ThemeFusion

ThemeFusion supports this item

Supported

26176 comments found.

Hello,

Old: https://oceaniawebhosting.com.au/ (old avada theme) New: https://oceaniawebhosting.com.au/new (under development with updated avada theme)

We are having issues with the site layout on mobile devices particularly the rev slider font sizes. Check this http://take.ms/Pwh52 .

We even have issues with the font styling as we cant use the font style we use on the old site slider to the new one.

Thanks

Hello @Lydia_0ceania.

I can see the Avada fonts are rendering same for both your old and new site and there is no issues at all, however yes there is a minor difference in font weight for the revolution slider however in order to see where its coming from we will need you to please open a support ticket with our team so we can precisely assist you, its hard to tell where the issue might be without taking a proper look at slider settings.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

muhendis85

muhendis85 Purchased

hi, how can i reduce padding between to image frame, default is 55px

Hello @muhendis85

If the image frame is placed inside the columns, which i believe is how its setup right now you need to reduce the column spacing in this case, it can be simply done by editing the column => http://prntscr.com/f1ul12

If you need further assistance please open a support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

Hi! Does Avada work with a front-end page builder?

Hello @Salvatom

We have not yet tested any front page builder with our theme, right now we have our Fusion Page Builder that is really easy to use and our customers love it, you can read all about it here please => http://bit.ly/2gwIdfX

However we are also working on a front end customizer of our own which will be a part of Avada in future :)

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

67nj

67nj Purchased

I purchased a theme I will install it in a hidden url to test and populate a website until my client is ready to go online. Can I apply the license-API first in my url and later in the website final destination? Thanks

Hello @67nj

Yes! you can indeed do that but you need to make sure that only 1 live site is using 1 license of Avada at the moment.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular

If you need any further assistance, please do open a new ticket with our support team and we will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Vedat0k

Vedat0k Purchased

I want to search with the product code in the search box. how can I do it?

Hello @Vedat0k

You can search the product using the title right now, however advanced searching is not an option and will require you to use any custom product search plugin, we have never tried any particular plugin right now but i did a quick google search and found this one at the top.

http://bit.ly/2oSRaVX
http://bit.ly/2qewITA
http://bit.ly/2qmSHDY
http://bit.ly/2oSE6jH

If you need any further assistance please simply open a new ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

tdewally

tdewally Purchased

hello,

The googlemap on the contact page isnt really working fully. It is just an image, cant scroll or zoom in. Added a API google key

http://www.deknotwilg.be/contact/

Hello @tdewally

That is simply because you are setting a hover animation on your column inside which the Google Map is set.

Please check this screenshot => http://prntscr.com/f1us7r

Make sure its set to None and not to any other hover animation, if you need any further assistance please do open a new ticket and our support team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello everyone,

I’m having an issue right now with one of my clients. The previous agency my customer worked with has bought and installed this theme for my client. Now my client wants to keep using Avada but the installed Version is 4.0.3. As I haven’t bought this theme I don’t have a licence key and can’t update the theme either.

Do you have any suggestions on what I can do to get an Update of the theme? It would be great if you could contact me so we could work something out!

Thank you in advance! Best regards!

Hello,

The licensing is actually all handled through Envato. We simply sell the theme on their marketplace. If your client purchased the theme under their Envato account and you need to track that down, Envato support can help you with that. You can contact them here > http://bit.ly/1OtfwiR

If you have other licensing concerns, you can also let them know and they will be able to guide you on the best course of action.

I hope this helps!

Have a nice weekend!

-Weston

Hi there. I am thinking of using Avada to build a product site with Woocommerce. With your theme, is it possible to replace the standard shop buttons with ‘get a quote’ or similar on each product? Many thanks.

Hello!

Thank you for your question!

That would be a very easy change. You can actually change any theme generated text through the translation files. That would be any text which is coming from a hardcoded template file. You would just add the translation files to your site as though you were translating the theme, but for the translation, you would just add different text. In this case, “Get a Quote”.

Also note, when you purchase the theme, you’ll have 6 months of included premium support from our support center. We’ll be able to answer any questions you have about the process I mentioned above and assist in getting it working for you.

We would be delighted to see you in the Avada community soon!

-Weston

Alternate demo method demos not importing anymore since new update of All Importer .. Any ETA on when it will work? Thanks

Hello,

There should be no issues with the alternate demo import method. Have you checked your system status page for any notices of low server limits?

If you need any assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe

Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj

Thank you, we look forward to helping you!

-Weston

John_TVS

John_TVS Purchased

I can not get a sliding sidebar to show up on my site… I have enabled the sliding bar, added widgets.. enabled it in the fusion page setting… Could it not be showing due to the page width? I am at a loss

Hello,

I saw that you had also submitted a support ticket for this. I checked that out and have sent a reply through our support system. Any questions / replies you have, you can just send them as a direct response to that email and I’ll be updated on my end.

Have a nice weekend!

-Weston

sdweb10

sdweb10 Purchased

Hello I have purchased multiple copies of this theme and it is great. Seem to for the first time be having challenges with updates.

1) I cannot update items in the “Theme Options” When I try to save it just says “There was a problem with your action. Please try again or reload the page.”

2) I am running the up to date version of Avada but Slider Revolution will not update. It says New Version Available: 5.4.2 is available but when I hit update in the options it will not update saying file not available. I tried to find the Slider plugin file in the them folders but I cannot find it to pull it out and update manually.

Your assistance would be appreciated.

Hello,

1. This could be related to the server environment, or a plugin conflict. As a standard troubleshooting step, try disabling all non-Avada plugins to see if this is caused by any plugins you’re using. If so, enable your plugins one by one and refresh the issue page. When the problem returns you’ll know what plugin is causing this and can remove/replace as needed.

2. Are you trying to install through the Avada plugins page? For more info on installing plugins, kindly see our guide here > http://bit.ly/2mNPb8I

If you have additional trouble here, you can see how to get the updated plugin files through fallback method #5 here > http://prntscr.com/f21so3

If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe

Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj

Thank you, we look forward to helping you!

-Weston

Hi.

WooCommerce 3.0 has been out almost a month ago.

When will Avada be compatible with it…??

Hello,

Avada is actually fully compatible with WooCommerce 3.0. If you’re experiencing any problems, be sure to check if it’s coming from a WooCommerce extension.

Also, I see you have a current support account with us. If you would like us to check into this for you, kindly submit a support ticket through our support center.

Be sure to include all the details you have about the issue, your site URL and version of Avada.

For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Support

Thank you, we look forward to helping you!

-Weston

Ok, thanks for letting me know.

You may want to update the front page of the Avada theme sale page on this site to reflect this.

Hello @driven13

That compatible plugin section that you see there is not custom actually, its a part of themeforest setup and you can only check on the options for plugins that are listed there, even tho our theme is compatible with a lot more plugins but those are not listed for us to show on the front page so we can not do that right now, we are working towards making it better and is in contact with themeforest about this.

Cheers

-Ammar

Hi, I put my website on hold, please my theme options does appear on my dashboard and the google map does not show my address.Please I really want your help on these issues

Hello,

We would be happy to help help you here. Regarding the theme options, this is most likely an issue with either an incomplete theme install / update if either of those have happened recently, or a plugin conflict.

As a standard troubleshooting step, try disabling all non-Avada plugins to see if this is caused by any plugins you’re using. If so, enable your plugins one by one and refresh the issue page. When the problem returns you’ll know what plugin is causing this and can remove/replace as needed.

I see that you have a valid support account with us now. If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to helping you!

-Weston

Hi, i have a error with my woocommerce (modern shop)

Fatal error: Call to a member function get_price() on a non-object in /homepages/16/d593533594/htdocs/ciolecrea/wp-content/plugins/woocommerce/includes/class-wc-product-grouped.php on line 82

Thank’s

Hello @ashiteiru

The error appears to be coming from WooCommerce plugin itself, Woo have released their latest version that is 3.0.5 can you please update to that version and also make sure that your Avada is on our latest release that is 5.1.6 as well. Also try and disable all your 3rd party plugin once incase any other plugin is conflicting with it. However you have a valid support license so incase the error is still present please open a support ticket and our team will gladly take a look at this for you right away.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

Can you please advise where I can find a course to learn how to use Avada theme the way your demos look. I have purchased 2 licences but don’t know much how to customise them.

Hello @Tellyasir

Our theme is very user friendly and anyone after reading a bit of our documentation can create their website easily without any issues, it might take you sometime to get a hold of different theme options but we have made sure to make our theme options and page builder as user friendly as possible.

To get you started you can go ahead and take a look at this Quick Start Guide we have here : http://bit.ly/29jX9yT Also we have a very detailed and complete documentation on each and every feature and option our theme have here : http://bit.ly/1La5xgv

If you want to kick start your project you can actually import any of our demos you see at our demo preview page with just 1 click and all you need to do is make edits as per your own requirement to the demo and your website will be up, you can check all our demo items here : http://bit.ly/25RAZbd

Other than that we have an Awesome and friendly technical support department that is ready to help you out on anything that you need assistance with.

We are looking forward to welcome you in this Amazing community

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

Check out how to use our Fusion Builder Video here

If you have already purchased Avada, please signup at our Support Center to use our ticket system and other detailed support resources.

Thanks

-Ammar

An issue about the fusion slide. The Slide options are disappeared, the edit slide page is blank. Probably any plugin or i don’t know what is in conflict with the theme. i’ve installed only the required plugin. site is: http://www.otticaventino.com/

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