Hello there,

Thank you for purchasing our theme and for reaching us. I believe its the admin toolbar and its due to some missing files. Can you please share with us your FTP and WP admin panel details to our support email ? I will look into this.

Thanks, Ibrahim

Hello, I have to ask him permission to hand out that info. In the meantime, I installed all required plugins. Also for theme upload via ftp, does the child theme go inside the main sportexx theme wp-content/themes/sportexx-child) or is it wp-content/themes/sportexx/sportexx-child?

Thank you Chad. Let us know once you have the details. You should upload the theme via Apperance > Add New. If you are trying via FTP it should be wp-content/themes/sportexx-child

Hello there,

Thank you for your question. The banner in the shop page is called “Jumbotron”. You can navigate to Static Blocks > Jumbotron to edit an existing banner or create a new one. ( Example: http://docs.transvelo.com/sportexx/setup/static_content.html )

Once you create a new one, you can assign it here : Sportexx > Shop > Shop Page Jumbotron.

I hope this answers your question. Also I don’t see “purchased” tag, did you use a different account to purchase the theme ?

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am not sure what exactly is the reason. Can you please email our support with your FTP and WP admin panel details ? I will check and get back to you.

Thanks, Ibrahim

Sure, Ive just sent you an email!

Hello there,

I have received your email. The error you get is a fatal error due to memory limit. I catched the error by enabling WP_Debug

Please follow the suggestions given here : https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Should you require further assistance please do not hesitate to ask.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

Please update the theme to v1.0.5 which has resolved your point 1.

As regards the spacing, please click on the row that contains the blog element and click on “Design Options” tab. In that tab, you can now choose margin as a negative margin like for ex. -15px to remove the spacing between 2 elements.

Should you have any other questions please do not hesitate to ask.

Thanks, Ibrahim

Sir,

Even the themes that advertise as “retina-ready” distribute this plugin.

Regarding the situation with meanwhileonearth, Envato handles refund requests and I haven’t been notified of any refunds.

Thanks, Ibrahim

However I will be adding retina-support in the next version which I will be releasing next week.

Hello there,

You can read about Shane’s reply here : http://themeforest.net/comments/11322009

Thanks, Ibrahim

Hello there

Thank you for purchasing our theme and for reaching us. Please email our support with your FTP and WP admin panel details and I will look into this issue for you.

Thanks Ibrahim

By the way, i don’t know what am i doing wrong. In “list view” the add to cart button get deformed here the SS http://www.awesomescreenshot.com/image/642482/daf932462182d540d150ed9b185483d7

Thanks again, and i appreciate your support.

Thanks Jared for your explanation. I can also see what you mean in the next screenshot.

To add code above product, you need to use an action hook. Can I ask you if the content above the product is going to be the same for all products or it will vary for each product ?

Regarding the second issue, can you please email us your admin panel details ? I will take a look into this issue.

Thanks, Ibrahim

Hello Jared,

Here is the example code for you. Please paste this in your child theme’s functions.php :

function sx_child_remove_parent_function() {
    remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_rating', 15 );
    add_action( 'woocommerce_before_single_product', 'sx_child_custom_content', 20 );
}

add_action( 'wp_loaded', 'sx_child_remove_parent_function' );

function sx_child_custom_content() {
    ?>
       <!-- Your Custom Content here -->
    <div class="container" style="margin-bottom: -100px;">
        <h1>Hello World</h1>
    </div>
    <?php
}

You can put your custom content in the area I’ve marked.

Shane,

1. You will have to use support email for all requests. I provided you skype so that I can answer your queries. I am not a skype person and neither is my support team. You could have simply raised a ticket and I’d have answered thats what I said in the email. How can you call a person on skype when he is not even logged in ?

2. I told you I will give you inputs on making the theme Retina-ready on Monday. This doesn’t mean that it will be implemented on Monday. Envato required authors to update Visual Composer which was causing security issues so that took priority over everything else.

3. You weren’t even a purchased customer when I sent you the theme so you weren’t entitled to support. You did not contact us after you purchased the theme and skype is not our support channel.

Calling an author unreliable is uncalled for. I told you to buy the theme only if you are satisfied.

Anyways I posted this explanation for potential buyers and I do not expect you to accept this explanation.

For those, who are interested – we decided not to return the theme, author was highly helpful and concerned regarding EVERYTHING in this theme. It was a mistake of mine to leave such a rude comment, we’re highly satisfied with Sportexx.

Shane.

Thank you Shane for your feedback and for letting other know as well. I appreciate it.

Thanks again, Ibrahim

Okay, after updating and activating the WP Bakery Visual Composer the message dissappeared but not I get a white screen when trying to get into the backend…

Hello there,

My sincere apologies for the delay in writing back to you. I had to be away owing to personal reasons. Can you please share with us your FTP and WP admin panel details to our support ? I will check what the issue is and will resolve it for you.

Thanks again, Ibrahim

Hello again,

Sorry for not getting back to you earlier. We are closed during weekends. Unfortunately we are not available for custom work. However if you send me the details of the screen design, I will be able to tell you on how to achieve it.

Thanks, Ibrahim

Thats great Sir – thanks. Can you give me a eMail pls.?

You can contact us through our support email : support@transvelo.freshdesk.com

Hello there,

Thank you for purchasing our theme. Please email our support : support@transvelo.freshdesk.com with your FTP and WP admin panel details and we’ll install it for you.

Thanks, Ibrahim

Hey I sent an email to the one you showed me but it just directed me to create an account. ...

Hello again,

You have reached the correct email address. You can simply respond to the email with your WP admin panel details and FTP details and we’ll install it for you.

Thanks, Ibrahim

Thank you Eric I appreciate your feedback…!

See caged.london

Hi Darren,

Thank you for reaching us again. I can see what you mean. This is due to boxed layout. I have fixed this for you.

IF you have any other questions please do not hesitate to ask.

Thanks, Ibrahim

Hi Darren,

Thank you for reaching us again. I can see what you mean. This is due to boxed layout. I have fixed this for you.

IF you have any other questions please do not hesitate to ask.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme. “Maintenance mode” is more of a plugin functionality and there are great free plugins out there. Here is one great plugin that we recommend : https://wordpress.org/plugins/wp-maintenance-mode/

Let me know if you need any other help.

Thanks, Ibrahim

Thank you Eric I appreciate your feedback !

I have changed you to full admin you can change everything on it I just want it to be the same as theme please thank you

Hello again,

I have not received any admin panel access. Can you please send them to our support email support@transvelo.freshdesk.com ? I will setup the theme like it is in the demo for you.

Thanks, Ibrahim

I was able to retrieve the password via password reset and have setup the theme for you. The theme is now set. Please take a look.

Should you have any questions or require assistance, please do not hesitate to ask. We are happy to help.

Thanks

Hello there,

Thank you for purchasing our theme and thank you for reaching us. Visual Composer is bundled with the theme and is distributed under “In-Stock License”. You will not be able to update the plugin directly. However the update is provided via the theme. We have submitted a theme update. Once approved you can update the theme and then update Visual Composer.

If you have any other questions, please do not hesitate to ask.

Thanks, Ibrahim

Oh thank you Appreciate it

Thank you very much I appreciate your feedback