Hi 3DMIKA,

WPBakery Visual Composer don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of VC included, and customers don’t need to worry about that,

You never need to buy any premium plugins that comes with our theme

Kind Regards,
—Ylli

Hi evohans,

Can you please send us your site URL and your WP credentials on email. And we will try to check what you have done and where the problem is, also will give you directions of how to fix this problem

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
—Ylli

I saw on the demo site a dropdown menu. How do I add that?

Hi there,

We use WooCoomerce plugin to gear our shop theme, they have very rich documentation site, here is the link theirWooCommerce Documentation site,

That what you are asking is called Variable Product, here is the documentation that they provide for Variable product

Kind Regards,
—Ylli

Hi giussania,

Just go to WP Dashboard > Laborator > Theme Options > Theme Styling > Custom Skin Builder, click YES from there you can change your skin

(view large version)

Kind Regards,
—Ylli

ty…. i am a donkey

Hi giussania,

No you are not, everybohe needs a little help

P.S: It would help us a lot if you could rate Aurum on themeforest from your Downloads tab, ( if you don’t know how, just open this link )

Kind Regards,
—Ylli

Hi Oliver

The main reason is that you are trying to find categories in Category field of that product carousel, instead type the product categories in Taxonomy field on Build Query element.

I hope this will help you.

Arlind

Hi thanks for getting back to me. Is there anyway of enabling ‘Tags’ as well. As currently i cannot get this to work.

Hi there,

The Taxonomies field work with the tags too, you can give it a try.

Kind Regards,
Art

Hi there,

I think that you have posted the wrong link there, the exact link should be

https://www.facebook.com/pages/Girls-In-Ballet-School/1450165728643522

Please try it

Kind Regards,
—Ylli

Thank You! it worked

Hi MsTRose,

Glad to hear that

P.S: It would help us a lot if you could rate Aurum on themeforest from your Downloads tab, ( if you don’t know how, just open this link )

Kind Regards,
—Ylli

Hi Market1234

This script will give you the ability to add something in the order complete page, here is an example of that:

add_action( 'woocommerce_thankyou', 'custom_code_woocommerce_thankyou' );

function custom_code_woocommerce_thankyou() {
   ?>
   <p>Here is your custom order text</p>
   <?php
}

This code can be added in functions.php in the end of file, it will not cause any error.

Arlind

It broke the page <?php /** * Aurum WordPress Theme * * Laborator.co * www.laborator.co */

1. Constants define(‘THEMEDIR’, get_template_directory() . ’/’); define(‘THEMEURL’, get_template_directory_uri() . ’/’); define(‘THEMEASSETS’, THEMEURL . ‘assets/’); define(‘TD’, ‘aurum’);

1. Theme Content Width $content_width = ! isset($content_width) ? 1170 : $content_width;

1. Initial Actions add_action(‘after_setup_theme’, ‘laborator_after_setup_theme’); add_action(‘init’, ‘laborator_init’);

add_action(‘widgets_init’, ‘laborator_widgets_init’);

add_action(‘wp_head’, ‘laborator_favicon’); add_action(‘wp_enqueue_scripts’, ‘laborator_wp_enqueue_scripts’); add_action(‘wp_enqueue_scripts’, ‘laborator_wp_head’); add_action(‘wp_print_scripts’, ‘laborator_wp_print_scripts’);

add_action(‘admin_print_styles’, ‘laborator_admin_print_styles’); add_action(‘admin_menu’, ‘laborator_menu_page’); add_action(‘admin_menu’, ‘laborator_menu_documentation’, 100); add_action(‘admin_enqueue_scripts’, ‘laborator_admin_enqueue_scripts’);

add_action(‘wp_footer’, ‘laborator_wp_footer’);

1. Core Files require ‘inc/lib/smof/smof.php’; require ‘inc/laborator_actions.php’; require ‘inc/laborator_filters.php’; require ‘inc/laborator_functions.php’;

if(file_exists(THEMEDIR . ‘theme-demo/theme-demo.php’) && is_readable(THEMEDIR . ‘theme-demo/theme-demo.php’)) { require ‘theme-demo/theme-demo.php’; }

require ‘inc/laborator_woocommerce.php’; require ‘inc/acf-fields.php’;

1. Library require ‘inc/lib/laborator/laborator_gallerybox.php’; require ‘inc/lib/laborator/laborator_custom_css.php’; require ‘inc/lib/class-tgm-plugin-activation.php’;

if(is_admin()) { require ‘inc/lib/laborator/laborator-demo-content-importer/laborator_demo_content_importer.php’; }

1. Thumbnails $blog_thumbnail_height = get_data(‘blog_thumbnail_height’); $blog_thumbnail_height = is_numeric($blog_thumbnail_height) && $blog_thumbnail_height > 100 ? $blog_thumbnail_height : 640;

add_image_size(‘post-thumb-big’, 1140, $blog_thumbnail_height, true);

1. Catalog Image Size $shop_catalog_image_size = get_data( ‘shop_catalog_image_size’ ); $shop_catalog_image_size_default = array(290, 370); $shop_catalog_image_crop = true;

if( preg_match( ”/^{x[0-9](x0)?$/”, $shop_catalog_image_size, $matches ) ) { $shop_catalog_image_size = explode(“x”, $shop_catalog_image_size); } else { if( ! empty( $shop_catalog_image_size ) && is_string( $shop_catalog_image_size ) ) { }}

add_filter( 'laborator_wc_product_loop_thumb_size', create_function( '', 'return "'.$shop_catalog_image_size.'";') );
}

$shop_catalog_image_size = $shop_catalog_image_size_default;

if( $shop_catalog_image_size⁰ 0 || $shop_catalog_image_size[1] 0 ) { $shop_catalog_image_crop = false; }

add_image_size(‘shop-thumb’, $shop_catalog_image_size⁰, $shop_catalog_image_size¹, $shop_catalog_image_crop);

1. Single Product Image Size $shop_single_image_size = get_data( ‘shop_single_image_size’ ); $shop_single_image_size_default = array(555, 710); $shop_single_image_crop = true;

if( preg_match( ”/[0-9]x[0-9](x0)?$/”, $shop_single_image_size, $matches ) ) { $shop_single_image_size = explode(“x”, $shop_single_image_size); } else { if( ! empty( $shop_single_image_size ) && is_string( $shop_single_image_size ) ) { add_filter( ‘single_product_large_thumbnail_size’, create_function( ’’, ‘return ”’.$shop_single_image_size.’”;’) ); } }

$shop_single_image_size = $shop_single_image_size_default;

if( $shop_single_image_size⁰ 0 || $shop_single_image_size[1] 0 ) { $shop_single_image_crop = false; }

add_image_size(‘shop-thumb-main’, $shop_single_image_size⁰, $shop_single_image_size¹, $shop_single_image_crop);

1. Other Image Sizes add_image_size(‘shop-thumb-2’, 70, 90, true); add_image_size(‘shop-category-thumb’, 320, 256, true);

add_action( 'woocommerce_thankyou', 'custom_code_woocommerce_thankyou' );

function custom_code_woocommerce_thankyou() {
  ?>
  <p>order text</p>
  <?php
}

Hi

I have added the same code in functions.php and worked fine, here is how it looks, you can replace the same code in your theme as well:

http://drops.laborator.co/hMg7

I hope it will work now

Arlind

Hi kezako,

I’m afraid that i can’t understand your question, can you please be more specific?

Kind Regards,
—Ylli

Hi,

Something lke on this screenshot :

https://www.dropbox.com/s/jt4dk44e7h8dfsu/Capture%20d'%C3%A9cran%202015-08-26%2014.03.17.png?dl=0

Hi kezako,

I’m afraid that this option will not come to Aurum, maybe it will be a feature of any new theme that we will release

Hope for your understanding!

Kind Regards,
—Ylli

Hi mattriley80,

Hmmm this is a very strange issue, can you please send us on email your site URL also your WP and FTP credentials.

We will try to find what the problem is and possibly fix your problem

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
—Ylli

I know it’s been awhile but I decided to use your this theme after all. I reinstalled the theme and I still can’t access the pages tab in the Word Press dashboard

Hi mattriley80,

We have moved our support system to Ticksy, which is more advanced and secure support system management.

From now on, if you need our support please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

Hi markwardell,

Can you please write us site URL where this error is heppening here on comments first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
—Ylli

http://carlenenoel.com.gridhosted.co.uk but at the moment the site is under development, do you have an email address where I can send login details please? Or feel free to email me email@mwmarketing.co.uk

Hi markwardell,

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
—Ylli

Hi fdemirta,

Can you please activate your Visual Composer?

Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

it is active now. i am only deactivating when i modify the products. when the visual composer active, i can not edit product tabs data.

Hi fdemirta,

This is a very very strange problem. Can you please send us an email with your site URL and your WP credentials.

Also try to explain us your question again and try to be very specific about problem, because we need to understand your problem in order to try a fix for it.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
—Ylli

Hi Tamika,

First make sure that you have our latest theme update, currently our latest update is 2.5. If you have a older version the easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then please go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer and WooCoomerce.

Kind Regards,
—Ylli

It has resolved itself. Nevertheless, thanks for your support.

The subject is not suitable for CDN. Many icon and logo will not appear. The logo I have far copied to my normal domain. Many Icon on Home I had to exclude.

Have a look at the screenshot https://www.dropbox.com/s/j1bj0gu5bpxtp1k/no-icons-by-cdn.jpg?dl=0

I suggest that you check your theme back to you with CDN (subdomain CDN).

Hi there,

Thank you for informing us about it, we will check it and try to fix it.

Kind Regards,
Art

Hi there,

1. Have you set the size of Catalog thumbnail size in Theme Options > Shop Settings.

2. To add a brand the best way as you want to do is create categories instead of brands and name them, and then just add your products to those categories.

3. This can only be done if you modify the theme files which is not recommended, so I wouldn’t prefer you doing this as you will always have problems then with the theme.

4. This is not possible with the theme, you can just try to achieve this using a 3rd party plugin.

Kind Regards,
Art

Everything is working great now, thank you for being so patient and responsive.

Last thing: How to change the font? Since the ?šž are working ONLY in Chrome. Thanks.

Just to add more description to another BIG problem:

The font on the page shows correctly only on Chrome, however, on all the others is like this: https://i.gyazo.com/91c278ca72200c83f6c7544e7adf5cb5.png

This is really ugly and could you help me fix this please? And it is not the Wordpress, since this only happens with Aurum theme (https://i.gyazo.com/b951be1ce586f1063d81e87a1a4120c4.png – screenshot of another theme in use)

Best regards

Hi there,

Can you try this plugin to see if it works: https://wordpress.org/plugins/wp-google-fonts/

Kind Regards,
Art

Hi lcaballerog,

We’re really sorry but we don’t give support for third party plugins.

If you have any question related to our theme feel free to write us

Kind Regards,
—Ylli

Hi there,

Can you e-mail us your login credentials, so we can check what’s the problem with it.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
Art

Hi Doug

I understand your issue and you are right, that is nice solution to ignore the “two-columns” rule in mobile devices for products included via Shortcode, but it is quite hard to detect when users wants to drop this functionality, one case can be when user uses products shortcode for 12 columns (full width) and then if two-columns per row rule is not followed in this case, they will think its a bug, so I thought the best way to avoid this is to add custom css for that page. This is the only way to work. As I remember Aurum currently doesn’t provide page specific Custom CSS but I will this feature in the next version.

For now you can add custom css and to refer to specific page, simply enter post id in the end of css rule:

.postid-1234 .some-element {
width: 100%;
}

I hope this will help you.

Arlind

it is a bug. its not displaying the image correctly, to quote you “Hmm now i noticed this small problem” It is not a feature request.

Hi fergflannery,

What else can i say, you must wait for this feature to be added through theme update.

Kind Regards,
—Ylli

Hi fergflannery,

This feature is done on the latest Aurum update

Kind Regards,
—Ylli

Hi HandsomeLA,

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
—Ylli

Ok I turned off the dev for now then. Can you let me know why the carousel on the homepage is not matching the look of the theme demo:

http://www.gretchenbutlerwildartcafe.com

It looks really bad. Any idea why this does not look right?

Thank you

Hi HandsomeLA,

You are using an old version of our theme (2.3.5) and the latest version for the moment is (2.5), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

We won’t be able to provide support for outdated versions.

We want you to experience the best we have to offer while keeping your site safe.

Staying updated is the way to do it!

Kind Regards,
—Ylli