3572 comments found.
Where can I edit the way the store looks and feels? Particularly, I want to make the categories not all caps (Which its doing by default) and I want to change the color of the category frame.
Hi yahidconsulting,
Can you please add the code below to Custom CSS
.shop .products .product-category a h3, .woocommerce .products .product-category a h3 {
text-transform: capitalize !important;
background-color: #777 !important;
}
— just change 777 to your favorite color 
Kind Regards,
—Ylli
Hi there, thanks so much, you guys have been very helpful! More questions: can I change the style of top right link? I want make it bigger font and bold. ideally show the FREE QUOTE as a green button.
Hi there,
Add this to the Custom CSS:
li#menu-item-171 {
background: green;
padding: 0px 10px;
}
li#menu-item-171 a {
color: #FFF !important;
}
Kind Regards,
Art
Hi. ? have many problem with thie theme. My site: fiksbook.com 1. Cannot upload images more than 100kb 2. I translated content into azerbaijani/ But after wordpress update my translation was dissapeared. I returned to 4.3.1, but translation didnt return.
Thanks!
Hi there,
1. Contact your hosting company regarding this, they will need to increase your site limits.
2. How did you translate the site? If you are using a translation plugin such as Loco Translate then the translation won’t be deleted, just make sure not to edit the theme files or use the child theme because you will loose all the modifications always.
Kind Regards,
Art
How do I change the Monetary Symbol to Philippine Peso?
Hi djchrismyk,
Just go to WP Dashboard > WooCommerce > Settings > General > Currency Options
Kind Regards,
—Ylli
We have the problem that we get a mixed content error message when switching to ssl.
These contents are the problem:
http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/dhl.png http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/visa.png http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/paypal.png http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/mastercard.pngHow can we change this to local path?
Hi pierrejochem ,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
hi i got your site in 9 of November. but i cant install the Visual Composer plugin. So can you help me to do that please
Hi nuwanj,
To install Visual Composer plugin just go to WP Dashboard > Appearance > Install Plugins
Kind Regards,
—Ylli
Hi
Thanks for the speedy reply. Yes I did that. But it wont let me install.
Thanks Nuwan
Hi Nuwan,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
When I try to install Demo Data, I don´t get the Download Media Files button, instead I get :
Directive Priority Least Suggested Value Current Value memory_limit High 64M 256M max_execution_time Medium 180 50000
I wonder If you could advise me what to do…. Thank you very much … it is taking me ages to start…and your demo is very clear…I don´t know what is wrong…
Thak you Ylli I saw the answer in the other previous post!!
Hi alitebar,
Glad to hear that, if you need any help, please just reply on that thread.
I will close this thread now.
Kind Regards,
—Ylli
Hello, I can´t upload your theme (aurum.zip) using wordpress desktop. I get a mesage saying:
Error, Are you sure you want to do this? Please, try again…
Hi alitebar,
Most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 9.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.
There two ways to solve this problem.
1— You can either get your web host to increase your PHP limits.
2—You can upload your theme via an FTP client.
Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 32M
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to write us
Kind Regards,
—Ylli
Hi good day i have some questions about the theme. the first is about the store i have my products on another page called kiting wich is a store, and i want to link my products in my wordpress page to there how can i do this? or it couldn’t . th second can i make to a picture the zoom of the products area assuming i want to simulate the Store
Hi ivan133
1. This is possible, if you want to link products to next store, then create “External” product type.
Read about how to create External Products here:
https://docs.woothemes.com/document/managing-products/#section-72. Zoom/image magnifier is supported for the theme as demonstrated here:
http://themes.laborator.co/aurum/fashion/product/paul-smith/Just hover to the image and it will be zoomed.
To activate this option go to Theme Options > Shop Settings:
http://drops.laborator.co/16MSoHopefully this will help you.
Kind regards
Arlind
Hi there, 1. I have a sidebar issue. I created a request for quote form with with plugins, and seems that the right sidebar is not shown on the right side as it should be, but shown below the request form. http://ashtrayscanada.com/request-a-quote/
2. how can I reduce the gap between the header (headline, navigation and the line)?
3. what is the right size and resolution for the image in layerslider? ashtrayscanada.com/ for example, if my image resolution is 110 and size is 10by5 cm, it fit the screen but the picture is so blur, if i set a higher resolution or bigger size, it won’t show the whole picture but part of the image instead.
Highly appreciate if you help me solve these problems. Thanks.
regarding the first question, you must add a product in the quote list then you can see my issue. there is no problem when the quote list is empty because the form is not there.
Hi melissazhang,
1—I’ve discovered the issue and found out that there is a HTML error in the code of “Request quote” plugin, see this screenshot: http://drops.laborator.co/1eCQacYou must contact plugin developer and ask to fix this issue. It is generating an extra open/closing tag or missing it from adding thats why it breaks the page structure.
2— Can you please add the code below to Custom CSS
header.site-header .header-menu .logo a {
padding: 20px 0 !important;
}
3— I think that the best size would be 1080px width, but this is just assuming because we don’t give support for third party plugins, as we can’t answer you on the best way possible.
Here you can find Layer Slider Documentation.
Arlind
we updated everything on the website and the blog post still wont show smaller. There is a problem with the visual composer is image height. Its rendering a longer image height how can we fix this. Thank you
avaspromise.com
Hi
If you have changed the height of blog posts, then you need to regenerate Thumbnails, so for this install Regenerate Thumbnails from plugins page and then finish the process. Images will be fit to specified dimensions.
Arlind
Hi featured images on my product pages do not display anymore http://skyauthentic.com/product/abc-cool-blue/
Hi ojehomon
This happens because you have installed YITH Magnifier Plugin.
Our theme does not support this plugin, instead we have implemented our own magnifier plugin which can be activated in Theme Options > Shop Settings:
http://drops.laborator.co/16MSoWhen you deactivate YITH Magnifier plugin featured image will work fine again.
Arlind
Hello there! We purchased the Aurum-minimalist shopping theme and are having a few issues we wanted to possibly get your help with.
The site can be seen at www.PhysiqueTea.com
1) We have PayPal Pro as a payment processor and although the payment goes through only once in PayPal, it shows up as multiple orders (the same exact order 6, 7 or 8 times) in the WooCommerce Dashboard. We contacted WooCommerce Support and this is what they told us:
Danny Santoro (WooThemes) Nov 10, 21:17
Hi ASTI,
Thank you for contacting WooThemes! I’m happy to help you with this. I apologize for the delay – we’ve got a significant backlog and I’m just now getting to your issue.
Can you please ensure you are using the latest version of all of your extensions? You can find if you have any out-of-date by going to the WooCommerce > System Status report. We recently updated to WooCommerce 2.4.10, which may help.
Typically issues like this may be caused by either a conflict with your theme or with another plugin. How we usually address this type of issue is to have you temporarily switch back to the WordPress Twenty Twelve Theme and disable all plugins except for WooCommerce (and the trouble plugin). If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.
In particular, I see you have a number of Template Overrides which can be seen here:
aurum/woocommerce/archive-product.php aurum/woocommerce/cart/cart-empty.php aurum/woocommerce/cart/cart-shipping.php aurum/woocommerce/cart/cart.php aurum/woocommerce/cart/cross-sells.php aurum/woocommerce/cart/shipping-calculator.php aurum/woocommerce/checkout/form-billing.php aurum/woocommerce/checkout/form-checkout.php aurum/woocommerce/checkout/form-login.php aurum/woocommerce/checkout/form-shipping.php aurum/woocommerce/checkout/review-order.php aurum/woocommerce/checkout/thankyou.php aurum/woocommerce/content-product.php aurum/woocommerce/content-product_cat.php aurum/woocommerce/content-single-product.php aurum-child/woocommerce/emails/customer-new-account.php aurum/woocommerce/global/form-login.php aurum/woocommerce/global/wrapper-end.php aurum/woocommerce/global/wrapper-start.php aurum/woocommerce/loop/add-to-cart.php aurum/woocommerce/loop/loop-end.php aurum/woocommerce/loop/loop-start.php aurum/woocommerce/loop/no-products-found.php aurum/woocommerce/loop/orderby.php aurum/woocommerce/loop/pagination.php aurum/woocommerce/loop/price.php aurum/woocommerce/loop/rating.php aurum/woocommerce/loop/result-count.php aurum/woocommerce/loop/sale-flash.php aurum/woocommerce/myaccount/form-edit-account.php aurum/woocommerce/myaccount/form-edit-address.php aurum/woocommerce/myaccount/form-login.php aurum/woocommerce/myaccount/form-lost-password.php aurum/woocommerce/myaccount/my-account.php aurum/woocommerce/myaccount/my-address.php aurum/woocommerce/myaccount/my-downloads.php aurum/woocommerce/myaccount/my-orders.php aurum/woocommerce/myaccount/view-order.php aurum/woocommerce/order/form-tracking.php aurum/woocommerce/order/order-details-customer.php aurum/woocommerce/order/order-details-item.php aurum/woocommerce/order/order-details.php aurum/woocommerce/order/tracking.php aurum/woocommerce/single-product/add-to-cart/grouped.php aurum/woocommerce/single-product/add-to-cart/variable.php aurum/woocommerce/single-product/meta.php aurum/woocommerce/single-product/price.php aurum/woocommerce/single-product/product-image.php aurum/woocommerce/single-product/product-thumbnails.php aurum/woocommerce/single-product/rating.php aurum/woocommerce/single-product/review.php aurum/woocommerce/single-product/sale-flash.php aurum/woocommerce/single-product/tabs/additional-information.php aurum/woocommerce/single-product/tabs/description.php aurum/woocommerce/single-product/tabs/tabs.php aurum/woocommerce/single-product/title.php aurum/woocommerce/single-product-reviews.php aurum/woocommerce/single-product.php
They won’t look at it until we’ve resolved all of these and recommended we reach out to the theme developer.
2) Is there a way to make the thumbnails for the product photos not cut off or crop the photo but just shrink it to fit? We have changed photo sizes already in settings and regenerated thumbnails according to the theme size with no such luck.
Thank you very much – nice theme btw – have enjoyed working with it so far!
Hi Spuddly,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
I bought the theme and I thought it was under this account. I cannot find that I have another account. I have bought many other products with you so I am a real customer. How can I find another account that this might have been purchased under?
Hi Spuddly,
We are sorry but we don’t see your “Purchased” badge next to your name.
If you have bought our theme with this username then please contact envato.
Thank you for your understanding.
Kind Regards,
—Ylli
HI, I cannot find where else I would have bought this. How can I contact support? I obviously have the theme if you look at my website.
Last week you changed the image size of the thumbnails of the products in the shop of my site, which was perfect; I now have the same problem with the image sizes on the productcategory page. I’d like them to be all the same size and not cropped?
And how do I change the colors of the red banners when you order something and you forget to fill in your name, or you didn’t check the terms-box? They all are red and I’d like all of them to be another color.
Same goes for the green banners . So I’d like all banners in the same color. Sorry for my three comments in a row; i keep discovering new banners!
Hi Clautje1967,
Can you please add the code below to Custom CSS
.woocommerce-error.woocommerce-error, .woocommerce-info.woocommerce-error, .woocommerce-message.woocommerce-error {
background-color: #0fbd71 !important;
-moz-box-shadow: 0 0 0 6px #0fbd71 !important;
-webkit-box-shadow: 0 0 0 6px #0fbd71 !important;
box-shadow: 0 0 0 6px #0fbd71 !important;
}
.woocommerce-error, .woocommerce-info, .woocommerce-message {
background-color: #0fbd71 !Important;
-moz-box-shadow: 0 0 0 6px #0fbd71 !Important;
-webkit-box-shadow: 0 0 0 6px #0fbd71 !Important;
box-shadow: 0 0 0 6px #0fbd71 !Important;
}
-then change #0fbd71 to your favorite color.
Kind Regards,
—Ylli
Thanks! Worked like a charm! And the green confirmation banner after ordering, do you have a code for that?
Hi Clautje1967,
Can you please add the code below to Custom CSS
.woocommerce-message {
background-color: #0fbd71 !Important;
-moz-box-shadow: 0 0 0 6px #0fbd71 !Important;
-webkit-box-shadow: 0 0 0 6px #0fbd71 !Important;
box-shadow: 0 0 0 6px #0fbd71 !Important;
}
Kind Regards,
—Ylli
Perfect, thankyou!
Hi Clautje1967,
Glad to hear that
Kind Regards,
—Ylli
Hi,
Got a question about the set up of our template. We actually kinda finished the whole homepage, but suddenly a ‘Home’ header and a ‘sort by-filter’ popped up. Also, 3 of our products were included at the bottom of the home page, without us doing anything. These elements are also not shown in the ‘Page’ section, so they sort of magically appeared on our Home page, but we would like to get rid of them.
Could you help us?
Hi there,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
www.deuxamsterdam.com
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, can I hide the wishlist button in the product page? Thanks.
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
Hi Laborator Team,
I need some help with the use of my API key. Is it correct that I need the API key for automatic updates of the theme?
Further, I can’t find the tab “envato toolkit” to fill in my API key and username. There is a notification that I need to update the Envato Wordpress Toolkit, but when I try to do this it is not working.
How should I do this?
Thanks.
Kind regards,
Bas
Hi Bas
The Envato Toolkit helps you to update the theme with no hassle, so you need to install that plugin and activate first.
To install/activate the plugin go to Appearance > Install Plugins, then choose Envato Toolkit from the list, after you install that plugin, please activate (see screenshot: http://drops.laborator.co/163Nr ).
Then access Envato Toolkit from the admin menu:
http://drops.laborator.co/w4UVTo generate API key here is shown the page:
http://drops.laborator.co/1aR3UAfter you set up the API key and username, you will see Themes tab in Envato Toolkit page. From there you can update the theme.
Arlind
I would like to know, why cannot upload a logo on theme options to replace the default one, there is an error advice, hope you can help me out.
http://iniciativa.co/enviartheme.pngHi there,
You are using an old version of our theme (2.5) and the latest version for the moment is (2.6), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
P.S: We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
Kind Regards,
Art
Hi jobeca
There might be an issue in Ajax part of the theme, so I need to investigate this issue by myself, can you send us your WP credentials in our email and then I can give you a proper answer/fix to this issue.
To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
Arlind
Hi Laborator team!
I have a question about categories which are displayed under product title. I segregated my products in all different categories and child categories – it’s pretty a lot of them (one product have sometimes 3 or 4 categories). That’s why cannot display them under, when I’m trying
display: none
or
visibility: hidden
Unfortunately price is disappearing as well… I manage to hide it on home page but not on the shop page 
http://madebyhand.be/wp-content/uploads/2015/11/Screen-Shot-2015-11-10-at-9.20.53-PM.jpg
What I would really like to do is to display for example ‘tags’ instead of those categories, then i can choose myself what i would be displayed… or for example 5 words from the description text… is it possible in any way? And how to eventually hide it totally but make price displaying properly.
Hope you can help
Kind Regards, Maria
please check: http://www.madebyhand.be
Hi Maria
I think you can achieve this with just small customization:
wp-content/themes/aurum/woocommerce/content-product.php on line 179 change this code:
<?php the_terms($id, 'product_cat'); ?>
to this one:
<?php the_terms($id, 'product_tag'); ?>
This will display product tags only. If you want to not display anything, then simply delete that code block:
<?php if(get_data('shop_product_category_listing')): ?>
<span class="product-terms">
<?php the_terms($id, 'product_cat'); ?>
</span>
<?php endif; ?>
Best regards
Arlind
Great thanks a lot!
And how to do the same for single product. I just want to delete category section: http://madebyhand.be/wp-content/uploads/2015/11/Screen-Shot-2015-11-19-at-6.21.42-PM.jpgI made it work via css ( I cannot edit or delete last post anymore so just skip it).
Thanks again for all your help!
Hey Ylii, i already rate your theme some time ago
Many thanks
I could use some help with two issues:
1. The product thumbnails won’t resize – https://blueskylingerie.com/shop/bobi-usa-light-weight-hi-lo-tank/. I have tried changing the thumbnail size in Woocommerce settings, then regenerating thumbnails (plugin) to no effect. The top and bottom are getting cut off. I have tried making the ratio more and more extreme but to no effect, width is fine but height isn’t enough to show entire thumbnail image. When I look at the thumbnails in Chrome Devtools, the original image width and height is 555×710 (default) even though I changed the product image size to 596×900 in Aurum Theme Options.
2. On the product page the “out of stock” badge isn’t showing up – https://blueskylingerie.com/shop/bobi-usa-light-weight-hi-lo-tank/ – choose size “S” as that size is out of stock. I have tried playing around with lots of different variation settings, but it won’t show. The “sale” badge will show, but not out of stock badge. The out of stock notifications is turned on in Woocommerce, and when I choose the variation that is out of stock is says below the variation selection area “out of stock”. So it’s working, but no badge is showing.
Could really use your help.
Thanks, Zach Miller.
Hi Zach,
1. Then the best would be just to get the original image size and it won’t be cropped.
2. It won’t show as a badge over the image, it will only show below the description.
Kind Regards,
Art
1. By “get” the original image, what exactly do you mean? My product photography is portrait size, when I left the original size, 555×710, my main product images were getting cropped. Is there no way I can force the product thumbnails to resize to my specs?
2. Why did you remove the out of stock badge but keep the sale badge? I actually really liked the out of stock badge in the Aurum demo and think it adds to UX. Can you give me the code and file where to put it? I am happy to customize a bit, I am comfortable with editing PHP files.
Thanks Art.
Hi there,
1. I mean you will get the original image ratio but sized down to a smaller size, this way it won’t be cropped.
2. The out of stock will show but it won’t show on a variable product when selecting it from the dropdown, I hope I am being clear with this.
Kind Regards,
Art
I reverted to the original image sizes, used regenerate thumbnails, then tried my preferred sizes again and regenerated again…fixed the issue with thumbnail sizes…not sure why that didn’t work the first time.
As for the badge, too bad. I was hoping it was available for variable products as well. Is there no way I can enable it myself by tweaking some files? If you give me a little direction I am interested in giving it a try.
Thanks for your replies.
Hi there,
It is available for simple products and for variable products if all of them are not in the stock, but it won’t change on real-time and show the “Out of stock” ribbon. That’s why it won’t work.
Kind Regards,
Art
Ah yes, that makes sense. Thanks for your assistance.
You’re welcome
