugins and tick the Visual Composer and then click Update from the dropdown.
Kind Regards,
—Ylli
Hi,
That’s exactly i did.
In Appearance > Install Plugins, when i tick Visual Composer and then click Update from the dropdown, i get a message “An error occurred while updating Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer”.
In Appearance > Install Plugins, when i click the update link below Visual Composer, i get a message “Update package not available”.
Please let me know how to update Visual Composer to latest version.
Regards, Anand
Hi Anand,
Please download the latest version from this link and then upload it from the Plugins section on the WP.
Here is the link (it will self destruct after 24 hours)
Kind Regards,
—Ylli
Hi Yill,
Thanks. Do i need to delete the existing Visual Composer before updating the provided zip file?
When i tried to upload the give file as it is, the plugin install fails. The error i get is; Destination folder already exists. Plugin install failed.
Regards, Anand
Hi Anand,
Yes, just delete plugin and install the latest version that we gave you
Kind Regards,
—Ylli
Awesome Ylii. That worked. Many thanks.
Regards, Anand
Glad to hear that Anand
Cheers!
—Ylli
I cant seem to change the font size on the product items.
im using:
.shop-item-single .item-info.summary h1 { font-size: 20px !important; }
Hi BuzzCreations,
That is the correct code, it will work for sure, just check if you have forgot to close or open any bracket “{ , }” before that code on your Custom CSS.
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
Thank you – great service
Something was conflicting the code…. all fixed now
Hello there, I have already my Aurum – Minimalist Shopping theme installed and running, but Blog is not working, Blog page is empty. I checked the wordpress instalation and everythin is ok. Can you help me out with this issue? Than you in advance.
Hi jobeca,
Please go to Settings > Reading > and on the Posts Page choose Blog.
Kind Regards,
—Ylli
Hi there, I have an issue with variable products, there were all working fine a few days ago, I just went in to change a few of the product images and the products are now saying they are out of stock even though I have set to ‘in stock’ can you please help with this asap, and let me know how to fix it, thanks
the link: http://kasakasino.com/product/billionaire-mens-tshirt/
I have not yet had a response from you?? Please help with this issue as soon as possible, thanks
Hi Gloworks,
You are using an old version of our theme (1.4.1) and the latest version for the moment is (1.5), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
Kind Regards,
—Ylli
Hi 1. i have tried to add stock quantities in product variation but the options do not list out on the product page. 2. Wish list page shows and error page if you click the button “already in wish list” from the product page. 3. I also updated to the latest woocommerce i hope there would be no issues
Hi ojehomon,
We have released Aurum 2.5, have you checked if the last version did fix your problem?
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
