Hello,

May be any caching is working on your site. Please clear cache if enabled any caching plugin (like WP Super Cache plugin) or caching service (like cloudflare.com).

If still not solved than please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so our team will check your site and provide you proper solution.

Thanks, Bob

Thanks a lot

Hello,

Thanks for asking.

It depends on which version you are currently using.

There are two types of updates, Minor and Major. Example, if you are currently using v10.0 and like to update to v10.1 (v10.x to v10.x) than it’s called minor version update. Another example, if you are currently using v10.0 and like to update to v12.0 (vXX.xx to vXX.xx) than it’s called major version update.

Minor version update may not effect your current site and the update would be smooth. But with major version update may effect some data to be updated (like Theme Options or some plugin updates). Some major update changes need to store theme options or just need to generate MIN version (via Theme Options > Advanced Settings section). So it should be not a VERY big issue.

The best way to check for update is to clone your current live site on a development server and update the theme on it, so you will get perfect result of what you need to edit after theme update. If you found something not working than you can contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details and we will provide you proper solution.

Thanks, Bob

Hi Bob, Thanks for getting back to me. I can’t see which version we are using – can you please tell me how/where I can locate these details. Thanks, karen

Hello,

You will find your theme version by going to Admin > Appearance > Themes section and click on the Howes theme thumbnail. You will find version number here.

We recommend you to contact us via our official support system at http://support.thememount.com/ and send us your details so our team will guide you on this.

Thanks, Bob

Hello,

Currently there is no option to remove Titlebar globally. I will discuss this with my team.

Meanwhile, you can hide it via custom CSS code. Here is the code: .thememount-titlebar-wrapper { display: none !important; }

Just paste this code in Theme Options > Custom Code > CSS Code (at bottom of file) box and save changes. This will remove the Titlebar from all pages.

Thanks, Bob

I had already added this CSS code Thanks

Hello,

It looks like you didn’t updated Visual Composer plugin too. Visual Composer plugin also need to be updated. So please update it too. If still not solved than please contact us via our official support system at http://support.thememount.com/ so our team will guide you perfectly.

Thanks, Bob

Hello,

Yes the theme is supported with WordPpress v4.4. Also we are using WordPress standard code structure so it should be working with all future versions.

Thanks, Bob

Yes that is perfect. Also you can use Intuitive Custom Post Order plugin as plugin can order Category, group (taxonomies) too.

Thanks, Bob

Hello,

I see your next message and you found solution for this.

Thanks, Bob

Hello,

There is a solution for this but need some coding. So please create a new ticket on our official support system at http://support.thememount.com/ and send us your site URL and wp-admin login details so that we can check your site and guide you with perfect solution.

Thanks, Bob

thanks ! submitted the issue.

Hello,

There are no direct option to do this. But you can do this by custom CSS code. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can provide you proper solution.

Thanks, Bob

Hello,

We need to check your site how you set the slider. So please create a new ticket on our official support system at http://support.thememount.com/ and send us your site URL and wp-admin login details so that we can check your site and guide you with perfect solution.

Thanks, Ankit

I reset the Permalinks. That did the trick! Thanks for the quick reply.

Enjoying the theme, LC

Also please provide us 5-star ratings. This will encourage us for more quality work. Here are steps:

Hello,

The style-switcher is for demonstration only and it’s not included in the theme. It is developed for demonstration purpose only so the buyer can see all features in our theme.

Thanks, Bob

Hello, I have purchased theme for the style-switcher functionality only. Please provide us code the style-switcher . Please advice us.

Hello,

Ok. Please contact us via our official support system at http://support.thememount.com/ and send us email address with this details and we will send it to you.

Thanks, Bob

Hello,

We strongly recommend you to DO NOT edit any core file in our theme. You can create child theme and modify output.

Basically the link you provided is blog page and you can modify the posts to modify the content. For design, you can modify in index.php for the overall look. For different boxes, you can modify content-*.php like content-aside.php content-audio.php etc.

For the content, We checked and found that the texts are without paragraph and also with 3 or 4 lines only. You can break content by adding Read More between the content.

We recommend you to contact us via our official support system at http://support.thememount.com/ and send us screenshot and details so we can guide you perfectly.

Thanks, Bob

Thanks a lot. Before your gave me this comment, I’ve figured out a way to solve it. So when you checked this page, it only showed abstract instead of full text. I copied the content file and paste it under my child theme folder. Then I edited the content.php file. Anyway, thank you for your suggestion. It’s helpful.

Hi!

Here are our comments to your each points:

I assume number of pages in blog is somehow connected with sidebar? Because when the sidebar is to short number of pages appears in footer. How can i change it?
- We are not sure for this. But to describe, we are providing different sidebar positions for different sections (CPTs). There is Left and Right sidebar for Pages, Left and Right sidebar for Blog section, Left and Right sidebar for Search results, one sidebar (Left or Right position) for WooCommerce shop section etc.

Can I edit tags in sidebar – to only show most popular tags and not all of them
- This can be done any external plugins. Here are two plugins for this:
https://wordpress.org/plugins/most-popular-tags/
https://wordpress.org/plugins/recent-popular-tags/

Can I remove tags below every post?
- There is no direct option to remove it but you can remove any element by custom CSS code by applying “display:none;” as CSS. We can provide the code to you.

Thanks, Bob

Hello,

Currently there is no direct option to hide it. This can be done by custom CSS code. The basic thing is if you haven’t added any portfolio than it will not appear. So the one way is to remove all portfolio if you don’t need.

If you want to keep Portfolio and only want to hide it from search results page than there is one way to do it. You can hide it via custom CSS code. But currently we are not providing any custom class for portfolio area so you need to do it by JS code. Just add a class via JS code and than hide it via CSS code. We will add special class in our next update so you don’t need to create JS code.

Thanks, Bob

Hello,

Glad to hear you like our theme.

1. I need to design of one page and multipurpose of container width 970px is possible? - Yes you can do it. There is no direct option but we tested by custom CSS and you just need to add only one CSS code that can do this.

2. In the demo one page when I click services it’s go to section, perfect. But this has a small margin top, It can be fixed? - Thanks for info. Yes that is bug. We will solve it in our next update. Technically it is getting stop-point by calculating normal header height but it need to get stop-point by calculating sticky header height.

Thanks, Bob

Thanks for reply Bob, I have other questions.

3. In the one page I would like to put a top bar with custom html without lost of animation or margins, something like that: http://publicidadcali.com/carlos/motelesgeisha/ the links of this topbar go to pages multi purpose, is it possible Bob? I would love to use your great theme for to create that same design.

Hello,

Currently there is no option to make the Topbar sticky. We added option for Header sticky only. But we will add this option too. This will be available in our next update.

Thanks, Bob

Hello,

That was bug with Visual Composer. So just update the theme (so you will get latest version of Visual Composer bundled with the theme) and also Visual Composer plugin and it will be solved.

If you still have question than you can contact us via our official support system at http://support.thememount.com/ and send us your site URL and admin login details so we can check it more.

Thanks, Bob

Hello,

Yes the feature is available. You can easily create one-page website with Howes theme. Here are demo:

Howes one-page site demo (white):
http://howes-onepage.thememount.com/

Howes one-page site demo (dark):
http://howes-onepage-dark.thememount.com/

Also you can find all our Howes theme demo here:
http://thememountdemo.com/themebar/index.html#Howes

Thanks,
Bob

Sure, you can easily re-order logos. We are using WordPress default ordering so you can get same order as in admin section. You can order logos by any external plugin. Here is one plugin that you can try (we are using it so we are recommending it):
https://wordpress.org/plugins/post-types-order/

Hope this will solve your requirement.

Thanks,
Bob

I’ve tried this all ready. It works with every thing but the client logo menu. Any other suggestions?

Hello,

It should be working. We need to check your site for this. Please create a new ticket on our official support system http://support.thememount.com/ and send us your site URL with admin login details so we can check it directly on your server and will provide you perfect solution.

Thanks,
Bob