107 comments found.
The theme needs updated. Projects and testimonials plugins are causing errors and my website will not display correctly. My support is expired, however I do not think I should have to pay for support just for theme updates.
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you to fix the problem.
Thank you
I emailed linhdo@insights.is a week ago but haven’t heard back
Hi,
We have already replied to your email.
Please check it.
Regards
I replied to your reply, however something is wrong with your email. I even tried replying from a second email account, thinking perhaps it’s a problem on my end, but i got the same error for both accounts. It says: Delivery has failed to these recipients or groups:
linhdo@insights.is (linhdo@insights.is) Your message couldn’t be delivered. The Domain Name System (DNS) reported that the recipient’s domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn’t properly registered at their domain registrar. Give them the error details shown below. It’s likely that the recipient’s email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
That email also does not work. I got the following auto reply after I emailed contact@thememove.com: Your message to contact@thememove.com couldn’t be delivered. contact wasn’t found at thememove.com. I tried your contact form at https://thememove.com/contact/ and got the following error: There was an error trying to send your message. Please try again later. What is going on?? Can I please get in touch with SOMEONE? My website has been down for over a week now
Sorry, it is support@thememove.com
Regards
Dear, i need help with mobile responsivness. To be honest, it is not good. First thing first – How can i get menu gumb in header (mobile view)? Thanks…
Please tell me if it is possible to implement a multilingual site on the Carpenter theme using the plugin Polylang?
Hello, you can implement a multilingual site on our theme using the plugin Polylang. After purchasing the theme, if you need any support, you can open a support request here https://thememove.ticksy.com/submit/ and we’ll be ready to help at any time. Thank you 
Hi! I have problems trying to change the word project into the URL and breadcrubs in the template. How can i change that? I want to translate to another language.
Why is the project files page set up incorrectly? https://pontualmoveis.ind.br/projetos/Thanks
Please send an email to frank@thememove.com and provide your site’s admin credentials, I’ll check. Have you add projects to your site?
Hi!
I can’t translate the slug (project) from the projects’ posts page: Example: https://pontualmoveis.ind.br/project/cozinha-e-churrasqueira/
For the blog page I used Loco Translate but the translation didn’t work.
Can you help me?
Hi,
Please use this plugin: https://wordpress.org/plugins/custom-permalinks/
The plugin worked for the project pages. But I still can’t translate the blog page. 
Can you send me some texts that you cannot translate? I’ll check that. If possible, please send an email to frank@thememove.com and provide your site’s admin credentials.
How do I adjust the breakpoint for the mobile menu #open-left? The goal is to display it also for tablet devices, currently it is hidden if the screen is wider than about 980px.
Thanks for your helpful support.
Please open a support request at https://thememove.ticksy.com for help. It requires custom code.
Mobile menu does not work. Not even on my website, but also on your preview. Https://preview.themeforest.net/item/woodworker-carpentry-wordpress-theme/full_screen_preview/12446501 Besides, the theme is great.
Hi,
Sorry for missing this comment. It’s because icon’s color and background color are the same, you can change icon’s color to show it by using this code:
#open-left { color: #333 !important; }
If you need further help, please contact our support team at https://thememove.ticksy.com
Thank you for your answer. I bought it 8 months ago and now I’m making a website. Now I have no support, but I have an error in the menu. I changed the color before. The menu only works when the page has a WPBakery Page Builder item. I solved the matter by inserting an element from “WPBakery ..” in the footer. I tested the website on two different servers and the problem is the same. Although I don’t see that on https://preview.themeforest.net/item/woodworker-carpentry-wordpress-theme/full_screen_preview/12446501 this error is no longer present.
I see that you are still in the support period. So, you can send me the site admin’s credentials via our support site, we will take a quick check to solve the issue.
Hello!
In the mobile version the menu is not visible. Can you help me?
Thank you.
Sorry for missing this comment. Please send all information to frank@thememove.com and CC to linhdo@insights.is – I’ll ask my team to check and help you.
Hello,
I am getting “something went wrong with plugin API” when trying to install “Projects by Woothemes” and “Testimonials by Woothemes”...
Hi M20webconseil,
Please write an email to frank@thememove.com or open a support request at https://thememove.ticksy.com – we’ll send you the link of plugins. The authors have removed it, so, you just can download manually.
Regards,
TM
I do not see where to find out how to install Demo content. I found the support article but I cannot find the button that allows me to import demo content.
Hi drums2dj,
If you meet any issue while using our theme, please contact our support team at https://thememove.ticksy.com
Regards,
TM
Hello,
I use the WPS Hide Login pluggin in this theme. This pluggin requires a PHP version of 7.0 or higher. I would like to know if this PHP version is compatible with the theme and the pluggins. Thank you!
Regards,
Claudia
If you upgrade PHP version of 7.0 or higher, you can see some warning messages. In case you want to remove them, you can turn off debug mode by using this following code in wp-config.php file:
define( 'WP_DEBUG', false ); @ini_set( 'display_errors', 0 );
Regards,
TM
Hello, In Contact Form I use the reCAPTCHA as anti-spam with the forms. Unfortunately I cannot update the Contact Form plugin because this theme is not compatible with the reCAPTCHA v3. Would you like to include this problem with the next up-to-date theme? Thanks Claudia
Hi,
I recommend you to use Recaptcha v2 to let theme’s contact form working normally. We will check & update this asap
Regards,
TM
Hey,
Thank you! I hope that a solution will come soon because otherwise I cannot update the Contact Form plugin.
Thanks in advance!
Regards, Claudia
Hi,
Thanks for your understanding.
Regards,
TM
Our New Support Channel – FASTER & BETTER
Hello,
I would like to know if I should update WordPress 5.0. Is that compatiebel with this theme?
Regards, Claudia
Hi,
Thanks for your comment. We will update soon, we will also notify whenever we release the update.
Regards,
TM
Hello, Is this theme compatible with the reCAPTCHA v3? I get some problems and the reCAPTCHA logo at the bottom right does not appear. I also get a white bar at the top when I go to see the site. Regards, Claudia
Hi,
Which plugin you use? Moreover, please open a support request, then my support team can help you directly
Regards,
TM
Hello, why are the galleries in the visual composer not responsive? this page for example http://complete-carpentry.com/project/kitchens/ when you use mobile device the text and the gallery are not responsive….i also purchased in 2016, its forst time i have question, why dont u use the envato login details for support, thats not user friendly to create endless accounts for support…thankis for help.
Hi,
We use freshdesk for support channel instead of ticksy (which supports Envato login) – you still can find the purchase code in the download tab, so, I think it’s not a big problem. However I’ll think about it. Thanks for your asking.
About the responsiveness, I have checked on my device and it’s working good, so, please re-check it or you can open a support request at https://thememove.freshdesk.com and our developer can help you (No extra fee)
Regards,
TM
I need help with the gallery it cannot display more then 10 images and has a max of 4 categories that can go on display.
This was the response I got from your team: Hi ,
We use Essential Grid to display, you can consult here: https://www.themepunch.com/essgrid-doc/essential-grid-documentation/
It doesn’t do anything as I know how to use the plugin. The problem is the creation of extra categories and adding additional projects to those categories.
Hi suguworld,
Can you tell me your ticket number? I can recheck with my developer.
24639 Gallery only allows 10 projects and 4 categories: There are still issue
hello?
MONEY BACK OR FIX THE THEME!!!!!!!!!!!!!!!!!
Hi there, I am furious, I purchased your theme today and it is absolutely terrible have a look here for yourselves http://atticstairs.ocwdevelopment.com/ SHOCKING setup, I suggest you fix it now or give me my money back and I’ll find a better theme for my client!!!!!!!!!!!
Login attached to ticket!!!!!!!!!!!!!!!!!!! SORT IT OUT!
TICKET NUMBER: #16649
Niall
Yay, I see that you’ve just opened a ticket 1 hour ago. Just keep your patience. The developer will reply you as soon as possible.
Hello,
I have some difficulties with my theme and I would like to know if you can help me. Image plugins no longer work after the hosting server was migrated. “Revolution Slider” and “Essential Grid” plugins are out of work rigth now.
If you have some tips on how to solve this, please let me know.
Thank you very much for your return!
Regards,
Beto
Hi Beto,
I see. In this case, you should open a support request at http://support.thememove.com and our developer will take a look and give you the advices
Regards, TM
Hi I downloaded the archive but after extracting the files I did not find the folder with the theme only pdf and txt on thememove_woodworker folder
Hi oddessit,
Please open a support request at http://support.thememove.com and our developer will help you dealing with this issue
Regards, TM
Hi. Can I known how can I change the brown top bar color? I tried that code ( .site-top { background-color: #195fa4 !important; } ) from comments, but no change Thanks
Hi florin1983,
Please open a support request at http://support.thememove.com and our developer will help you for Free in this case.
Regards, TM
Hey Guys, thank you for this great theme.
How about the images from the sample content/data? Do I need to buy a licence for them or can I used them for free?
best regards Ben
Hi Ben,
We don’t own the images’ rights, so, you should find the source of them to use.
Thanks, ThemeMove
