3572 comments found.
Hello,
I have imported the demo content and change the php.ini file to accommodate the information. However when I install it there are some varying difference from the theme you displayed. It also returns the error below after importing the information. Can you advise why this is?
“[ErrType: widgets] Import file could not be found. Please try again.”
I look forward to hearing from you, and thank you for you r assistance in advance.
Luke.
Hi Luke,
That error is happening because the latest version of Wordpress has disabled the option to import widgets from demo-contents, so now you need to add them manually.
Kind Regards,
—Ylli
Hello, I use a child theme and have updated Aurum (2.5) and Woocommerce too (2.4.7), that is teorically compatible with last version of Aurum; but I can see that there is one outdated file (aurum-child/woocommerce/checkout/payment.php). Version 2.3.0 instead 2.4.7…
Something going wrong with the update or is it normal?
Thank you
Another question: I’ve migrated the website from a hosting A to a hosting B. Same files, same database, same Envato user and API key, but the Visual Composer doesn’t work, because I’ve already activated the license on the first old hosting. How can I deactivate the first license or obtain a new one? Obviously I need only ONE website active, so when I “switch” the hosting, I don’t use the first license anymore
Thank you
Hi LorenzM,
Just ignore that warning, theme will fork just fine, we will update that file one the next update of Aurum 
WPBakery Visual Composer don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hello,
The place order button on my site is not responding at all, although when i switch to the default twenty fourteen wp theme the button does work.
I have no clue about html 5 and css, here is the code from the inspect element mode, sorry about the Hebrew: <noscript>?????? ??? ?? ???? ? JavaScript, ?? ???? ?????, ??? ??? ???? ???? ?? ???? ???? ???? ????? ??????. ??? ???? ????? ????? ???? ?????? ????? ????, ?? ?? ????? ????? ???.<input type=”submit” class=”button alt” name=”woocommerce_checkout_update_totals” value=”???? ????” /></noscript> <input type=”hidden” id=”_wpnonce” name=”_wpnonce” value=”155cb689c6” /><input type=”hidden” name=”_wp_http_referer” value=”/checkout” /> <input type=”submit” class=”button alt” name=”woocommerce_checkout_place_order” id=”place_order” value=”????? ?????” data-value=”????? ?????” />
<label for=”terms” class=”checkbox”>????? ????? ?????/? ????? ??????</label> <input type=”checkbox” class=”input-checkbox” name=”terms” id=”terms” />
This is my site: http://glowandchic.co.il/please help…
Hi Ramibs
I was checking your site to see the issue but it is not opening on my computer, I get this error maybe its better for you to know:
http://drops.laborator.co/1ispnSo once you make it available I will be able to give you an appropriate answer.
Arlind
Visual Composure is just loading and loading…help
Hi there,
Can you please e-mail us your login details, I will try to manually update it.
Kind Regards,
Art
Hello,
I’m building a Woo-commerce store for a client using your theme and I’m running into a (small ? ) problem with Laborator’s Products Carousel when it comes to translations using WPML.
Everything works fine on the main language page, but on the secondary language the carousel doesn’t show (no products shown). Do you know how to fix this? The rest of the site works as expected.
Thank you!
I just realized that my comment won’t show the purchased label since it wasn’t me who made the purchase, but I have the Item Purchase Code and License… please, let me know if you need it and how can I send it to you. Thanks!
Hi there,
If you can’t post with the account you bought the theme then please put your purchase code, date and username you got the theme.
Kind Regards,
Art
Hi! Thank you for your reply, the info you asked for is: Username: Pixstock Item purchase code: bddda35c-d854-4077-a8f3-54adf88b8a87 Date: 2015-02-12 21:39:56 UTC
Kind regards, Jimmy
Hi Jimmy,
Yes that purchase code is correct, but can you please comment from that account, because Envato don’t allow us to reply to users who don’t have Purchased badge next to their name.
Hope for your understanding!
Kind Regards,
—Ylli
Hi Ylli,
I understand, please refer to this comment: http://themeforest.net/item/aurum-minimalist-shopping-theme/9600822/comments?page=78&filter=all#comment_11175170
Thank you
We’ll get back to you in that comment then 
Kind Regards,
Art
I am still unable to put a pixel of thank you purchase page.
I am also having a very hard time with uploading product pictures. At first the layer plugin was interfering and had to be disabled now nothing is helping.
Is QA actively checking updates?
Hi there,
Please try to keep your comments only in one ticket, I replied your other comment.
Kind Regards,
Art
Hi,
I have two questions please;
1. I can’t seem to get the testimonials working. Possibly i am doing something wrong with the settings. Could you share a screenshot of settings / build query box please?
2. This is regarding Visual Composer issue. I have build a page using VC back end editor. The page appears fine in the browser. When i go back to edit the page, the back end editor doesn’t show any elements added after Raw HTML element – http://snag.gy/mHrwR.jpg .
In other words, if i have 3 rows below Raw HTML element, i can’t see and edit them in the back end editor (but they are visible in on website in browser).
Regards, Anand
Awaiting a solution please…
Hi abkabk,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi Lyngedal,
You are using an old version of our theme (2.1.2) and the latest version for the moment is (2.5), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
Kind Regards,
—Ylli
I have updated now.. But it still the same.
Hi Lyngedal,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Sorry my apologies, i didn’t realise i had made a different account to purchase this theme.
So yeah, I’m trying to add a size selection menu to my products
Thanks in advance
Hello, I would like to know a way to put % for the single product image size and not a fixed width for responsive reasons. Another user had this issue request. Note that it’s not the same to resize the image in CSS; it’s waste of bandwidth since we’ve already resize the image dynamically.
Also, I’d like to remind you about the validation errors I notified you some time ago in this comment: http://themeforest.net/comments/10718615
Thank you
Hi there,
We can do that but we need your site login credentials, you can send us an e-mail.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello, I feel I’m the only one to have this issue. Since latest WP update (4.3.1), Visual composer doesn’t show up on page edit when layerslider is activated on Aurum-Laborator Theme. I have deactivated Aurum to activate twenty-fourteen theme, deactivated all plugins, emptied cache, when LayerSlider is activated, Visual Composer doesn’t work. Can you help me? Thanks
Hi
It seems that Visual Composer is deactivated in your admin settings, so to make sure that is true go to admin panel, on Visual Composer click General Settings as shown below: http://drops.laborator.co/10WsK
Then make sure that the “page” is checked (if not check the box) and click Save Changes. I hope this will activate VC for you, otherwise I will handle it.
Arlind
Hi,
I purchased the theme a while back and I’ve just noticed on my site that there isn’t a size selection menu on the items, I’m just wondering if there is a way i can have a size selection menu on each product please?
Kind reagrds
Hi there, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
Art
Hi there,
I’m also having an issue adding a link/button to my Text Banners. I select “URL (Link)” and add a link however it doesn’t update or add that link to the “URL (Link)” area. No matter how many times I try adding a link, it wont add it.
I will try to fix it manually, please read your other ticket
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
Art
Hi there,
In my Appearance > Installed Plugins, Visual Composer needs updating but I’m receiving the following error: “An error occurred while updating Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”
Did we receive a Visual Composer License Key with the download?
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Purchase code 9b4b8a72-4f47-47bd-b35d-53e167ac15e0
Hello! Uber mega menu pluginis included? or I have to buy it separately? Thank you! Veronica
Hi Veronica,
The theme only supports the Uber Menu which means it is styled and will work fine with the theme styling but it is not included in the theme files because we’re not allowed to do this from the plugin author, so you have to buy it separately
Kind Regards,
Art
Thank you!
You’re welcome
Kind Regards,
Art
Hello Art, If I am not mistaking, to activate the Visual Composer and to have the shortcodes… I have to buy it ? If not, how can I active the shortcodes?
Now I am using the WOO Product Category, but I put 4 columns and only three appears.
Thank you, Veronica
Hi Veronica,
You don’t have to buy anything that is advertised for free in the theme, the Visual Composer and many other plugins will come included with Aurum, if there are only 3 columns appearing then check if you have enabled the Sidebar somewhere that isn’t allowing you to show four columns.
Kind Regards,
Art
Thank you ART!
Hello ART, The violet color of “View Cart” and “Update cart” and the green of “Thank you. Your order has-been received.” ... Where I can change?
Hi veroambroa,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Sorry! http://new.spiritofpolo.com
Hi veroambroa,
Please go to Laborator > Theme Options > Theme Styling > to the Custom Skin Builder section, click Yes.
Ant there options for skin will appear
Kind Regards,
—Ylli
Ylli, thank you very much!
Another question: I use the sign ”$” for the dollar. But it is the same sign for the “Argentine peso”. To differentiate it, here in Argentina, we indicated as AR$. Is it possible to modify it? Thank you again
Hi veroambroa,
Can you please check this plugin if that can do something for you https://wordpress.org/plugins/woocommerce-ars-currency/
Kind Regards,
—Ylli
Hello Ylli: The site is already online but I still have some questions:
1) SHARE ON FACEBOOK : When I try to share on facebook, images of the post or the web do not appears.
2) PRODUCTS : can I change the order once they are created ? should be able to move and to relocate at the same time in all languages ??( I work with WPML ) ?
3) UBERMENU : how can I enlarged the size of the header of the column ?
4) VISIT STORE: What does it mean ?
5) WooCommerce Store Pages : One or more pages WooCommerce Have not Been Created. What does it mean ?
Thank you! Veronica
Hi Veronica,
1— It works on our demo, you can test it here.
Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
2— Maybe there must be an extension that can do this, but from the default is WooCommerce > Settings > Product > Display, you can sort your product there.
3— I’m sorry but we don’t give support for third party plugins, here you can find UberMenu Documentation link if you need help about this plugin.
4— It means to go straight to the Shop page from your Wordpress, it is option that Wordpress made, it is only link to redirect you as admin to the shop page.
5— Hmm i found this link that can help you.
We suggest you to read WooCommerce Documentation too, you can learn a lot of things there.
Also here is Aurum Documentation link
P.S: You are using an old version of our theme (2.5) and the latest version for the moment is (2.6), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi,
On the whole we’re pleased with your theme, thanks. Couple of questions though…
1) Product attribute ordering isn’t working. We order the size attributes for example via ‘Products > Attributes’, but this doesn’t affect the display of those sizes in the dropdowns on the product page. Do you know why this is and how we can fix it?
2) We are using a Products Carousel on our homepage. I’ve noticed though that the images being pulled through to the carousel are large sizes. This obviously impacts load times as the file sizes are large. Is there any way of specifying the image size for this carousel? There is nothing in the composer screen, but do you have a function I can drop in functions.php to change the image sizes being pulled through?
Thanks in advance.
Hi crdunst
Firstly thank you for your kind words! Here are my answers to your questions:
1. Product attributes are default functionality of WooCommerce and they can be ordered in the backend. Just drag them the way you want and click “Save attributes”
2. Actually this is not possible because the carousel will use default product layout from “Shop page”, if you put a smaller size in shop products then that image will appear at that size.
To change global image sizes for shop page go to Theme Options > Shop Settings:
http://drops.laborator.co/1kUVtI hope this will help you.
Arlind
Hi, thanks for your reply.
2) is solved – the website in question was an existing store, and the images were all quite large. I’m just regenerating them as we speak which should solve this, thanks.
1) The attribute ordering however isn’t working – I’d tried re-ordering them using woocommerce, and saving them, but this doesn’t update the front-end in the theme for some reason? Are you able to confirm the re-ordering works on your own test version of the site with the most up-to-date version of woocommerce and your theme?
Thanks
Hi there,
I tested it in our demo site and it is working fine, you can see the Trim was the last attribute and now I dragged it to the top, you can see it is the first.
You have to drag the attributes inside each product separately and not generally in the Products > Attributes.
Kind Regards,
Art
Hi Art,
That’s right, I was re-ordering in the products > attributes section.
When I edit a variable product however, I still can’t see how to re-order the attributes?
I tried within Product Data > Attributes, also the Variations tab, but I can’t figure out how to re-order them – they’re not drag & droppable from what I can see?
Thanks
Hi Art, further to my message above, could you please advise how you managed to order your attributes at the product level? I can’t figure out how to do this?
Thanks
Hi there,
I haven’t done anything more than just re-ordering them by dragging and dropping them, there seems to be a problem in your site or theme installation, if you can’t manage to re-order them please send us an e-mail with your credentials.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, How can I set the color of widgets tittle? Right now my footer and the widget title are both black.
Hi briganty,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hello, I’ve bought Aurum for two clients and I encounter the same issue for both websites. Here is one : http://michelvaillantartstrips.com/ I should have a layerslider appearing below the main navigation (visible on safari or Firefox I think), but on Chrome it doesn’t (at least on 3 different mac). I see in the Chrome tool these errors : Uncaught ReferenceError: jQuery is not defined(anonymous function) Uncaught TypeError: lsjQuery is not a function
I tried to solve this error by changing the layerslider advanced options but it add more errors, I tried to deactivate all unnecessary plugin, without luck, I disabled & emptied super cache, reset everything, I can’t make it work. I see a lot of people getting this issue with layerslider, but no one resolve it. Maybe you have a clue that could help me. Can you help me on this? Best regards, Chris
Hi Chris,
Can you please send us your WP credentials on email? I will install the latest version of the plugin manually and try to make it work.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
77622094-410b-4a55-8fa9-28c4eee7c7bf
Hello, I am having some issues with your theme, if you could let me know how to fix them or if you require login details to investigate, let me know.
1. I’m not receiving the emails clients send me through the CONTACT page on the website, even though there is a notification to the client saying that the message has been sent successfully. I have waited almost 48 hours to receive my test email, and it hasn’t arrived. I also tested this with others’ emails.
2. The top right search bar doesn’t work. I searched for words I know exist in the content of product descriptions (such as, “bead” and “silver”), but the search doesn’t find anything. The Web Designer temporarily added the search bar at the bottom left of the page to have a working one, and it does work, but we still must fix the top one.
3. The bottom search bar cannot be changed to be more aesthetic as the one on the MicroMix website:website: http://www.micromix-mexico.com/category/agricultura-y-acuicultura/ Please modify.
4. Add a description at the Register section. When you click MY ACCOUNT, it takes you to LOG IN or (to the right of that) REGISTER. Under the word, “REGISTER”, I would like to add info about what that´s about by saying, “By creating an account with our store, you´ll be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.”
Thanks
Hi moniquejewelry
1. Emails are sent via SMTP server (if you are trying this locally most of the times it doesn’t work because on local hosts there is no STMP server installed), but if you are executing this from your hosting then you need to contact hosting provider and ask them why emails are not being sent via PHP
I have tried this and worked fine.
2. I am not sure where is this search bar, in our site there is no top search bar (above the logo). Usually wordpress search is not so advanced, so try installing this plugin:
https://wordpress.org/plugins/search-everything/It may work for you!
3. The link provided shows another theme!
4. To add that content you should modify this file:
wp-content/themes/aurum/woocommerce/myaccount/form-login.php
But remember when you update the theme you need to always replace this file in the newest version.
Arlind
I’m getting frustrated 
When I imported the demo setting etc. I thought I could edit or do some modification on the pages in visual composer?
But when I wanna edit a page, the visual composer say: Welcome to Blank Page, You Have No Content Yet! Add Some Content or Use Predefined Layouts…
The majority of the page are like that??
Thank you!
Hi there,
It seems strange, when you install the demo content it will install all the pages and settings just as the demo page.
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Please see my response in another thread: “I have chosen header type 2”, as you requested to collect my questions in one thread
