107 comments found.
Please beware – if you are an unexperienced wordpress developer – you will have pain in ass setting this up.
This template seller and template is absolutely the worst purchase I have ever made on ThemeForest, template has many bugs and unfinished stuff. Support takes a week to respond just to tell you to reinstall wordpress and their English is so bad you don’t know what they are asking.
Hi Branislav Valko,
We promise our customers that we will always try to improve our product. We are so sorry to see that you have experienced a bad situation according to your video attached in your ticket number 1793 – this is also the first time we met this kind of issue.
We apologize for the late response on the ticket because your supporter were having a short holiday last week. This will not happen again.
I see that you say you will do it by your own. It’s great. However, if you need further assistance, please let us know, we will ask for more develop staffs to come and solve your issues.
Our develop staffs are awesome in their own skill, unfortunately, maybe their language skill doesn’t meet your requirement, we will also improve this in near future.
Last but not least, we appreciate any comment from our customers. They are an important part of our successful story. So don’t be hesitate to submit a support ticket if you need help.
Thanks & Best Regards, ThemeMove Team.
No phone or email blocks in the header after import. Skin 1 shows ugly 3-line menu. What I need to do with this crap to make it work?
Hi @Sortafreel,
Please submit a support ticket here: http://support.thememove.com/ and our staffs will solve these issues.
Best Regards, ThemeMove Team.
Theme isnt working with Wp Rocket, submitted support ticket, sortafreel@yandex.com. Waiting for a miracle 
Hi Sortafreel,
Thanks for your ticket. We’ll reply you within today.
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge 
You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Thanks & Best Regards, ThemeMove
Hi,
I want to create a child-theme for my custom css but when I create this child-theme, it’s not recognized.
So I want to know if there is possibility to creat the child-theme.
Thank you in advance.
Hi @IKADIA,
Thanks for your purchasing, please kindly submit a support ticket in support system here: http://support.thememove.com/ and our support staffs will follow & solve this issue.
Best Regards, ThemeMove Team.
Hi – the option for sticky menu does not seem to work. Otherwise great theme
Hi @renejust,
Thanks for your purchasing with WoodWorker. If you have any issue in installing-related, please kindly submit a support ticket here: http://support.thememove.com/ And our staff will help you to solve any issue.
Best Regards, ThemeMove Team.
Hi Team,
do you have language support including in the theme or the plugins? Looking for an easy way to translate buttons, comment fields e.g. into German.
Thanks
Hi @dduck,
WoodWorker supports WPML – that’s why we ensure you can build a multilanguage website with it. And German is one of WPML’s language, indeed.
Best Regards, ThemeMove Team.
the blog page of my site does not display the post as “modern blog”.
And in the home of my site does not display the “recent post”.
I am using the short code recommended by the subject, but to no avail.
What is the possible cause?
Awaiting return.
Sorry my bad English.
Hi @virtualsociality,
After purchasing WoodWorker, one of your great right is backed by an enthusiastic support team. Take your right here: http://support.thememove.com/ and tell us what’s your problem with admin & web info, our team will response you asap.
Best Regards, ThemeMove Team.
Hi,
Are you considering to integrate Woocommerce in WoodWorker in future updates? That would be great.
Thanks a lot
Hi @Cioka,
That’s great to have the same mind 
We have a plan to integrate WooCommerce in the next update version.
Please wait
Cheers, ThemeMove Team.
Hi @Rukcs,
We got your ticket. For the faster assistance, please kindly provide the admin & FTP information.
Thanks & Best Regards, ThemeMove Team.
Hi Why in Contact Us page not showing google map only label?
And on Menu Style2 not show Button Quick Quote
Hi @oddessit,
Please kindly submit a support ticket here: http://support.thememove.com/ our staffs will solve this issue.
Thanks & Best Regards, ThemeMove Team.
long answers your technical support)
Hi @oddessit,
Have you submit a support ticket? Please tell us ticket number, we will check it for you right now.
Best Regards, ThemeMove Team.
Hello, I tried to import demo data (all) but after waiting more than one hour still nothing is being imported. Thanks in advance!
Hi @dvanotterdijk,
Please kindly submit a support ticket here http://support.thememove.com/ our staffs will check this issue and solve it for you.
Best Regards, ThemeMove Team
Hi,
First of all, congrats for the theme and good luck with sales.
I would like to know if it would be possible to add an image as a background image in the block of the header where the logo is situated in every kind of demo.
See here https://dl.dropboxusercontent.com/u/19232228/BG-IMAGE-IN-HEADER.png
Thanks a lot
Hi again, I have finally bought your theme and open several tickets in your support forum.
What is the response time of this service?
Thanks
Hi @Cioka,
Our staffs are checking all of you tickets, thanks for your prompt response. After 1-2 working day, our staff will reply to you.
Thanks & Best Regards,
ThemeMove Team.
How install demo data?
issue resolved
Hi @oddessit,
Thanks & Have a nice day!
ThemeMove Team.
Hi, really nice theme,
I have just a little presale question, is there .po .mo files include ? I’m french and I need a theme wich can be fully translated (without wpml )
Thanks
Hi @cinga,
We have both .po & .mo files. Don’t be hesitate to buy
Regards, ThemeMove
Hi, When i try to import ALL demo content, i have to wait 1 hour and nothing is imported. If i try to import only revolution slider content, the import works. Is there anything special? I have read the documentation.
Regards
Hi @milov,
Thanks for your purchasing, Please kindly submit a support ticket here: http://support.thememove.com/support/signup Then our tech staffs will deal with your issue.
Regards, ThemeMove Team.
Hi, I’ve submited a ticket yesterday, but i have no answer.
Regards Milkov
Hi, I’ve submited a ticket yesterday, but i have no answer.
Regards Milkov
Hi @milkov,
We were off for Saturday & Sunday, that’s why we haven’t responsed till today. Our staff is checking your ticket now, just give us sometime to solve it for you.
Regards, ThemeMove
Hi, I’ve sent several emails to you, but the problem still exist. Do you have time to support me or I have to buy another theme?
Regards, Milkov
HI Milkov,
I’m sorry for delay reply, our developer fixed problem for you, please check your site.
Regards,
ThemeMove Team.
Hi,
The demo content is imported now. Thanks for your help.
Regards, Milkov
Thanks @milkov
I sure will, you deserve a 5 start. But please for next update I have some suggestions. extend the options for pages to posts and projects pages as well. Also the blog page doesn’t have options so to hide title I had to use custom css
Hi @rukcs,
Don’t be hesitate to rate us now
Anyway, thanks for your suggestion, it’s helpful
Cheers,
ThemeMove Team.
Hi,
Nice theme! There is a problem with the slider in mobile responsive version. There is a way to remove the slider on mobile version or fix this?
Thanks in advance?
Hi @VicRauFran,
It’s super easy to remove the slider on mobile version by using Revolution Slider – a premium plugin that we have already used in WoodWorker. Feel free to hit purchase and explore this creative design.
Thanks,
ThemeMove Team.
where do i change the size of logo to my preferred size???
Hello,
Please kindly signup submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.
Thanks so much!
http://support.thememove.com/support/signupi sent in the request
Quite interesting design , and buyers target is really surprising , haven’t seen anything like that ! Good luck !
Thank you so much
Is it SEO friendly ?
yes Rukcs, it work smooth with popular seo plugin and the code is optimized for seo
Thank you… please follow up on my question here http://support.thememove.com/helpdesk/tickets/1128
Thank you… please follow up on my question here http://support.thememove.com/helpdesk/tickets/1128
Hi @rucks,
I guess you have kicked out all issues now. Feel free to rate us 5 star, it will help us so much at work.
Thanks, ThemeMove Team.
