3572 comments found.
Hi! How do I remove the underline at the menu on www.brambaniwatches.com? Instead I want it to be bold/strong. http://prntscr.com/8ay3vm
Hi frederikskovby,
Can you please add the code below to Custom CSS
header.site-header div.nav>ul>li>a:after, header.site-header ul.nav>li>a:after {
display: none !important;
}
.current-menu-item span {
font-weight: 600 !Important;
}
P.S: One of our team members “Arlind” uses Corniche watches, that you have featured on the Slider, it’s a very minimalist and nice watch, also the package is perfect. Hope that you will sell much of them 
P.P.S: Can you please tell us why you rated our theme with 4 stars? Do you have any problem with our theme or what? We try to be very close with customers and try to help them with each ticked, when anyone rates us with lower stars we feel the pain very much.
Kind Regards,
—Ylli
Thank you! P.S: It has nothing to do with the support, the support is awesome! I think some functions are missing in Aurum. Some examples:
- A basket icon with more functions (maybe it is just the theme I have choosen there doesnt have that many functions)
- Easier to change font individually (p, h1, h2 and so on)
- WPML included (so the customer can choose language and currency)
- Integration with Instagram
- When to “Add a product to basket” there should be a “View basket”.
- A widget in the middle also (the top menu bar.)
It’s something I think is missing.
Regards, - Frederik
Hello, the most recent woocommerce update has broken this theme. I am not able to select colours on certain items and the variation images dont update.
Pleaxe fix this asap.
Hi Arctek
Can you please write us your the URL where this problem appears here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Sure, my website is http://gamingmerch.net
Hi Arctek,
Thank you for sending your link, i tried to find any plugin who have those problems, but i didn’t find one. Can you help me on this, and send me the link of those products that you think that have problems?
Kind Regards,
—Ylli
All the products have this bug, its a problem that happens whenever i update WooCommerce and your theme is behind.
I’ve reverted to WooCommerce 4.0 and the problem still persists. Here is an example: http://gamingmerch.net/hoodies/multicolor/cool-calm-collected/
This hoodie has 4 color variants, but the colour dropdown does not display anything.
Hi Arctec,
How do you know that this is our theme problem? You can see on our live demo, http://themes.laborator.co/aurum/fashion/product/bobble-beanie we don’t have this problem (Aurum 2.5, WooCommerce 2.4.5, WordPress 4.2.4).
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution if we have any.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hey! I was just wondering how to change the color on the header menu when you hover over a page name for the aurum jewelry theme. I can’t seem to find an option to change it from the orange color that came on the demo.
Thanks!
Hi there,
To change the colors of the site you need to customize the skin, go to Laborator > Theme Styling and turn On the Custom Skin Builder, then change the colors based on your choice.
Kind Regards,
Art
HI,
1- how can i remove the product category from underneath the thumbnail i.e; on the category page and inside the widget of related products..etc
2- suppose i clicked on category X, it will show me the the product count on the left underneath the category name—> Showing all 8 results | i would like to remove the count
Thanks
Hi there,
1. I don’t know if I have understood you right, put this code in the Custom CSS to remove the category under the thumbnail:
.shop .shop-item .item-info span, .woocommerce .shop-item .item-info span {
display: none !important;
}
2. Add this to the Custom CSS:
.shop .page-title small p {
display: none !important;
}
Kind Regards,
Art
Hi, i have updated and have a plugin with the “mini cart”. It wont add to cart from the small buttons. And also when i open up the cart from the cart icon, it just says loading cart contents…
I am using this theme where i get a lot of sales and i don’t get any sales now because people cant check their cart. Can you help me quick please ? I will try to upload a backup and hope for the best.
Hi brannansharing,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Sorry I commented on my other envato account. So here is my updated comment on my purchased account.
Love using Aurum for my site. Realized I’m way behind on updates. So I downloaded the 2.5 update and on my upload theme area in WP it only let me download the zip for the child theme. So, now I’m on the child theme but it still says I’m running on 1.3. How do I get the new update. Also, early in the process of making my site I’m guessing I trashed a few demo pages like the sign up for an account page. I want that capability back but I don’t have the page that goes along with it. If I re-download the demo content to get that page back will it totally restart all my progress thus far on my site?
Thanks,
Michael
Hi Michael,
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Love using Aurum for my site. Realized I’m way behind on updates. I’m running on version 1.3, how can I get the newest update? Also, early in the process of making my site I’m guessing I trashed a few demo pages like the sign up for an account page. I want that capability back but I don’t have the page that goes along with it. If I re-download the demo content to get that page back will it totally restart all my progress thus far on my site?
Thanks,
Michael
Hi Michael,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hello, nice theme congrats. I’m trying to setup a jewellery website but I have some problems with the menu. I uploaded some products adding also some new category named “accessorizes”. I’m trying to add to the menu this category but when I click on the category Tab i see just the “Post Category” instead of the Products Category. Can you help me?
Daniele Martini
Hi Daniele,
You have to enable the Product categories in the top right corner where it is Screen options, tick the Product categories and then you can add any product categories.
Kind Regards,
Art
Please look at the screenshot. https://www.dropbox.com/s/8zxwaz2inu2vuyf/Zwischenablage01.jpg?dl=0
Why is the distance of the thumbnail top and bottom as large?
e.g. Produkt: http://www.devildeals.de/produkt/linksys-x1000-modem-router-n300-de/
Hi there,
The first distance is because of the carousel, if you swipe to the next image you will see that it is bigger in height and that’s where the element gets the height.
In order to remove the other paddings, just add this to the Custom CSS:
.shop .shop-item, .woocommerce .shop-item
margin-bottom: 0px !important;
}
.single-product .type-product {
padding-bottom: 0px !important;
}
Kind Regards,
Art
Hi there,
we are trying to set the following page as the homepage: http://themes.laborator.co/aurum/fashion/shop/?show-shop-categories=trueHow can we do this?
We installed the demo content to have a look at the used widgets and stuff, but there is no sample page to look at.
The menu to the category-listing just points to the official demo page 
Can you help us to set the look of the homepage like the category-listing?
Cheers
Hi there,
You will need to create a blank new page then by using the Visual Composer elements, add the Product Categories widget and the Products widget to make the page just like the one you’re referring to.
Kind Regards,
Art
Hello gentlemen,
I hope you all are doing well.
I just received a message from a second customer who is having problems understanding how the “Ship to a different address?” drop-down at checkout functions. Here is his comment:
Dear Sir/Madam, I have a question regarding the webshop. I have been trying to order, but would like to send it to a friend. Whenever I complete the \”Billing Address\” and \”Ship to a different address\” fields, I get the error \”is a required field\”\’ (it doesn\’t say which field). The problem seems related to the \”Ship to a different address\” part. Is it therefore perhaps possible that I simple add the shipping address in the \”Order Notes\” field? Or is there another workaround?
Apparently, this element is a bit too subtle in its design and is confusing users. Could you look at it and modify the design to make it clearer to understand how it functions? Perhaps by adding a down-arrow in front of the text to indicate that you must click to reveal the drop-down menu, or adding a border around the text so that it looks like a button?
Thanks in advance for whatever you can propose.
All my best,
Andrew
Hello again,
I’ve had further correspondence with the customer, and apparently it is NOT the drop-down menu causing the checkout problem, so please disregard my previous message. Sorry for any confusion!
Best, Andrew
Hi Andrew,
We’re glad to hear that, have a great week
Kind Regards,
Art
Hi, well done for the theme, its great and very flexible! I have only one question… on the blog article page archive, i would like to display a video instead of the image? is that possible? is there a trick for this? thanks, Francois
Hi Francois,
The theme does not support this type of feature but I found out a plugin that let’s you do this.
Also you can use a video post which will allow you to have a video as a featured image.
Kind Regards,
Art
Hi Art,
thanks for your answer!! it work perfectly with that plugin! Francois
Hi
Great Theme!
I have a couple of questions:
1. On my frontpage I have a “Products carousel” created with Visual Composer. I would like to query the latest offers (price reductions). Is this possible?
2. I’ve searched for guidances about creating custom tabs on the productspage. Where do I find info about that?
Thanks
Hi there
1. Unfortunately that is not possible with the “Products carousel”, you can only do that manually by clicking the Build query option and then selecting the products one by one.
2. I found a plugin regarding this, so you can try using it and see if it works.
Kind Regards,
Art
Ok thanks for your reply. so I’ve added the Products carousel. -> Build Query -> under Taxonomies added a Wocommerce product categori. -> Ticked off “Show only featured product -> Saved. But nothing shows on the website. what am I doing wrong?
It seems strange, are you sure you have any Featured products for that category? If you can’t get to the solution, e-mail us your login credentials, we’ll see what we can do about it.
Kind Regards,
Art
sorry got it working, forgot the featured option on products 
encountered another issue. The envato Wordpress toolkit doesn’t update? Status: Installed But Not Activated, Requires Update. but I’ve already updated without any problems?
Hi carboneids,
Don’t worry about that, when we will release a new update to Aurum that problem with Envato Toolkit will be fixed
Kind Regards,
—Ylli
Hi
How do i hide the number of items in stock (just above price) on the product pages?
Thanks!
One more question: If you look at this page for example http://silverstargems.com/product/yantra/ you can see that the sale price and original price are not aligned. How can i fix this? Thnx!!
Question number three: On my homepage http://silverstargems.com/ the background header image with the Egyptian cats shows up as it should. But it has vanished from all the other pages. How do i get it to show up in the same way on all pages?
Cheers
Hi Lady_Levanah,
Here are answers for all your questions, Can you please add the code below to Custom CSS
body.single-product .stock.in-stock {
display: none;
}
.shop-item-single .item-info.summary .price del {
margin-top: 0px !important;
}
header.site-header {
background-image: url("http://silverstargems.com/img/cats.png") !important;
}
Kind Regards,
—Ylli
Hi guys, I was just wondering if it’s safe to update to WooCommerce 2.4.6?
Hi JOREMI,
We will release a new update soon with the latest version of WooCommerce compatibility
Kind Regards,
—Ylli
Hi,
I’ve recently purchased this theme but I’m having problem updating Envato WordPress Toolkit from version 1.72 to 1.73.
When I click update it says that the update is successful but once I go back to the plugin page, the Envato WordPress Toolkit is still in version 1.72
Thank you
How do I remove the category under the title on the products? Here it is the category “watches” like you see on the photo. http://imgur.com/f3R32HX.png Secound questions, how do I hide the title + results at the right and the sorting at the left on the product page (see the second photo). http://imgur.com/h6zgOlP.png
Hi frederikskovby,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi, www.brambaniwatches.com/watches
Hi there,
Add this to the Custom CSS to hide your categories under the product names:
.shop .shop-item .item-info span a {
display: none !important;
}
.shop .page-title {
display: none !important;
}
Kind Regards,
Art
Thanks! Now I just need the CSS to hide the “Sort by” box at the right. How can I do that?
Hi there,
This is the CSS that will hide your product sorting:
.shop .woocommerce-ordering {
display: none !important;
}
Kind Regards,
Art
Hi, I updated the theme thru Envato toolkit as suggested, and updated all the plugins as well. But no matter how many times I try, I couldn’t update Visual Composer (thru Appearance>Install Plugins or Envato Toolkit>Install Plugins), as it insisted me to key in the license key… What should I do …
Hi sweeteechin,
Hmm, can you please try to go to Appearance > Install Plugins, tick the Visual Composer only, and then click Update from the dropdown menu.
If that don’t work too, this means that your server has problems with file permission and you need to send us your site URL and WP credentials on email, in order to update this plugin manually from us
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
—Ylli
Hi team, the latest product & thumbnail pictures in the single product page has a sudden change in its image dimensions, from the original rectangle picture, it changed to a square picture. May I know why?
Hi sweeteechin,
We haven’t received any complain like this before, can you please send us your site URL?
Kind Regards,
—Ylli
Hi, I want to delete the title when hovering over the attribute selection on a single product: http://screencast.com/t/OjOWVWPpgP – In which file I have to do this?
Hi founduhere,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
