498 comments found.
I purchased your theme in April and the project got put on hold for a while. I started to work on the site in July and noticed their were some issues regarding Woocommerce. Firstly, the product category page would not display the products in columns. Instead, they were being displayed vertically and messy. I received a backend notice that the theme’s template files for Woocommerce were out of date, so I downloaded the theme again, hoping the new version would fix the problem. It didn’t. The “new” version of your theme STILL contained outdated versions of the template files and the products STILL displayed messed up.
I did a little reading in your comments and see I am not the only one who has had issues with outdated files in your theme. So, I went ahead and updated the outdated Woocommerce files myself and added the needed css to fix the product category page. The project was again put on hold per the client’s request. I started working on the project again this month and noticed you came out with a new version. So, I updated the theme again, once again, hopeful for a fix. Instead, this is what happened:
1. I received the error message again about outdated Woocommerce template files.
2. The product page looks is once again messy.
3. The WHOLE home page is upside down! Footer is in header, header is in footer… a complete mess. SEE HERE: http://75.103.79.15/
4. The slider for the home page lost the settings.
This theme has cost me more time than I can afford to give. There is NO excuse to give your customers OUTDATED files. From April to November?! You feel it’s okay to sell customers a theme and not update the files for over 7 months?! The theme description boasts about Woocommerce, and that’s one of the reasons I purchased it. But yet, the Woocommerce layout is horrible. Is this the reason why you don’t show Woocommerce pages in your demo? Now my client is ready for us to move further and I am stuck with a theme that has more issues than Time Magazine. I will be giving you a 1 star rating and will consider changing it to a higher rating when I receive your prompt, efficient response offering an immediate solution. If you choose to auto reply and try sending me to support instead, then the 1 star will be staying whether you resolve it quickly or not and I will then request a refund. It’s up to you.
Hello John,
We are always on a constant look for bug fixes and improvements. From the initial release we have made a lot of fixes, changes and improvements and we are now at version 1.5.5.3.
We cannot assure you our themes are bug-less but we can assure you that we are very dedicated when it comes to fixing them. We are not aware of such bugs in the current version, as no other client reported something similar, nor here or in the customer support area. If your issues are related to the theme and we will fix them with your help, it would be beneficial for us to. We would be happy to pursue your issues and fix them accordingly if you can provide us with login data to investigate.
In the case of the layout problem, I see that you use a child theme. The header might look messy because you are using the header.php from the child theme that uses the old header structure.
In respect of WooCommerce, we are looking forward to investigate this issue with you further, but we would need to exchange some confidential log-in information and maybe FTP so it is recommended to use the support center for this. Our support center can be found here: http://support.curlythemes.com or by emailing us at support@curlythemes.com
Also, you can chat directly with us on our support center and I will be here to assist you. We encourage you to use our ticketing platform or chat so that we can keep a better track of your problem.
We are almost ready with a new release, that we can postpone a little bit, as investigating your issues will help us make sure the version is stable.
All the best.
I am once again having an issue with your theme regarding Woocommerce. Now the options/variations/attributes no longer show for the products and there is some script that’s looping where the product page becomes unresponsive. I switched to a default theme and everything worked perfectly, like it should. I am requesting an immediate fix, or we will be forced to request a refund and get a theme that works. See for yourself: http://75.103.79.15/product/single-speed-bicycle/ Thank you in advance for your IMMEDIATE attention to this matter.
Hello John,
You have updated to WordPress 4.4, but you haven’t updated the theme also, therefore you are using a Leisure version incompatible with WP 4.4. Also, please update the included plugins to the current version.
After the update, or if you are having trouble with the update, please contact us through our support platform, as this will make the conversation easier and we can exchange private info. We can send you a mail ourselves, but we sent you several the last time, on both email addresses, and we haven’t received any replies. Please communicate with us through support and we will solve any issues. Thank you.
Firstly, your theme should not fall apart when a WP update is made until your theme is updated too? What if it was a live, busy site? That makes no sense to me.
Secondly, I did what you said and updated theme and plugins and the problem still exists. When visiting this page, for instance,http://75.103.79.15/product/single-speed-bicycle/ it loops with this message: Sorry, no products matched your selection. Please choose a different combination. But when you close the message, the product appears on the page. And the options for the products no longer show.
I am not speaking through your support platform, because potential buyers of this theme need to see the potential problems they will have if they buy it. Besides, I have seen many comments where people got very frustrated waiting on your support platform for an answer.
I can not possible let my client stay with this theme in good conscience. I will be notifying them to get a refund and choose another solid theme that actually works like it should. Your theme treats Woocommerce like an afterthought and we can’t afford that. The one star rating will remain.
Hello,
Your past issue and most likely the current one are both related to a new WooCommerce version, that was not yet supported by the theme. Please understand that our products can not be 100% prepared for plugin versions and also WP versions that do not yet exist at the time we create them.
We are very sorry that you are not happy with our product, but we accept that you are entitled to have an opinion on the product you bought. Therefore, we have contacted TF and informed them that we agree to a refund, if you contact them yourself, we can speed up the process. We don’t want unhappy clients.
All the best.
Hello
First I would like to commend the exceptional quality made theme, but I have some problem with editing one of the forms of Ninja Form plugin. In the plugin Ninja Forms under “Form Layout” tab I can change only the order of the elements, but I can’t specify their length (1/2, 1/3. 2/3,…) – the pulldown menu is locked.
Image: http://postimg.org/image/f8vqxh1kz/Hello,
Thank you for the nice words, we are glad you appreciate our work. The Ninja Form issue could be related to theme or plugin version, or it could be a conflict of some sort. Please send us a link and login data to our support and we will investigate the issue. Thank you.
Thank you for expressing reply
Your possible solutions I’ve tested (deactivating all plugins) did not change anything. This page has already been set up and has been for some time in its capacity – I solved the problem with each element in its rank. I thought that this is a simpler solution. Any other suggestions?
Please open a ticket on support and we will help you. All the best.
Hello
I managed to solve the matter with manual changes of ninja (demo) import files. Still don’t know what went wrong with the plugin. Whatever, problem solved 
Really outstanding theme, everything is on its place, easy to handle.
Thx
Hi 
When I look at the Leisure demo site on my mobile phone, its looking perfect. But when I look at my own instalation of the Leisure theme, its not showing correctly. Why? I have only changed the slider images (not the size, only changed the images), and I have removed the Reservation line under the slider. Nothing else.
Knd regards Minna
Hello Minna,
Please open a ticket with a link to your website and we will help you solve the display issues. Thank you.
HI
I bought the theme and installed it on our test server but the “Theme Options” are missing. We can’t find the menu to personalize the theme.
Is there a way to activate it?
thanks
S.
Hello,
The theme options should be at Appearance > Customize. If you are running a current version of WP and you can’t see the options panel, please write a ticket to our support and we will take a look. All the best.
Hello, I can’t seem to get Visual Composer to load when trying to edit a Room page. It just goes to a white blank screen. It’s already set to use the room post type in the role manager.
Hello,
Please make sure you are running the latest version of the theme and the included plugins. If you are, or the update does not help, please write a ticket to our customer support with a link to your website. Thank you.
Hello,
I have a pre purchase question.
Can I integrate the theme with hotel management software like:
http://staah.com/ http://www.idsnext.com/ http://www.hotelogix.com/I believe I can, because the above providers usually have their own booking forms which can be inserted into the website with some JS. But wanted to confirm with you and if you can also let me know anyone else who’s using your theme with any third party management softwares
So, basically the front end web design would be handled by the theme.
But the backend, rooms booking and availability will be handled by the third party software
Hello,
We have clients using such plugins, but we can not ensure 100% compatibility with them. The third party software you are using has to be also compatible with the included plugins, like Visual Composer or Revolution Slider. Just to make sure, we advise you to ask the plugin’s developers if they think a conflict could appear between their product and our theme, considering also our included plugins. All the best.
I understand Rev Slider might be a required plugin for the theme to work.
Is the same for Visual Composer as well, is it required for the theme to work?
The theme works without the included plugins, but we strongly recommend using them, for a good design. Visual Composer is pretty important because it is our recommended solution for building the pages. You need Revolution Slider only if you intend to use sliders. Still, please ask the booking plugin’s developers, as they might be familiar with very popular plugins, like VC and Rev Slider. All the best.
Hi
Is it possible to use Ubermenu in Lisure theme?
Kind regards Minna
Hello Minna,
We have several clients using Mega Menu plugins so it should be fine, but we advise you to ask the plugin’s developers if it is possible for conflicts to appear. All the best.
Is the theme WPML ready ?
Hello,
Yes, Leisure is WPML compatible. All the best.
Sorry I faced a new problem today, The menu transparency changed , and now I can see through it , how can I bring the menu to default white again
You can switch from a transparent header at Appearance > Customize > Header > Header Layout. If you can’t fix it or you have any other issues, please write a ticket to support. Thank you.
Hi there, some pre-sale questions:
1) Can this Theme be able to integrate a 3rd Party Software called “roomMaster” (www.innquest.com) for bookings? My Client currently uses this software for Bookings & Reservations. How does the Bookings currently work on your theme? Is it just an online form type of e-mail or more? I couldn’t tell from the previews. 2) How is this theme & plugins being updated? Via Repository? FTP? Envato Toolkit, etc?
Thanks
Hello,
We don’t have a booking system integrated, the forms send a reservation mail to your email address. We are not familiar with the roomMaster plugin, we advise you to ask the plugin’s developers if it is possible for conflicts to appear.
We have several update methods available (http://docs.curlythemes.com/leisure-wordpress/#how-to-update-the-theme) and you can also use the Envato Toolkit plugin.
All the best.
I have one last problem with your secondary menu. I cant seem to find the location to change the secondary menu’s subtitle. Can you help with this? The sub title for the sub menu title heading
Hello,
You can type in that subtitle in the field Description, when editing a first level Secondary Menu element. If you can’t see the Description field, click on Screen Options, at the top right corner of the screen, to reveal the top panel and check the Description box to add it in the options. All the best.
ok found it with the description.
is it possibile to have the booking form sticky like the menu? is it possibile to have them both sticky at the same time?
regards
Hello,
No, only the Main Menu can be sticky. The booking form is in a Visual Composer row. All the best.
Thank you AlexPeter for the answer.
Is it possibile to “stick” it with custom CSS?
We do not recommend it. It could be possible, but it might affect theme functionalities. If you are yourself or have access to an experienced developer you could try, but, again, we do not recommend it. Best of luck.
Hi guys,
Just installed the 1.5.5.2 version in a new project starting… I saw in the demo site added the black layout… this is available in the import demo content too?
Thx!
Hello,
Yes. The black demo xml is in the demo content folder, inside the Hotel folder. Also, go at Appearance > Customize > Colors > Color Schemes and make sure you have Hotel Dark Mode selected. If you can’t find it or you run in to any other issues, please open a support ticket and we will help you. All the best.
My only problem currently is that I cant seem to make the rev slider’s slider appear as a full width length on the site. meaning, it does not show up as full width length from side to side. how can i make it so?
Hello,
As I’ve replied to your previous comment, you should go to Appearance > Customize > Header > Header Layout and check if the header is set as Wide. Also, go to Appearance > Customize > Layout > Header Size and check if you have the Full-width option active.
If this does not help you, please write a ticket to our support with a link to your website and we will find the solution. All the best.
If I want to update the theme – are there all self-customized things deleted?
Hello,
You will not lose any changes made in the customizer, pages, posts, etc. If you made changes to the theme files and you are not using a child theme, you will lose those changes. In this case, we advise you to use a child theme and the update won’t affect you. All the best.
I need your help! Please check here: http://art-design.de/angermueller/ The sticky-header is not in front of the content – what I’ve to do?
Greetings
Problem solved!
I managed to get the dark version running. The problem I’m having now is… the revslider though I did the “revslider setting” to be full width, it is still not running in full width. Can you guide me how to make it full width?
Hello,
Go to Appearance > Customize > Header > Header Layout and check if the header is set as Wide. Also, go to Appearance > Customize > Layout > Header Size and check if you have the Full-width option active. If this does not help you, please write a ticket to our support with a link to your website and we will find the solution. Thank you.
Hello I need your help. I don’t know how I can put the calendar in spanish. Where is the file that I must change? Thank
Hello,
Which element are you referring to? Please open a ticket to our support with a link to the page with the calendar element and we will help you. All the best.
Hello I sent you a message about calendar ninja forms in spanish with some screenshot. Have you sent me some answer? Thanks
Hello,
From what I can see, we haven’t received your ticket on support. Still, we’ve taken into consideration your first message and, since the last version, the calendar should be translatable together with WP. Please update to the current version and let us know if you still have the issue. Thank you.
Hello,
Updated the current version and issue continue. Perhaps I would have to do something more. This is link to see on “Reservar mesa” : http://www.hammancostadelsol.ociocostadelsol.es/restaurantes/casablanca/
Thanks
I’ve tested right now on our platform and it works fine. It should be something local. Please open a ticket with login data and we will take a look. Thank you.
how do i change the background color of a page, mine is white and i would like it to be black as in the demo http://wildernessexplorer.co.za Thanks very much.
Hi Wayne,
We have replied to your support ticket. Please read it and write us a reply if you need more help. All the best.
Hello, I have a problem, I installed a theme does not work properly and I lapel customize wordpress. sorry my English is google translator.
Hello,
Please open a ticket to our support with your issue, a link to your website and login data, if necessary, and we will help you get everything in order. Thank you.
Hello, I purchased the template you made and I wanted to congratulate you for the care of this beautiful template.
I wanted to ask if you could have the PSD of this template
Best Regards Emiliano
Hi Emiliano,
We don’t have a PSD version available. Besides the theme, we only have an HTML version, also available here on Theme Forest. All the best.
Hi Peter, Sorry but I don’t understand
It’s possibile to buy the PSD file of the theme ?
Emiliano
No, we don’t have a PSD file available. Sorry if it was not clear. Best of luck.
Hello, FIRST, thank for your beautiful theme ! I have smalls problems with gallery. I need to have square thumbnail … with cropped image.
http://www.lesvoletsbleus.fr/chambre-dhotes-amande-biarritz/ Check on bottom of the article. my media parameters : https://drive.google.com/file/d/0B60MPElXP6s3TWZNemg0XzR3eTg/view?usp=drivesdkThank for your help
Hello,
If you edit the VC element Image Gallery and set the image size as Thumbnail, you should get thumbnail squares. If this doesn’t work, please send us login data to support and we will investigate the issue. Thank you.
