2269 comments found.
I am having trouble with the tag-line on my website. Everything looks good in the style sheet. We are happy with the Tangerine font that you are using, but some other font is showing up. the site is http://d0f.a81.myftpupload.com/
Hi!.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Just sent, please let me know if you need anything else, also if you could and if you are able to fix it please let me know what the problem was so that I can correct the issue myself in the future. Thank you again
Hi.,
The issue has been resolved. It was a bug in our theme and we have fixed it now. We will update that bug in our next version also.
Thank you.
Regards., DesignThemes Support.
Hi, i have a problem with the headings, the font text line displays another font not the tangerine and i have been trying with other google fonts but the theme display different fonts, what may be causing that?
Hi.,
It seems that you have disabled the typography settings and so the changes is not displaying. We have enabled it back and assigned “Tangerine” font to h2 title and it is working fine. Please have a look.
Regards., DesignThemes Support.
Thank you very much, its just that in your demo, and as i remember it before i update, it is set up with lato font for the heading and tangerine for the subheading after the flower. how can i do that? Thanks in advance
The typography settings were disabled by default and if i inspect the styles file it shows the tangerine font is assigned to that line but in the theme demo tangerine appear blue linking to the font but in my site it appears grayed out and the word cursive blue linking to another font.
I have another problem, i cant locate the theme editor or i can't access it from the WP dashboard, what might be the problem?Hi.,
1) The tangerine font issue has been resolved. Please have a look.
2) We have now installed “WP Editor” plugin to your site. Now you can access the theme editor without any issues. Please have a look.
Regards., DesignThemes Support.
Hi, how can we change the rotation speed for the ‘Testimonials’ rotator ?
Thanks
Hi.,
Thank you for contacting us.
Kindly, Refer the attached screenshot will help you get a clear view. The file path is wp-content/plugins/designthemes-core-features/shortcodes/js/shortcodes.js line no: 85
https://www.dropbox.com/s/3motzml4t8qixuq/testimonial_time_increase.png?dl=0Regards., DesignThemes Support.
Hi, thanks for that
Hello, Thanks a lot for this theme! Question: In Firefox and Chrome keep getting error: The jQuery library must be includedbefore the smoothscroll.js file. Please help
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
just sent all information, thank you!
still not fixed, I can see you guys updated version etc but error is still there:(
Hi.,
It seems that while viewing the jquery js file, we get phishing error in your site. Please check the screenshot. We uploaded fresh files to your site and the error still occurs. Because of this error all the js files does not load and we get the alert box when we load your site. Please ask your hosting team to contact google regarding this error.
https://www.dropbox.com/s/wshgyd0l7yht7yi/error.png?dl=0Regards., DesignThemes Support.
Could you please open the site in Firefox and see the error? Is it possible to fix?
Hi.,
Have you contacted your hosting team regarding the issue that we mentioned? Please contact them, only they can fix this issue.
Regards., DesignThemes Support.
I did, they dont care or just dont know how to fix… what if Ill move the site to other hosting account, will that help?
Hi.,
Yes, If you move the site to another hosting, may be the issue will be fixed.
Regards., DesignThemes Support.
hola, he actualizado wordpress 4.4 y algunas características dejaron de funcionar: 1 el tipo de letra de la pagina ha cambiado 2 ”.._fullwidth_section… parallax” ha dejado de funcionar. ¿hay alguna solucion?
Hi.,
We have not updated our theme to wordpress 4.4. Please use the theme with wordpress 4.3.1. We will update the theme to latest wordpress and let you know, so that you can update the wordpress and the theme.
Regards., DesignThemes Support.
Hi,
Before purchasing this theme I was wondering how does the ‘book an appointment’ feature work? Can the customer select ‘date’ and ‘time’ in their appointment request?
Cheers, Mike.
Hi.,
Thank you for contacting us.
Reservation page is the actual service booking page which you can see here http://wedesignthemes.com/themes/dt-spalab/reservation/ In that page you can select the date, time, service and the staffs. Please have a look.
Regards., DesignThemes Support.
Hello,
I have 2 questions about reservation form:
1. Can the sender be the email of the client? I saw in one of your previous answer you said to change this line: dt_send_mail( $sinfo[“emailid”], $subject, $message); in reservation-utils.php: how it should be changed?
2. I would need the “message” field to be not a mandatory field: how can be done?
Thanks in advance.
Regards.
Hi.,
Thank you for contacting us.
1) Go to Theme-directory / framework / reservation-util.php and find function “dt_new_reservation()” and Kindly refer the attached screenshot https://www.dropbox.com/s/ebj757q1glyzzog/change-mailid-field.png?dl=0
2) Kindly refer the attached screenshot https://www.dropbox.com/s/iwzdr8t9t38we7c/note-remove-required.png?dl=0
Regards., DesignThemes Support.
Thanks a lot for your fast reply. Point 1 didn’t worked.. I still receive reservations from the main site email, not from client.. point 2 worked well. Any suggestion?
Hi.,
Make sure you changed the correct location in the file and the changes are reflecting in your site. We tried to make changes in the code and it is not reflecting in your site.
Regards., DesignThemes Support.
Hi, how can i delete, disable or hide the search box that appears on the breadcrumb section?
Hi.,
Thank you for contacting us.
Just add this css code in Dashboard > Spa Lab > Integration > Custom Css.
.breadcrumb-section .searchform { display: none; }
Regards., DesignThemes Support.
Hi,
I would like to place the newsletter widget /sign up at the top of each page, just at the right end of the main menu, instead of on the blog page as it is now. How can I do that? www.eyalayala.com
Thanks Isabelle
Hi.,
Thank you for contacting us.
Sorry we do not have that feature in our theme.
Regards., DesignThemes Support.
Hiya,
Many thanks for your help previously – i just have a few more questions:
- I’ve created a new catalog page that has brought in all my items, could you please remove the picture boxes next to each product - again on the catalog page please could you remove the hyperlink from each price as i’d just like it to be a price page/price point next to each product, not a link to a shopping cart
Many thanks!
Hi.,
kindly, Send us the catalog page link.
Regards., DesignThemes Support.
Hi.,
We have removed the picture and the price link. Please have a look.
Regards., DesignThemes Support.
Hi,
Fab – thank you for making those changes.
How do i order the categories? i’ve tried adding the number by the slug but it doesn’t seem to change it?
And also then the catalog items in each category?
I look forward to your reply, Charlie
Hi,
Fab – thank you for making those changes.
How do i order the categories? i’ve tried adding the number by the slug but it doesn’t seem to change it?
And also then the catalog items in each category?
I look forward to your reply, Charlie
Hi.,
Please update our theme with latest version 2.1.3 for the catalog categories order to work. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard > Appearance > Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Hi,
I’ve now updated the site and can order the categories, but still cannot order the catalog items within each category. Please can you help?
I’ve tried adding a number to the front of the slug, as per one of your videos, that doesn’t work. I’ve tried changing the time of the catalog item, so the newest should be the first item and that also doesn’t work.
For example under ‘Pamper parties’ it should read: Princess party, teen queen, tanning parties, indulgence, ladies night in.
Everything i’ve tried isn’t working, i would really appreciate some assistance.
I look forward to your reply
Hi.,
You cannot order the catalog items inside the categories. You can order only the category items.
Regards., DesignThemes Support.
What about the speed issues. My previous spalb site was much much faster than the new spalab theme
Hi.,
Sorry for inconvenience , while updating our theme we will consider site speed.
Regards., DesignThemes Support.
Hi, i have made upgrade to new version… I see interst change but i have a big problem… time of charge for all page is very long… he con down in loading page go until 99% and than stop for many time… Is not lock beacuse after many time i see the page… With the old version of template the charge of page was normaly… Why ? If the problem is loading page how can deactivate it ? Please can you help me to solve this problem ? You have the user and pass for my site… Thank’s Stef
I have install today new version 2.1.2 but the problem is present… after the upgrade when i have charge the home at the first time, all seems ok, but when i have select an option of the menù i had 99% for long time… For test i have also deactive all plugin for other features but it’s the same…
Hi.,
Thank you for contacting us.
Kindly refer the attached screenshot will help you get a clear view.
https://www.dropbox.com/s/63i85kqbagc7fcr/disable-loading-bar.png?dl=0Regards., DesignThemes Support.
Hi, thank you for respond… I cancel loading page, that is beautiful idea, beacuse with it charge of page is infinity…
Other some question:
1) where is setting a new image of header backgroud http://www.valentinaprece.it/wp-content/themes/spalab/images/breadcrumb-default-bg.jpg ?
2) I see that have restiling graphics of calendar; is possible in next release to have a export of calendar or stamp ?
3) Why i have lose all setting in Payment and in Notification ? I save and restore all setting before upgrading;
4) In Company / Company – Business Hour isn’t possible to save… If i set from to and save, when i return on this setting, To is change 
Thank’s for your great help
Have a nice day
Stef
Hi, sorry another question (5) on css or setting: how can change color background of submenù (now i have balck) and text color of testimonial carousel (i have found for background, border but not for text)... Thank’s Stef
Hi.,
1) We do not have any option to change the breadcrumb image. You need to change the image directly in this page http://www.valentinaprece.it/wp-content/themes/spalab/images/breadcrumb-default-bg.jpg
2) Ok we will consider it in our future updates.
3) & 4) The settings will not be removed, when you update the theme. Let us know if you get the issue again.
5) Just add this css code in Dashboard > Spa Lab > Integration > Custom Css. Change the color as per your needs.
#main-menu ul.menu.with-hover-style li.menu-item-simple-parent ul, #main-menu ul.menu.with-hover-style li .megamenu-child-container { background: #292929 none repeat scroll 0 0; }
Regards., DesignThemes Support.
Hi, thank you very much for your perfect help and support… For 3&4 i have lose it in upgrade, i have lose only this; i don’t know why…. Now i have a problem with my account page in login… If i make a login fron this page and only from this page i have an error: Warning: hash_equals(): Expected known_string to be a string, null given in /web/htdocs/www.valentinaprece.it/home/wp-includes/pluggable.php on line 2029 Perhaps an error due to the latest update of woocommerce? Unfortunately I do not know php, and now I have this problem to be solved… If you have an idea about this… Thank you for all and have a nice day Stef
Hi.,
Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Thank you very much for your help, i have send you credentials… Have a nice day Stef
Hi.,
Please mail us your FTP access login
So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Having some issues suddenly with not being able to save theme options in the SpaLab tab. Could this be related to any cache plugins? Any plugins known to have problems with SpaLab? Thanks
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!
Regards., DesignThemes Support.
Thanks, just sent you my site credentials, please let me know what you think.
Hi.,
We have fixed the issue. Kindly, check now!
I installed the latest version and it looks like very ver slow loading of the theme
The loading stops at 100%, no actual page is displayed? What is going on…
Why is the GREEN skin .. showing a PURPLE background loading screen ?
Hi.,
1) Please update the theme to latest version 2.1.1 to fix the loading issue which stops at 100%.
2) For now we have only the purple background color loading screen for all the skins. We will update it in our next version.
Regards., DesignThemes Support.
Hi,
Problems with the SEO for the portfolio. The alt-attribute of the images in dt_portfolio are not visible, so this gives error in SEO check. I use Semrush for this, error = 27 images don’t have alt attributes…
Please a solution, thank you.
Hi!
Thank you for contacting us.
Please send us the page link where the alt tag is missing for the images, so that we can check and let you know.
Regards., DesignThemes Support.
Hi.,
For the images that you have mentioned in that page, there is already alt tag. Please check the screenshot.
http://www.screencast.com/t/xzymjNpxARegards., DesignThemes Support.
Off course… this was not the issue.
The problem is that the alt-tag(s) is not detected by Google: “no alt-attributes”
Hi.,
This is not a theme issue. Please contact google support team and find out what is the issue.
Regards., DesignThemes Support.
Can I modify a header option with css?
I like the header with the buttons with arrows pointing down the most and I don’t want to change the header.
Can I remove the white arrows pointing down and just keep the circle around the buttons?
Hope that makes sense. Thanks!
Hi.,
Thank you for contacting us.
Please be more specific about your query with some screenshots, so that we can help you better.
Regards., DesignThemes Support.
I would like to make the main navigation buttons on header 5 look like the buttons on header 7 with css. I’m referring to the 5th and 7th headers when counting down from the top in the Appearance theme settings. How can I do this with css? Thank you!
Hi.,
Please be more specific about your query with some screenshots, so that we can help you better.
Regards., DesignThemes Support.
Hello, how can I change informations in the contact form ?
To make appointments
Hi.,
Thank you for contacting us.
Just go to Dashboard > Contact. Edit the corresponding contact form your are using for appointments and make the changes that you need.
Regards., DesignThemes Support.
Hello, can i switch simple to dutch?
Hi.,
Thank you for contacting us.
You need to translate the theme to dutch. You need to translate the .po files to achieve that. Else you need to purchase and install WPML plugin for using it in multi language.
Regards., DesignThemes Support.
Im getting this error when trying to update the theme I’m using the download for wordpress only
Unpacking the package…
Installing the theme…
Destination folder already exists. /var/www/web/wp-content/themes/spalab/
Theme install failed.
Hi.,
Thank you for contacting us.
Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Hi I’m in the middle of updating the theme in order to overwrite the updated theme files do I need to delete the old spa lab theme and then upload the new theme? I’ve already backed up all my custom code that I have. Thanks
Hi.,
You can overwrite the files or delete the old and add the new ones.
You can do any method that is preferable to you.
Regards., DesignThemes Support.
Hi, when i use headers with the logo over the menu such as in headers 5,6,7,10 i end up with 2 logos, one in the menu line and the one above but there is not any option to disable this, where is the issue?
Please i need help, also when i use the top logo headers, it oversize the logo and there is no way to fix that size.
I am using full with settings for all the site and sections but some appear as boxed.
I cant find a way to disable top menu or footer menu they are by default to the headers or the footer.
I have been disable the import dummy data button but it still show up.
How can i hide the search box?
I appreciate if you can help me with this issues.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Ok also can you tell me how to change the font color for an specific heading 2 module? i don’t want all the heading to change. and how can i change the color of a loading bar.
Hi.,
1) You cannot change it for specific heading. You can change it for all only. If your title is using h2 tags, then you can change the font from Buddha panel > Appearance > typography > H2 font, family and color. Please have a look.
2) You can change the loading bar color from wp-content/themes/spalab/css/pace-theme-center-radar.css line no: 74 and 76. Please have a look.
Regards., DesignThemes Support.
How can i hide,delete or disable the search box that appears in the breadcrumb section
Hi.,
Thank you for contacting us.
Just add this css code in Dashboard > Spa Lab > Integration > Custom Css.
.breadcrumb-section .searchform { display: none; }
Regards., DesignThemes Support.
