3572 comments found.
Hi 
I use the Fashion theme.
In Woocommerce settings under products, they write that Product pictures settings should be accurate for a correct display of the images in my catalog.
What are the size for:
Catalog pictures? Single product picture? Product Thumbnails?
Thank you
Hi there,
Sizes used in our demo page:
1. Single Product Image: 870×1110
2. Catalog thumbnails will resize from the single product image.
3. Product thumbnails will resize from the single product image.
Kind Regards,
Art
And the size of the Catalog image?
1. If I for ex. would like to change the image size of the Single product image – The way to do it would be to correct it in the Fashion theme options and then change it in the Woocommerce settings, or?
2. Can I change the appearance of the way Catagory show in the shop? Maybe in the CSS? do you know where exactly?
Thank you
Hi there,
1. If you want to do that you will need to edit the Woocommerce settings and set the size of the image allowed in single product.
2. You can change the category layout and design by adding Custom CSS to your site, there is no other way to do it.
Kind Regards,
Art
I need to get something cleared
1. The catalog pictures are the ones in 4 rows? And the single product picture is the one with the thumbnails next to them?
2. Should I always upload my product pictures in the accurate size set up in the theme? Or are the pictures automatically being fit to the theme size when uploaded?
3. What is the plugin regenerate thumbnails doing?
4. I would like to resize the product pictures(both catalog and the single): how and where do I change the product pictures size and still get a sharp look?
I get a little confused about where to change the size: in the theme options or in Woocommerce.. or both?
Could you please be specific and maybe show it with some screen pictures? That would help a lot – thank you very much
Hi aj-dk,
1— Yep.
2— You just upload them on the best size that you have and the theme will automatically will create their thumbnail sizes on the sized that is needed.
3— If you change (modify) thumbnail sizes, you need this plugin to force theme to create new thumbnails with the sizes that you have typed.
4— WooCoomerce > Products > Display > Product Images.
Kind Regards,
—Ylli
Hi, I am thinking in buying this theme to implement a bookstore. All the themes I used in the past never have a proper Author “element” implemented. Author is always a category or a product tag and not a main entry. The author list and book list is an important section in any bookstore or publisher site… I see you have a “Author of the Month” section in your demo. My question is: is that section static or the author featured (and his/her info) can be changed automatically? And how it selects the books from the authors? Thanks
Hi there,
The “Author of the Month” is built manually with Visual Composer elements, the authors are as you said – tags or categories.
Kind Regards,
Art
I see. Is there a visual composer element that presents products (in this case books) from a certain category or tag? Another question, I tried to seach by author in your demo and the results are always empty. I presume the author is a custom field and not searchable. Can this be modified? Is there any solution to search the author name of an entry? Thanks
Hello !
First of all, I love this theme!
I would like to customize the position of the sharing option on the product page. I wasnt able to find where is the code for the sharing option in the theme files.
I want to put the sharing option under the product image in the content-single-product.php file.
Thank you for your help, have a nice day !
Other issue : on mobile the menu doesn’t show up my site : http://captainshirt.fr/
Hi there,
1. For this I need to edit your core files, please send me your FTP credentials via e-mail, even though this is not recommended.
2. Paste this in the Custom CSS to display the menu toggle:
.transparent-header header.mobile-menu .mobile-logo .mobile-toggles .toggle-menu svg {
fill: #222 !important;
}
Kind Regards,
Art
Thank you for your answer, where should I send you my FTP credentials?
I noticed another problem on my website with the cart. When I’m not log in the website, if I want to add a product to my cart I got a redirection to an empty cart. could you help me with this issue ?
regards,
Eti
Hi Eti,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
ok thx, I send you an email with the ftp credentials already
Hi eti075,
We will reply to your email soon
Kind Regards,
—Ylli
hi i would like to learn when new update for compatibility wordpress 4.3 will be launched. and also visual bakery has been updated several times for compatibility already thanks
Hi fdemirta,
We have started to work on the new update of Aurum, we don’t have an exact ETA but we think that it will happen next week
Kind Regards,
—Ylli
Hello,
I am still having issues where the products grid breaks leaving blank spaces and pushing the products down randomly. It seems to have gotten worse since i just upgraded my theme and wordpress. Any ideas?
www.newgrowthclothing.com
thanks for your help.
Hi errrrs,
You have very old version of Visual Composer and you need to update it to the version 4.6.2.
Please don’t forget to update Plugins on each update.
You can do that by going to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
I’ve installed Aurum with The Bookstore. I imported the demo content, some content appears, but some pages don’t match the content I see on the online demo. For example, the Books page displays the header and footer, but no content. I’m not seeing sidebars for filtering the categories, and product grid, etc.
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello – When I try calculate shipping I get 404 page. Is there something I have to setup for it?
Hi d1same,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
—Ylli
sure. tallacci.com
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi becool622,
To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind Regards,
—Ylli
Hi there,
The cart is working fine and removing the products, the problem seems to be with the Loco Translate
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
P.P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
Art
How to select the products that would show up on best seller section on home page?
Hi there,
You can form up your own best-seller section, because there is no best-seller widget in the Visual Composer, you can build the query and select the products one by one as we did in the demo site.
Kind Regards,
Art
What could cause this problem? thnx
Hi showroom_kuz,
Please go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Such as Visual Composer, Layer Slider and others.
Kind Regards,
—Ylli
Thnx for reply. I’ve updated both. For visual composer I followed ur instructions from the previous comment
1. Go to Plugins, find “WPBakery Visual Composer” plugin (relevant plugin you want to update).
2. Click “Deactivate”, when page refreshes click “Delete” on the same plugin.
3. Go to Appearance > Install Plugins, find the Visual Composer (or relevant) plugin click Install then Activate.
4. Everything is done.
It update to version 4.6.2, but I keep receiving a message that version is 7.4.2 is available. I’ve trying to update again but it didn’t help. And unfortunately updating didn’t solve shop page pictures overlapping. https://nimbus.everhelper.me/client/notes/share/295964/3bTq239RPHynBx4OatNfk7hDaQ3Lc8Ev/ Basically this problem appeared after I’ve switched from 9 to 15 pictures per page.Hi showroom_kuz,
So the Visual Composer is not causing problem there.
WPBakery Visual Composer don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
So when we will release a new update to Aurum we will update our premium plugins too
We would like to see this problem closely, so can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hallo, i would like to ask if it is possible the video slider when start in the android to show the first image from the video and not a black screen. Thanks
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello Aurum Team,
I have noticed that Social icons on a Contact Page ARE NOT blinking when you hover over mouse pointer over them. At the same time Social icons located in footer ARE blinking. See attached picture: http://proudlydesigned.com/wp-content/uploads/2015/09/contact_page_icons.png
Can you let me know how to turn on ‘blinking’ of Social icons on a Contact Page, please?
Thank you in advance for your support.
Cheers, Rafal
Hi Rafal,
That is how we have made them to appear on our theme, and this is not a bug or something.
If you want to change the social icon color when you hover there please add the code below to Custom CSS
.contact-page .contact-information .social-networks li a:hover i {
color: #333 !important;
}
Kind Regards,
—Ylli
Works like a charm! Thank you.
Great
P.S: If you could improve your rating on our theme, i would be more than happy Thanks in advance!
Kind Regards,
—Ylli
Hello,
For some reason – checkout and update cart buttons are not working on iPhone (tested with iPhone5/Safari). On iPad Cart page is blank.
http://il.zoharatights.com/he/shop/Hi there,
It seems to be a problem with the Hebrew language, have you translated these two pages in Hebrew because in English they are showing fine, it may be because they’re not translated and are being skipped by WordPress.
Kind Regards,
Art
Yes. I have. I am using WPML with multilingual WPML, so those pages are automatically been translated.
Why is this connected to the fact those pages are not working?
Please help me here as my client started to be frustrated.
The problem is that if they’re not translated they will be skipped and they won’t open, we need to look deeper in your site so please send us your login credentials.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi Laborator team. I have an issue with translate when i use english language all are ok but when i use greek language i have a redirect problem and some pages are can’t open. I’m waiting for solution. Thank you alot. Kind Regards,
Hi ath_844,
First make sure that you are using our latest Aurum update (currently 2.5)
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind Regards,
—Ylli
Hello,
I just purchased your theme and installed it. I have few problems. I imported the template. http://tallacci.com/ the homepage doesn’t show, and the Envato WordPress Toolkit doesn’t get updated. Please let me know if you need access to the admin I’ll give you the access.
Hi there,
I see your homepage is displaying now, are you still having the same issue or you managed to fix it.
Kind Regards,
Art
Hello Aurum Team,
On a single blog post page social media ’’icons’’ are being displayed as links. Is it possible to replace those links with Social Media Icons?
How can I achieve this?
See: http://proudlydesigned.com/wp-content/uploads/2015/09/social_media_blog.png
Cheers, Rafal
Hi Rafal,
I’m sorry but that is not possible for the moment.
Kind Regards,
—Ylli
Hi Ylli, thanks for response :/
Glad to hear that
Kind Regards,
—Ylli
I want to remove the widget on the product page with the add to cart button that allows to user to select number of items to add to cart.Please give me simple css code for that !
You have to disable that in the settings of the theme, anyway here is the Custom CSS:
.shop-item-single .item-info.summary form.cart {
display: none !important;
}
P.S. Please don’t do duplicate tickets, we will see all of them and no need to post many times.
Kind Regards,
Art
Okay can you also tell where can i disable it from theme settings ?
Hi profitpad,
Just go to Laborator > Theme Options > Shop Settings and tick “Enable catalog mode only.” option.
Kind Regards,
—Ylli
tried it ! but that has also removed the add to cart button too i only want to remove the quantity toggle !
Hi profitpad,
Now i know what exactly you want to achieve, just follow this simple procedure.
1. Edit your product. 2. Click “Inventory”. 3. Check the box that says Sold Individually
Kind Regards,
—Ylli
Hello, I have an issue with the shopping cart icon on the top right. When I hover over it, and select “View Cart”, the link does not do anything (it actually links to the page that I am currently on). For example, if I am on the home page, the “View Cart” link actually links to the home page rather than the cart. Any suggestions for this? Seems like an easy fix.
Hi there,
Are you using the latest version of the theme? I remember we had a user with the same issue before.
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
Thanks for the reply. I’m currently using the newest, I believe it’s version 2.5.
Site address: http://www.conscioussoulhealth.com
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello Aurum Team,
Is it possible to remove Tooltip which is being displayed on Single Product Page?
I have removed both: - Title - Alt Text from image properties and when I hover over the image in product gallery it shows ugly tootltip (No title). See: http://proudlydesigned.com/wp-content/uploads/2015/09/no_title.png
Thank you in advance for your help.
Cheers, Rafal
Hi Rafal,
We will put that on our to-do list for the next update
Kind Regards,
—Ylli
Hi Ylli, thanks for replay. I can’t wait to have it
Glad to hear that
Cheers!
—Ylli
Hi,
I have recently purchased the theme and it looks beautiful. As I am new to this I need to understand where do I get the following:
1. Allow users to register to my site 2. See the users in the backend 3. Newsletters
Thanks for your help. Awaiting your response.
Thanks! Ranjit
Hi Ranjit,
All these questions you’re asking about have to do with WordPress management and not with the theme.
1. Go to Settings > General and select the anyone can register field.
2. You can see users on the left side on the Users menu.
3. I don’t know which kind of newsletters you’re talking about, for the newsletter you will need a plugin for that.
Kind Regards,
Art
