ThemeFusion

ThemeFusion supports this item

Supported

30377 comments found.

Smuggo

Smuggo Purchased

Hello,

I have a question. Is there a way to add script to your theme, for example generated from windfinder. My main goal is to make a site about windsurfing and I want to put forecast with wind ect. And make portfolio and shop as one site.

Thanks.

Hi,

We do have a codeblock element that can be used for adding scripts. You can check a small preview on how the element works here

We thank you for your interest and would be delighted to have you as a part of our growing community!

Thank you, Shaminder

hello, i have some questions about avada app. 1. is it possible to add a payment method ( iyzico ) by woocommerce. not sell sth but will accept the credit card payments for our services 2. possible to add a different contact form that includes multiselect options ( ninja forms plugin ) 3. which multilingual plugins work? thanks for your feedbacks. Regards,

Hi,

1) We can add multiple payment methods with woocommerce. However, we have not tested the payment gateway “iyzico”. All payment methods created by woocommerce itself will definitely work with the theme

2) Yes, We can add such a form. We also natively bundle the contact form 7 plugin which can also be used to create a multi-select form

3) WPML and Polylang are completely compatible with the Avada Theme

Also, to clarify, the app is a website demo and not in any manner a mobile app.

We thank you for your interest and would be delighted to have you as a part of our growing community!

Thank you, Shaminder

your quick feedback is awesome.thank you. for mobile use which apps are not suitable or suitable?

Hi,

I am not sure on the context of the question. Avada is a WordPress theme and not really related to an app in any manner. The theme works great with mobiles but this means the site is accessible via a mobile browser and not as an individual app

We look forward for you to be a part of the fastest growing theme community :)

Thank you, Shaminder

judojoe

judojoe Purchased

Hi, Avada / ThemeFusion. I have several support tickets open since Saturday without response. We launched our website and a number of bugs have started occurring that were not happening before today, such as Lightboxes no longer working. Would really appreciate someone getting back to me as I’m paying for support.

Hi,

We do see that all your tickets created on Saturday have been responded to. There is a slight delay on the weekend as we work fewer hours however, responses to any new reply would be given within 24hrs

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

How can i make an image the full height of a container and only half the width so i can add content to the other half of the container without any background borders being shown? This is why you need a visual editor

Hi,

It would be difficult to advise on the issue via the comments section. We would request you to please contact our support team to have you issue checked by them

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

kevnga

kevnga Purchased

So now that I am no longer receiving support, do I have to manually download all updates? Because when I go through the theme update, it tells me… An error occurred while updating Avada: Update package not available.

Hi

You are entitled to lifetime updates for the theme and bundled plugins. Please do ensure that your theme is registered.

If you are having issues in updating the theme then you can also perform a manual update as mentioned here

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

How to change “Leave A Comment” text

Hi,

This would require translation done to the string. We do have a detailed doc on this here

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Gave the impression that every single part of the theme was customizable… as if you could simple edit in and edit out SIMPLE features. I want a refund asap.

Hi,

What we did mean is that we can not customize in every possible permutation or combination. This would not be possible for any theme or plugin ever created.

We would not advertise anything incorrectly to our users. What we do have mentioned on the site/demos is certainly achievable via the Avada theme.

Also, we can not process a refund request via the comments section and hence we request you to create a support ticket. Please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi, i submitted a ticket. How long will this take?

Hi,

We would be responding back to your ticket within 24hrs

Thank you

Hi! I’m looking through you theme for a long time, bought 1 unit, tried it – looked nice, as a certified specialist – had no question during support period. But now – have )) And sure – when support expired. But I think my question more about – this is possible or not – because if yes – I need your theme and not one.
The question is about HEADER and it is as follows: during last one or two years changed the demands to the headers. That is not only part for logo and menu and social icons. A lot of customers want to see main firm information: Phone with icon (phones), Email with icon, Callback. You may say – we have all in Avada. But I discuss the absolutely another style. For example:
1/ https://www.dropbox.com/s/6if59pzyvsbm3d7/header01.JPG?dl=0
2/ https://www.dropbox.com/s/a9docwivsf6ersw/header02.JPG?dl=0
3/ https://www.dropbox.com/s/xio6rbq91wvg3os/header03.JPG?dl=0
What do I mean exactly: not small phone, email and so on information in action (top) bar. It is too small for viewing and showing at the site. I have – a lot of sites – customer calls – let’s change the site style – the users DO NOT SEE the important info, BUT IT IS (!) There is phone, but 10 times a day – how can I call you? One time – very strange talk: where the phone, how can I call you – answer – look at the top of the site – answer: whom are you doing that? I did not see so small elements and need glasses! Sure – if I wanna to put that information in another place – I have no any flexibility + that should be responsive. That is not so simple to do… Moreover – I knew the information< some big theme developers here< in Themeforest concentrated in creating flexible headers. Whatever I can put in some headers areas then. And what you can propose? Any suggesting?
Truly – your theme is rather … not rather – very nice. Because it has perfect combination of functionality, beauty and SEO speed. Only BD queries less then 100 – that is my choice for you as a developer, who highly appreciates the speed and accuracy. And nice looking theme inner effects. But header… It is not modern and leaves much to be desired. Looking through any Avada demo – everything is high quality but there is a despicable thought in a head: what do u do with poor header, I do not listen again: how can I call to you…
And… One more – If you allow – include please viber\whatsapp icons finally in social list. Highly needed, messengers are very popular now… ( sure I can do it through custom icons, but… this is a rule of good taste)
Igor
Microsoft MCP, MCDBA, Intel A+, interface tester.

Hello @Dino127

I have read your comment and also checked your screenshot regarding the social icons and contact numbers on the header in more prominent form, I suggest you to please check our header-v4 and in that header we have a specific banner area where you can put your own custom code, this way you can put any info in your desired font size and it will be as prominent as you want it to be :)

Screenshot => http://prntscr.com/kvq5tz

Regarding your suggestion on WhatsApp and Viber social icons, we already have WhatsApp icon added to our social icons set in version 5.5.2 so please make sure your theme version is updated to our latest version, screenshot => http://prntscr.com/kvq62u regarding the Viber we have not yet received any feature recommendation / suggestion for that so please do send us yours to support@theme-fusion.com

If you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.

Thanks

-Ammar

Hi. I’m working in localhost. Due to System Status Error I cannot import any demo. I checked system status hand it seems everything ok. Please help.

here my System status screenshots 1) http://imtp.me/eota02row.p

2) http://imtp.me/eotb02row.p

3) http://imtp.me/eotc02row.p

4) http://imtp.me/eotd02row.p

Hello @andreaaltro

Please try our alternate method to import the demos in this case as mentioned here => https://bit.ly/2xsxw8O if however the issue persist please open a support ticket and our team will get back to you as soon as possible.

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Quando imposto un’immagine come background di un contenitore, l’immagine mi compare come un linea spessa. Qualcuno mi potrebbe aiutare?

Hello @Giuseppe95_

This simply means that your have not assigned any padding value to the container or the separator inside container does not have enough margin, please assign top / bottom padding to the container so image can take more space :)

If you need further assistance with anything else please open a support ticket and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

l’immagine esce molto sfuocata, facendo come suggerisci tu

Hello There

In that case please double check the selected image size as mentioned here => https://theme-fusion.com/documentation/avada/special-features/image-size-guide/#attachment

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

HI, is there easy way to display ACF content using fusion builder?

Or you will integration this feature in coming FB 3.0?

Hello @llittyslife

ACF will always require you to use actions that needs to go inside the theme files actually so right now there is no way to merge this with Fusion Builder, however we are always listening to our customers so please send us your suggestions to support@theme-fusion.com :)

Thanks

-Ammar

hello, good day i love your theme and i would like to use it to customise a new website am building, this is my pre-purchase question, can i used the avada theme to create something like this website http://moonlight.movie/ because i need a site like this with a load more option on the home page and other pages as well. i would like a prompt response as i want to purchase this theme in the next few minutes, thanks

Hello @Glamon

That site is using a custom template so something exactly like that will require some custom work, however in our theme we do have one page scroll and you can check our demo built on this here => https://bit.ly/2kDJabf

We will be happy for you to be a part of this Amazing Community :)

Thanks

-Ammar

thanks for the prompt response i also appreciate the link you sent. am excited now to puchase this theme,

Very glad to hear that :)

Thanks

-Ammar

We use Avada for our Woocommerce store. Is it possible to have the search results page look like one you would expect to see from a shop. At the moment the search results are a bit, all over the place. It loads one product at a time with the text “loading next set of posts” at the bottom and they appear one by one.

I have tried using Premmerce Search page plugin to bypass it (as we use their filter plugin) but it doesn’t do anything so assume it’s not compatible.

Hoping you can help!

Hello @Kimski08

You can change the layout of search page from Avada > Theme Options > Search > Search Page Layout also you can change the no. of posts you want to load on one specific load => http://prntscr.com/kvu6i6

If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello Avada I have been using avada for many years. I have now come across a problem when trying to optimize my links. When using content boxes there is no way to decribe the links destination eg with an alt attribute. I can say click here I need to describe the destination link. Is their a way to do this? Regards Steve

Hello @Steven66

We will need to check this in details, Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Is Fusion Slider responsive?

Hello @3mstudio

Definitely, it is 100% responsive. If something is not working for you as expected please open a support ticket and our team will further check this for you right away :)

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hey there! Love Avada. A client of mine purchased it awhile back and her support has run out. However, the latest theme update won’t work. The error code “update is not available” happens. We’re not sure what to do to get her theme updated since she can’t contact you directly. Can you help? Thanks!

Hi

Please do ensure that your theme is registered. If you are having issues in updating the theme then you can also perform a manual update as mentioned here

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hello,

A client had this error message appear on their site. The back end is unaccessable as the below error message appears on any page or login page for the site to revert the flawed update.

Fatal error: Uncaught Error: Call to undefined method Fusion_Helper::fusion_auto_calculate_accent_color() in /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-552.php:143 Stack trace: #0 /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-552.php(69): Avada_Upgrade_552->set_alert_boxes_accent_colors(Array) #1 /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-552.php(55): Avada_Upgrade_552->migrate_options() #2 /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-abstract.php(74): Avada_Upgrade_552->migration_process() #3 /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/class-avada-upgrade.php(152): Avada_Upgrade_Abstract->__construct() #4 /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/clas in /nfs/c03/h05/mnt/47822/domains/sierrastrength.com/html/wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-552.php on line 143

Hi,

It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have you issue checked by them

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

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