3572 comments found.
Website speed, it is very very slow. http://www.shopsamira.com/ please advise!
Hi aahmadi3,
I just visited your site and i didn’t saw any speed issue, the site was working perfect. Maybe the internet connectivity is slow on your end?
If you want to speed up a little fasted, you can use this plugin W3 Total Cache
Kind Regards,
—Ylli
Hi Folks,
Hope you’re all doing well.
Just wanted to find out how I can implement the relevant social network ICONS/BUTTONS for PRODUCT SHARING instead of the default text. Ie. a Facebook or Pinterest icon, etc.
Thanks, Doug…
Oh, and LIKE buttons… is there a way we can implement LIKES on the products?
Hi Doug
Currently making social network icons rounded is not supported but we will add this in the future versions.
As per like button, add this code in functions.php in the end of file:
add_action( 'woocommerce_template_single_sharing', 'like_button_share_woocommerce' );
function like_button_share_woocommerce() {
?>
<div id="fb-root" />
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.4&appId=292627507509080";
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>
<div class="fb-like" data-layout="box_count" data-action="like" data-show-faces="false" data-share="false" />
<?php
}
I hope this works for you.
Arlind
We are having a problem with checkout with the latest version 2.5 and with the latest WooCommerce version 2.4.5. After adding items to the cart and going to the checkout page, we are getting the preloader animated icon on the right site (under Your Order) that will not go away and will not allow checkout. The Your Order section and the Payment Method section are grayed out and never loads fully. This is on a dev site. It is working fine on the live site with older versions of the theme and plugin. Can you take a look to see what is happening?
https://dev.trixin.com/Hi there,
Just checked your site in my own device using Chrome on OS X Yosemite and it works fine, the loader preloader loads and then the content appears, are you still facing problems and if yes please tell us which browser are you using and if you’re using any 3rd party plugins in your site.
Kind Regards,
Art
Thank you for looking. Yes, I was still having the problem, but it appears that it was an issue with the particular browser I was using (Chrome on Windows 10). When you mentioned it was working for you, I realized that I hadn’t thoroughly tested it on other machines (the same issue happened more consistently on all machines when I was testing the latest Woocommerce on your old version of the theme on the dev server, so when I saw it again after the theme upgrade too, I assumed it was happening to everyone again). This time, it appears that it was an issue with a Chrome add-on on that particular machine. I turned off all add-ons and it worked. I turned them all back on and now I can’t re-create the problem to find the culprit, and it is working fine. Thank you again.
Hi chucky76,
Great, this will help someone who has the same problem too, we’re glad that your problem is now fixed 
Kind Regards,
—Ylli
OK. I just updated the live site theme to 2.5 and Woocommerce to 2.4.6 and am having the loading icon issue where orders can’t go through. https://trixin.com. Dev site is still working under the same conditions. All plugins are the same between the two sites (live and dev). Can you look at that on the live site?
By the way, I also just checked the dev site and it is no longer working for checkout on any browser as well.
I had to revert to an older version of the theme and Woocommerce so that ordering could continue. The dev site still has the same problem on all browsers so we can troubleshoot it there. I can get you login info if you need to get into the backend and settings to troubleshoot. Just let me know where to send it to.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
Art
OK. Thanks. I submitted the email with login information and a recap of the problem.
Did you get my email with login info for my site? We are still having the loading checkout problem. Let me know if you did not get it.
Hi there,
We got the e-mail and we will fix your issue today, the developer was not here and we were trying to fix your issue many times but couldn’t find a way to do it.
I am really sorry for the delay.
Kind Regards,
Art
Hi,
Since the last update cart shows empty eventhough you add products to it. it always shows that its emphty.
please help asap!
Hi dstnct,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi, i’m having a few problems with Aurum theme. 1. when i have it activated i can’t “Save All Changes” in Theme Options, the icon keeps spinning and never stops. 2. When trying to choose a new image in “Product Image”, i can’t see any image in the Media Library (i have more than 200 photos loaded). 3. When i click at “Appearance / Customise” it links to a blank page without anything on it. If i switch to Twenty Thirteen theme, i don´t have any of this problems. Regards Marcelo
Hi Marcelo,
1. Can you please update Aurum to the latest version for the moment 2.5. If you are using the latest version and this problem is still present, then you may have to configure Minimum PHP Configuration Limits on your server.
Increasing your limits should solve your problem.
2 and 3: This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Thank very much for you quick answer, all my problems were solved by changing the minimum php configuration limits
Hi There, just purchased this theme today and fully installed with demo content. However the checkout buttons doesnt seem to work. When clicked it adds #proceed to the address bar but nothing happens. Theme version 2.5
Hi tydigital,
Can you please write us your site URL where this is heppening here on comments first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
—Ylli
Hi Ylli, the URL is http://www.yoga365.co.uk
Thanks Tom
Also the Enter Coupon To get discounts doesnt work, nothing happens when you click.
Lovely theme but just want these things working please ASAP.
Also the extra gallery images on products seem to navigate straight to their file URL rather than changing the main pic?
Okay so ive looked further into the issue and for some reason jquery cookie was bringing back a 406 error – I used this to fix it http://docs.woothemes.com/document/jquery-cookie-fails-to-load/ ... Thanks
Hi tydigital,
Hmm this is the first time that i hear this problem, anyway glad to hear that the problem is fixed now.
Do you still have any question unanswered?
Kind Regards,
—Ylli
Hello there, I was checking my web www.producer.com.co/nuestros-productos/ to check one product, but when I click on it is not working the single product page, is an error as follows: ERROR 404 PAGE NOT FOUND! www.producer.com.co/producto/poster6/
Also, when I want to check one featured product from the home: http://www.producer.com.co/ there is another error: http://www.producer.com.co/producto/terminator/ Date Added
Catchable fatal error: Object of class WP_Post could not be converted to string in /homehdd/iniciati/public_html/www.producer.com.co/wp-content/plugins/qtranslate/qtranslate_core.php on line 455
I hope you can help me out with this. Cheers!.
Hi jobeca,
You are using an old version of our theme (2.4) and the latest version for the moment is (2.5), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, specially Visual Composer
Kind Regards,
—Ylli
Good day,
I’m having a problem with a translation. We have translated everything that was in .po file to our language, but some of the text is still in English even though it’s translated: https://i.gyazo.com/cb5d6dad62ed7f3a9585e77fa5490c41.png
What can we do here?
Hi lukaerzen,
Can you please tell us what version of our theme are you using?
Kind Regards,
—Ylli
Hello,
I’m using the latest one, 2.5.
Oh and I’ve also check the translation with the Loco Translation and it’s there. Everything is translated the way it should be, but not working…
Hi lukaerzen,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
P.S: Please write us all your words that can’t be translated or send us screenshots with marked words (after 24 August), and Arlind will make sure to include them on the new update of Aurum
Kind Regards,
—Ylli
Is there a mail where I contact them after 24 August rather than talk here? Also thank you for your reply.
Hi lukaerzen,
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Kind Regards,
—Ylli
Hi! I have a problem with the shop on mobile devices: the price of an article in the shop is shown without the tax – on desktop device the price is shown WITH the tax. So there is no problem inside the adjustments….. please help….
Hi eazye,
Can you please write us your site URL of that page here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
www.durstfieber.com
Hi eazye,
You are using old version of Visual Composer on our latest Aurum release.
Please go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer.
Your issue should then disappear
Kind Regards,
—Ylli
Hi, now I have installed the latest version of VC but the problem still exists 
Hi eazye,
Hmm this is the first time i hear this problem, unfortunately this question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
it is solved 
the problem was the basic customer address! don’t use “geolocate” – only the shop basic address !!
Hi eazye,
Glad to hear that the problem is solved now
Kind Regards,
—Ylli
Hi, i am having problems with product variations. i have 3 colors of an item with 3 sizes on each. I am trying to set one size of one color as out of stock, i have created a variation for each product size and color. However when i switch an item to out of stock the color dropdown menu disapears on the product page.
Is there a fix for this?
templates is showing a few outdated pages, could this be the problem? i am using aurum v2.4.1
Hi rhyswawryck,
You are using an old version of our theme (2.4.1) and the latest version for the moment is (2.5), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer.
Kind Regards,
—Ylli
ok updated. Will test and get back to you
Glad to hear that
Kind Regards,
—Ylli
How can I go back to the original image style? Now some of my pictures are cropped after the update
Hi ceez6,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
sure thing its trisva.com
Hi there,
Can you set the size to Full in the Theme Options > Shop Settings and regenerate the thumbnails again.
See screenshot:http://drops.laborator.co/1gUzs
Kind Regards,
Art
awesome thank you, can you please also look into why my site says “customer login” instead of “login or register”? I set the top area to login/register links but it doesn’t work, if you could please email me at info@trisva.com that would be great!
Hi there,
The reason why it is not displaying login/register is because you have not enabled the registering mode on your site, if you enable it and check it again you’ll see it will change.
Kind Regards,
Art
I want to purchase this theme but have following questions:
1. We have more than one websites. will we be able to apply this theme on all of our sites using regular license?
2. Can we change the look and feel unique for each of our site?
3. We do have Secure Trading Payment gateway account. Will this theme work with it flawless?
4. We are just migrating from Prestashop to Woo-commerce. So, we are in the beginning phase. Will it be difficult or easy for us to learn and transform?
5. Do this theme provide options like popups for newsletter, promotions or something we want to give our customer a first look or do we have to purchase other plugins?
6. If we purchase other plugins. How can we look for compatibility?
Hi mhdiqbal3000,
Thank you for your interest on our theme
1— You need to buy 1 license for one site, if you want to use Aurum on more sites you need to buy more licenses ( 3 sites, 3 licenses) More information for License Details
2— You can change colors, font, and menus from the Theme Options.
5. Nope we don’t offer that feature, we have created a plugin Like 2 Discount – Coupons for Likes for those who want to extend some features.
As for the other questions (3, 4, and 6) are related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Can’t seem to get breadcrumbs to show. I have the NavXT plugin installed. What am I doing wrong?
Hi duranike,
We have tried this plugin and it worked on Aurum, can you please check it again, and check it’s settings.
Kind Regards,
—Ylli
not sure what else to check / try. I looked through the setting and it seems correct. is this code already placed n the theme to load it -> bcn_display()
is there an option within the theme options to turn it on, etc?
if you send me an email i can give you access
Hi duranike,
Hmm, i’m sorry but i don’t know how to help you more 
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
are the developers back? still having issues with this
Hi Duranike
I have discovered that Aurum has issues with the breadcrumb plugin so I will take care and fix it in the next update, which will be released next week. Thanks for reporting it
Cheers
Arlind
Great. Thanks for the update!
Glad to hear that
Kind Regards,
—Ylli
Has the update been released yet? I applied the latest and didn’t see it pop up yet, but maybe you haven’t released the update to fix the breadcrumb issue?
Hi there,
We still haven’t released the update, the developer is working on it and I hope it will be available as soon as possible.
Kind Regards,
Art
Hi duranike,
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Kind Regards,
—Ylli
Just wanted to follow up on this and see if there was an ETA for the release. Not having the breadcrumb working is a big deal and we can’t launch the site before having that functionality.
Thanks!
We don’t have any estimated date when we will release it, but we’ll try the best to release it as soon as possible.
Kind Regards,
Art
does this new update fix the issue with the breadcrumbs? I didn’t see it mentioned in the changelog. Thanks!
Hi there,
We have fixed this, can you please update the theme and re-check it with the NavXT plugin activated, then if you still have the problem please e-mail us your login credentials and we will look up the issue.
Kind Regards,
Art
hi, i clicked shop and it stats ’ ( NO TITLE ) ’ i tried to edit it with some words through the backend. Pages > Shop > main title. But nothing changes. How do i actually edit it?
Hi marcowan,
What version of our theme are you using?
Kind Regards,
—Ylli
Hi there,
I have a question questions that I need help with.
1.) I noticed there is a little glitch on my cart(both empty and full), that adds extra width to the page while viewing it via mobile. I am wondering if you can help me remove the extra width so it appears correct on mobile devices.
See here: http://i.cubeupload.com/aA5Blx.png & http://i.cubeupload.com/jjohv1.png
2.) I also noticed on your Aurum demo, that you guys have a notice in under your cart that visually appears a lot nicer on your mobile cart and doesn’t move while toggling the ‘Calculate shipping’. I am wondering if you can tell me how to add my notice in the same area so it appears better on my cart?
See here my cart: http://i.cubeupload.com/Mj2EEl.png See here your cart: http://i.cubeupload.com/qJ6s4a.png
3.) I also noticed on your site that you have added icons for shop categories, I am wondering how you add these to your menus? http://i.cubeupload.com/SduUJf.png
4.) I am also wondering is there a feature yet that shows the location details for the google maps icons?
5.) I am wondering is there a way to easily customize the text on the blog and other areas and rename what the message says. For example on the blog page: ‘PLEASE DO NOT USE OFFENSIVE VOCABULARY.’
6.) Regarding making the website more mobile friendly, I notice that the sidebars makes the web pages more cluttered and adds extra content for sliding up and down on page, I am wondering is there a way to only display certain sidebars on only desktop and not on mobile?
7.) Same with the About page, I have created a custom photo effect(www.newsite.voltfuse.com/about) that appears well on desktop, but when viewing on mobile it doesn’t appear correctly to show desired effect. I am wondering is there a way to either make photos display correctly, or show an alternative style about page for mobile users.
8.) Also I noticed when hover product images it displays a (No Title) message, I am wondering if there is a way to remove this? Please see here: http://i.cubeupload.com/aUkF8C.png
My website is www.newsite.voltfuse.com and You guys already have my login information I do believe from before. Hoping you can help me resolve these issues.
Thanks again!
Hi Snowfreaks,
You where using our latest theme release with the old version of Visual Composer and WooCommerce.
I updated them for you, now if you can, please check if any question is solved from the plugin updates, and then write them who are still present below this thread again.
Kind Regards,
—Ylli
Hi Ylli,
Thank you for updating those, but I don’t think those were the cause of any of my issues stated above. Hoping you can take a look above and give me your thoughts.
Cheers,
Alex
Hoping someone can help me, I’m hustling to get my website finalize for it’s launch.
Thanks again guys
Hi Snowfreaks,
2— I found this link that maybe can help you.
PS : Please be aware as by doing customization if something happens like miss-editing files the responsibility is yours and we wont support you on finding the problem, as we are only guiding you how to get the results you need.
3— We have used UberMenu (Mega menu) plugin there, that allows us to do this.
UberMenu is not included on the theme, we did that only to demonstrate users that they can use UberMenu too.
4— We will try to add this feature on the next 2-3 updates.
5— That word is controlled by Wordpress, and we can’t edit it, we can give you the code if you want to remove that message if you want.
Just add the code below to Custom CSS
section.blog .post .comments .comment-respond .title small:first-child {
display: none;
}
6— I’m afraid that this is not possible with our theme.
7— I don’t know what to say about that, maybe you must edit viewports for each device size, or disable the pictures that appear after the text on mobile. You can do that from Visual Composer.
8— Maybe you can remove that with this script, just go to Theme Options > Footer > Tracking Code:
<script type="text/javascript">
jQuery('document').ready(function($){
$('img').parent('a[title]').removeAttr('title');
});
</script>
I tried to fix this problem for about 40 minutes but i can’t fix it, i haven’t noticed this problem on our live sites or to any client, this is happening only to you.
Maybe our theme developer Arlind can help you with this, but he took the vacation and he will be back on 24 August.
When he comes back, just reply to this thread and you will make sure Arlind will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hi there,
Thanks for the response! I noticed you didn’t have a response regarding my first inquiry, here it is again hoping you could help:
1.) I noticed there is a little glitch on my cart(both empty and full), that adds extra width to the page while viewing it via mobile. I am wondering if you can help me remove the extra width so it appears correct on mobile devices.
See here: http://i.cubeupload.com/aA5Blx.png & http://i.cubeupload.com/jjohv1.png
2.) I noticed when zooming out, the bottom navigation does not wrap to the bottom of the page for some reason like it does on your demo… http://i.cubeupload.com/fPXx4I.png
3.) Has Arlind returned and is he able to take a look regarding my point # 8.), and if there is a possible solution to remove the ‘(No Title)’
4.) I noticed a little glitch in the shopping cart that the shipping information section does not extend the whole way like it is supposed to, take a look: http://i.cubeupload.com/kQpy3s.png
Thanks in advance guys!
Alex
HI guys, any thoughts?
Hi there,
Has anyone had the chance to take a look at my above questions?
Hi Snowfreaks,
1— I tried to solve this but i don’t know were that padding is happening. I will save this site on my personal to-do list and i will check what is the problem there, because this is happening only to you.
2— That is how the page works, the same is on our demo too.
3— Have you tried Ylli’s code first? Just go to Theme Options > Footer > Tracking Code
<script type="text/javascript">
jQuery('document').ready(function($){
$('img').parent('a[title]').removeAttr('title');
});
</script>
4— That is not happening to me, i visited your site from iPhone and the issue is not present.
P.S: Please be more patient we have more than 70 tickets per day, and we solve all of them, don’t worry, we don’t forget you
Kind Regards,
Arlind
Hi Arlind,
Thanks for getting back to me, and sorry about being impatient. It’s just that I am trying to finalize site to prepare for launch.
1.) Yes it is very weird, I also noticed it appears on the desktop version as well when you are viewing cart. Perhaps it has something to do with the custom message I have added there? I was wondering if there way to more conveniently place this notice so it works better with the page, perhaps this will also resolve the additional width. I noticed on your demo you have a ‘Note: Shipping and taxes are estimated and will be updated during checkout based on your billing and shipping information.’, which doesn’t appear at all on my cart, so I was thinking perhaps I could place my notice in that field and it will look better and also fix this issue? What do you think?
2.) Weird, it still doesn’t look right on mine. Please see here:
Aurum demo: http://i.cubeupload.com/ofIMxk.png My demo: http://i.cubeupload.com/9vnCOH.png
3.) Yes I have added Ylli’s code, it fixes one of the hover ‘(No Title)’ over the side images, but still when you hover the main product image it still displays. See here: http://i.cubeupload.com/oJxr7a.png
4.) Yes it seems to be fixed now.
I look forward to your response!
Hi Arlind,
I managed to fix these issues. Thank you!
Hi Snowfreaks,
Glad to hear that
Kind Regards,
Arlind
Good day,
I’m having problem installing the demo page, because I’m getting an error:
[ErrType: xml-wp-content] Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
What can I do here? I even tried with extras/demo-content but same – not working.
Hi lukaerzen,
Are you following the procedure as we have explained on this youtube video Aurum – Theme Installation and Demo Data Import?
Also check if you have Minimum PHP Configuration Limits
Kind Regards,
—Ylli
Thank you very much for this update
how can i add language switcher and WooCommerce Currency Switcher together in top bar ?
Hi zsbappa,
Glad to hear that you liked the update
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hello Good day
Please can you help me still I waiting
thank you
Hi there,
First you have to download the WooCommerce Currency Switcher and set the header preferences like in this pic: http://drops.laborator.co/1eO6c
Kind Regards,
Art
Thank you for reply
yes I Know this but I mean language switcher and WooCommerce Currency Switcher together same your Demo http://www.azyyai.com/plussize/wp-content/uploads/2015/09/Aurum.jpg
Also Visual Composer Plugin Not Updating ( Update package not available.) http://www.azyyai.com/plussize/wp-content/uploads/2015/09/Aurum-1.jpgThank you
Hi there,
Then for that you will need to get WPML plugin for translation and all of the mini-plugins that come with it, after you install it in the dropdown area set it to: WPML Language & Currency Switcher.
Kind Regards,
Art
HI There Is there another way to do this ? maybe by CSS
Hi there,
The CSS is just for extra styling purposes and doesn’t affect the theme translation.
Kind Regards,
Art
Also Visual Composer Plugin Not Updating ( Update package not available.) http://www.azyyai.com/plussize/wp-content/uploads/2015/09/Aurum-1.jpg Thank you
Hi zsbappa,
First make sure that you are using our latest version of Aurum (the latest version for the moment is 2.5)
If you are not using Aurum 2.5 than the easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you Visual Composer plugin don’t update then just go to Appearance > Install Plugins tick Visual Composer and from the dropdown menu choose Update, then proceed, it will be updated
Kind Regards,
—Ylli
Good day
how Can inside something in the top menu bar ?
thank you
Hi zsbappa,
Can you please try to be very specific about the problem and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
—Ylli
Hi,
I’ve read the commetns but can’t seem to fix this.
1. Blog posts – I’ve resized the featured image to 300×200 px which is fine on the masonry view but when you open the post the image is huge, is there a way to keep it small?
2. Also the tags appear at the top of the post, can they be moved to the bottom?
3. Social sharing on the posts – how do I edit what is visible here?
Thanks,
Hi HoDperfumes,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi HoDperfumes,
You are using an old version of our theme (2.4.1) and the latest version for the moment is (2.5), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forger to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer, because you are using an old version.
Soon we won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
Kind Regards,
—Ylli
Hi Ylli, Can you please check the above for me on the blog issue with the image sizing, I never heard back from you, the new version has been updated. Many thanks
...So the issue is, if you add a Featured Image to the blog post it shows up massive
Hi HoDperfumes,
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
Please update to the latest theme version first as i wrote before. You currently are using version 2.4.1 and the latest version for the moment is 2.6.
You have old plugins that are not supported anymore.
So please update your theme first, and then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Then write us again if this this problem is still present and we will check this problem again.
Hope for your understanding
Kind Regards,
—Ylli
Hi, great job on the theme! I am having some issues however – since the update, variable products do not show the dropdown options (such as size variances) nor the additional images. I have tried to go into each product individually and update it manually and this seemed to work, but it is a very long process as I have over 4000 products in my store. I can’t do this for every one of them. What do you think is the issue? How can I fix it so it works again without having to go into each product and update the page? Thanks in advance.
Hi amiriania,
Can you please write us your site URL where this problem occurs here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi there,
We love the theme and so do our clients.
Our clients have asked that we add a phone number field on the contact page. Is this possible? If yes please could you send me the code, and where I’d need to add it
Thanks in advance
Hi 155Creative, glad to hear that
Before proceeding, are you asking something like this http://themes.laborator.co/aurum/fashion/contact/ ?
Kind Regards,
—Ylli
Hi Ylli,
Thanks for the quick reply. Yes please. Where it says in the form, Name, Subject, Email, Message, we’d just like to add Telephone Number please as an extra field for the user to fill out – is that possible
Thanks in advance
Hi 155Creative,
Now i understand your question better
Unfortunately that feature is not on our theme, and to do this you have to edit PHP codes.
We maybe can help you with this but I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the vacation and they will be back on 24 August.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Kind Regards,
—Ylli
