823 comments found.
Is it possible to have 4 columns of products in the shop instead of the default 3 column layout?
Hi @NathanaelJones1978,
It’s possible to have 4 columns of products. If you have any issue related, please submit a support ticket here: http://support.thememove.com/helpdesk
Best Regards, ThemeMove Team.
Hello,
Why is the right side of the google plus icon cutoff at the top of your demo themes page? also this social menu seems out of place on mobile.
thanks
Hi @rob9095,
It’s great if you can provide a screenshot for the clear view. About social menu, we can fix it after you provide the admin account’s info.
Best Regards, ThemeMove Team.
Hello @ThemeMove
Thanks for your reply, and there is no need to provide a screen shot as you can see it on your main demo when viewed from any mobile device with a screen size of under 500px or so. You actually have the font size for this social menu to be 16px and it should be at least 18px to show the plus on the google+ icon. I really like the theme but the css/responsiveness needs some looking at/updating especially the woo commerce pages like the shop and cart.
Hi Rob,
We have a plan to update this in the next version, all the issues will be fixed. However, you can hit purchase now and any issue comes up will be solved by our dev staff, just submit a support ticket to let us help you.
Best Regards, ThemeMove Team.
Hi – I JUST bought this theme – fabulous so far! Question about the map. I’m trying to included two maps and the second one isn’t showing up – not sure why. Here’s the link:
Hi @suebee,
We’ve got your ticket No.1889, our dev team is checking & they will response you soon.
Best Regards, ThemeMove.
I’ve uploaded a revolution slider, and it works fine when I preview it. However, if I go in the site, click on another page, and return to the home page where the slider is, it tells me I have an error with the slider. How can I fix this?
Hi @buaerhaus,
Please kindly submit a support ticket here: http://support.thememove.com/ and our staffs will solve this issue.Best Regards, ThemeMove Team.
I typically use BackupWordpress to backup my sites. This plugin just won’t work with this theme, no matter what version of the plugin I use. Is anyone using another backup plugin that does work with this theme? I am flying without a safety net now (no backup!) and it’s making me nervous.
Hi Istalcup,
We see your issue here, it’s great if you can submit a support ticket on our support system: http://support.thememove.com/ Our dev staffs will solve your problem so fast.
Best Regard, ThemeMove Team.
Hi, I opened a ticket but have not received a response: Ticket #1721
Hi @BlackReef,
Our dev staff is checking your ticket, he will response you soon.
Best Regards, ThemeMove Team.
is it possible to create more then one shop page (menu) , because i want too “add chart” in several page product ?
Hi @euctacius,
It’s impossible in this case. Don’t be hesitate to purchase Structure and we ensure your pleasure.
Regards, ThemeMove Team.
Hi there – I added custom title backgrounds to the pages, the same size as you did in your demo. My problem is that the second you scroll down on the page, the entire title background image shifts, which looks terrible.
What is the fix to make this not shift out of place like in your demo? There must be a setting somewhere that controls this.
Thank you for your help!
Hi @mrhocs,
It’ nice to hear from you. Please kindly submit a support ticket here: http://support.thememove.com/
Our development staffs will solve your issues.
Best Regards, ThemeMove Team.
Hi there! Loving this theme! I have noticed that to get the sidebar menus to appear on the About Us and Services pages you have put ‘is_tree(61)’ and ‘is_tree(59)’ in the Widget Logic area. Where are you getting these numbers from? I have created my own menu and would like it to appear in the sidebar for another set of pages but cannot find the reference to this number. Thanks!
Hi @lochness29,
For the fastest support, please kindly submit a support ticket here: http://support.thememove.com/
Best Regards, ThemeMove Team
Please help me with it I can’t cange it I added the screenshot also http://1.1m.yt/jGrlRaNQn.png
HI @esatdurak,
Please kindly submit a support ticket here: http://support.thememove.com/ Our staff will help to solve this issue.
Best Regards, ThemeMove Team.
How do I install sample data… is it a one click install
Can you please help me get the website to look like your sample. I can provide temporary login info.
I solved it! Thanks!
Hi @DAGeorgeandSons,
You are welcome. Awesome.
Have a nice day.
Cheers, ThemeMove Team.
Customizer don’t working! Please help.
Hi @srbojan
If you have purchased Structure, you just need to download the latest version and everything is fine.
Best Regards, ThemeMove Team.
Yes i had, and i have Version: 3.0, and i do not have offer to update a new version. How can i update a new version? Tnx 
Hi @srbojan,
Please follow the instruction here: http://i.imgur.com/ahU14eU.png
Have a nice day, ThemeMove Team.
Hi, I’m looking to purchase this theme but I noticed that the mobile sub menus in your theme do not show up. Has this been fixed in your latest version?
Hi @cmventures,
We are going to fix this in next update version. However, we have a top-notch support team, if you need any help after purchasing, you can submit a support ticket and we will solve any issue you met.
Best Regards, ThemeMove Team.
Hello There! I need an urgent help! Sub menus in navigation doesn’t seems to be working in mobile devices! Its also same in your theme demo.
Hi @akash666,
Please kindly submit a support ticket here: http://support.thememove.com/ and our staffs will solve your issue.
Thanks & Best Regards, ThemeMove Team.
Hey rjdougan, I had the same problem as you and I created a support ticket. They fixed the issue last night and said the were going to create a new version to fix the bug so I assume 3.0.2 fixes the issue you’re having.
Hi @installsonline,
Thanks for your kindness.
Best Regards, ThemeMove Team.
Hello. Beautiful themes but there are many bug with responsive Version ( example: iPhone 6, the presentation of projects and slider is catastrophic )
Hi @arnolyon,
Thanks for your feedback, please kindly submit a support ticket here: http://support.thememove.com/ our support staffs will check & solve your issue
Best Regards, ThemeMove Team
Please provide some direction on upgrading the theme to version 3.0.1. I have attempted twice and am loosing all my customization even though I am using a child theme. The customize only show a couple of options.
The items missing from the Customizer include Header, Footer, Post, Color, Typography, Import/Export
Hi @rjdougan,
Please kindly submit a support ticket here: http://support.thememove.com/ We will check & solve all issues asap.
Best Regards, ThemeMove Team.
I see you released a new version 3.0.2 today. Does this address the issues I was having?
Please add information to the change log of version 3.0.2
Hi @rjdougan,
This is our change log of Ver 3.0.2:
1. Fixed: Lost settings in customizer
2. Updated: Revolution Slider to 5.0.9
3. Updated: Templatera to 1.1.5
Regards, ThemeMove Team.
Looking to remove the “read more” links under each service of the service page. I wish to not have the text or read more buttons link to anything. I also removed the custom link meta by accident. Could you send the fields/coding to re-enable it in EG?
Hi @ENBYdesign,
Thanks for your comment. For your convenience, please submit a support ticket here: http://support.thememove.com/ our staffs will check and solve your issue asap.
Best Regards, ThemeMove Team
Revolution slider needs to be updated. You currently have 5.0.4.1 which you added on Aug 26th. But its current version is 5.0.9 which was released Sep 21st. You updated Structure on Oct 6th… why didn’t you update Revolution slider in this release? There’s lots of changes from the 5.0.4.1 to the 5.0.9!
Hi @klear,
We will update latest version of Revolution Slider in next update version. If you want the update version now, please submit a support ticket here: http://support.thememove.com/
Thanks & Best Regards, ThemeMove Team
