ThemeFusion

ThemeFusion supports this item

Supported

29936 comments found.

Breshka

Breshka Purchased

Hi,

We use this theme as our website and very happy with it, we would like to create a new section on the website (www.website.com/newsection) but this new section will have it’s own logo and maybe even different color menu, is this possible?

Thank you

Hello @Breshka

This will require you to setup either a new directory in which you will have a separate WordPress installation or you can simply use multisite setup as mentioned here but yes it’s definitely possible with WordPress and Avada => https://theme-fusion.com/avada-multisite-setup/

Also, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you need further assistance please open a support ticket and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

ReemDJ

ReemDJ Purchased

Hi,

I am using the Avada Movers theme for one of my sites. But I only have one problem. The contact form 7 shows only rounded corners on the contact page. I would like to have a square contact form, but I can’t get it done. I suspect a setting in the Avada theme?

Hello @ReemDJ

There is an option in our theme to change this, please go to Avada > Theme Options > Extras > Forms Styling => http://prntscr.com/k71w60 and your issue will be resolved.

If you need further assistance with this please open a support ticket and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

ReemDJ

ReemDJ Purchased

That’s it! I couldn’t find it.

Thank you

You’re most welcome :)

tonydalm

tonydalm Purchased

Hi. It seems University Demo import is broken. All demo’s are importing without problems, but University doesn’t import the pages, posts or sliders. Regardless if choosing ALL or individual import options. It does import media without problems.

Hello @tonydalm

I have just tried this on my personal site and I can definitely import the demo just fine without any issues, I tried partial import too and its also good, I will suggest you to please open a support ticket with our team and we will troubleshoot this for you.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

Hello!

Just to add here, this could be a server configuration issue. Are you working on a localhost setup? The reason for asking is I personally had this happen once before with the University demo only

You have valid Avada Grandfathered support -> http://bit.ly/2J3dQw2 – please do create a ticket and we can check into this for you, include this in the ticket title > ‘MB Demo Check’

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

When using HTTPS on our website the youtube videos don’t load but they work fine with HTTP. We are hoping to force a redirect from HTTP to HTTPS but would like the videos to work on HTTPS before we do that. The link below is where we first noticed the problem: https://clinicalinnovations.com/portfolio-items/ebb-complete-tamponade-system/

Hi,

It would be difficult to asses the issue via the comments section. Please do get in touch with our support team to get this checked.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

finalcut47

finalcut47 Purchased

I reconnect to the post of Pie123 about twenty days ago. This morning I updated Avada to version 5.6 and the site no longer works “testimonials”. I detect the following error: 845e9.js: 21 Uncaught SyntaxError: Invalid or unexpected token (?). All testimonials have disappeared and only a white square appears. Thank you

Hi,

So far we do not have any similar reported issues. I would request that you please contact our support team to get this checked further

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

finalcut47

finalcut47 Purchased

OK thank Shaminder. The error is caused by the W3 total cache plugin. Now works.

Hello!

Glad it is sorted out.

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Anaxo

Anaxo Purchased

It is important that the topbar fields can be filled with code to make phone number clickable on desktop and to add code for hiding email address. Our clients get spammed, it comes from the website, we tested with several email addresses. How can this be achieved? THX

Hi,

You can add the link in the HTML format in the phone no area (the email and phone number can be added there together). Screenshot here

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

This comment is currently being reviewed.

This comment is currently being reviewed.

Hi,

I have flagged your current comment as I am unable to see any query or issues

Thank you, Shaminder

For some reason my menu is covering the top of the pages on my website (you can’t even read the text at the top of this page because it’s covered by the menu: https://arcadiavacationresort.com/owners-portal/). I’ve tried adjusting the Page Content Padding under the Layout Settings. But it doesn’t seem to make a difference. I’m not sure what to do anymore.

Hi,

The content goes below the header as the header has opacity.

There are two locations where you can change this

- by going to the WordPress admin panel dashboard > Avada > Theme options > Header > header styling and look for the header background colour. Screenshot here -> http://prntscr.com/e3vvqz, This would make the header change for all pages You can select a completely transparent colour to make the header transparent. This will all make the content go below the header

- You can also change this from the page builder of your page mentioned in the link. To do so, please scroll to the bottom of the page and go to fusion page options. Select the header tab and you can change the background colour. Screenshot here -> http://prntscr.com/e3vwct. Below the highlight background colour, you can see the option to adjust the background opacity. Low opacity makes the background transparent

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

serobbins

serobbins Purchased

Hi, I have been using Avada for years and rarely had any questions. I cannot create an support ticket, because my envato support is expired and only need to know the following: Having issues with the Google Maps on my page: http://www.optimumhealth.net.au/contact/ I have updated the now required billing info on my Google Cloud Platform and generated a new api key, all seems fine on that end, however I’m getting the error: Geocoding Service: This API project is not authorized to use this API. When I know it’s authorised.

Hi,

The issue would be in the setup of the API in your google console (as the API error is not from the theme). Google does have a doc on how you can set authorisation settings. Please do check the link here

Thank you, Shaminder

cfblasant

cfblasant Purchased

Hello, I’m very glad with the functionalities, the technical service is excellent but the loading speed is very poor

Hi,

Can I please request you to create a support ticket for the issue

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

Ok! thanks

You’re most welcome :)

This comment is currently being reviewed.

licence key acf pro

Hello @FondazioneMC

I am not sure I understand your query here properly, however for premium plugins you need to purchase your own license key if you want to use their premium features and support. Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello!

To clarify here, you do not need an additional license in order to use a theme bundled plugin with Avada, or any theme which bundles plugins, from the Themeforest marketplace. For more info please see Envato’s bundled plugin terms and conditions -> http://bit.ly/2Nnk5hN If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Hi, I’d like to update woocommerce template files but in the downloaded package I can’t find “Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php” file. Where is it? :)

Hello @promiteusz

Please simply update your theme to its latest version and you should be good to go, there is no need to replace an individual template file.

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

For video to autoplay as a background on Slider Revolution it needs the latest update. Are Avada looking to provide this? or is there a solution to getting a video to autoplay in a slider?

Hello @jamesfarnfield

If you are checking this on chrome, please make sure your video is muted however our theme is running latest version of Revolution Slider right now that is 5.4.8 as can be seen here => http://prntscr.com/k7mdt0 If you need to get the latest version please make sure you are on latest version of Avada that is 5.6.

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi Ammar – I am on the latest version of Avada and Slider Rev is not on the latest version. It is on 5.4.5.1

What does it mean that I have one license? I can not use it on several of your pages? Is it rather about selling services?

Hello!

We as theme authors do not set the rules for licensing, it is solely set out by Envato. According to their terms, you need a license per domain install of the theme -> http://bit.ly/2L2ghow – this applies to any theme on Themeforest

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

I’m having trouble with a desktop bug with Toggle (Accordions) in Avada theme I hope you can help me with. When I open and close a Toggle item, a section of white space, the same size as the item, remains under the list. How can this be fixed? (see https://www.doctorsofsouthmelbourne.com.au/south-melbourne-health/).

Hi,

It would be difficult to assess the issue via the comments section. Can I please ask you to contact our support team to get this checked further

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

by
by
by
by
by
by