566 comments found.
Hi, I think that it’s very good template and builder. So, I purchase regular license yesterday. But I can’t using the builder. What can I do to use the builder. Always show the demo builder in my computer.
Hey there,
Thanks for purchasing Pivot!
You just need to open builder.html from the variant folder in the download package, you don’t need to open it from our website – that ones just for demo purposes 
I cant upload images.. Still i have uploaded them to both img folders, what do u suggest?
Hi, are you using Pivot locally? Pivot is designed to be used locally on your own PC. This could be the cause of your images not showing in Variant. You should put the images in the img folder, not the img folder inside the variant folder.
Hi, oh good to know! I had it on my server!
No worries 
Hi, I have purchased this theme some time back. However whenever I try to upload pages, the website doesn’t show any CSS or IMAGES. I have uploaded complete folders, trying deleting the variant and demo pages. But still nothing. My URL is www.braavos.in
Thank you.
Hey there,
I can see that your page is returning a number of 403 (Forbidden) errors, this means that the permissions on your files are not set so that everyone can read them. You’ll need to upload them again and ensure the permissions are set correctly.
Cheers, Craig
Hi, how can I make a header video not to loop? I tried putting “loop=0” and “loop=no” in the line that says <video autoplay=”” muted=”” loop=””> but it doesn’t seem to work. Any help? I posted this here ‘cause this template’s ticksy page is currently not available. Thanks!
hey there, just remove the loop attribute altogether
Perfect, thanks!
No worries
when we put a background photo , the photo is always grey . why is it like tat ? can we remove it ? how?
Hey there,
Yes you can, just place this rule in custom.css:
section:before,.background-image-holder:before{ display: none; }
Cheers, Craig
the code is not working . i still having greyscale. btw , the original custom.css is totally blank right ? as i see no coding inside custom.css . so i add this code into it . it doesnt seems to work , no matter in builder side nor normal sites.
kit
Hey there,
Yes custom.css will be blank, that’s for you to add any overriding style to. Would you mind opening a ticket at mediumrare.ticksy.com with a link to your site so I can take a closer look?
Thanks, Craig
Countdown not working on iPad!!! HUGE ISSUE!!! 
Not working also in Safari (Desktop computer).
SOLUTION
Wrong date format (not working with all browsers):
div class=”countdown” data-date=”2016, 01, 10”
Correct date format (works fine with all browsers):
div class=”countdown” data-date=”2016/01/10”
Hey there,
Thanks for updating with your solution
Craig
Hi there, great builder!
1. How can I change the images i.e. in the slideshows? I don’t see any option to change it when trying the builder. 2. Is there a preview button in the builder? So I can preview the page in a different browser..
Kind regards, Paul
Hey there Paul,
1. Just right-click then click ‘edit image’ to change the slide’s image.
2. You could open the builder in another browser to test. Or you could export your .variant file and then open the builder in the other browser. But what you see in the template (ie. the demo pages) is what you’re getting in the builder – it’s a completely live, congruent version of the output HTML.
Cheers, Craig
Sorry I posted in the wordpress version but I have html. How can I add a second video to the video slider – every time I try to add a 2nd source on the slider it replaces the first video and doesn’t add a second video?
Hello,
Please open a support ticket at mediumrare.ticksy.com and we’ll be able to help you over there.
James
Can you send me the PSDs at rsirengo@gmail.com?
Sending now
hello, quick pre-sales question, does the subscription system work?
If you are referring to newsletter list subscription then the answer is Yes. There is nothing included that will complete user subscriptions to your online service.
Hi, when opening on a mobile screen, the languages disappear, so users aren’t able to change language. How can I resolve this? Regards,
Hey there,
You’ll need to make the .utility-menu show on mobile:
@media all and(max-width: 767px){ .utility=menu{ display: block; } }
Cheers, Craig
Hi Craig, Ive tried to add to the theme.css the line of code you provided, under .utility-menu. Not working, then again I´m no wizard at css and html. I have very basic knowledge. I would very much appreciate if you tell me step by step exactly where do I insert this code. Thanks!
Hey there,
You can open a ticket at mediumrare.ticksy.com and we can provide support in more detail there
Hi, i send a ticket with regards the issue Im having, and havent heard yet. Any ideas as to when Ill receive an answer? regards
Ticket has been replied to on Monday
This theme has major issues with the logo sizing. One minute the logo is small, the next it is tiny. Never mind a medium or large logo. How the hell do I make the logo larger. In your previous comments you say edit theme.css. Where?
What are you talking about Willis? Just fix the theme.
Hi Cameron,
You can set the max-height of your logo in custom.css, it’s slightly different for everyone’s logo as most logos are different sized. The javascript approximates the size of the logo but this can be set in stone in your custom.css file.
Also, are you requesting support here or just making a general comment as you are not appearing as a purchaser.
Thanks, Craig
I’m having the same issue as MHWK above, but the solution doesn’t make sense. What am I adding to the end? This is my feed name div class=”instafeed” data-user-name=”fishbone33”
To make Instafeed search and find the correct user feed, we have found that the way is to add an underscore to the end of the data attribute – so in your case it would be data-user-name=”fishbone33_”
James
There we go. Thanks for the quick response!
No worries
Hi
Is there any way you can update this template so that variant can give us a form that has more than just a text box and a text area?
What about radio groups, check boxes and drop down menus? Is there any way you can write an update to the CSS file and shoot that out as an update? I would love to see a form that does not use the rounded corners.
Also, I still am requesting some options for lists like you have in Foundry.
—-—-—-—
IF THIS IS NOT POSSIBLE, if I purchase Foundry, would I be able to take the CSS for the form and lists and add that to the CSS of Pivot and expect it to work or would there be too many conflicts in your opinion?
I still plan on purchasing Foundry as commented above, but I have done so much work on this site using Pivot and I would like to finish it out. The form is just really lacking unfortunately.
Thanks for a reply
(not sure why that is showing up so large, sorry!) haha
Pivot will be receiving a major update in the coming weeks to address issues like this, but it is a lot of work and we can’t give an exact date at this time. Transplanting css from one template to another is one way to do it, and would get you most of the way. Please note also that there are scripts and other markup required in the Foundry checkboxes/radio buttons to achieve the effects that they have.
If you go down this route and need some help, please don’t hesitate to open a ticket at mediumrare.ticksy.com and we’ll be able to help
James
Hello! This is very usefull tool. But what about integration, i mean how it will be look on site? Can you tell about installing and using after installing? How can I export css and javascript with html?
Hey there,
The builder exports HTML, then you place those files in the template directory (which connects to all relevant CSS, JS files) so you never need to export any CSS or JS, just HTML files.
Once you’ve done that, you upload your files to a server using an FTP client as you would with any other HTML template or static site.
Cheers, Craig
Hi…. I would like to know if theres a fullscreen video header option in your package… something like in the MAKE teamplate…
thanks
Hey there,
Not by default but you could achieve this using some extra CSS
Please, as I have a directory with web site html files of a web site done with Variant. After few months I need make few changes at websites. I’m trying to import it from a zip file but it say there’s a syntax error. I zip the file simply using 7-zip. Maybe it needs a particular procedure? Thanks
Hey there,
Are you trying to import your .variant files? The builder can’t import pure HTML, that’s why it exports in both .html format and .variant format, so you can import the .variant later on to make new changes.
Thanks, Craig
^^^
Dang dude, you could have mentioned that theme when I asked about the lists (numbered and unordered) – that theme has lists! I guess I will be purchasing both since I have already used Pivot. Grrrr!
Hey there,
We tend to shy away from pushing customers toward other products once they’ve purchased one as we don’t want to come off as appearing like we’re trying to ‘extract cash’ from them. You can always request a refund from Envato for Pivot and then purchase Foundry if you feel it’s better suited to your purpose. Unofrtunately we can’t initiate this process from our side as they handle all the payments on Themeforest.
Cheers, Craig
No refund necessary. I will be happy to purchase Foundry in addition to Pivot. I still hope you update Pivot to include some ordered and unordered lists. Either way, well worth the money. Thanks
No worries, thanks for your understanding
1. How to edit the full width map to a specific address, or a specific embedded URL like street view URL?
because I noticed these guys got the same builder you have, almost everything is the same, except they have man features inside their builder. For example change the style, add MAPS API key, add map address. But they does not have option to add iframe code to add something like street view HTML iframe code, so how can this be done in yours
As you are the same company who developed the Foundry and Pivot themes, my questions here are: 1. Why you are selling the same theme with same price but in different name? 2. What are the differences between the two themes? 3. Can you I replace the Pivot theme with the foundry these, as I am having difficulties managing the Pivot as explained before, while the Foundry is already manageable.
Hi there,
1. They are different designs, so while some of their features are similar, their visual design is very different.
2. As above
3. You could request a refund but you’ll need to contact Envato as they handle all the payments (we can’t issue refunds from our side unfortunately)
Cheers, Craig
1. Can you please list for me the differences, as I could not see any except the foundry got better features than the pivot. This is really misleading to do 2 theme with that are almost the same. 2. I do not need refunds, you can just replace the pivot order and send me foundry instead. 3. You did not answer my main question: How to edit the pivot full width map to load a specific address (which is normal feature), or a specific embedded URL like street view URL or API ID? similar to the one in Foundry?
1. The visual design is different – that in itself is enough to warrant it being a different item. Fonts are different, colours are different, demos are completely different. It’s not misleading, it offers customers choice over which look they prefer.
2. There is no function to achieve this for authors unfortunately, therefore you would need to initiate a refund with Envato if you wanted to swap the items
3. Pivot does not have the API feature yet, it’s going to be updated. To achieve the street view url you can grab that from Google when you click the ‘share and embed’ on a map, it will give you the relevant iframe code that you can paste into your page
Cheers, Craig
still you did not answer my main question,
How to edit the pivot full width map to load a specific address (which is normal feature), as there is no place like the foundry to add my own address
In Pivot you’ll need to paste the actual iframe code (not just type in the address) that you get from maps.google.com
Where can I paste that code, can u please be specific
Pivot does not support Google Maps API enabled maps at this time. You are restricted to using iframe maps in Pivot. Please use one of the maps examples provided in the template files to see where you need to paste the map. You can see an example in contact-2.html.
Please open a ticket at mediumrare.ticksy.com if you require more detailed assistance.
I have looked through the Pivot and Variant documentats, the external support forum as well as the comments here and cannot find anything that explains working with the video component. I have used both the inline embedded and linked video options and neither is working. Can you please provide a link to some sort of documentation that might explain why I am having trouble with the video component? Thanks in advance.
Hey there,
Would you mind opening a ticket at mediumrare.ticksy.com with a link to your site so we can get a better understanding of the issue? Generally you’ll just need to paste the iframe from your content provider in and it should work.
Cheers, Craig
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