Discussion on WP Rentals - Booking Accommodation WordPress Theme

Discussion on WP Rentals - Booking Accommodation WordPress Theme

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Hi Anna, Since updating the theme, on the user end, when entering a new property (page is add-new-listing), once one fills out the first page – details- and hits continue, it goes to a ‘page not found’ message. Can you offer and guidance please? best, Kimberly

Hello. It was a small incompatibility issue between wp4.4 and the theme(wp4.4 reserve some new keywords that we use) but this was solved in the latest release (we made it on Wednesday ). Please download and upgrade your theme with the latest theme version and this problem should not appear anymore. Thanks

OK, great. thank you! – Kimberly

You’re welcome :)

After i upgrade to WP 4.4 – all properties redirect on one properties page.

what could it be?

Updated theme, WordPress updated again. Again redirect. Data lost. Thank you

+ To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

Hi Roman

Please open a ticket http://support.wpestate.org/ and give us wp-admin and FTP to check theme install. And give us also the link with redirect issue and directions to replicate. After that please post the ticket ID here to send it to my colleagues tomorrow morning with priority.

About + To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

For the plugins you get with the theme you don’t need buyer license. Since we have the extended license we give all our clients plugin updates through theme updates. There is only one license per purchase – so only we can use this license to get the updates and then share the update with our clients.

If you have any problem with the plugins or if you need help updating the plugins please open a ticket in our private support system here – http://support.wpestate.org/ and we will help you asap.

Thank you Anna

Hi Anna,

There have problem on inbox message, When I leave message to the owner, i just can see my own message in my inbox, and no email notice…

But your support reply me that tested above issue on your internal core site and it doesn’t replicate. <

Hi San

I made a test myself and sent you the screenshots to confirm that my test results are successful. My only idea is that emails go to SPAM. Please check and let us know in the ticket the follow up.

Thank you Anna

Dear Anna,

Thank you very much! I just test is fixed now, as before, it’s error, and I agree your idea it’s the SPAM.

S.

Thank you for the follow up. Happy to know this works. I understand email were working, but in your tests they arrived in SPAM.

Thank you Anna

Hi, presales question

In properties page, is possible to contact the owner without logging-in?

Thank you

Hi gneto

Thank you for the comment. No, it’s not possible because the message system is saved in theme database and saving cannot be done unless there is a registered username. The message system allows admin to see all messages between users. And the users get to see their messages in user dashboard – inbox.

Thank you Anna

Regarding the answer you gave to Mark i have another question:

If i disable top bar login/register/signup http://help.wprentals.org/2015/12/08/how-to-disable-user-login/, and submit a property option, and any social login widget, and submit the booking and messages system by default is also disabled removing button and form contact owner http://help.wprentals.org/2015/12/07/how-to-remove-button-and-form-contact-owner/... thus nobody will have the possibility to acces to dashbord except me.

In that case as a administrator im not subscribe by default to add and manage all properties in front end?

After that if i decide to install a third party contact form pluging as a widget in all properties pages and contact site to be able recieve enquieres directly from visitors by email address then the problem in the messasing sense is solved, or not?

If all this is possible I do not see where it can be difficult my intentions… and as you said above to mark limit submission for the other users-—- everyone will have the dashboard with add property, my property.... this two points in my case would be avoided because no one will be able to login/register or access to dashboard except me, or im wrong?

Thanks Anna!!!

Hi Vincexx

Thank you for the follow up. Happy to know this workaround can work for you.

We don’t save favorites by cookies though I am afraid. We don’t use cookies in the theme. Hope this is not an issue.

As for your wish, I can’t make any promises. If such an editor exists and it’s easy to add, we will try to find it. But if it’s not an easy solution and can create issues (allowing to add html in front end is a risk for clients who use front end submissions) we will not be able to do much for this wish even though we’d love to be able to make every client wish come true.

Thank you Anna

Hello Anna

I am aware that the theme doesnt use cookies even i have not studied this issue deeply but you think that its implementation will not be easy for some special reason?

Regarding the text editor its only to customize a little the text of the descriptions to be not simply shown as a plaintext… I think if possible many customers may appreciate it but if can create issues of course we have to forget

Thank you!!!

Hi Vincexx

About cookies implementation, we have studied this enough to be able to answer correctly. Really sorry I can’t offer you this answer at this moment. Will add to wishlist but I can’t guarantee anything for this either.

Thank you Anna

Hi Anna, I love your theme and I think it could work for me, just two quick queries: 1. I will be the one adding properties and doing all the administration not separate owners can this work in your theme? 2. On the payment side can other payment methods be coding in or is it only paypal and stripe (I will be using SIPS for example) or if not can the payment method be removed and a blank invoice sent with written instructions on how to pay used instead perhaps? Many thanks, Mark

Hi Mark

Thank you for the comment. Please see my reply below

1. I will be the one adding properties and doing all the administration not separate owners can this work in your theme?

—> To get the messages from users about new booking requests the properties must be added by a subscriber/owner in front end. If you add in admin by admin, contact will not apply.

—> You can create your own subscriber to add properties in front end – and limit submission for the other users. So only you will add properties. But everyone will have the dashboard with add property, my property.

2. On the payment side can other payment methods be coding in or is it only paypal and stripe (I will be using SIPS for example) or if not can the payment method be removed and a blank invoice sent with written instructions on how to pay used instead perhaps? Many thanks,

—> You can disable PayPal, Stripe, but we don’t have the invoice (offline payment) method. We have technical documentation about how our merchants are integrated so you can easily work with a developer to add a new merchant if you wish. For such a work I can only suggest to see if you can find a developer to quote this for you on Envato – http://help.wprentals.org/2015/12/07/technical-how-to-integrate-new-payment-gateway/

Thank you Anna

Hi, I have to buy the theme last week, but there have many problem and login process must be improve or please kindly to provide best solution, thank you!

1. I was confuse that why Owner / User allow Self create Neightborhood/Area, I think this will out of control for the admin management. It’s can change to select box for submit listing? Please advise how to prevent this issue. Thank you!

2. When contact owner, the user must be login first, and pop up the “Please login” box, why not pop up “Login” or “Signup” box directly?

3. What the different of Login & Singup feature? Why Signup button NO Facebook, Google and Yahoo for user to signup directly?

It’s possible to combine in Login / Signup in one ?

4. I was confuse that if I just want to contact the owner, after register and login, why it’s can not stay in such property page and contact owner directly? Please kindly advise how to set this process in normal. Thank you!

5. For listings custom fields, e.g. Check-in hour, check-out hour, Outdoor facilites, it’s can allow to set select box for front-end submission? I think it’s will better for admin management.

6. I just not want to display the address on the website, but I want to keep this field for owner fill in the full address. After confirmed booking, the full address will send to user. How I can arrange it, please advise.

7. How can I set up own field for video upload through my website, not use youtube or vimeo, because I want to all user via my website for booking, No channel to contact the host directly.

San

Hi San

Thank you for the comment. Please check also my reply in ticket 11588.

1. I was confuse that why Owner / User allow Self create Neightborhood/Area, I think this will out of control for the admin management. It’s can change to select box for submit listing? Please advise how to prevent this issue. Thank you!

—> I already answered this in ticket 11588. Please check that.

2. When contact owner, the user must be login first, and pop up the “Please login” box, why not pop up “Login” or “Signup” box directly?

—> I am not sure if this can be done. But sounds a good idea. Will add to wishlist to be reviewed further.

3. What the different of Login & Singup feature? Why Signup button NO Facebook, Google and Yahoo for user to signup directly?

—> Login with facebook/google/yahoo does the login and register (if user is the first time on the site). I understand you wish to have the same buttons in both forms?

It’s possible to combine in Login / Signup in one ?

—> Yes, but my modifying the code. This system we have now has been well received by our clients because the login and register are visible (and better seen then when they are in 1 form). If you wish 1 form because of the social login buttons, I can check with my colleagues if they can be in both forms.

4. I was confuse that if I just want to contact the owner, after register and login, why it’s can not stay in such property page and contact owner directly? Please kindly advise how to set this process in normal. Thank you!

—> This is because the contact is connected to private message system (inbox in user dashboard). And the messages between users can be only between registered users in order to be saved. This is so admin can also manage clients messages (you can read them in admin). What you’re asking for is actually a customization of the item, which unfortunately is not something we can help without spending the time needed to make code changes just for you, which unfortunately we can’t do. But if this feature as they are

5. For listings custom fields, e.g. Check-in hour, check-out hour, Outdoor facilites, it’s can allow to set select box for front-end submission? I think it’s will better for admin management.

—> I understand you’re asking why we don’t have custom fields check-box type. This has not been developed as a theme feature. It’s a nice idea, and will add to wishlist for further research, but I must advise that our wishlist is very long and not sure when we will reach this item.

6. I just not want to display the address on the website, but I want to keep this field for owner fill in the full address. After confirmed booking, the full address will send to user. How I can arrange it, please advise.

—> I am afraid this is also a complex change that requires custom development and it’s not something that could be done in a few minutes and it’s impossible to guide you to make code changes as complex as this one.

7. How can I set up own field for video upload through my website, not use youtube or vimeo, because I want to all user via my website for booking, No channel to contact the host directly.

—> I am afraid this is not a feature we support and we can’t help with this either.

These types of requests are outside the scope of what I’m able to support. If you would like to work with someone more closely to help you through your setup and changes, you could consider working with a freelancer or one of the Envato Studio providers. As I said in ticket . 11588 I am really sorry if these questions weren’t answered during pre-sale or from our demo.

But please check my reply in the ticket. Hope my offer and what i can do to help you at this point will be helpful.

Thank you, Anna

Dear Anna,

After communication with you, now I’m understanding your team want to make WPRENTAL be stronger.

1. I was confuse that why Owner / User allow Self create Neightborhood/Area, I think this will out of control for the admin management. It’s can change to select box for submit listing? Please advise how to prevent this issue. Thank you!

—> I already answered this in ticket 11588. Please check that.

S : Noted your ticket reply and now I’m fully understanding your team arrangement, the admin no need to create cities/areas, this depend on Owner to input + auto-complete search from google system, and auto to create the city. this is good idea, hope the next version also upgrade this feature in the “area” field.

2. When contact owner, the user must be login first, and pop up the “Please login” box, why not pop up “Login” or “Signup” box directly?

—> I am not sure if this can be done. But sounds a good idea. Will add to wishlist to be reviewed further.

S: Thank you! hope it’s can be combine into Login box in next version.

3. What the different of Login & Singup feature? Why Signup button NO Facebook, Google and Yahoo for user to signup directly?

—> Login with facebook/google/yahoo does the login and register (if user is the first time on the site). I understand you wish to have the same buttons in both forms? It’s possible to combine in Login / Signup in one ?

—> Yes, but my modifying the code. This system we have now has been well received by our clients because the login and register are visible (and better seen then when they are in 1 form). If you wish 1 form because of the social login buttons, I can check with my colleagues if they can be in both forms.

S: Yes, Noted, thank you! I just want to lead the user during login/register be simple. Too many button will make the first time visitor confuse. Please consider this.

4. I was confuse that if I just want to contact the owner, after register and login, why it’s can not stay in such property page and contact owner directly? Please kindly advise how to set this process in normal. Thank you!

—> This is because the contact is connected to private message system (inbox in user dashboard). And the messages between users can be only between registered users in order to be saved. This is so admin can also manage clients messages (you can read them in admin). What you’re asking for is actually a customization of the item, which unfortunately is not something we can help without spending the time needed to make code changes just for you, which unfortunately we can’t do. But if this feature as they are

S : Noted and understand, thank you!

5. For listings custom fields, e.g. Check-in hour, check-out hour, Outdoor facilites, it’s can allow to set select box for front-end submission? I think it’s will better for admin management.

—> I understand you’re asking why we don’t have custom fields check-box type. This has not been developed as a theme feature. It’s a nice idea, and will add to wishlist for further research, but I must advise that our wishlist is very long and not sure when we will reach this item.

S : Thank you very much! Hope it’s comes true.

6. I just not want to display the address on the website, but I want to keep this field for owner fill in the full address. After confirmed booking, the full address will send to user. How I can arrange it, please advise.

—> I am afraid this is also a complex change that requires custom development and it’s not something that could be done in a few minutes and it’s impossible to guide you to make code changes as complex as this one.

S : May I just deleted the address field and hide it on the website display? I think this NO effect on the front submit form and email notice. I will create ticket for this, thank you!

7. How can I set up own field for video upload through my website, not use youtube or vimeo, because I want to all user via my website for booking, No channel to contact the host directly.

—> I am afraid this is not a feature we support and we can’t help with this either.

S : So How can I remove this part on the owner profile? I will create ticket for this, thank you!

S.

Hi S

Thank you for the follow up. I don’t see any question that I can answer here directly. If you need help with a ticket please post the ID here.

Thank you Anna

Hi Anna!

Could you take a look at ticket #11491 i’m just becoming crazy to try to find it :) it is about booking form, to refresh cost changing guest number, only refresh cost when changing calendar date.

Thank you!

HI, I review your ticket – The devel team waits for extra details so they could take a look at your code. Thanks

Thanks for your fast answer, i will collect all info and send to develop team. Thanks!!

Can i list more than one room type per property? Like in the same building i have a studio, 1 bedroom apartment, 2 bedroom apartment and a 3 bedroom apartment.

Hi patocaballo,

Thank you for the comment.

If you use the default bedrooms field, that can only support numbers. Or you can change the field to text and list the options in there, but then the search wouldn’t apply. If you wish to change the field type from number to text, please let me know. This has to be done in code and we have directions to offer.

Or you don’t use the bedrooms field and add a custom text field to list these options.

Or you use Features and Amenities section to list these options.

Hope these ideas help.

Thank you Anna

Are Instagram links not supported? cannot seem to find an icon link for it.

Hi SkyrocketMedia

Thank you for the follow up. It’s not that we didn’t add because we didn’t want to. It just that when we started work on the theme (which is over 8 months ago), this was not as important as it is now. That’s why I said it’s on the wishlist because what you say makes sense.

If you wish to know the files where current social fields are to add this sooner than we will, please let me know.

Thank you, Anna

Understood. It would be great to know where to find and edit new files. We are attempting to deliver this site today. Any help would be appreciated.

Hello

Not sure which changes you wish to make. If there’s a specific place you need to update send me a screenshot and will ask my colleagues from technical team to confirm the location.

Sharing on property page is

templates/social_share.php and templates/social_share_icons.php

The widgets are in libs/widgets/social_widget.php and libs/widgets/social_widget_top_bar.php

Hope this helps.

Thank you Anna

Hello Anna -

A pre-sales question please. I am thinking about additional security enhancements I could implement as a part of the booking service.

I want to add measures that would help to minimise fraud, bad experiences and time-wasters on both sides

As it stands the theme offers -

- Users cannot see owner contact information (phone, email) until they have at least one confirmed booking. - Users cannot make a booking until they have registered

Are there other ways that those who want to book can be vetted/validated?

In terms of the owners – do they receive the full payment on booking? I ask as potentially a fictitious owner may list an item which doesn’t exist or do you have that covered.

I do hope you don’t mind the questions

Thanks

Hi Biky

Thank you for the email. Please see my reply below:

- Users cannot see owner contact information (phone, email) until they have at least one confirmed booking. - Users cannot make a booking until they have registered
Are there other ways that those who want to book can be vetted/validated?

—> We don’t have such a feature. But if you give me more details on how this should work, we’ll do some research on this idea.

In terms of the owners – do they receive the full payment on booking? I ask as potentially a fictitious owner may list an item which doesn’t exist or do you have that covered.

—> No, we don’t have payment to owner. It’s something we think of adding in the future, but I don’t know what are the possibilities for such an implementation at this point. This will be a complex addon and it will require detailed research and planning. Your note is saved for when we get to that point as it makes perfect sense.

Thank you Anna

Hi Anna, I just updated the theme and the user dashboard is gone Where there used to be a dropdown menu of items like ‘add a property’ ‘profile’ etc.. there is now only ‘log out’. Any thoughts? best, Kimberly

Hi again, submit a property and search do not work now either. Do we have to set up the entire them again? Isn’t that the point of the child?

I fixed the issues- all of my pages had been changed to drafts with the upgrade.

Hi Kimberly

Thank you for the comment. The child theme will keep always your changes separately from theme code. But it’s odd pages turned to drafts by themselves. It never happened to us before.

I am happy to know you found the cause fast and you were able to correct this. If you need further assistance please let us know.

Thank you Anna

Hi, Anna! Today I bought two of your themes, and I just want to say hello. I am very happy with my investment. I look forward to pleasantly surprise me with every new update. I expect to amaze me with the excellent work and innovations.

Hi neddon

Thank you very much for buying our themes. We’ll do our best to surprise you pleasantly always.

If you need client support please use our private client support here – http://support.wpestate.org/login/

Thank you Anna

Hello everyone,

Since we receive many questions on code customization, we have decided to put on hold new development for the next 2 weeks and work on expanding our help (and technical documentation) for existing features.

If you have any request (technical or non-technical) that you wish to see in our manual please post a comment here and we will add it to our help asap.

Thank you Anna

Hi Anna, we are interested in the same thing as ffiachra requires, would it be possible for the dev team to give us a cost for doing this, as in making it part of the next release?

Hi Clochan

Thank you for the comment. I am afraid we can’t help with this one as custom work or in next release. Next version is already planned and promised to our clients with other features. We also have a list of other features (that take a lot of time) that we need to research and work on also from our clients. All these ideas take time and the suggestion you have is a complex one too, that would also need time.

As custom work we’re fully booked as well. The idea is on the wishlist, but we will have to research on it when our schedule will allow it. Unfortunately we have to stick to a schedule or else we wouldn’t be able to keep the promises that we make.

Thank you for understanding. Anna

I have the “advanced search” option on my homepage in the header… below the header is a couple of images that have “overlays”.. when I try to select 3 or more “guest” the overlay from the image underneath the header blocks me from being able to select 3 or more guest? Can you have a look and help me to fix this?

ticket # 11524

If it shows that the site is under construction.. or if there is the holding page.. just go to bitbnb.com/wp-admin and log in… once you are logged in… you can then just open up a “new browser window” and type in bitbnb.com it will then allow you to bypass the construction / holding page..

i sent you my login credentials

Thank you, Winners!

Hi Winners. I updated the ticket. Please check. Thank you, Anna

Hi, Anna

I still have some questions as below:

1/ How to remove button and form contact owner? 2/ Auto fill address form, also change address in google map when add new property? 3/ Auto fill neighborhood? 4/ Default property info box and form size are too large. How to resize them? 5/ Advanced search not display on mobile devices?

Looking forward to hear from you

Sophie Tran

Hi Sophie

Please see my reply below:

1/ How to remove button and form contact owner? —> See this help please http://help.wprentals.org/2015/12/07/how-to-remove-button-and-form-contact-owner/

2/ Auto fill address form, also change address in google map when add new property? 3/ Auto fill neighborhood?

—> I don’t understand if this means to use google auto-complete or something else. And I understand you wish the map location to be saved automatically. Unfortunately these requests imply actually doing the code in order to tell how to. They are complex changes and we can guide you as a general direction, but we can’t give specific code changes. If you wish the general directions – please open a ticket and my colleagues will reply.

4/ Default property info box and form size are too large. How to resize them?

—> Please open a ticket and send a screenshot with the elements you need to change. We will try our best to give you the css elements.

5/ Advanced search not display on mobile devices?

—> Add this css in child theme

@media only screen and (max-width: 991px){
#adv-search-header-mobile {
    display: none!important;
    width: 100%;
}
}

Thank you, Anna

Thank you, I’ll check later. And how to unenable user login? I haven’t installed SSL yet. I don’t want any user register to my website.

Hi Sophie

To disable the top bar login/register and submit please see this help http://help.wprentals.org/2015/12/08/how-to-disable-user-login/

Thank you Anna

Hi Anna,

1) Can I customise WP Rentals search options and product display fields in listings pages to rent other travel products like Tour Packages, Cars etc.?

2) Has the user/owner dashboard been updated like the one in WP Estate/Bookings? (This dashboard is not pro quality at the moment in the demo)

3) Can I customise the existing menu to WP MegaMenu?

4) Are you going to implement google street view at some point in the future updates?

5) Do you have shortcodes for Graphs, Counters, Charts, Tabs, Accordions, etc. as part of the package?

Regards,

PB

Hi PB

Thank you for the comment. Please see my reply below:

1) Can I customise WP Rentals search options and product display fields in listings pages to rent other travel products like Tour Packages, Cars etc.? —> Search would have to be modified in code. —> There are default fields that would have to be modified in code as well. —From help http://help.wprentals.org/2015/10/28/add-new-property/ only these fields are managed from theme options http://help.wprentals.org/wp-content/uploads/2015/10/submit8.jpg

2) Has the user/owner dashboard been updated like the one in WP Estate/Bookings? (This dashboard is not pro quality at the moment in the demo) —> Please give me more details as I don’t understand if you mean design or demo content.

3) Can I customise the existing menu to WP MegaMenu? —> You would have to replace the menu with another plugin and do the integration with the code instructions provided by the plugin developer. We don’t have mega menu in the theme.

4) Are you going to implement google street view at some point in the future updates? —> We have that but since you ask I understand it’s not visible enough – http://i.imgur.com/YjicMf7.png It’s a button next to + and – on the map.

5) Do you have shortcodes for Graphs, Counters, Charts, Tabs, Accordions, etc. as part of the package? —> We have included Visual Composer and Ultimate Addons. As far as I know both have shortcodes: charts, counters, tabs, accordions. I didn’t see Graphs

Thank you Anna

Anna, Thanks for the reply.

I bought the product and I’m exploring the theme. its very nice so far.

I want to modify the User Dashboard (Templates) because I want to add some custom code.. where is the location of the User Dashboard template?

I have already raised the ticket also; ID 11695

regards

PB

Hi PB

Will post here the reply as well in case other clients wonder the same and look through our comments.

Please see this technical help on user dashboard http://help.wprentals.org/2015/12/09/technical-how...

Let us know if it’s what you needed.

Thank you Anna

Hello Anne, first of all congratulations for your supertheme, but we have a few prepurchasing questions:

We need to disable login-registration processes and booking online system… so we assume that will have to customize many code changes made by us, but:

It is possible withou afecting the rest of the system because we would like keep using the userdashbord in terms of add properties, all in one calendar and my properties to manage all properties info for ourself?

Also we need to get inquieres without registration to manage all bookings manually and directly with renters so we would have to implement a third party email solution and add that widget to all properties pages and in the contact page…is that possible?

We would need a favorites system with his own customized page to safe all of them together and with the possibility to enquiere about them in one go or share them with friends but without registration so would need to expand the theme to cookies system… is that possible?

Right now the searcher is working with defaul price but what happens if you work with diferent seasonal prices for the same property… in that case wich one of them we use as a default to make the price slider filter is effective according the search results?

We would need as well to block the mínimum days of stay depending of the peak season and in changeover day so clients can calculate the quote estimation in the booking script… without the online booking request option, only for quote info.

Also would be a most if in next updates custon prices setteld by selected dates are visible automaticaly on the price section of the property page otherway visitors cant see this important info anywere unlees the use by casuality the booking script. Aslo the same with the minimun days required/blocked, visitors should be aware of this important information somewhere and f the system automatically after setteld displays somewhere in the property page much better… if not, manualy is the other option.

And last one, it is possible to remove location filter filds of advanced searcher who are over images/sliders and at the same time adding in their place the slider price filter fild?

Thank you in advance

Hi Youmatohr

Thank you for the comment. I went over your project description and I understand in big lines the changes you need to make. Unfortunately what you wish to have is not in the theme and some of your requests are too complex to be able to answer if it’s possible with custom work without actually working on that. Some could be done with custom development, but you would need to work with an expert developer to know an estimation and cost. It’s too complex to be able to offer more details. Sorry I can’t help more. I do hope you find what you need. Thank you, Anna

is posible not appear in the calendars “airbnb.com”? You can change this?

Hi oguirado

Thank you for the comment. I am not sure I understand the question. You wish to disable and not use the ical export feature? Please give me more details to understand your need and I will follow up asap.

Thank you Anna

I want that when I import iCalendar airbnb without “airbnb.com” as this will see my client and I will not look “airbnb.com” http://postimg.org/image/5hp2oayqx/

Hi oguirado

Thank you for the screenshot. I understand the question now, but for the answer I must ask you to open a new ticket for this as it’s not something I can advise on as it’s too technical for my skills. My colleagues from development team will follow up in the ticket if that can be done. Please send them the screenshot too.

Thank you, Anna.

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