695 comments found.
Hi,
Great theme, again and again l love it and I am really waiting for social login process added into theme. Does it close? In next update?
Thanks.
Yes, we are working on major updates and this feature is already on high priority.
regulation is a very difficult theme. I made the changes are not saved. The support team is giving a quick response, but do not you want to perform again. As they told us in no document editing menu. I will return to the theme.
We already replied to your ticket, have you received it?
Themes change the layout settings are not saved. Which I still kind of header clicked on it does not have a change.
You see social media icons in the Home, I acknowledge, but will be canceled at any time.
Could you please share your PHP version?
Php 5.4.44
Please contact us through our ticket system along with your website credentials, let us quickly debug it for you.
Ticket #23102
Hello it supports Quaker type of video?
Hi,
Thanks for your interest,
Could you please share more details about Quaker type of video?
Videos recorded in cell
Yes, as most of the files recorded in cell phones are stored as .mp4, furthermore we are using Wordpress built-in uploading feature so it support all those files which are supported by Wordpress.
Feel free to contact us in case your have further questions, thanks.
hello, how do we make the language dialing. Can we show the details of other members based on user roles?
Hello,
1. Could you please elaborate that what is language dialing? 2. If I am not getting your wrong then you want to display the YOURSITE.COM/users page based on user roles? if that is the case then you change the settings directly in users.php.
for further queries please contact us through our ticket system.
hi ticket number #23095 please help me.
Hi,
we are looking into your ticket right now and will update you shortly.
hi i really want to purchase the template but its not RTL supported . 
i can translate the mo/po files but i dont have any idea about css
Hi, Thanks for your interest,
We have the RTL version please go a head and purchase it we will provide you the relevant CSS file and in next update it will be a part of core version as well.
done p[lz send it to yn4ever@gmai.com
Thanks could you please send us ticket at http://support.extracoding.com, our support team will share the file and they will also assist you in case of any issue.
Hi,
I am facing this issue “Error loading this resource” can you please let me know why its happening ?
Thanks
Hi,
Please contact us through our ticket system along with your website information, we will look into it for you.
What’s your support team’s work time? I’ve some urgent matters but no one answer in ticket system
Oh that’s really bad we usually respond within 24 – 48 hours in week days but today is Sunday, let me see your ticket quickly.
could you please confirm your ticket number?
I sent you reply please see the response in ticket, thanks
i just purchased this theme, i receive the below message when i try to import data.xml file..
ticket: http://extracoding.freshdesk.com/support/tickets/23067
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Hi,
Could you please contact us through our ticket system along with your site credentials let us see why it’s not working for you, thanks.
thanks i did… http://extracoding.freshdesk.com/support/tickets/23067
OK please hold on we will respond you pretty soon.
thanks, you guys are life savers 
Hello,
pre purchase question
Possible to add .zip ?
Hi,
Right now uploader theme support only image, audio and video files but with little modification you can add zip file support easily.
let us know if you have any further questions.
No code works, can you help me?
Thank you.
Yes, please contact us through our ticket system we will guide you about code, thanks
I sent a ticket. Thank you.
We already sent you reply about 2 days ago, please respond to your ticket if you need further assistance.
Hi, i am When upload it music edit and Detail filled blue bottum is name “start uploading” click uploader 100% but not results and complete What is the problem ?
Hi,
There is no problem, you may notice that after 100% completion the Edit and Cancel button changed to view so you can see the uploaded media.
Yes buttons to change and edit the view does not change that?why ?
Are you looking at our demo or is it installed somewhere?
Anyone else having problems when selecting images and videos with yoast SEO active?
Yes, we have multiple queries regarding this issue, please make sure that you added the title and description info in Yoast SEO plugin.
Hi, I am looking to replace our video site with your theme and I have some presales question.
1. views count. since we are changing from your theme, we already have established significant amount of views on our videos and we do not want to lose those. Can it be migrated to your theme?
2. We don’t want other users to upload videos, just the admins. Can we disable the features related to user uploads and front end uploads especially the part where every videos has profile of user who upload the video?
3. We are using jwplayer shortcode for the video post. can that be migrated to your theme?
Thanks
Hi,
Many thanks for your interest in our product and sorry for delay in response due to Eid holidays, following are the answers of your questions.
1. We need more information that how your current views counter is working, most of the wordpress themes are using the post meta to store views so if we just change the metakey then it will start working fine otherwise we will have to preform few technical steps, but overal it’s possible.
2. Yes, you can easily disable it in backend.
3. Could you please contact us through our ticket system along with the website URL? it will be easy to tell you after looking at your site.
Looking forward
Really A GREAT theme!! All fits my needs. I’ve tried the demo and, users can’t post except the upload box? bsz, I can’t upload in demo site, just, 0%.
Hi @mikangchan,
That’s really strange, could you please tell me the format of the file you are trying to upload?
if the problem persists then you can also contact us through our ticket system, our support team would love to assist you.
thanks for the reply
I’ve successfully uploaded once yesterday. Just the another problem – is there any other way to post new? or can I have a page only for uploader but not on header?
btw, can u provide me a panel-access account or some detailed screenshots about layout set section. I’ve saw a demo on other site but they have uploader also on image post, which I don’t want to
Yes, you can have a page only with Uploader, in fact many of our clients have there landing page with Uploader only.
Yes, please contact us through our ticket system we will provide you the required screenshots.
Hi! I’ve no idea yet, and there’s no one reply to me on ur ticket system. Actually I’ve seen some question, e.g. the feature request of oauth login support, haven’t been replied for over 3 months.
BTW, is there some full-screen lightbox for pics inside?
mikangchan,
Sorry for delay in response, as our support team is offline because of Eid holidays.
Hello, first I want to ask you this. I just could not get a demo of the admin panel. we can only turn on the video panel? So I do not want to photos. It should only be a video installation. It can also be authenticated user profile? Thank you in advance.
Hi,
Yes, there is an option available where you can disable the images and sound files from theme options.
Is there much of the Turkish language support
The .mo and .po files are available and we will guide you that you can easily translate it to any language.
thank you
Why is there such lack of information on how to change things? i was expecting a pdf of some sort explaining how to change each section?
Hi, Kethyboi,
The documentation is available in the package but if you need more information then contact us through our ticket system, we would love to assist you.
wrong post sorry
hello! I need to know is there any way of account holders can private there images only see to there self’s and website admin.???? Let me know ASAP
Hi,
thanks for your interest,
Yes, the functionality is available.
Hi,
My client bought your theme and i install it..
Is it normal that an user can’t edit or delete an image after he sent it?
It’s strange because the button edit and delete appear in the page dashboard/media-files but don’t work…
Thanks for your help,
Fabien
Hi @taradict,
Could you please share the version of theme?
Uploader Version 1.0 Extracoding Framework Version 1.2
thanks for your help
Theme uploader V1 Extracoding V1.2 thanks for your help
Please share the complete version id v.1.0.7 is the current version.
Please, could you tell me which files i have to replace or add because i have made a lot of modifications of the theme. Thanks
@taradict
We need version id to guide you accordingly, you can also find it in style.css.
@themebazaar thanks! This is the version: Version:1.0.3
@taradict,
Means you are using the older version of theme please contact us through our ticket system along with your valid item purchase code we will guide you through procedure that how you can update it to the latest version, thanks.
Hello, you have here nice sharing theme but i have some questions:
1 – Does it work like a “normal” wordpress template (i mean the installation process); 2 – Can it be easily translated to other language? 3 – Can users post blog posts or its limited only for media? 4 – Does this need a specific web hosting plan or i can go to hostgator, buy a dns, install wp and install the theme? 5 – Is it possible to insert the login process via social networks? 6 – Is it possible to easily customize the theme with css3?
Thank u and keep up with the good work!
Hi,
Thanks for your interest, following are the answers of your questions
1. Yes, the installation procedure is really simple. 2. Yes, the language files are included. 3. Yes, in fact both options are there. 4. No, it will work with any hosting. 5. This option is already in plan and it will be available pretty soon. 6. Yes, also there are many option available in theme options as well.
Feel free to contact us if you have any further questions about our product.
Looking forward for your purchase.
