Web Themes & Templates

Discussion on Avada | Website Builder For WordPress & WooCommerce

ThemeFusion

ThemeFusion supports this item

Supported

34080 comments found.

how do you make the headers like in all your demos ? so the head is part of an image

ive almost given up with this theme to be honest, you have these grt looking demos but how do you make the logo and the header part of an image like for example your yoga demo home page??

Hi

We can certainly let you know how this can be done but we can explain in detail via the comments section. This area is mostly for presale queries.

I do see that you have valid support and if you add in a ticket and detail out your issue, we will be more than happy to explain how we do create the layouts.

Please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

brandslot

brandslot Purchased

since 3 days iam trying to make login at your theme fusion support site … but iam unable to do that so .. iam really in a trouble no one supporting me … iam tryinh to register my self since 3 days there site says the credentials will come to my email but nothing comes neither in inbox nor in junk

Hello @brandslot

I am not able to find any ticket with this specific username on your system, however there is no issue with our support portal and tickets are coming up fine and good, please send us an email with your purchase code so we can check this issue of your account to support@theme-fusion.com

Thanks

-Ammar

brandslot

brandslot Purchased

sir i have sent email now and also before too … !!! trust me iam really in a trouble and no one ansewring me

Hi there

If you check your previous comment here on Themeforest several days back, we told you that we have emailed you. We have now emailed you from 3 different email addresses and included your account info, and are once more replying to your direct email sent in a few minutes back.

Thank you kindly, MB

Today I bought your theme. but I can’t active Fusion Builder (error)

Hi,

As this is not our official support channel and is meant for pre-sale queries / generalities, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support

Thank you. – Abbas

Hi, Is it compatible with WordPress 5.4.2 version?

Hi

Yes, the theme is compatible with WP 5.4.2.

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Is Avada compatible with Elementor page builder?

Hello @rishabhenvato_1

We have not officially tested our theme with Elementor plugin so can not provide you with a solid response, however we have our own Fusion Page Builder that works both on front end and back end, you can check it out here => https://bit.ly/2BLnK80

We will be happy for you to be a part of this Amazing Community :)

Thanks

-Ammar

Hi, Thanks for reply. I had just 1 more question.

Does Avada support Gutenberg Editor? Can I use Gutenberg editor while writing posts?

Hi,

Yes, Avada can be used with the Gutenberg editor but we recommend using our own Fusion Builder as you get so much more functionality.

Gutenberg is an entirely different editor so if you create a page with it, then in the future you will need to keep editing it in Gutenberg. Similarly any page created in our Fusion Builder is not editable in Gutenberg.

Thank you. – Abbas

I was about to buy the theme, but the univertity demo doesn’t work.

https://avada.theme-fusion.com/university/

Hi,

The university demo seems to be loading fine for us right now. Could you please check on a secondary browser / internet connection to see if it loads for you?

Thank you. – Abbas

Hello, amazing Avada pros! I LOVE your theme and have been using it for years with most of my design clients, and for my personal sites as well.

I have a quick question—I have a client who wants to rent/sell one type of item on their site. I’m skilled in woocommerce integration, and have used it w Avada before, to support on site sales.

But I’m wondering, if I wanted to also add Rental functionality (like a scooter or whatever item rental), how best would I integrate that into the Avada theme? Is there a rental/booking plugin you recommend most for using with Avada?

How best can I make an Avada woocommerce site handle rentals and booking? If you already have a demo for rentals, I’d love to see! :D Thanks!

Hi RedRider,

Glad to hear you like our theme. We haven’t officially tested a rental related plugin/addon but for Booking, the official addon for Booking from WooCommerce team should work without issues as I’ve seen some users use it in the past. Generally any properly coded addon for WooCommerce should work for this.

This is the booking plugin I’m referring to.

There are also several free booking addons for WooCommerce – you can give those a shot first to see if one of those work for you.

Thank you. – Abbas

hi there, I have a pre sale question. I want to customize the WP theme as shown in this demo. when we hover over the products, I want to show icons like that.

http://wordpress.templatemela.com/woo/WCM01/WCM010013/WP1/

Hi,

We don’t have such hover icons for WooCommerce products in our theme I’m afraid. For that you’d need to either customize the WooCommerce template code or use a 3rd party plugin.

Thank you. – Abbas

mutesoft

mutesoft Purchased

With the latest version of Avada, Fusion Slider is no longer responsive on mobile devices.

My support has expired, so i believe you want me to to buy support extension to fix a problem i previously didnt have? Your documentation is also pretty basic to help me on this.

Hi,

We don’t have any know issues with responsiveness in general for Fusion Slider with our latest version. Please test the fusion slider at the top of the below page on your test device to see if you observe the same problem. I tested this page on my Pixel 4 XL and it seems to be fully responsive. This demo site is using the latest Avada 6.2.3 version and represents how the fusion slider behaves responsively:

https://avada.theme-fusion.com/spa/

For your site, you can test by removing all custom CSS / customizations and test with the latest parent version of Avada 6.2.3 (not using a child theme) and with just our two fusion plugins enabled (all others plugins de-activated temporarily) to see if one of these factors is causing the issue for you.

Thank you. – Abbas

Can you all please update your WooCommerce templates? You all have not updated these templates in at least 4 months from what I can see.

Avada/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.8.0, Avada/woocommerce/checkout/form-pay.php version 2.5.0 is out of date. The core version is 3.4.0, Avada/woocommerce/checkout/review-order.php version 2.3.0 is out of date. The core version is 3.8.0, Avada/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0, Avada/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, Avada/woocommerce/single-product/add-to-cart/variable.php version 3.0.0 is out of date. The core version is 3.5.5, Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.0.0 is out of date. The core version is 3.4.0, Avada/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0,

Hi there

You need to update the theme, Avada version 6.2.3 is perfectly compatible with the latest release of WooCommerce.

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

Thank you, MB


daniespo

daniespo Purchased

I bought this theme and built a website. after 1 year the website could not be reached anymore and all my customers could only see an error message. I went here for help. and all you wanted me to do is renew support or update the theme. Didnt get any help at all on how i should do it. so if anyone consider to buy this theme i advice them not to from my own experiences.

Hi there

Firstly, I do not see any other communication for your username besides this comment, and, secondly, if you needed some help we always gladly help, had you contacted us.

How does someone contact us besides the Themeforest comments section? You can contact us here > http://bit.ly/2NJoU51

Thank you kindly, MB

keeliie

keeliie Purchased

Hi,

I’m using the flyout menu on mobile version and I’m trying to adjust the padding between menu items, but it doesn’t seem to be working. The padding stays the same, even if I adjust the padding in the flyout menu theme options. Also, the cross to shut down the menu isn’t working correctly (you have to tap several times in a frustrated way to shut the menu).

I don’t have support anymore because I actually don’t need it, but this seems to be a problem that’s caused by the theme, not by the right settings. Could you help me out please?

Thanks in advance!

Hello @Keeliie

I am sending you an email to the account registered with us, can you please check your email in box in this case.

Thanks

-Ammar

The polylang plugin has a bug in my website. Every time when I switch from NL to EN and back the page disappears and a avada element is suddenly the page. Can you help me with that please?

Hello @culinairtantecaatje

We have no reported issues with polylang plugin right now, can you please make sure that none of your 3rd party plugin is causing this issue? please try and disable each of your plugin 1 by 1 and see if that helps. If however the issue persists, please open a support ticket and our team will get back to you as soon as possible.

Click Here To Get Avada Support

Thanks

-Ammar

boraqgroup

boraqgroup Purchased

avada causes a low SEO score because when i load any page there’s 133 js file. is this normal ? website link : https://boraqstore.com/

Hello @boraqgroup

If you are seeing a lot of files, you will need to make sure that your JS and CSS compilers are enabled, if not please follow the instructions here => https://bit.ly/3iOqPVm

If however the issue persists, please open a support ticket and our team will gladly assist you further.

Click Here To Get Avada Support

Thanks

-Ammar

Hello. How to change font type in header 1 and 2 please?

Hi,

The secondary top header will use the font family that you specify for the Body font under Theme Options → Typography page. And the colors for its text can be adjusted under WP Dashboard → Avada → Theme Options → Menu → Secondary Top Menu.

The Main menu’s typography/colors can be adjusted from under WP Dashboard → Avada → Theme Options → Menu → Main Menu page

Thank you. – Abbas

ist_int

ist_int Purchased

Hi, I got a general question. I use the before-after element and I can see both images on the front end, everything seems to be fine. But I can not move the control element, it does not react to the mouse. Same for embeding a virtual tour, I can see the tour fine on the frontend but can not use any of the control elements (on PC and mobile) – must be the same issue? Any ideas I can resolve it?

I`m aware that my support has expired and I also requested the new login today twice at: https://theme-fusion.com/login/ but still did not receive it.

Any help with the described issue is appreciated!

Many thanks!

ist_int

ist_int Purchased

Another issue is, that the motion sensor / gyroscope on mobile device (android 10) is not working. I tried the embedded virtual tour on another theme and it is working fine there. Any ideas if specifically AVADA might cause the issue?

Thank you!

Hi,

For the controls not working, please see that you have Column hover effects disabled in the Column settings. If the Column hover is enabled, inner elements will not receive any click/hover events.

If you’re using a 3rd party embed/code snippet or plugin for the virtual tour – I’d recommend talking to the code/plugin provider as there might be a compatibility issue with that plugin. We can ensure support/compatibility only with the plugins we advertise on our store page.

Thank you. – Abbas

Why is the text on the rotating banner different on desktop to mobile? http://orlovskastudio.co.za/book-now How can I change the mobile text?

Hello @Schlecks

It appears that you are using different containers there for both, to check this in more details we will need you to please create a support ticket with our team.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

test 5 token all invalid, why?, i have check all and it´s ok but don´t work

Hello @Jogge

Please make sure that you are providing right permissions to the token in this case, if the right permissions are granted you should have no issues at all, however if you need our further assistance, please open a support ticket and our team will gladly assist you further.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello before i buy this theme, which of the demo is iceabroad.com using, because i can’t find that particular layout here: https://avada.theme-fusion.com/demos/. Thanks

Hi,

That website doesn’t seem to be accessible for us. Could you confirm the URL please?

Thank you. – Abbas

iecabroad.com – sorry this is the url

Hi,

That site doesn’t seem to be using one of our demos. However, we do have two demos closer to that category which you can check out below:

https://avada.theme-fusion.com/online-tutor/
https://avada.theme-fusion.com/university/

You can import any of our 60+ demos/pre-built sites as guided below: https://theme-fusion.com/documentation/avada/demos/importing-avada-demos/

Thank you. – Abbas

Hello! Using html code, I placed a logo in the heading area of a Fusion Slider slide. It showed up, however the logo expanded and no matter how much I changed the width and height in the html code, the logo was still huge, as if it took on the sizing of the heading text. Is there a way to add a logo with a fixed size?

Thanks! Kim

Hi,

As this area is not a support platform and is mean for pre-sale queries/generalities, if you see still issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Sounds great. Thank you!

We’re glad to assist. :) - Abbas

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