Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi there,

I managed to fix it by setting the posts page to your blog page and the homepage to homepage in the Settings, also your WPML needs to be registered otherwise you may have a lot of problems with it and with the translations.

Kind Regards,
Art

Hi there,

Can you explain a bit the exact element you’re talking about, single page or product? If you want to display squared images then you will only need to select the original image size in the Theme Options and upload the squared images.

Kind Regards,
Art

Hi

Please download this file:

And replace it in this directory of your server:

wp-content/themes/aurum/woocommerce/single-product/

It will remove that warning message.

Arlind

Hi nuwan,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution

Kind Regards,
—Ylli

www.thejayda.com here is my URL

Thanks

Hi there,

You can set the logo width in the admin panel Laborator > Theme Options > Header and there is a field where you can set the width of the logo.

Kind Regards,
Art

oops sorry here http://vintageglambyshan.com/checkout/

also. the three images on the front page. http://vintageglambyshan.com/ The right one is not the same size for the graphic. Even though all three of my images are the same size. How do I fix that?

Hi euglau,

1— This code:

.shop .quantity.buttons_added {
    background: #FFFFFF;
    border: 1px solid #222;
}

is coming from your Custom CSS or by any plugin.

if you can find that code, then go to Custom CSS and add this code:

.shop .quantity.buttons_added {
    background: #d8d8d8 !important;
    border: transparent !important;
}

2— Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi Michael,

I just tested this on Safari 9.0.1, Chrome 46, and Firefox 42. I didn’t notice the bug as i saw on the screenshot. I’m really sorry but i can’t replicate this problem.

We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

P.S: Please don’t forget to go to Appearance > Install Plugins to update all our premium plugins to the latest version that we support such as Visual Composer and Layer Slider.

Kind Regards,
—Ylli

Hi there,

Add the code below to the Custom CSS to stop the animations:

.page-container .wpb_content_element.lab_wpb_image_banner:hover .banner-img {
    -moz-transform: scale(1) !important;
    -webkit-transform: scale(1) !important;
    -ms-transform: scale(1) !important;
    -o-transform: scale(1) !important;
    transform: scale(1) !important;
}

Kind Regards,
Art

Thanks. It did help, but what if I need 3 banners to play animation and 4th – not to? They are at the same page. Will there be any theme updates soon to fix this?

Hi there,

You will need to target then only the fourth one with Inspect Element. We will soon release a new theme update.

Kind Regards,
Art

Hi euglau,

1— Can you please add the code below to Custom CSS

shop .cart_totals table tr td, .shop .cart_totals table tr th {
    white-space: normal !important;
}

and it will solve the problem

2— Hmm you must request help for this on the WooCommerce Support, because this question is not related to our theme.

Kind Regards,
—Ylli

Hi Sarina567,

Just go to WP Dashboard > Laborator > Theme Options > Header > Header Widgets, you will find “Show search form” just click Hide.

Kind Regards,
—Ylli

Thank you so much Ylli

Hi Sarina567,

Glad to hear that

Kind Regards,
—Ylli

Hi web-pixels,

I’m sorry but this question is not related to our theme, because even if we could help you, i’m afraid that we couldn’t help you better than plugin author, in this case this question is related to WooCommerce.

I think that you can get help from those links:

1— https://docs.woothemes.com/documentation/plugins/woocommerce

2— https://docs.woothemes.com/document/flat-rate-shipping/

3— https://docs.woothemes.com/document/per-product-shipping/

Kind Regards,
—Ylli

Hi there,

http://instagram.com...

WIth the http:// prefix before the site name.

Kind Regards,
Art

You are using an old version of our theme (2.2) and the latest version for the moment is (2.6), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

I’ve updated and did it all over and the variations are working, thank you very much! My client doesn’t want to launch online purchases and pricing for now; is there a way for prices to be hidden, as well as the “add to cart” button (on the product page and the ”+” on listed products)?

Hi there,

You can set the settings to Catalog Mode, go to Laborator > Theme Options > Shop Settings and there you will find a place to disable/enable catalog mode.

Kind Regards,
Art

Hi there,

You are using an old version of our theme (2.5) and the latest version for the moment is (2.6), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

P.S. Please note that using many third party plugins is not recommended, I logged into your site and saw that you’re using many plugins that may cause script conflicts and the sidebar problems.

Kind Regards,
Art

Hi,

I just updated the plugins and theme and removed some plugins. still no luck.

The problem with the sidebar only start to happen when we moved server.

Thanks James Hudson

Hi James,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi GlassFrog,

What version of Aurum are you using please? The latest version is 2.6.

Kind Regards,
—Ylli

Hi there,

You can use the old theme for a while until we release a new update of the theme and try to fix any issues that you may have with it.

After updating to the latest version I hope you won’t have the same issues.

Kind Regards,
Art

Ok thank you. Is there any quick fix to get the thumbnail photos to fit (already have updated size in the settings in WooCommerce and regenerated thumbnails). We’re hoping to make it where they are are not cut off but fit within the thumbnail box. www.PhysiqueTea.com Thank you!

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi melissazhang

1. To make images show fully on any device add this Custom CSS:

.tab-content>.tab-pane img {
    width: auto;
    height: auto;
    max-width:100%;
}

2. It depends on viewport size of the tablet and also the menu items you have, so for this example you may add your own custom css to make the spacing of items smaller:

@media screen and (max-width: 880px) {
  .site-header .ubermenu.ubermenu-skin-none .ubermenu-item.ubermenu-item-level-0>.ubermenu-target {
     padding: 25px 10px;
  }
}

3. Yes you can do this, just install this plugin:

Arlind

Hi web-pixels,

Your site is password protected, can you please disable it until we check your site, or give us the password?

Kind Regards,
—Ylli

Hi,

the password is viki

thanks Mandy

Hi Mandy,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi weirdaily,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind Regards,
—Ylli

Hi weirdaily,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi there,

How you describe this problem, it seems to be a problem the theme had in the past, now we used to fix it in the new versions, so I would suggest you to update the theme if you’re using an outdated version.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Hi Paul,

This is very strange, are you using any caching plugin?

We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

Kind Regards,
—Ylli

Hi guys, it was plugin issue. thanks

Glad to hear that it is fixed now