39321 comments found.
Hello Guys,
Where i can see the option to user ubermenu in your theme?
Regards Malva
Hi Malva 
We do not have ubermenu included, which is a 3rd party menu plugin. However, we do have a built in megamenu to use. Everything you need to k ow about that is here: https://theme-fusion.com/avada-doc/header/using-the-mega-menu/
If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
I want to incorporate some elements of the Avada Law theme into my Agency theme. Is this possible? Specifically the “Where we work” page.
Thanks.
Hello!
Yes for sure, any demo can be combined. Currently you can only import one demo at a time though, as it includes theme option settings, widgets, menus, etc.
Do you have a second site to import the Law demo on? You can then copy page content over to your live site. We are working on a new method to allow the use to be able to import any page from any demo with just a click Coming soon!
If you wish, we can also provide the page content for the page you need for Avada Law. Submit a ticket for us and our team will reply with it, you can then copy and paste it into your page.
Thanks!
Hello please tell us if Avada is compatible with PHP 7. My hosting service provider can upgrade us to php 7 if the theme and plugins are compatible with it. Also, if it is not do you plan to make it compatible some time soon. Please respond asap.
Hello!
From what we know PHP 7 should be fine, but let me double check with our dev team to be sure. I’ll reply back here soon.
Thanks
Yes please check. My host says that we can right away implement it but we need to make sure that our theme is compatible with it. We need to know for sure.
Hello!
We are currently testing this.
We will also implement a few changes in our upcoming version 3.8.7, that comes in about 2 weeks.
ThemeFusion Team
Update please…
When will the new version be shipped? Because you still have the old version of Revolution Slider…
Installed Version: 4.6.93- Latest Available Version: 5.0.8.5 **
Thanks.
Hello!
We are updating it to Rev Slider 5.0.8 in about two weeks. We had to skip v5 due to a unique issues we found in v5, but the awesome guys over at ThemePunch got it resolved and issued the new 5.0.8 update, coming soon!
Thanks!
Hi,
This is my page:
On the backend : http://thequaycomplex.co.uk My fusion page builder doesn’t work ONLY for the homepage but it’s ok on all the other pages.
Can you help me to fix this ?
Thanks
Hello!
Hmm that might be due to php configurations on your server. But our support team can let you know.
Signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
WordPress 4.3.1 is out is it safe to update the newest WordPress since I am using your theme?
Hello!
We are using 4.3.1 on our sites and there are no reported issues. If anything does come up, please post a ticket for us and we’l check it asap.
Thanks!
Are available any psd files of Agency or Cafè?
Hello!
Currently there is not, they were made out of our available options.
Thanks!
Hello, I submitted a ticket, but I didn’t get an email confirmation. Am I supposed to get an email confirmation? If so, let me know if I need to submit a ticket again. Thanks!
Hi there
We have checked and your ticket #41662 titled > ‘Changing slider height’ has been received and is in the queue. It will be attended to by our support in due course
Regarding the email confirmation, it may just be bottlenecked so please keep an eye on your inbox
Thank you
I’m having a bit of a hard time trying to figure out how I can change the font color when putting in my content on a page? I tried to do it through font awesome, but there was no option to make a font color change.
Hello,
You can use visual editor to change the font color of any text. For more info, please read: https://en.support.wordpress.com/visual-editor/#text-color
Thanks!
Pre sale question.
Hi would like to use the theme to update a site magazine that have over 16.000 post and 44.000 comments. Before I proceed i would like to know
- The theme have a boxed format with fixed width. There is the availability to have wider width?
- I would like ti use a child theme to easy manage upgrades. Is the theme compatible?
- How many plugins and wich ones are bundled in the theme and if it is possible to disable them?
- If in athe theme is included some cache management? An if there ar some incomaptibility with wp-rocket cache plugin we use.
- if Italian language .po is available?
- In related post it is possible to choice wich related post use.
- wich form plugin the theme support
- is the theme ready for facebook share with og:description etc etc
Hello,
1. Yes, you can change the site width.
2. Yes, you can use child theme.
3. Layerslider, revslider is bundled with our theme including Fusion Core which is required for functionality like page builder, shortcodes and portfolio. You can choose to keep them disabled.
4. We use w3 total cache on our demo sites but have not tested wp-rocket.
5. Yes, we have Italian language available in our main package.
6. No, it is not possible.
7. You can use contact form 7 or gravity forms.
8. Yes, it is facebook ready.
Thanks!
Hello, on our website www.salesfornonsales.com we use a contact form made by Contact Form 7. Everything is working fine besides the Captcha field. We still get the message that the plugin Really Simple Captcha is not installed, but it is really installed. Why is this not working?
Thanks in advance!
Hello,
Unfortunately, third party support is outside of our support scope. Please contact the plugin developers for help.
Thanks!
Ok, thanks
You’re welcome
Hi guys, I use avada theme every time I can, I love it! But from the last update (wp+theme) I have seen a problem in the mobile version: the entire content has lost the margins left and right. You can see it in the homepage http://adf.webpromoter.org/ (this is a dev domain). Can you help me to understand what’s the problem?
thanks so much!
Hello,
I cannot replicate this issue and I’m not sure how to fix it until I can see the backend of your site.
Please create a support ticket at http://theme-fusion.com/support/ with link to wp-admin and FTP info.
Thanks!
Hi Team,
I am facing one small issue that parellex background is not responsive: http://demodev.website/jonnyklaw/ . Please check this link. You will see the background it going totally full width but not responsive. I tried to search if anyone has the same issue in past. I got this answer “2. FIXED is just a fixed image, it is not compatible with responsive devices. True parallax is up/down/left/right and is compatible with mobile and will be responsive as long as you select “enable parallax on mobile” option.”
I tried with this also. But getting the same error. without the reponsive that one is looking very odd..
Please help me with this..
Best Regards, SWM
Hi there
We would like to take a closer look at this and your installation so that we can diagnose this accurately. Please create a support ticket using the link below and our support will check it out
Click Here To Create An Account & Get Free Support
Thank you
- - With WPML and chinese is any problem? Could we use the “different flags showed at the same time” for the menu language option?
- - All Google Fonts supported? Custom (hosted in the server) fonts?
- - The sidebar menu that shows in the features page is customizable by pages or categories?
- - Are the gaps between modules (vertically) adjustable?
Hello,
1. WPML and Chinese should haven no issues with language.
2. Yes, you can show all languages at the same time in the menu.
3. All google fonts are supported and custom fonts can be used for the headings and the menu area.
4. That’s a page template called side navigation. It is built using pages.
5. Yes, most builder elements have a margin option and you can also use separator builder element to adjust any spacing issues.
Thanks!
Can we get a custom “widget” or snippet of code similar to the interactive US bit on this site (solarpowerocks.com) for Avada if we had a developer make it? If so, is there a way to have it work within Avada? How would we go about doing this? Thanks.
Hello,
Do you mean the savings form on the site? That is purely custom code which your developer will have to manage. He will most probably have to create a custom page template or a widget to build this functionality.
Thanks!
Hello, I reciently bougth avada template, Im working on agency template, and Id like to know how can I duplicate an existing built page, for example ‘about us’. thank you very much for the assistance.
What kind of pre-built template is ‘about us’ section in the agency avada template?
Hello!
You can simply copy the contents from the about page of the agency demo and paste it to another page. That we create a duplicate.
To do so, change from the Fusion Builder to the default editor view and copy all editor content. Once you pasted the contents to your new page, you can go back to builder mode again and it will look like the original about us page.
ThemeFusion Team
Thank you very much!
You are welcome
Hello Everyone
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our ticket system and other detailed support resources.
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Thank you, we look forward to helping you!
ThemeFusion Team
Hi, I submitted ticket 40916 on Thurs Sept 10, but have not received a response for 4 days yet even though I was told I would receive a response within 24-48 hours. Should I resubmit the ticket?
Hello!
We reply usually in less than 10 hours so something is off. I looked up your account and we replied on September 11th: http://d.pr/i/1aV4e
Can you check your spam folder to make sure it was not put there? Also login to our site and view your profile to make sure the email address on file is correct. https://theme-fusion.com/forums/users/trovata
Thanks for your prompt response! I just checked my spam and searched through all of my inbox but still don’t see it unfortunately 
.
The email shown on that screenshot is correct (I received the auto-reply saying you had received the ticket and would respond in 24 hours or 48 hours over the weekend).
Is there some place I can log into to view all of my incidents? You can also feel free to turn it into an article in the community knowledgebase if that’s easier? Otherwise, can you resend the email or let me know the best way we can proceed? Thanks!
Hello!
In the meanwhile we got a mail delivery report saying that our mail could not be forwarded to you.
We have now emailed you again. Please check if it works now,
Thanks!
Ok, I got it the second time, thanks! I’ve also replied asking for some additional help with the next steps of installation. Looking forward to hearing back from you guys. Thanks!
We are glad you received it now. Our staff will reply again as soon as possible.
ThemeFusion Team
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Hello; I have an important question. Can I buy a product from you, then I translate it and then sell it? I’ll just get right to my own translation. is it not true?
Hello!
Are you asking to sell the translated file themselves? Yes you could do that in theory, you just cannot resell the theme on your own. One single license allows it to be used on one site.
Hope that helps.
Curious, which translation are you going for?
Thanks!
rtl . translation to persian
Yes, please go ahead and sell the translation of Avada but just to clarify again, you cannot resell Avada.
Thanks!
yes. I know copyright laws Thank you
You’re welcome
