392 comments found.
Hello, how can I disable the line “by admin and Posted date” that is visible to all new posts? thank you
Hello, please open a ticket for such request. https://freevision.ticksy.com Regards
ticket is open please check
How do I pull pages using the modern grid template? Is there a way to to do it via the page-modern-portfolio.php using a child theme? Can you provide support? I would like the exact same hover effects that did not come with the plugin demo content. Please advise soonest.
Okay, so I was able to find out how to import custom pages, posts and urls… How do I make the hover effects to be the same as your theme? This should have been included in the package since we expect that it is INCLUDED in the payment we made. I have expedited this issue to the Support Staff because I have not heard back from your team.
Base from the url above, to create different skins / hover effects would mean creating 3 – 4 skins and then assigning those skins in the EG settings? Or Should I create 4 different Essential Grids?
Hi, as I remember we’re in touch on your ticket. Thank you.
Please pick up my support questions! It is included in the theme!
how long does it take to get support? I submitted a ticket 2 days ago!
is there any support for this theme?
has anyone else had a problem with the menu not working on mobile devices? The seller support is non existent
Hello. Apologize for delay. May I have your ticket ID so I can check the condition right away. Regards
Hi, I would like to ask the following questions prior to purchasing your theme.
We’d like to inquire about the theme: http://rosie.freevision.me/themeswitcher/ (MAIN Demo) On the landing page, can we make the div “class owl-item” / fullscreen images and the collections (4 col) fit on one page? Can we show 1, 2, 3, or 4 columns?
We will only need the main slider plus the 4 columns in one page. Is that possible to configure?
Can we link those “columns” into multisites? Meaning: Column A on landing page -> Col A would serve as a site of a multisite network (with nav links to stories, podcasts, blog-A, testimonials) www.site.com/site-a/stories/post-name/ www.site.com/site-a/podcasts/post-name/ www.site.com/site-a/blog-a/blog-post/ www.site.com/site-a/testimonials/post-name
Column B on landing page -> Col B would serve as a site of a multisite network (with nav links to stories, podcasts, blog-B, testimonials) www.site.com/site-b/stories/post-name/ www.site.com/site-b/podcasts/post-name/ www.site.com/site-b/blog-b/blog-post/ www.site.com/site-b/testimonials/post-name
Would this involve custom permalinks or even categories per page / portal? Or creating just plain multi-site configuration?
Page maker / widget – does your theme include the ability to create page layouts? Is there a way we can create a page template using a drag and drop widget such as Avia Layout Builder?
Please advise soonest as we would like to make a decision. Thank you!
Hi,
Just wanted to follow up on the theme’s functions especially on the full screen images and collections – would it be possible to make them fit in one page without scrolling?
Hi, I didn’t get an answer to my ticket since October 28… Need your help for updating the theme, and fix an important issue for the blog (same issue on your demo, just after “Comment” field). Your theme is great but your support is definitely not responsive.. thanks in advance for you answer.
Hello,
We couldn’t check the message board for few days. There are no tickets waiting to be responded currently.
Kind regards.
I updated the last version of Rosie theme and now all my site has a big issue… please help me !!!! My ticket is still open…. Since almost 1 month I was waiting for your help specially about the update but didn’t have your help and now…it’s catastrophic. :/
569819
” fatal error call to undefined function vc_map_get_attributes() in homepage….. “
and impossible to update the new version of Visual Content Composer… I have 4.4.2 installed version. HELP ME PLEASE ! Thanks
Like you told me, I tryed to update it again but my website doesn’t work and since last friday it is “broken” and I can’t leave it like that as much time for my business partners… PLEASE HELP ME…. Thank you for your understanding
Hello, as I remember we have responded your ticket. Regards
Hello.
“Full Row Slider” page template seems to be broken in latest update with Visual Composer 4.8.1. Java problem ? Bullets and the rest of the page are not shown. Onlyt the first “slide” is shown. No scrollbars. No bullets. No appear animation (on image) maded in Visual composer (apear from center). Using latest 2.0 release. Do I need to open a ticket or this message is enough for you to check ? Thank you.
Further debug on my side show:
ReferenceError: fullPageParams is not defined anchors: fullPageParams.anchors.split(’,’),
rosie.js (ligne 385, col. 4)
Hello,
Do you have ticket for that issue? If no, please submit one and share more details.
Kind regards.
Can you look at my ticket?
https://freevision.ticksy.com/ticket/568385It’s been 2 week now and no reply. Your support is really going down hill. So disappointing given it’s is such an awesome theme,
Hello,
We couldn’t check the message board for few days. There are no tickets waiting to be responded currently.
Kind regards.
Hi there. Theme looks great. Does it come with PSDs for page design?
Hello, thanks for contacting us. No PSD file included. Sorry for that. May I ask which page you’re addressing?
Hi, great theme ! i just want to know if its possible to use an image as menu background. thanks in advance
Hello, thanks for contacting us. Sorry, that’s not possible however adding custom BG image on header is possible. Regards
You closed 2 of my tickets without responding #517899 #523772.
Hello? The lack of response is extremely unprofessional. These tickets were opened for over a month. I understand that there were problems, but you can’t just leave people hanging like this.
Hello,
That was an automatic action, we are responding back the tickets that got respond from the customer, thank you for your patience.
Kind regards.
FYI there is a vulnerable plugin bundled with this theme and I got mail hacked yesterday and my entire site was removed by our host. We installed no 3rd party plugins so you better get on this fast or your going to have a lot of unsatisfied customers.
Hello, sorry to hear that. Kindly inform you that we updated all our themes against this issue within 3 days since we got announcement from Envato. Rosie has been updated on 8 October 15. Please redownload the package and contact hosting administrator. They must have been backup your site. Regards
Good day, again our developers are saying the following plugins have extreme vulnerabilities can you confirm they have been updated?
/var/www/spiritek.com/wp-content/themes/rosie/images/zzz.zip: {HEX}php.base64.v23au.185.UNOFFICIAL FOUND /var/www/spiritek.com/wp-content/plugins/essential-grid/assets/dump78.php: {HEX}php.brute.bf1lic.187.UNOFFICIAL FOUND /var/www/spiritek.com/wp-content/plugins/pricetable/tpl/press25.php: {HEX}php.base64.v23au.185.UNOFFICIAL FOUND
Hello,
1 – There is no fize in our time named zzz.zip,
2 – Latest version of essentials grid plugin updated
3 – We would like to know what is exact problem on that plugin.
And, I can say, somehow your files are infected already, simply remove that plugins and files, and try a fresh install or a tool like SiteGuarding to know which files and where are infected.
http://freevision.ticksy.comKind regards.
Hi, Great theme!
Do you have any intention in adding RTL support to the theme? (right-to-left languages)
Hello,
Basic RTL support available, for perfection little customization might be required.
Kind regards.
I asked about woocommerce and why it wasn’t in the theme folder or installed despite its mentioned weeks ago and I still haven’t got a response I would dislike to leave a negative review since this is a decent theme but I’m pretty close.
sigh….
Hello, woocommerce isn’‘t bundled with the theme. You need to install it as a separate plugin. We just develop our themes woocommerce compatible. Thank you.
English is not my mother tongue so I’m not quite sure if I understood the item details correctly.
I’m very interested in the view ‘Stacked Gallery’. I understand that the example images in the scrolling ‘wheel’ are not part of the theme. But I’m not sure if the light grey ceiling with the lamps in it and the walls are part of the theme.
Thanks.
Hello,
That is a stock image, you can purchase the image to use on your own site to prevent any legal issues.
Image ID : shutterstock_109081133
Kind regards.
Hi,
okay, thanks a lot for the info!
You’re welcome!
Can you take a look at ticket 523772 please?
Really need help with ticket #543844. Gotta get rid of this /parallax-presentation from my URL and don’t know how.
Where can I find the demo content?
Please take a look http://doc.freevision.me/rosie/category/video-tutorials/
I saw how to import the dummy contents and followed the instructions but when I have finished the import and activated the homepage it is far from what the demo site looks. I specifically wanted to get the exact look of the Portfolio (Main Demo, http://rosie.freevision.me/sample-page/rosie4/) theme but it is quite far from the actual demo. In fact the font cant be found on the theme options itself.
Hello, have you imported essential grid’s dummy data as well? Dummy data has can be found in package. Regards
Yes. I used the data on the ALL folder.
Please open a ticket and state your case along with admin credentials so we may try to import it for you. Regards
can you please check Ticket #540726. tnx
Responded already
Tnx
Hi, I heard about your developer and hope the recovery is going well, but i was just wondering if you were still answering support tickets in your system as #522539 hasn’t been replied to for 3 weeks now. Thank you.
Hello,
Back already, responding all non responded tickets already.
Regards
Hi, hmmm i’m confused #522539 is still not replied to. Sorry to keep mentioning it.
Thank you.
