682 comments found.
Hello, how can i use frontend editor of visual composer?
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and our agents will guide you how to enable frontend editor of VC plugin.
Edge
ticket submitted already, hope that i can get response as soon as possible, thank you
Thanks for following up on this. Our usual response time is within 24hours. It should be answered soon.
Is there a setting to either a) specify the portfolio links at the bottom of a portfolio page or b) disable the portfolio nav altogther?
Hi,
a) Yes, option is called back to link, it’s located in portfolio edit screen.
b) It can be achieved fairly simple with a bit of custom CSS, our agents will provide you snippet just submit a ticket at http://edge.ticksy.com and include link to your site.
Edge
b) Ok, I did it the css route. Just wasn’t sure if there was a setting. Thanks!
You’re welcome, we’re here to help you.
Hi, sorry for writing here. I wrote a ticket 2 days ago (title: posts showing the loop), but still no reply. It’s a high severity case. The site is not working after update. People are writing to me that they can’t see the posts. I would like to kindly ask you to pick up that ticket and increase its priority. It’s a really severe case. Thanks in advance.
Hi,
Please note, delay in answering is due to holidays and weekend, we were short on resources at the time. Now we’re back to fullspeed and you’re already having ongoing conversation with our agents.
Edge
Thank you so much, this case is very important, because the site is not working. Thanks for understanding.
Your ticket is answered and you’re pointed to further necessary steps.
great, thank you. problem solved
You’re welcome, we’re here to help you. 
I created a support ticket 4 days ago and have not received a reply. Private Ticket #628903.
Also the top of the page displays this error: Warning: Division by zero in /srv/users/serverpilot/apps/ticksy/public/app/_theme/Ticksy_3.0/php/ticket_functions.php on line 253
Hi,
Please note, delay in answering was due to holidays and weekend, we were short on resources those days. Now we’re back in full speed, and your ticket will be answered shortly.
Also, important to know is that if you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. This is because we are replying to all tickets in the order that they arrive into our ticketing system.
Thank you for your patience.
Edge
Ok, got it. Thanks!
You’re welcome.
Hello! Love the theme! However, I can’t seem to install the ‘Edge CPT’ plugin. I keep getting this error:
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected T_STRING, expecting T_CONSTANT_ENCAPSED_STRING or ‘(’ in /home/content/34/6888934/html/wam/wp-content/plugins/edge-cpt/main.php on line 11.
This in turn causes several other errors when trying to insert simple items like dividers.
Please advise.
Thanks!
Hi,
Please make sure to use PHP version at least 5.3 and then code will be parsed properly w/o syntax errors: http://php.net/manual/en/language.namespaces.importing.php
Edge
I updated the PHP and still get a fatal error when trying to activate the Edge CPT plugin (please advise):
Parse error: syntax error, unexpected T_STRING, expecting T_CONSTANT_ENCAPSED_STRING or ‘(’ in /home/content/34/6888934/html/wam/wp-content/plugins/edge-cpt/main.php on line 11”
Pretty strange, try with 5.6, let us know how things went. If problem persist, contact your hosting service, maybe some of the modules on PHP were excluded on your server.
Perfect! Now it worked. Needed to give the PHP time to fully update. Love your work! Thanks!
Glad to hear that, you’re welcome!
I like your theme. Very customizable. maybe too many settings that it gets confusing. 
I just want it to look like this. Is there an easy way to make it look like that easily? http://demo.edge-themes.com/hudson11/
Hi,
You can simply import whole demo to your WP instance, or you can import only settings to already existing content. More info here: http://demo.edge-themes.com/hudson-documentation/#!/getting_started_importing_demo_content
Edge
Hi… Is possible to change the word “all” in portfolio categories? Where can I do that?
Hi,
Yes it is, you will have to translate it using POEdit software, it’s recommended by WP: https://make.wordpress.org/polyglots/handbook/tools/poedit/
Edge
isn’t there any way to change it without software? Could I change it on code?
It’s not upgrade proof if you’re changing theme files. Anyway, extract theme on your computer and use some code editing sowtware, search for All string and change it to suit your needs. Then, upload that changed file to server.
I would like to use the testimonials slider seen on homepage demo 13 (I installed demo 5). Please can you instruct me how to do this or do I need to install the demo content on another domain? I have tried lots of different things and looking at the page source, but I cannot get it the same. Thank you.
Actually I have managed to figure it out pretty much and it looks like 13 has changed or I had the wrong demo. I just haven’t managed to add a box around the testimonials or the 3 circles below.
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Edge
Hi, is the theme compatible with the responsive images feature of wp 4.4 https://make.wordpress.org/core/2015/11/10/responsive-images-in-wordpress-4-4/
it says that some themes may need some tuning
Hi,
Truth to be told, we haven’t got complains from our users on this new WP feature.
Edge
Hello! I have a question: is it possible to add a social stream plugin (like it: http://codecanyon.net/item/-flowflow-wordpress-social-stream-plugin/9319434) to this theme? It is in order to have WP posts and social posts in the homepage. Thank you!
Hi,
We haven’t tested this plugin with our theme and can’t tell will it work flawlessly with our theme.
Edge
Thank you for your answer. Kind regards
You’re welcome.
Hi,
May i know why my image gallery cannot do “next” or “previous”? I saw ur original theme can.
http://gjhgroup.yup.bz/taman-paya-rumput-perdana/Check the gallery section.
Looking forward to your reply. Thanks!
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Edge
Hi – wondering if there is a way to make ONLY the blog page a boxed layout while leaving the rest of the site full width
nevermind!!!!
Hi,
We’re glad to hear you’ve managed to solve it on your own.
Edge
Greetings Edge.
Great job, one of the best I have ever seen and worked with.
I am wondering if you can help me out?
Quick question regarding the image title appearing immediately above the featured image. Perhaps I have missed something and not clued into the remedy. When viewing the same page on an iPad it seems as if there is an identical sized blank image appearing first, then the Featured image.
Any suggestions will be appreciated.
Continue to be awesome and have a great day.
Kind regards,
Doc
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Edge
Hi Edge.
Greetings and Salutations.
I appreciate how customer support can be a burden, an absolute buzz kill at times and appreciate your offer to check things out.
Noting the quality of your work and attention to detail, I felt it was something i was missing or artificially introduced.
Upon investigation and and undertaking a process of elimination, I determined it was a plug-in and upon deactivation…voilà!
I got it and it is perfect!
Continue to be awesome.
All the best this festive season.
Regards,
Doc
Thanks for following up on this, we’re glad to hear you’ve managed to solve it on your own.
Have a nice holidays too.
I’ve tried to submit a help ticket but your form doesn’t recognize my purchase code.
While this is getting sorted out if you could just respond with a simple issue. I’m trying to find the right element to have text overlay on an image. That’s it, thanks.
Hi,
You can try those:
- http://demo.edge-themes.com/hudson/elements/interactive-elements/interactive-banners/
- http://demo.edge-themes.com/hudson/elements/interactive-elements/cover-boxes/To see all available elements, please visit this link and choose Elements menu item: http://demo.edge-themes.com/hudson/
Edge
Thank you, cover boxes aren’t exactly what I was after. I’ve tried interactive banners but I’m not getting it to work.
Instead, can you give me directions for the parallax image of the scull with text overlay as done on your main demo. Specifically, when I tried the interactive box it doesn’t show the entire text space.
Also, how do I get in touch with you to sort out the problem I’m having with your form not accepting my purchase code? Thanks!!!
On our demo we’re using Edge Slider, more info here: http://demo.edge-themes.com/hudson-documentation/#!/edge_slider
No, I don’t think you’re understanding. On your demo farther down the page look for the parallax image I mentioned.
Also, I still need you to help with the issue of my purchase code. Thank you.
You need to set row to act as a parallax and to assign background image to it: http://demo.edge-themes.com/hudson-documentation/#!/3_custom_shortcodes_row
Please note, Ticksy, which services we’re using for our support system had performed maintenance/migration to different servers during weekend and it’s not yet stable. It is not our fault and we’re trying to get in touch with their support to get more info on downtime. Thanks for the patience.
Hello. I would like to have my Instagram widget in a full width footer area and not in column. Is it possible to do it? Thank you in advance for you reply.
Hi,
Please navigate to Elated Options > Footer and toggle option for footer in grid.
Edge
Thank you for your reply. I have already my footer in grid but my pictures are still vertical. I would like them to be horizontal in the full width. Like a “gallery”
Our agents will assist you further, make sure to submit a ticket at http://edge.ticksy.com and to include link to your site.
I try to submit a ticket but it doesn’t work. I have no box for the purchase code. ??Is it normal?
Hello. Visual composer doesn’t work. I try to update theme, plugin and nothing. Could you help me? Thank you in advance.
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.
Edge
Hi guys, love your work on this site. One question.. How easily would this integrate with WordPress?
Hi,
Hudson is WP theme which means its integrated in WP already.
Edge
I’m having an issue in Chrome. My nav items are clickable but once clicked, the new page does not load. The loading bar appears and works but the new page I”m trying to navigate to, never loads. Any ideas as to why this is happening?
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Edge
Im having issues with the logo on the sticky menu not staying at the size that is uploaded. It should be 200×50 and it appears to be quite smaller than that. If i remove the artwork and reupload it will keep the size for a few mins and then reverts back to the small logo.
I also can’t get the mobile logo to work either. Its WAY to big and covers up the menu. NO matter what size I upload it stays the same.
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Edge
Hello, I use Hudson theme and have imported demo contents. Visual composer shows rows in a special way (not as usual when you use visual composer) with a lot of CSS codes which makes the visual composer very “unvisual” composer ! Do you have any explanation ? Thks in advance
Hi,
Can you please be more specific on this and we will try to answer to you?
Edge
Hi.I import Classic theme and I choose the sticky menu. I doesn’ enable the header top but I still have a white area at the top. How can I do to disactivate it? I search evrywhere but can’t find the anwser.Thank you in advance.
Hi,
Please submit a ticket to our support team at http://edge.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Edge
