ThemeFusion

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22655 comments found.

i am using V3.8.8 and i have registered and entitled to get full theme update. However, when i go to Dashboard -> Update, i couldn’t find the theme appear for me to update. Could you check how can i update to the V4?

Hello @veec777

Sometimes you have to force check on the update in order to get the Auto Update if server has issues. Please go to Update Core page and then click on the Check Again button a bit of times.

Screenshot : http://prntscr.com/bz0meu

However in any case you can always update using the FTP method discussed here please : https://theme-fusion.com/avada-doc/install-update/ftp-installation/

Do read Important Update Info once : https://theme-fusion.com/avada-doc/install-update/important-update-information/

If you need further assistance in this case, please do open a support ticket and we will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

Ammar.

Hi, how come I only can see the products that add at cart page when I login as admin, but if for guest the cart is always empty when they already add the product to cart? Thanks

Hello @richardtkb

Have you enabled the guest checkout from settings?

https://docs.woocommerce.com/document/configuring-woocommerce-settings/

If you want further assistance in this, please do open a support ticket and we will get right back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Ammar.

Hello,
can I create sub-categories in portfolio post type? If so, would it be possible to add portfolio loop to a page, filtered only to a certain category (displaying only its sub-categories)?

ie. would it be possible to structure portfolio like this:
  • A
    • A1
    • A2
    • A3
  • B
    • B1
    • B2
    • B3


And on a certain page I’d like to display only elements from A with its children and on a different page only B with its children. Is it possible with Avada?

Hello @smigieldesign.

You can indeed have sub categories in portfolio and then you can use our recent works shortcode with the portfolio filter to filter the categories and assign only the categories that you want to list and appear, however the hierarchy type display like above will not possible as we have a different type of layout for portfolios, but adding this hierarchy type menu is definitely possible.

You can read more about the Recent works here please : https://theme-fusion.com/knowledgebase/avada-shortcode-list/#work

However if you need more precise assistance with this please open a support ticket and we will get right back to you.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you soon.

Thanks

Ammar.

I think that’ll do. Thanks!

You are most welcome :)

Cheers

Ammar.

Hello, i have Ubermenu installed and Avada with sticky header. Sticky header navigation doesn’t appear

Hello @lordmazus.

Please make sure that you are assigning the menu to main menu or sticky menu location from Appearance > menus > Menu Settings

Screenshot : http://prntscr.com/bz0fuq

However if it still doesn’t appear please do fill in a ticket with our support center putting in all the website details and we will gladly assist.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

Ammar.

Hi, I’m italian and I would like that Avada’s settings are in this language. I tried to import file it_IT.PO e it_IT. MO in this path of File Manager on Site Ground: wp-content -> themes -> Avada -> languages. But these files are already there. What can I do? Thank you

Hello @Neonlights79.

That is not the correct path or filename to put the language files actually, You need to rename the files as Avada-it_IT.po and Avada-it_IT.mo and then put the files inside wp-content / languages / themes folder please.

More info can be read about here : https://theme-fusion.com/avada-doc/translations/storing-translation-files/

If you need further assistance please do fill in a ticket with us and we will gladly help.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

Ammar.

I can’t seem to find the custom css ‘text-field’ in theme option. The “CSS CODE” message is there but no actual box to put the text in. It’s just empty page. Can you fix this pls.

Hello @Harukagnd.

You should be able to see the Theme Options > Custom CSS Tab just fine in there, can you please try disabling all your 3rd party plugins and check again once.

If issue remains please do create a support ticket and we will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

Ammar.

google map is not working. “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.” Any solution?

Hello @Harukagnd.

This was due to a recent change in Google Maps requiring an additional API key, we have released a patch for this which you can apply from Avada > support Tab

Screenshot : http://prntscr.com/bz4s43

More about the Patcher tool can be read here pelase : https://theme-fusion.com/avada-doc/install-update/avada-patcher/

If you need further assistance with this or any other issue, please do open a support ticket and one of our support rep will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you soon.

Thanks

Ammar.

Avada 5.0 update?

Hello @alperito.

We like to keep our customers informed and up to date about what is going on internally and when they can expect it. At the same time, the nature of development can change at the drop of a hat.

So while we think it may be done in xx amount of days, it could take longer or shorter. Currently our estimated release date for Avada 5.0 is the middle of August, but this could be a week or two off.

We do everything in our power to ensure a solid release, and that takes multiple rounds of beta testing.

Thank you for choosing Avada.

Ammar.

I have version 4.0.3 installed. Did all the patches etc. I cannot get Google Maps to work and on my home page, the Fusion builder won’t load. It does on all the other pages, just not home page. Just a spinning wheel. Also, noticed that you have short codes for Contact Forms. Do we need to install the plugin Contact Form 7?

Hello @ryanwillb

Please check your console and make sure there is no error in console, also do follow the guidelines provided here on how to create a proper API key and what to put in the URL field please : https://theme-fusion.com/avada-doc/getting-started/generate-themeforest-api/

Yes, in order to use the contact form 7 shortcode you need to install and activate the Contact Form 7 plugin.

If you still need further assistance on this, please create a support ticket and we will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

Ammar.

OK.. thank you. All of that worked for the Google Maps and Contact form. I checked the status and there are no errors. The Fusion build works on all pages but the home page. It never loads the editor. Just spins forever. Any ideas? I put in a ticket through support as well. Thank you!

I even went into the server and changed my configs to match these:

- max_execution_time 180 – memory_limit 256M – post_max_size 32M – upload_max_filesize 32M

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Hi!

What is the best way to update your theme? And which order (wordpress/theme/plugins)?

Thanks!

Hi there. Possible to use the left header ( like cafe) for desktop but have a top bar header in mobile? Reason is that I want to have phone and email along with social icons above logo on mobile or tablet since it makes it easy for consumers to contact in on the go.

How would I remove the Shop link in the breadcrumb trail? Here is an image to show what I’m referring, http://tinyurl.com/jtkbk4c

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