132 comments found.
Greetings – The “Theme Options” panel hangs after making a change and selecting “Save Changes”. I have a ticket open, Ticket #510775 and need a response please. Thanks.
Hello,
Sorry for extreme delay, we are currently contact on tickets as I remember, your issue will be fixed as soon as possible.
Thank you for understanding,
Kind regards.
I can’t find this “Use Custom Thumbnail” in order to use the video post type in portfolio. Can you help?
p.s. My colleague purchased the theme, I’m just helping him out with the implementation.
Hello, kindly ask you to open a ticket and state your case. Regards
Hello,
I am not clear about your question, please submit a ticket on http://freevision.ticksy.com and share what a screenshot what actually you are asking about.
Kind regards.
Ticket #470528
Responded already.
Hi, its possibel to set for a page a other Navi, Footer and Header? Like a Layout Manager who my Layouts stored?
Hello, thanks for contacting us. No individual footer usage available but you can choose individual menu for each page. Regards
Hi, how do you make the menu a solid color rather than transparent? Also how do you remove the three verticle lines in the menu on scroll? see cmky.co.uk Cheers! J
Hello, thanks for purchasing. Please open a ticket for all your requests. Regards
Hi,
I see the template has many options, Do you have a examples of the shortcodes or a gallery of how look each shortcodes and options of the visual composer with ozy? These would help me to see the possibilities of the template.
Thanks
Hello,
We didn’t use all of available Visual Composer components for WPCLOUD to demonstrate, kept simple. Since all the shortcodes are visual, you can test any of them with few click, and also http://doc.freevision.me/wpcloud maybe helpful too.
Regards.
Test one by one consume time. I hope to save time if exist a gallery like other themes.
But well, playing with the shortcodes. It is something that can not be avoided.
Thanks!
You can use gallery element on visual composer, for more advanced galleries i advise you to use essential grid. Thank you
Hey, I love this theme… one of my favourites! I’m having an issue with the built-in child theme though: none of my CSS in there is actually working. I went to put it in the custom css in theme options but that then gets stuck on saving… for now I’ve put it in the main theme’s style.css file but would you be able to look into this?
Thanks,
Henry
Hello Henry, thanks for contacting us. Please open a ticket and state your case. Regards
Hi I had a quick question before I purchase this theme. MIA able to make the header image into a video? The first image you see when you go to the site. Also would there be audio if I am able to make it a video?
Thank you!
Hello,
Each page has custom option to set a “Header” slider, and you can add video into a slider (via Master Slider), but this is not a page title section, just above that.
Regards.
Would you be able to show me a demo with a video as the header slider? Also you said nothing about the audio.
Hello, if you’re intent to use a video in a single slide you don’t need to use anything else. Simply add your video using ROW settings via visual composer. Here is a sample with out another theme : http://odio.freevision.me/home02/ If your video contains audio that plays too.
If you are intent to create a slideshow that contains also a video scene sure you can create that too using revolution slider. here is a sample : http://wpcloud.freevision.me/home-revo-slider/
Feel free to ask further questions. Thank you.
Cool!
One last question, my client has lots of events he speaks at, I thought it would be cool to have a section that is like a timeline that pulls up each event when clicked and shows more info.
Do you have some type of easy plugin or setting to set something like that up?
There are several events plugin around if you’d like to use. But as I understand Blog posts will be cover this requirements. As in our demo site you can use essential grid for this matter to display posts with a featured image. Would that be enough? Regards
Hi,
I’m with a ticket (# 410967) open from April 9, can you help me solve the error in Visual Composer please?
Thanks!!
Hello,
Do you mean no body responded your ticket since April 9?
Regards.
Yes I have answer, but there is no solution.
Thanks!
Hello,
Your server throwing following error;
Fatal error: Out of memory (allocated 34340864) (tried to allocate 20 bytes) in /homepages/13/d353671676/htdocs/wp-content/plugins/essential-grid/includes/base.class.php on line 110
In this case;
- You can disable Essentials Grid plugin if you are not using
- You can ask your hosting company for more resource.
Kind regards.
How do you change the color of the text in the Separator With Caption widget?
Hello, thanks for contacting us. Seperator with caption relative to content text color. No custom color option for this component. Regards
Hi; Thank you for such a cool template, I like it very much. Hovever, I have a little problem with visual composer – it simply doesn’t show up when editing pages. I have a deadline to stick to on this project so it is really important for me to have this problem resolved. I hope you understand. Thanks in advance for your help.
Hello,
http://freevision.ticksy.com please submit a ticket and let us access to your wp-admin panel to see it in place.Regards.
Hi, I really like the theme. A few questions though before purchase. 1. Can you help me set up the theme so its like the demo ? 2. In the about us section where the picture is would it be possible to turn the photo into a youtube video in that section? Thanks Alan
Hello Alan,
1 – Yes, we do this for everyone who requests.
2 – With support of Visual Composer and our Visual Composer customized visual shortcodes, you can do further.
Regards.
Hi, I really like the theme. A few questions though before purchase. 1. Can you help me set up the theme so its like the demo ? 2. In the about us section where the picture is would it be possible to turn the photo into a youtube video in that section? Thanks Alan
Hello Alan,
1 – Yes, we do this for everyone who requests.
2 – With support of Visual Composer and our Visual Composer customized visual shortcodes, you can do further.
Regards.
?Thank you for the great support. 
Cheers!
You’re welcome
Hello, not sure where you’ve written. Sorry if we missed it.
1- You can edit lines 3508, 3490, 3468 in “style.css” file to remove border around the menu bar. 2- We purposely, disabled that function for some technical reason.
Regards
Thanks for the reply. But having disabled in mobile version makes it very badly.
Can you kindly give me the portion of the code to be deleted or modified to be done to transform the border from black to white?
Hello, you need to delete those lines I pointed. That should work. If you can’t handle it please open a ticket and share your admin credentials. regards
How do I make the menu box stay there? I don’t want it to move up and down. I want it to be stuck in one place.
How do I add my copyrights?
Does this theme have a countdown system. Where the number of days months etc keeps ticking on its own?
The themes beautifully made. Very sorted in every way.
Hello, thanks for contacting us.
1- The menu bar is currently is sticky style which we designed it that way. Probably you’re asking if that can be fixed position. Well that requires major modifications which we don’t provide.
2- You can edit via Appearance > Widgets section. Located in Text Box
3- Please firstly set your certain date via Appearance > Theme Options > Layout > Countdown Page
Then create a new page and select “Countdown” via page templates. That will display your date.
Regards
Thank you so much
What if I need on the bar. I am using visual composer. I am jus building a one pager.
I’m sorry I didn’t get what you mean by last part. Please be more specific. Thank you.
Sorry! I want the countdown on a bar on my homepage. Don’t want to go to the next page for it. Your demo has a ticker, is exactly how I want the countdown to be.http://wpcloud.freevision.me/
Hi, Maybe it’s better to draw what you need on a screenshot. Thank you.
Hi, I am really keen on a fixed menu because my logo is really big and while scrolling down it just covers my whole site. It is not making sense having such a big header scrolling down everything’s getting covered. How do I attach a screenshot?
At least you can share your project URL or upload your screenshot somewhere and share the link. Thank you.
Hello,
There is nothing could be applied but using a smaller logo, sorry. If you have anything in your mind please share on http://freevision.ticksy.com
Regards.
waiting for your reply on my ticket #405267
Responded! Thank you.
Hi, I just purchased and installed the theme and required plugins, butt he essential-grid.zip plugin provided could not be activated as it said it did not include a proper header. Can you please tell me how to fix so I can install the entire theme offering properly? Thanks! Teresa
Hello Teresa, just to make sure of it I’m asking is you couldn’t install essential grid plugin right?
Hi, I just purchased and installed the theme and required plugins, butt he essential-grid.zip plugin provided could not be activated as it said it did not include a proper header. Can you please tell me how to fix so I can install the entire theme offering properly? Thanks! Teresa
Hi there, I was able to install that plugin, but could not activate it.
Please open a ticket and share your admin credentials so I can check things in place. Regards
Thanks for the quick response. I’ll do that!
How long does it usually take to get a response on a ticket? I opened mine a day ago and am kinda hoping it doesn’t take a whole business day between each back and forth message.
Ticket: #375968
ajax error when installing essential grid file
Hello, thanks for contacting us. Due to our workload we are processing tickets asap. Your ticket has responded. Regards
Incessant javascript conflicts between built-in plugins : jscomposer, essential grid, woocommerce… pfffiou
Hello, please be more specific with your case. Additionally we don’t provide support trough market page. Please open a ticket for further help. Regards
My icons are not showing in chrome and firefox(work in safari).
Any idea why? I tried to use your support site and it seems to not be working.
behindeveryleader.com
Hello, that might be a temporary issue. Seems all works at our side. Please try again. Regards
Hello,
What’s the function of the social media icons at the bottom of each portfolio or blogpost? Is it a share option?
I’d like those to be a button to post that link in Fb-Twitter or G+. Is there any easy way to achieve this?
Thanks for your help
Hello,
If you mean to change the buttons, you can achieve this on Theme Options > Layout > Miscellaneous section.
Regards.
