278 comments found.
Hello!
LOCAL WEATHER?? The weather will not be displayed. Please let me know how to fix this.
Navigate to your admin site ->Cs Theme Options -> General -> HEADER -> Header Weather section -> Save all Settings.Thank you
But it does not work now, see also your demo! (http://hotels.chimpgroup.com/) No weather display!
Please create a ticket to our support system and provide you wp-admin site and Ftp login credentials ,Your issue will be seen and resolved there.Thank you
Hi, in your demo version is the weather display is not visible! (http://themeforest.net/item/luxury-online-hotel-booking-reservation-theme/full_screen_preview/11608524) But the screen is visible (http://chimpgroup.com/wp-demo/hotels/landing/assets/extra-images/image1.jpg). Where can I find the source code for connecting the weather display?
Hi,This issue is already in noticed and has been delivered to development department.Solution will be provided in next theme updated version. We appreciate your patience. Thank you
Thanks a lot! I have edited the files in this theme, I need the next update the exact line and file naming for this problem. Is it possible to define that?
Yes, For sure you will be provided with all details on next theme updated version.You can ask support team by creating a ticket to support system for more help.Thank you
Hi!!
How can I include or update new icons of font awesome?
thankss
https://fortawesome.github.io/Font-Awesome/icons/Thank You
Oks thanks!!
Hello!!
But when I include a item in the css page builder, in the icon selector, All the icons are not visualized, only any. ¿How can I include the icons????
thanks
You need to update multiple files to add your icon. Could you please tell me which icon you are trying to add?
*If it will not in our theme we will add it it in next update.
Hi!! Sorry for delay. I need the icons of bed, hairdryer, balcony or terrace, square meters, office … thank you
Please note that you are not able to add some icons in your theme as they are added and updated in latest font awesome icon libraries, we will add latest font awesome icon library version in theme update.Thank you
Hi! I am interested in this template but before buying I wanted to access the control panel of the template to see how it is.
If possible I would appreciate to give me access.
Can I set minimum number of days to be able to book a specific room?
thanks
Hi@wirestudio :Thank you for your interest in one of our theme, I am sorry but before theme purchased ,It is not possible to provide you access to theme backend.
You can set this scenario in special offer section. Can set minimum number of days for room booking.Thank you
Which files content all Languages translation ? I need to translate English version to Russia, where I can find all stuff for translation Header names, messages, and buttons?
Hi@lexusov :Use loco translate, to translate your strings, You will find .po/.mo files for hotel-theme and wp-hotel booking plugin in hotel-theme/language folder and wp-hotel-booking/languages folder. All possible strings are already made translatable.Thank you
Hi, Error occurred on the header section. Raised requested for the same. Kinldy resolve the same ASAP.
Hi @ riyazgame. Thank you for your purchase and feedback. Your request will be responded shortly. If you write me your ticket ID, it will be easier for me to track the ticket and get it responded more quickly.
Hi, How to make search result visible ? I add search form to page, when I choose search I don’t have any result just Search form again.
Hi @ lexusov. Thank you for your interest in one of our theme. You need to setup your rooms search element for rooms search result. Then select this page in plugin settings as search result page and everything will be fine.
Are you mean choose “Reservation Page” ?
It’s solved …
Yes, need to choose Reservation page.glad to know things working fine for you.Thank you
Responsive error: http://hotels.chimpgroup.com/modern-view/ I created ticket but you don’t reply.
The error is same on my site
Hi@vlenvato : Thank you for your interest in one of our theme, Your ticket is already in process,You will get reply with all possible solutions shortly. Thank you
Hi. I have couple of questions for you, please answer me ) 1. Does the theme contain working plugin for booking ? 2. Is it possible to do translation to Russian language ? 3. Can i connect new payment processor like Robokassa ?
Hi@lexusov : Thank you for your interest in one of our theme,
1:Yes, Our theme has own booking plugin which is included in theme package.
2.Yes, Our theme is fully translatable to any language.
3.Theme code customization is required to add new payment gateways. Thank you
Thank you. Great, can I backup database of hotels from your theme, can i use export from Excel file? 2.Do you sell the theme with same design? Is it possible to make changes in design? 3. this price for $49 it is for one year using ?
Yes, You can take backup of database of hotels from our theme,and export Excel file.
2.Yes, We sell our theme with the same design and functionality advertised at item page.Yes, our theme is fully customizable.
3.Regular licence is for life time.There is no need to pay fee yearly. Thank you
Thank you, one more question can i import my own database ? from CVS (excel file ) ?
I am afraid I will have to say NO to your question. CSV import is not possible the way you are asking.
Hello!! Is update ready for wordpress 4.3? Thanks!!
Hi Framepi. Thank you for your kind interest in one of our theme. Yes, it will work perfect on said WordPress version.
Hi!! I hope it!! But, How much time they will be late in having the update?
Sorry!! I see that template are update!!
No problem, Feel free to contact us by creating ticket to our support system,If you face any issue. Thank you
I would like to create a home page for each hotel in our hotel chains with your theme but i can not insert room list for each hotel (all rooms of all hotel are listed). Is there any way to list rooms for each hotel in that hotel page.
Hi@truongxuan : Currently this option is not available in our theme.however, Point well noted gladly and will be acted upon accordingly after discussion with the development team.Thank you
Hi. 1. I have some question about Your theme. I need to send e-mail to Wordpress Admin and Hotel Reception for each Hotel. For expample. I’m booking Hotel A, and e-mail is sending for Admin and Hotel A. When I’m booking Hotel B, e-mail with reservation is sending for Admin and Hotel B. Is it possible?
2. Is it possible to change deposit value to exp. 30%?
3. is it possible to add features and add it for many hotels?
4. Is it possible to add some area (category like sea, moutains, lake) and add hotels for each category?
5. Is some raports for booking list?
6. Is it possible to add a map for each Hotel? Like Google maps?
7. Is it possible to make reservation without payment? For Example: Payment in Hotel when I’m arrived?
8. Is it history of bookings for each user?
9. Is it some Calendar for booking rooms. I need to block days for booking and block days for some holidays
Hi@bartoszl : Thank you for your interest in one of our theme,
1: you can send email to site admin other then hotels admin through website.
2,3: yes,your required functionalities are available in our theme.
4:hotel location and room features can be set through website backend.
5.Yes,booking list status,payments & dates reports are available from theme backend at booking option.
6.Map functionality is already in process under our development department for future updates which will be available soon.
7.Online booking can only made payment ,even can pay least amount,Other option is Admin can make booking manually form theme backend.
8.As mentioned in point 5 booking list booking list record is available in theme backend option of booking.
9: you can use there different type offers through website backend.
Thank you
Hi there,
The header does not work like the original when the viewport is downsized. It won’t show the Sticky logo, and the menu button, combined with the header menu is broken and looks nothing like the original. I’ve tried to install the theme in another fresh wordpress installation, completely with all the demo content, but that also doesn’t work.
Please let me know how to fix this.
Hi@2keer : Thank you for your interest in one of our theme, Please create a ticket to our support system , write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
I tried to do exactly that, but the systems tells me that my previous ticket has to be closed first. Could you please help me out with that?
If you have already created ticket to our support system, You can continuous writing your query in same ticket created previously.Thank you
I installed on my server but its verry slow, so i thought it was maybe the server so i installed an a otherone ….still verry slow maybe you could have a look:
http://www.i-design-it.de/Sleephotels
and see whats going on
Greetings John
Hi@ johnkuypers : Thank you for your interest in one of our theme. It is just because of your server response time. Please contact to your server they will guide you about this issue.As our theme is working really fine at our end and our other client’s end so far.I am sure your hosting company will help you to sort it out Thank you
Hi Chimpstudio. Great implementation of the booking system. I would like to buy the themes files (HTML 5, CSS 3 etc) and come up with my own custom back end. Is this possible? I have seen in most cases developers such as yourselves actually acquire the theme separately (without backed) and then develop the back end. Your assistance will be highly appreciated. Many thanks.
Hi@alexmasita : Thank you for your interest in one of our theme,Currently HTML 5, files are not included in theme package for our respected clients to purchase.However ,Php files ,Js and css files are included in Theme package. Thank you
Hi Chimpstudio. Many thanks for your prompt reply. I appreciate the availability of the files you have mentioned. Any chance you can make the HTML files available even at a fee?
You are most welcome. Unfortunately , we are not in plan to provide HTML files to our respected clients at any platform. Thank you
Understood. Many thanks.
You are welcome.
Hi,
I don’t understand your room price caculation. Exam: check-in 1/10/2015, check-out 2/10/2015 it means 1 night only but it always caculate 2 nights in total price. How to fix this ?
Thanks
Hi@truongxuan: Thank you for your interest in one of our theme, Our theme default functionality booking counter works on dates selected assumes as number of days. However,If you want to make counter to work on given time hours based,Please create a ticket to our support system and explain your requirement with WP-admin site and Ftp login credentials. Support team will help you to achieve your required functionality. Thank you
We are unable to install on multiple branches please help us as soon as possible.
Hi@gurpreet10us: Thank you for your interest in one of our theme, I am not able to perceive what you asking. Could you please elaborate a little more?Thank You
Hi we have three branches of hotel. We have a website on same hosting with three different directories. we install this theme on first directory. It works good. Now we installed this theme on second directory it does not shown booking page when we are searching room. please guide us how can we use this theme for different branches. Thanks
To use theme for more then one directory you will need to purchase Theme extended licence.It doesn’t comes under Theme regular license. However,Please create a ticket to our support system and provide your wp-admin site login credentials ,explain your issue will screenshot .Support team will diagnose and resolve it for you. Thank you
hi I am unable to create a ticket. I have some issues in installed theme. we are searching room in booking system. it is not shown room availability. it shows no room found. when we checked from backend rooms are available. kindly guide us how can we resolve it. If we are going to check price plans its not shown data we entered it 2 days before and now there is no option to add plans. Kindly resolve it as soon as possible.
Could you please write me about why you are not able to create a ticket to our support system?If you have already created any issue before on same purchase code,You may continue your query in same ticket Id, As Ticket system allows to create just one ticket with one Item purchase code.
For room booking issue please make sure you are using latest Theme and plugin version.More detailed support will be provided you at ticket support system. Thank you
our ticket no is #616137. now we are unable to login. theme is updated but it shows same problem. we logined from (http://chimpgroup.com/support/) Ticket support if the support link is different kindly provide us.
Hi you can login to your ticket #616137 where your email is GurprEeT10US@gmail.com .I am sure you will be able to login to your ticket with valid login information. Thank you
Thanks. we send our problem in ticket support kindly resolve it as soon as possible
Your ticket is already replied.Please provide your WP-admin site and Ftp credentials in ticket. Thank you
Hello, I’m looking for a way to custom edit the Search Room widget on the front page. For example, can I delete the No. of Childs and link the search button to a different location?
Looking forward to your reply. Thanks!
Hi@2keer: Thank you for your interest in one of our theme,yes,You can customize it as per your requirements.Currently our all developers are busy with upcoming projects ,so please accept my apologies as cannot proceed any customization job.
For customization services we recommend contacting a freelancer or checking out the great service providers on Envato Studio.Thank You
Hi there, your demo with the booking module over the banner, can you have a slider behind this? 2. does this theme work with visual composer? 3. can you use PayFast payment gatway with the booking system?
Please get back to me asap.
Thank you
Hi@angeliqueweb : Thank you for your interest in one of our theme,
1: Yes, it is possible to use booking module over the banner, to have a slider behind this.
2:We have our custom drag & drop page builder. which is even better than visual composer. You will love it, I am sure.
3.currently our theme has Four most advance payment gateways options are the part of theme e.g (PayPal, skrill, Authorize.net, Bank transfer).PayFast payment gateway with the booking system option is not available in our theme.Your suggestion is well noted for future updates.
Thank you
Hi. You wrote theme is fully customizable. I think i can buy this theme, but i need PayU or some other polish payments gateways. Is it easy to add some other gateways? If I buy this theme, could You help me install other payment gateway?
I need account for my Partners (other hotels). I think use Wordpress Account for this. This theme have some admin backend for Partners – maintly reservation from they hotel (hotel’s partner). Sorry for my English
HI@bartoszl : Thank you for your interest in one of our theme,To add more payment gateways ,Theme code customization is required.Currently we are not providing customization work as our developers are busy with upcoming projects, Please accept my apologies. For partner account you can create a new account as admin for Wp backend. Thank you
May i get access to Your Back-end Panel on demo version? I would like to check what permissions have redactor or something like Partner.
Hi before theme purchase its not possible to access our theme back-end.How ever If you really want to know about theme backend I can send you some important screenshots in email.Although ,Functionality you asking about is WordPress default feature.and You can go through this link for complete information about word press default roles.
https://codex.wordpress.org/Roles_and_CapabilitiesThank you
Ok. Can You send me please? bartosz.l(at)icloud.com. I have to know i can set user role for some setting from Your theme.
Please email from my profile page of Theme forest to ask for screenshots of theme backend. Thank you
Please support Ticket #445502. Thanks
Hi @ truongxuan : Thank you for your interest in one of our theme, Your ticket is already replied. Please follow give solution. Thank you
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