3572 comments found.
?Hi, i’m having an issue with the checkout page since the latest update. The “Your Order” side of the page is messed up/squashed/not displaying properly. Please see the attached image for a screenshot.
Please advise asap.
Thanks,
J
Link: https://drive.google.com/file/d/0B05AU_wZtppoTUdobVdrV2dSSUk/view?usp=sharing
Hi jamieslinger,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind Regards,
—Ylli
Thank you for the prompt reply, however that didn’t fix it 
I have tried disabling all the plugins but i’m still having the issue. I’ve noticed that it seems to be worse in the Chrome browser than IE. Perhaps it’s has something to do with that?
Please see the attached screenshot of IE to compare – https://drive.google.com/file/d/0B05AU_wZtppoZGtBX0FRZW1xcFE/view?usp=sharing
I’d be grateful if you could help me fix this asap – I’ve tried creating a ticket on your support system but i couldn’t create an account for some reason.
Hi jamieslinger,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
P.S: This is our only support system, we don’t provide support elsewhere.
Kind Regards,
—Ylli
Hi – I’m not sure where i went for that support system then! my bad.
Yes the URL is: http://thelurejewellery.co.uk
I’ve just tested it again and i think it has something to do with long product names. The items with shorter names display ok, but longer ones produce the error, like it’s squashing the text up in the other box.
Hi jamieslinger,
Can you please add the code below to Custom CSS
.shop .cart_totals table tr:last-child td, .shop .cart_totals table tr:last-child th {
white-space: normal;
}
and this will fix your issue 
Kind Regards,
—Ylli
Awesome! That fixed it – Thank you for the quick reply, you are the best
Done Thanks again.
Hi jamieslinger,
Thank you very much for your kind words, have a nice holidays
Kind Regards,
—Ylli
Hi again Laborator,
I’m afraid to say I’ve just noticed this issue has returned The only thing i’ve done recently is update woocommerce so i’m not sure if that’s affected anything? Again, its only in the Chrome browser it seems.
Hi jamieslinger,
Can you please add the code below to Custom CSS
table.shop_table.woocommerce-checkout-review-order-table th {
white-space: normal !important;
}
Kind Regards,
—Ylli
Awesome, that fixed it! Thank you so much for the prompt reply
Glad to hear that
very interested in this beautiful theme, would like to know 1.what about video background? 2. what about ecommerce plugins, are any included? (such as pricing, shipping, coupons, tax etc.) thanks
Hi there,
1. You can use the Revolution Slider to make up a Video Slider, see this page to see what we’ve done with it.
2. You can see which plugins are supported or included in the theme Changelog in the item page, if they’re not in that list then it means they’re not officially supported even though most of the plugins work fine with Aurum, without any script conflict.
Kind Regards,
Art
I noticed that on page 2 and page 3 of my shop page when I hover over the product image I don’t see the secondary image show up. Where as on the first page I do. Can you help me with this?
Link: https://blueskylingerie.com/shop/
Thanks.
Hi there,
I don’t see a second page on your site.
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
hello i want change the menü – but in menü i cant change this. whre i find it? greets peter
Hi there,
To change the menu go to Appearance > Menus, you can add, modify or delete menu items easily.
Kind Regards,
Art
9b4b8a72-4f47-47bd-b35d-53e167ac15e0 – 16 Sep 2015
Hello Ylli,
I have a big problem! I made some updates on my website and the products now appear with this message: Warning: array_map(): Argument #2 should be an array in /homepages/35/d444654251/htdocs/spiritofpolo/wp-includes/category-template.php on line 1158
what should I do?
My website is www.spiritofpolo.com
Hi veroambroa,
It looks like you have forgot to update Visual Composer and other premium plugins that theme uses.
Just go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, and this problem should be solved
Kind Regards,
—Ylli
Hi there,
On my single product page: http://www.aroethelabel.com/product/drunk-on-floral/I want to keep the product list ‘You may also like’ up sells that i choose when entering the product. but want to delete the just ‘Related Products’ product list.
In Appearance> Theme Options> Shop settings i seen an option for the Related products count, when i change this to ‘0’ it deletes both ‘you may also like’ and ‘Related Products’ lists from the page. So how do i keep just the ‘You may also like’ product list?
Also When viewing my home page aroethelabel.com on mobile devices it anchors straight to the ‘Shirts’ image button, not the top of the page? how do i make it land at the top of the page?
Hi lewigray
To delete the Related Products list, add this code to functions.php
function wc_remove_related_products( $args ) {
return array();
}
add_filter('woocommerce_related_products_args','wc_remove_related_products', 10);
This should remove only Related Products.
Arlind
Thanks for the update! Awesome work!
However, after the update I seem to suddenly have a breadcrumb on my homepage above the slider… How can I remove that? I have looked everywhere…
Hi zorensen,
So you want to remove breadcrumbs or move them?
Also we need your URL in order to do that
Kind Regards,
—Ylli
I like the breadcrumbs, but not on the homepage :) So I would like to remove breadcrumbs from the homepage. Have a look at https://www.mb-design.no and you’ll see the breadcrumb over the slider on the homepage… :)
Please help me remove this one. Thanks!
Hi zorensen,
Can you please add the code below to Custom CSS
.breadcrumb {
display: none !important;
}
Kind Regards,
—Ylli
That will remove breadcrumbs all together, won’t it? I just want to remove on the homepage…
Hi zorensen,
Can you please add the code below to Custom CSS
body.home .breadcrumb {
display: none;
}
Kind Regards,
—Ylli
Works as a charm, but I still get a bit of space over the slider on the front page… Any way to close that spacing?
Hi zorensen,
Can you please add the code below to Custom CSS
body.home .page-title-container {
display: none !Important;
}
Kind Regards,
—Ylli
Great! That works as a charm Thanks for the help! Looks a lot better now!
I’m sure I’m being a pain, but I have another question. On a variable product page where there are two colors as well as sizes there is an issue I found. https://blueskylingerie.com/shop/elle-macpherson-dentelle-contour-bra/
The issue is when you choose a size and then a color the image I have added in the product back-end to be associated with that color variation is somehow being shown smaller, cropped and in lower resolution. Same for both colors on this product page. I hope I’m explaining it well. The image is supposed to change when you choose a color option, but the image being displayed is not the same quality or dimensions as the regular product images. Can this be fixed?
Cheers.
Hi SuperfeinCreativeStudio
I understand what the issue is, so I have found a quick workaround for it:
function change_wc_variation_image_size( $child_id, $instance, $variation ) {
$attachment_id = get_post_thumbnail_id( $variation->get_variation_id() );
$attachment = wp_get_attachment_image_src( $attachment_id, 'shop-thumb-4' );
$image_src = $attachment ? current( $attachment ) : '';
$child_id['image_src'] = $image_src;
return $child_id;
}
add_filter( 'woocommerce_available_variation', 'change_wc_variation_image_size', 10, 3 );
This should work fine for you.
Arlind
Do I add this to my child theme’s function.php file? P.S. I wrote this question again in a new thread, please ignore it.
Never mind, I added it to the child theme’s function.php file with total success. Thanks for your spectacular support once again!
Hi again
Great to hear that!
Keep that code in child theme, till the new version of Oxygen is released so it will contain this fix.
Arlind
Great! Just to clarify I am using Aurum, although I assume you meant Aurum.
Yes, I have that in mind. Thanks for your suggestion!
Arlind
Hi, I’m trying to change the language of the form in the contact page, and haven’t figured out how to do it. Thanks in advance
To translate theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind Regards,
Art
Thank you. I followed the instructions to the letter, but nothing changed. It’s still in English.
I followed all the steps and changed the text http://bit.ly/1IWTweT Then I went back to the page, refreshed, and the text didn’t change http://bit.ly/1T4pG8v
Thanks in advance
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi I get this error every time i try to access pages in the dashboard, or try and send a page to trash: Fatal error: Call to undefined function get_field() in /home/content/n3pnexwpnas02_data01/46/2990246/html/wp-content/themes/aurum/inc/laborator_functions.php on line 682
Hoping you can help! Great theme btw thanks
Hi hrwndavies,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi! I’ve been trying many codes to change the menu background color, but it’s only working when I scroll down the page (i’ve turned it to blue just for testing). I need the background to be the same on every page. Can you help me?
The URL is: http://108.167.168.62/~maridonato/
Hi andre_placido
To apply custom Menu Background Color add this Custom CSS:
header.site-header {
background: blue !important;
}
It will be applied to all pages.
To apply Custom CSS, on WP admin panel menu click Custom CSS link (as shown here).
Arlind
Hello.
Help me please with these:
http://likekate.ru/shop/daily/plate-aliceWarning: array_map(): Argument #2 should be an array in /home/u172453/likekateru/www/wp-includes/category-template.php on line 1158
What is it?
I’ve updated Aurum theme, and everything is OK
Hi there,
Glad to hear that
Kind Regards,
—Ylli
Hello,
Something is not working right with the update of aurum. I just updated and now I can’t access the cart. I add products but when I want to see the cart there is absolutely no way. This is the url: www.liamali.com.
Thanks!
Hi liamali,
I just checked your site and it seems you’re using an outdated version of some plugins.
Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If this problem is still present then please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
We don’t have this issue on our theme, and it should work to you too.
The last thing, if anything don’t work, then can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
How can I insert iDeal to my payment methodes? We use in the Netherlands mostly iDeal.
Hi MusthaveParty,
You must use a plugin to enable this,
I searched on the google and i found those two links that can help you.
1. https://www.ideal-checkout.nl/
2. http://www.woothemes.com/products/woocommerce-mollie/
Kind Regards,
—Ylli
I have purchased Aurum and love it. I was just wondering if there is an option to create full size slider page without the header?
Hi there,
You can have a slider like this one, full width and with a transparent header.
Kind Regards,
Art
Am I able to adjust the height as well and is there something in your documentation that shows how to achieve this?
I have achieved what I am after using Revolution slider but now the mobile menu isn’t showing.
Also the logo in the transparent header isn’t showing either.
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Regarding the other question, you will need to set a custom menu for mobile, then go to Appearance > Menus and there in the Manage Locations set the right menu to it’s location.
Kind Regards,
Art
I am aware of how to set a custom menu, my problem it is not displaying also I cannot enable lightbox in my woocommerce and the quickview plugin for woocommerce goes to a new tab rather than opening in a lightbox.
Hi there,
The quick-view plugin is not officially supported by the theme, if it doesn’t work then it may be a script conflict with any of the theme scripts.
Kind Regards,
Art
Hey,
I’m having some issues with the mobile version of the menu, the title overlaps with the actual menu as you can see here : captainshirt.fr
could you help me resolve this problem ?
Hi eti075,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
www.captainshirt.fr
I already turned off the responsive menu on ubermenu
Hi there,
How do you mean it’s overlapping the actual menu? I checked your site and didn’t see any problem with the mobile menu, if you can take a screenshot of your problem and highlight it would be better for us.
Kind Regards,
Art
you can see on this screenshot : http://imgur.com/a/g7FST the first pic you can see the menu overlapping with the content underneath and on the second screenshot, this is the menu displaying correctly on the others page of my website. The menu is overlapping only on the homepage.
Hi eti075,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
Hey,
I’ve give you the URL already twice! http://captainshirt.fr/ front page.
Hi eti075,
Sorry for that
Can you please add the code below to Custom CSS
header.mobile-menu .cart-info a {
background: #fff !important;
}
Kind Regards,
—Ylli
Hello,
Not working for me
Hi eti075,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi There,
I got a new update your theme. How can i update new theme without damaging my current site
Thanks Nuwan
Hi Nuwan,
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi Ylli,
I followed your advice. However after following the steps, my current site is disrupted. Please help me…...
Hi there,
Can you please send us your WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Amazing theme! Love how fast it is.
I’m going to importing products using Datafeedr, my site will be an affiliate shopping site so I will need the button to say “Buy now” rather than “add to cart” and I will also need to remove the cart. Is that possible?
Also, is there a way to sort by brand?
Hi there,
These are custom modifications but you can easily do these.
Kind Regards,
Art
Hi.
I’ve planted some elements (icons, for instance) on my main page. It looks great when you watching the site with tablet or a phone, But when it comes to mobile view, Icons get messy as the screen “shrinks” and they one after another. (on pc: ICON TEXT ICON TEXT, on mobile: ICON ICON TEXT TEXT).
when I try to reposition the elements while on “mobile view” option, it also affects over the pc view and messes it up, so it does not solve the problem at all.
Would like to ask for help on how to get over this issue. Thanks!
Best Regards,
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
I am trying to re-arrange my product categories on the individual product pages themselves. Here’s a link to a product page: https://blueskylingerie.com/shop/minkpink-nearly-famous-skirt/
You can see the product categories underneath the product name, Bottoms, Womens, Minkpink, Skirts.
How can I re-arrange these? I want brand first, then womens, then bottoms, then skirts…skirts is a sub-category to bottoms anyway, I don’t understand why they are being displayed this way. I re-arranged the product categories on the product category page, they are in the order I want to achieve on the product pages. If this can only be done with a plugin please point me in that direction, that would be really helpful.
Thanks,
Zach Miller
Hi Zach,
Can you give this plugin a try, I talked with our developer and he said that this plugin must fix your issue.
Kind Regards,
Art
Hi Art, thanks again for the great assistance. That particular plugin didn’t seem to work perfectly with my web store, but you totally sent me in the right direction. In case anyone else is having similar issues, I used this plugin https://wordpress.org/plugins/custom-taxonomy-order-ne/ to rearrange sizes, colors, product categories…and any other taxonomies I wanted rearranged. Still, this plugin didn’t fix my issue either. I purchased the advanced (premium) version (other wise only allows you to edit 20 products) of this plugin https://wordpress.org/plugins/post-terms-order/ because this plugin gave me the ability to edit each product individually using a drag and drop interface, slow if you have loads of products, but totally gets the job done. I wrote the two other plugin authors asking them why their plugins didn’t work, hopefully I’ll get a response soon.
Cheers for the support.
Hi Zach,
Sad to hear it didn’t work for you, and thank you for sharing your experience with the post type ordering, other users will find this helpful.
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
Art
