ThemeFusion

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25696 comments found.

rudtek

rudtek Purchased

How can i put the menu OVER the logo?

Hello @rudtek.

We have different header options that you can choose from depending on your requirement actually and you can look at all of them here => http://bit.ly/2frBhlg

However in case none of them meets your requirements then you need to make some adjustments to the header files and also with CSS to reposition the logo and menu as per your requirement. If you need further assistance with us please do open a support ticket and our team will gladly help.

Click Here To Create An Account & Get Avada Support

Cheers.

Ammar

Dear Avada team,

Thank you for the great product.

I’m having trouble registering my new purchase. When I click the “Generate a Personal Token” link I receive the following mistake in the new page which opens:

The api.envato.com page isn’t working api.envato.com took too long to respond. HTTP ERROR 504

Therefore, I can’t register the product. I am loged in to my account and followed all suggestions in your support files. Can you please help me with that issue.

Thank you very much in advance.

BR, Simeon

Hello SImon.

We are glad that you liked our product, it appears the envato API was down when you tried to register the token so please go ahead and try to register it once again and see if it works, if that doesn’t work for you i will suggest you getting in touch with Envato filling in a ticket with them please, also if you have any other queries regarding Avada we suggest you to open a support ticket with us as it will be easier and quicker to assist you there :)

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

I’m not understanding why I need to apply a patch to the theme for compatibility. I get this msg: Fixes compatibility issue with WPML regarding connection between original and translated posts.

If it isn’t compatible for whatever reason then I will uninstall the theme.

Please let me know what this would be for.

David Sukola

Hello @Halfload

I am afraid there is some misunderstanding here, our theme has always been compatible with WPML because we worked in collaboration with their developers to ensure the 100% compatibility as you can read our detailed documentation on each and everything regarding WPML here => http://bit.ly/1Q1Kxdi

However with the new update there were some changes that we needed to ensure via a patch for the post translation connection, you can simply apple the patch using our Fusion patcher with 1 click and that is it, this will also be fixed permanently in our next 5.1.5 version and there will be no need for a patch as well.

If you need any further assistance with this, we suggest you to please do open a ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Cheers

-Ammar

Hi, I want to know that the next plan for AVADA, ajax instant search will be added in it? Thanks!

Hello @lllityslife.

We are always listening to our customers for their feedback and suggestions, we suggest you to please send your feature request about this to support@theme-fusion.com email so we can add this to our list :)

Cheers

-Ammar

Can you add Portfolio Titles to each portfolio post on the Portfolio category pages – such as this one? http://innovativeoutdoorsomaha.com/portfolio_category/soft-scapes/

Hello @akeiser

Ofcourse you can, you can see an example for this here in our portfolio text layout => http://bit.ly/2nfSXpD

Checkout the link above, if you need more assistance with this we suggest you to open a ticket with our support and we will gladly look into this for you.

Click Here To Create An Account & Get Avada Support

Cheers

-Ammar

Hello,

I have a site using Avada 3.8.6.1. I was wondering, can I update it to the latest version?

Thanks.

I mean how to do that ?

Thanks.

Hello @Yaski.

Yes you can indeed, however since you are on a very older version i will suggest you to do a step update with complete backups on each step, i suggest you to please make a complete backup of your site using this doc. post of ours => http://bit.ly/2k3WS9j

Then please update to 4.0.3 by downloading it from here => http://bit.ly/2j94pSY

Use the FTP method to update in this case as you can read here => http://bit.ly/1R1ik6V

Once you are on 4.0.3 please make sure everything is all good, then you can create another backup and register for Auto updates using this article please => http://bit.ly/2iExODf

Then you can update directly to 5.1.4 without any issues, however if you need our assistance with anything regarding update ur team is just a single ticket away.

Click Here To Create An Account & Get Avada Support

Cheers

-Ammar

This is ridiculous that when I try to get envato token it says http 504 error, I can’t get a token to install your demo template now… What can I do about it??

Hello @taletheworks

I have read another query about this above, it appears that envato API was down when you were trying to create the token i am afraid that is something that we have no control over, can you please go ahead and try to create a token once again and it should work, if you have any other queries please do open a support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Cheers

-Ammar

Hi! Thanks for this great theme. We have a problem with the menu. We choose for menu six in the avada settings with no background color and full width. The problem is when you reload the page them menu jumps to a boxed header with white backgroud.

Please check this link and refresh the page a couple of times.

http://www.verenigingambtenaarenrecht.mutinct.nl/

Cheers

Mark

Hello Mark.

We are glad to hear that you liked our theme, however regarding your query i see that your header is set to white instead of transparent background => http://prntscr.com/enit3d

Can you please also double check that you are not overriding this value from your Fusion Options > Header tab?

However if the issue persist we will need you to please fill in a ticket so our support team can take a closer look at it for you

Click Here To Create An Account & Get Avada Support

Cheers

-Ammar

Why does the demo I have installed have different content to https://avada.theme-fusion.com/construction/ please? How can I get this content?

Pls ignore this thnx!

No worries! Thank you

-Weston

Hello, I know Avada because in the agency where I work we use it in a couple of projects and they work very well. Now I want to start a personal project and use Avada, but with the latest changes it is impossible to change (in the theme son) the rollover in the portfolio grid and the individual page of a portfolio. I would use ACF to enter information and I need to display it.

Will I be able to make these changes in any way?

Thank you very much!

Hello @nachocuppi,

Do you mean add custom changes through a child theme so you can add custom content to the featured image rollover?

You can make basically any changes through a child theme with knowledge of PHP. However, we’re not able to provide custom code through support / themeforest comments, as we can only support the existing Avada product.

That being said, we’re always improving and adding to Avada features. If you would like to submit a feature you think would be a great addition to Avada, you can email your idea to our feature team here > support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed.

Additionally, if you were interested in getting outside help with a customization, we have great partners which could help you with that here > http://bit.ly/1YBlnoP

Let us know if you have any follow up questions! :)

-Weston

How can i activate the NEW: Menu Descriptions? THX!! olaf

Hello!

You can enable this in the WP menu editor under the “Screen Options”. See > http://prntscr.com/ennilw

I hope this helps!

-Weston

I am looking to rename the text on the portfolio button from ‘Learn More’ to ‘mehr info…’. Is there a theme option for this?

Hello!

There is not a theme option for that unfortunately, however the proper way to do that is to translate with the translation files. Our doc section on that is here: https://theme-fusion.com/avada-doc/translations/

If you have further questions or need assistance with getting that setup, signup at our support center and submit a new ticket. Our support experts will gladly help! :)

Click Here To Create An Account & Get Avada Support

If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support :) Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/

Thank you!

I have set up secondary menu above the header and it recently dissapeared…https://www.tracgrabber.com/ could you please look?

Hello!

Double check that you have one of your Header Content areas set to “Navigation” in Theme Options > Header > Header Content;

Also, be sure that your desired menu is set to “Top Navigation” in WP Admin > Appearance > Menu; (see > http://prntscr.com/enog8y)

If neither of those help here, we would be happy to check this firsthand. If needed, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.

For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Support

Note:

Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe

Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj

Thank you, we look forward to helping you!

-Weston

Can’t import demo even though system status is ok

Hello!

I see you have an active support license with us. We would be able to better assist you with this through our support center.

If you would like one on one assistance with that, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.

For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Support

Thank you, we look forward to helping you!

-Weston

Hello. I love your theme. Which license should I get in case I decide to create a content on my blog that would be restricted non paid audience

Hello, is this theme compatible with Wc Vendors Pro?

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