181 comments found.
Hi, I updated to the newest version but my top main navigation won’t appear even after I specified it in the menu options and theme options. Please help. Thanks!
Hello, please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you
I saw in the “live preview” in the about us pages are present infographic elements. Are these also present in the theme and customizable?
Hello, thank you for your interest in our theme. Skills elements will be available for you and fully customizable. Here you may find some information how this shortcode is working: http://grecko.themerex.net/doc/#sc_skills Best regards.
Thank you very much!
You are welcome!
Does the Visual Composer plug-in need to remain active with this theme?
Hello, Visual Composer plug-in should be active if you are using it. You may deactivate it and add elements using shortcodes. Feel free to contact our support operator once you get questions. Best regards.
Great, thanks. Also, Is Grecko compatible with WP 4.3? I need to do updates to the site. Thanks
Hello, Grecko theme latest version 3.7 is compatible with Wordpress 4.3 and Visual Composer 4.7 Feel free to contact support operator once you have any questions. Thank you!
Hi,
Very good theme 
I’ve noticed one issue: on video background homepage horizontal scroll bar appears. You can check the site here: http://kpi.happytesting.co.uk/
How can we fix that?
Thanks.
Hi webhappy! Thank you for your comment! Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hello, how can I get 2 sidebar layouts? I want to have 2 sidebar in left and right.
Thank you
Hello,
Unfortunately our theme does not have 2 sidebar layouts. In order to add that you will need to customize theme files.
Thank you
I can upgrade to the latest version of visual composer since I have bought it.
Hi,
Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Best.
The WPBakery Visual Composer plug-in that comes with the theme that I purchased from you is outdated and not being updated. What do you recommend?
if I update my navigation rather than not zixhtbaar next to my logo. When I set the navigation is centered, then the sub-pages are not visible. What should I do to change this
Hi there,
What do you mean by ‘zixhtbaar’, please clarify?
All the best,
ThemeRex team.
if I update the them. my navigation rather than not visible next to my logo. When I set the navigation centered, then the sub-pages are not visible and clickable. What should I do to change this
I see. Please refer this issue to our ticket system.
All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hi,
How do I enable custom slider on page by using visual composer? I just need one slider using visual composer.
I tried, but it happened to show 2 sliders, one is full and another one is my custom slider using visual composer.
How do I remove the preloaded on page when I choose enable slider?
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi.This template have RTL Support ?
Hi, Unfortunately, we cannot help you with this.
Hi, I have problems with version 2.9. In woocommerce, the cuantity field +/- appear in corner of product image. And in checkout don’t appear. It`s impossible to increase or decrease the number of products. You can see de bug in url http://crp.amunidex.com/producto/camiseta-dicen-que-la-bebida-mata/ for example. The woocommerce version is 2.3.7 and the Wordpress v 4.1.1 What can I do?? Thanks
Hi, Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Ok, thanks!! I didn’t know which was the way. Could you delete my comment?? I will contact you via ticket. Thanks and sorry!!
welcome and n.p. ))
still can not use the option to hide content SEE ATTACHED PICTURE http://www.screencast.com/t/z8bewEtkiO
please I need to know if it was updated this request.
Hi,
Sorry for keeping you waiting. The developers promise to add this feature in one of the next updates. However, due to the fact that it was already implemented into the Visual composer and nobody but you were interested in this issue, this task had a low priority and adding this parameter was slightly delayed.
Thank you for patience.
Hi,
I’ve recently bought this theme and it looks good. However I find that the documentation isn’t up-to-date which makes it really hard to setup the front page using the different sliders and the Theme Options.
Any idea on when the documentation will be updated ?
Kind regards
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi!
Your theme looks great, I may want to use it for a community I am starting. I read that you have Buddypress and bbpress support. Do you have a environment where I could see the theme implemented with buddypress ?
I’d like to see it in detail if possible.
Thanks in advance.
Hi,
The fact that our theme is really compatible with these plugins. But It only means that bbPress and BuddyPress will work with our theme without errors. You still need to style pages of these plugins. Also, we have no demo pages that demonstrate these plug-ins work with our theme.
Thanks
Your http://themerex.ticksy.com support site isn’t working.
Please, accept our apology for problems with the ticket system. Unfortunately, it happes due to reasons that don’t depend on us. These are problems with ticksy.com platform. Hopefully, we will resolve the issue in the nearest future. For now, we will asnwer all your questions in comments or via email.
Hi:
how do I make the menu and top bar full width, while the content area is boxed?
Is this possible with the theme settings?
Hi,
No it is not possible via Theme options, but you can use shortcode trx_content http://grecko.themerex.net/doc/#sc_content to create a block for contents (limited by width) on Fullscreen pages.
Thanks
Pleaae, make this theme Woocommerce 2.3.5 compatible. The quantity field of each product gets distorted when I upgrade woocommerce to the latest version. Thanks.
Hello,
To fix that you need add this CSS rule to the Theme options -> General -> Your CSS code:
.woocommerce .quantity input.qty, .woocommerce #content .quantity input.qty, .woocommerce-page .quantity input.qty, .woocommerce-page #content .quantity input.qty { position: relative; border-left-width: 1px; }
Thank you
Yes I see, but this page has no achor links at the front page which are for the onepage frontpage needed (example: #nextpage) for scroling on that homepage. Is this also available in two different languages? If yes, I bought this theme, please answer as fast as you can, iI was looking since last friday for a theme with this function.
KInd regards
Yes, the Homepage with “one page” navigation is also can be available in two or more languages.
Hi,
I just want to know if this great theme can handle also the startpage (as a parallax OnePage) in 2 different languages. It means that I need the startpage as onepage in 2 languages. The fact that this theme is (can) working with wpml did only mean that the normal pages and articles can use in different languages, this is what I find out. Am I right? For normal multi language pages I was useing before qtrans.
Kind regards!
Hello,
Yes, our theme is compatible with WPML. Using WPML you can create a numerous copies of your pages and articles in the different languages.
Thank you
I mean NOT the normal pages and articles, I know this is not a problem in any Theme.
I mean THE FRONT PAGE, ONEPAGE, Home Page, Start page of the Wordpress installation like in the Preview. THIS START PAGE I want to have in 2 languages, did you understand what I mean?
Kind regards
Yes, you can have Homepage (start page, front page etc.) in the 2 different languages. Please see example: http://www.edipguler.com/ Example of the onepage Homepage you can see here: http://grecko.themerex.net/homepage-one-page-navigation
Hi, where do I edit the favicon? I’ve looked through the CMS/theme options and can not find it. Sorry.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks
