Hi Michael,

Add this to the Custom CSS are to fix it:

img.attachment-shop-thumb-2.wp-post-image {
width: auto !important;
height: auto !important;
}

Kind Regards,
Art

Hi Art,

solved – thank you very much for your time and help.

Wish you a nice day. Michael

Hi Michael,

Glad to hear that, have a nice day and holidays you too

P.S: It would help us a lot if you could rate Kalium on themeforest from your Downloads tab, (if you don’t know how, just open this link)

Kind Regards,
Art

Hi Cali,

Aurum is a WooComerce theme which means it supports the digital downloads, so instead of buying something you have the download button in any product you add – this is a WooCommerce built in feature.

The search results look like this, like you wanted them to be displayed, with images and titles.

You can also hide the prices by switching the theme to Catalog Mode.

Kind Regards,
Art

Hi there,

Actually these are not pages, these are just custom links that we have shown what you can achieve with the shop page, you can set the sidebar on any side or hide it by going through Laborator > Theme Options > Shop Settings, and in the Shop Sidebar and set the sidebar on which side you want, see screenshot:

P.S. To add widgets to the sidebar go dot Appearance > Widgets

P.P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
Art

Hi there,

The login, my account and register pages are essential pages of every WooCommerce theme and without these the theme wouldn’t be approved, so don’t worry about it cause every theme has them and you can add them to the homepage without any problem.

I couldn’t find any of the bookstore demos right now, you can look up through the comments there may be any use who posted the theme here.

Kind Regards,
Art

Hi there,

You are using an old version of our theme and the latest version for the moment is (2.7), please update theme to fix this problem.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Hi legit-troupe,

1— You can read License Details on this link, you can only use one website for one purchase.

2 and 3: You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

If you still have any problem, just reply to this thread again

Kind Regards,
—Ylli

Hi there,

You can use the Post Grid to get the latest blog posts and the Testimonials element, to do this go create a new homepage or edit the existing one, then click on Add Element, a popup will appear asking you to choose between the elements that you want to use in that page.

Kind Regards,
Art

Hi Mikal,

To make a slide linkable you will have to go to the LayerSlider and then edit the slides, set the link of the slide like in the screenshot below:

Click to view full-sized image

You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Hi there,

I see that our theme is not activated in your site, you’re using another theme.

P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
Art

Hi tauribe

1. I tried to play the video and was working just fine. See this video:

2. For this I can investigate the issue via FTP only! To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

3. Yes that is possible create two 12 columns, then for the column with video click edit (pencil icon), go to Responsive Options and check those buttons;

Then for the next column do the opposite check:

The result should be what you wanted.

Here is the shortcode of the page demonstrated:

[vc_row][vc_column offset="vc_hidden-sm vc_hidden-xs"][layerslider_vc id="4"][/vc_column][vc_column offset="vc_hidden-lg vc_hidden-md"][vc_images_carousel][/vc_column][/vc_row]

Best regards

Arlind

I just send you the FTP access (to resolve the second issue) Thanks for your help

Hi Paul

To add Currency switcher in top header bar you don’t need to modify the code, it is already implemented. So here is what you need to do:

Currency Switcher needs plugin to install and this is that plugin:

Best regards

Arlind

Thank you but i know that. Give me the shortcodes for the widgets to put it self with php code, please.

Hi Paul,

As I said earlier you don’t need a code to put it with PHP because we did not do this, it will be activated once you install this plugin and it will be shown in the header.

Kind Regards,
Arlind

Hmmm,

Its really strange, the way you’re using the products is different cause you’ve put columns inside columns and they’re not letting the image be larger.

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Thanks Art, I’ll e-mail it. But what do you mean with WP credentials. The login and password from my Wordpress?

Yep

Kind Regards,
—Ylli

Hi there,

I know What I meant was, that i have only one footer widget to put all my content in. While it should have different widgets like “Footer column 1”, “Footer column 2” etc. so I can specify which content goes in which column. Do you know what I mean?

How do I get my content in multiple columns in the footer?

Chris

Hi Chris,

They are sorted out by the order of widgets, how you put them in the Footer Widgets they will appear in the footer.

Kind Regards,
Art

Thanks, I will try that !

Hi Savalne

There might be several factors that cause slowdown of the site, generally the execution time is 1~ second, see in aurum theme source code, see it live here:

Just view page source, end of page:

view-source:http://themes.laborator.co/aurum/fashion/

So it is always recommended to debug the site and understand the reasons what goes wrong with your site:

There are more than 2000 customers who purchased this theme but its about less than 5% of them who had this kind issue, which resulted in server environment most of the times.

Arlind

Hi Zach

Now I understand what you are talking about. So here is the fix for that, add this custom code in your child theme:

add_image_size( 'product-thumb-small', 70, 90, false );
add_filter( 'single_product_small_thumbnail_size', create_function( '', 'return "product-thumb-small";' ) );

And regenerate thumbnails.

Arlind

I added the code to my functions.php file in my child theme, and regenerated thumbnails. Still the issue persists. https://blueskylingerie.com/shop/bobi/bobi-usa-light-weight-hi-lo-tank/

When you get back from your holidays would it be possible for you to take another look?

Cheers.

Hi there,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

Hey, the Add to Cart is working, it was my mistake. The only problem that I have is that no Attribute is showing (i need the customer to pick the clothing size, i’ve configured the atrributed, marked to show in the product page but nothing is there

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi there,

I answered your other ticket, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
Art

Hi there,

1. Unfortunately thats not possible.

2. Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi jamieslinger,

Can you please add the code below to Custom CSS

table.shop_table.woocommerce-checkout-review-order-table th {
    white-space: normal !important;
}

Kind Regards,
—Ylli

Awesome, that fixed it! Thank you so much for the prompt reply

Glad to hear that

Hi there,

1. You can use the Revolution Slider to make up a Video Slider, see this page to see what we’ve done with it.

2. You can see which plugins are supported or included in the theme Changelog in the item page, if they’re not in that list then it means they’re not officially supported even though most of the plugins work fine with Aurum, without any script conflict.

Kind Regards,
Art